Klara Reviews

“Easy messaging, hard templates”

Pros

Sending and receiving messages is so incredibly easy. It feels just like texting, which makes communicating so easy.

Cons

Creating templates is pretty difficult. It eats a lot of time and exporting them to PDF when formulas are involved needs even longer.

“My new favorite tool”

Pros

Communicating with patients is extremely quick and simple.

Cons

No issues yet, I don't have any complaints about it.

“Quick connects and smooth video”

Pros

I love how quickly we can connect with patients. How smoothly the platform handles video visits online.

Cons

The cost of it seems rather high when compared to other services and frustratingly we are unable to exchange images between Klara and our EMR system.

“Great chat, needs EMR link”

Pros

We really like the built-in chat feature and that it clearly shows when patients open providers messages. The interface felt really easy to use.

Cons

We'd really like to see tighter collaboration with our EMR so all messages and notes would flow directly into patient charts instead of us having to copy and paste. It's also annoying that we have to log in frequently and separately instead of staying signed in with the EMR.

“easy to use and add patients”

Pros

Adding patients is smooth and patients can log in with or without being Klara clients. It's really easy to use.

Cons

I wish you could upload more than two documents and the template creation could be easier to manage.

“Great texting with one issue”

Pros

We can text our patients which is great. It's also handy that messages can be assigned directly to a provider and sent to them internally.

Cons

Dealing with customer service can be tricky sometimes since there isn't a single person assigned to our clinic.

“Easy messaging saves time”

Pros

Messaging is very easy and accessible. Because patients get a text alert, it's much more likely we can reach them fast while cutting down on time spent calling. There's a great option to build templates to save even more time, plus bulk messaging and voicemail transcription are available! All of these functions are really helpful!

Cons

It would be great if it synced with our EMR so conversations from Klara texts showed up in the patient's chart. It's a minor wish, though. Other than that, no major complaints aside from occasional technical glitches that keep some patients from accessing messages.

“Good for cutting calls”

Pros

It allows communication with patients without having to make extra phone calls.

Cons

When a patient replies, their message doesn't come back to me as a direct reply and it ends up in a general inbox with other messages.

“real-time messaging is a game-changer”

Pros

We can reach our patients immediately through live, real-time messaging.

Cons

We've been using this platform for over a year now and would truly dislike being forced to go back to the old way of communicating with our patients.

“Simple texting when it works”

Pros

Using it is really simple. It's way simpler to shoot a text and get a quick answer than to place a call.

Cons

Because it's web-based it can glitch now and then and it's hard to tell if your message actually went through.

“Secure but needs more tools”

Pros

1. Secure, HIPAA-safe messaging that fits smoothly into our clinical routines 2. The added phone integration is appreciated and has made our processes more efficient.

Cons

Front-office tools are pretty thin right now. So, we rely on other platforms for online booking, intake forms etc. It'd be great if Klara expanded these features or teamed up with a specialist like Promptly, NextPatient or Clearwave

“makes patient communication incredibly easy”

Pros

It makes communicating with my patients really easy.

Cons

Haven't encountered any problems so far. Overall very pleased with how easy it is to communicate with patients.

“Interactive and easy to use”

Pros

So interactive to use! Really like that you can assign chats, attach files and that it displays the patient's account number at a glance!

Cons

Honestly...I can't think of a single thing I don't love!

“Voicemail help with clutter”

Pros

Transcribing voicemails is a huge help for my workflow. While it's sometimes imperfect, it prevents me from having to listen to every message and lets me handle issues faster and more effectively.

Cons

What bugs me about it is that whenever someone says "Thank you", it tags my group. Don't know the reason but it clutters my list and I can't work out how to stop it.

“glitchy intake and slow support are frustrating”

Pros

Texting works really well for staying in touch with patients.

Cons

We've been running into some issues with the intake process, the system has recurring glitches and support has been pretty slow to respond

“Simple and nothing slips by”

Pros

Its really simple to use. Klara Assist automatically routes a message back to whoever last replied to a patient, so nothing slips through the cracks.

Cons

Nothing comes to mind. So far, it has been a great experience.

“Integrates well and handles issues”

Pros

Integration with our ModMed PMS works great. All patient issues can be handled online.

Cons

I can't find any faults, the system is really smooth and extremely easy to use.

“Easy to message patients”

Pros

Klara makes it easy to message patients.

Cons

My least favorite part is merging patients Klara accounts.

“Simple and easy to use”

Pros

It's so simple to use and makes communicating with patients really easy.

Cons

There aren't any dislikes on my end.

“impressive and secure tool”

Pros

Simple to use, plus it's compliant with HIPAA rules.

Cons

It keeps logging me out way too fast. The chatbot keeps spamming the same messages.