Medical Practice, 11-50 employees
Less than a year
“Contacts patients faster”
Pros
we contact patients faster and it keeps the phone line from getting busy.
Cons
NO CONS so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“Easy to send messages”
Pros
It's so easy to use and I love how simple it is to send messages to patients.
Cons
A few elderly patients share one phone number, which means you can't list them as two separate profiles under that same number.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Alternative Medicine, 1-10 employees
More than a year
“my patients and i rely on it all day”
Pros
Klara has stopped me from being tied to phone calls! It's useful for providers and also for the patients.
Cons
No complaints at all! I rely on Klara for pretty much my entire workday.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 500+ employees
More than a year
“Makes talking to patients easy”
Pros
Talking with patients is really easy. It makes reaching out and chatting with them simple.
Cons
Can't enroll patients into Klara if they themselves can't sign up.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Medical Practice, 51-100 employees
More than a year
“Handy for group messages”
Pros
Really handy to send the same message to multiple patients at once.
Cons
One thing we've found frustrating with it is when a patient is 'checked in' at the office, sits in the waiting room and then 'confirms' their appointment, Klara moves the appointment back to 'pending'. If the front desk isn't monitoring closely, they won't notice the patient is no longer 'checked in'. With a patient load over 200 this becomes a daunting task
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Hospital & Health Care, 500+ employees
More than a year
“My experience with Klara”
Pros
What I really like about Klara is how it sends appointment reminders to patients on time, giving them a chance to communicate their needs easily. It keeps everything running smoothly!
Cons
The cons of using Klara are when entering the patients in cobilty they dont transfer over all of the correct information sometimes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Performance has dropped”
Pros
Fifteen months ago, I found that this software was significantly more user-friendly and simpler to use compared to its current version.
Cons
Unfortunately, the updates to the program have made it much harder to use. It's been down more often than before and the issues it's caused between me, my team and our patients have really impacted communication and productivity. It's been taking up more resources to handle the problems. While the Klara team responds quickly, the results haven't been great. I even asked for some sort of credit for the inconvenience but they said no. I'll give them a little more time to fix things, but if it keeps getting worse, I'll have to look for another option.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
4
Functionality
1
Medical Practice, 1-10 employees
More than a year
“Modern GUI”
Pros
The ease of use and the user-friendly interface make this software a pleasure to use for me. It's really simple and flexible!
Cons
The increase in cost doesn't seem to match what the software actually offers.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10