Medical Practice, 51-100 employees
Less than a year
“Excellent read receipts”
Pros
It shows you right away when your message has been seen, so you're never left wondering.
Cons
No complaints yet. Using it has been excellent experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“Fast and handy tool”
Pros
This tool is fast and handy for our patients, plus video capabilities are amazing.
Cons
sometimes it crashes and it just needs time to recover.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Pharmaceuticals, 101-500 employees
More than a year
“prompt and helpful communication”
Pros
I appreciate that they're so prompt with their communication. I never have to wait long to get a timely response, which is really important to me as a patient.
Cons
too many messages; sometimes patients become annoyed by constant notifications.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“Great for sharing forms and photos”
Pros
I love being able to text or call and to send/receive forms and photos easily.
Cons
Merging charts can be tricky, especially when you're new to klara. Linking patients can be unreliable and they sometimes don't show up in searches. That might be an issue internal to the office though.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 51-100 employees
More than a year
“Handy but often sluggish”
Pros
The software was really handy, although it tended to be sluggish.
Cons
It was usually sluggish, so moving information back and forth with patients became a constant inconvenience and slowed daily work down.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Medical Practice, 11-50 employees
More than a year
“helpful for reminders”
Pros
Navigating the system is smooth and interactive. It's been very helpful in letting our patients know important reminders and other details.
Cons
No real complaints so far. I'm sure there are a few more things I need to learn about the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Easy to use”
Pros
It is easy for patients to access and super simple to operate !
Cons
The transcripts are often really inaccurate!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 500+ employees
More than a year
“Secure and easy patient chats”
Pros
I can communicate with patients easily while keeping chats secure and private.
Cons
Sometimes Klara conversations get assigned to me too late.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“Perfect for busy people”
Pros
As someone who's always running around, this is perfect. It's a really handy way to reach busy people like me right when we're on the move.
Cons
There are a lot of older people who say they don't enjoy texting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
Less than a year
“love seeing my next appointment easily”
Pros
I really like that it lets me see my next scheduled appointment right away. I don't have to go searching for it or call the office to confirm.
Cons
Overall I am pleased with it as a patient, having to enter my DOB every time I log in is a bit annoying, though it's not unbearable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
Less than a year
“best for remote calls”
Pros
Working remotely allows me to call patients without giving out my personal phone number.
Cons
I haven't come across anything I dislike about it so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Limited and hard to customize”
Pros
I really appreciate being able to message patients directly.
Cons
I really wish we could email patients directly from the platform. And while we're on messaging, the character limit feels way too short it would be great if we could write a bit more. It's also a hassle that we can't handle simple customizations ourselves. Having to contact Klara for every little tweak really slows us down. And the forms! Once you import one, it's nearly impossible to make adjustments. It just locks everything down, which is a real pain
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
5
Functionality
4
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Simple for everyone to use”
Pros
HOW SIMPLE IT IS FOR PATIENTS AND STAFF TO USE!
Cons
SOMETIMES It WILL MESSAGE PEOPLE TOO MANY TIMES, AND IT'S DIFFICULT TO SEE WHETHER THE PT IS ACTUALLY USING IT.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 500+ employees
Less than a year
“My go to tool!”
Pros
This is my go-to for communication. It's super quick and so effective at getting the point across without any confusion.
Cons
No complaints at all! We're big fans of it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“easy to share details”
Pros
Its very simple to share details with people who signed up.
Cons
The hardest part for me is just getting patients to open and read our texts.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Helpful message history”
Pros
Having all my messages grouped into one provider box is so helpful. It makes it easy to find our past conversations without any hassle.
Cons
I have to log in to see messages, appointment reminders go to the last provider who contacted the patient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 101-500 employees
Less than a year
“user friendly solution”
Pros
The site is very easy to use, with a tidy, simple layout that lets navigation feel smooth.
Cons
It looks nice but browsing can be a little clunky sometimes. Some pages aren't as obvious, so locating specific info can be slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Saves my voice”
Pros
This has totally saved my voice. After a day of back-to-back phone calls, I used to be completely hoarse. Now, I can actually talk after work!
Cons
Patients are signing up again without checking past visits or records, so we receive duplicate or even triplicate accounts which leads to unnecessary headaches.
Rating Distribution
Ease of use
9
Value for money
3
Customer Support
2
Functionality
3
Health, Wellness and Fitness, 1-10 employees
More than a year
“Easy messaging, hard templates”
Pros
Sending and receiving messages is so incredibly easy. It feels just like texting, which makes communicating so easy.
Cons
Creating templates is pretty difficult. It eats a lot of time and exporting them to PDF when formulas are involved needs even longer.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
More than a year
“My new favorite tool”
Pros
Communicating with patients is extremely quick and simple.
Cons
No issues yet, I don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10