Klara Reviews

Pros

It's fantastic how easy it is to send secure texts directly to patients. It keeps our conversations private without any extra effort.

Cons

Merging patient charts is extremely frustrating. When a phone number appears on both records and you remove it from one to combine them, you can't then enable that number on the remaining chart. The only workaround is to unlink the records, re-enter the phone number and then link the charts together again.

Pros

It runs fast and is really easy to use, plus the client feels speedy, sends messages in real time instantly and lets me route messages to the right person.

Cons

I tried clearing the window to delete past chats but they still show up and old files remain visible.

Pros

The interface is super simple to use. I also love the pre-made messages, they make sharing information with patients so much faster.

Cons

Patients occasionally won't click the message link because it appears like spam or junk.

Pros

The best thing about Klara is its strong communication and privacy.

Cons

My Least favorite thing about this tool is the bots, really.

Pros

We can reach patients quickly without spending lots of time on phone calls. Reminder texts have reduced our no-shows and patients are able to e-sign forms and upload updated insurance details.

Cons

Sometimes it's hard to merge or link charts.

Pros

Klara moves fast and is mostly easy to use.

Cons

Occasionally the texts that arrive seem like spam.

Pros

Sending appointment and order messages to patients through the app is very simple indeed.

Cons

Honestly we haven't run into any major problems with Klara so far. The real issue really is the patients, many simply refuse to adopt the product because they don't want to deal with unfamiliar technology and change.

Pros

This platform is easy to use and works great for talking with my teammates. It makes our team communication so much smoother.

Cons

I haven't encountered any downsides to Klara so far!

Pros

Efficient messaging is the thing I like best. It lets me reply quickly back and forth. There's also a reminder that nudges them to read their messages.

Cons

Some glitches pop up sometimes but likely it's because of connection problems.

Pros

It's incredibly easy to use and the best part is we get immediate replies from patients. It's also super simple to create fillable forms for them to complete.

Cons

My one big issue is that I can't push a mass broadcast message out to all our patients at once. I have to contact them individually, which is really time-consuming.

Pros

I love that I can message my doctor's office instantly and they send all the forms for me to fill out online before my appointment. It saves me so much time and really cuts down on all the paperwork they used to have me do in the waiting room.

Cons

So far we haven't found anything about it that we dislike.

Pros

Simple and handy tool, a solid resource for our clinic both inside and outside normal hours.

Cons

Occasionally the documents fail to load for sending or viewing.

Pros

I really like how simple and secure communicating with patients is! Many prefer texts over calls, so texting makes following up quick and much more effective.

Cons

I have not really run into major issues with Klara but one annoyance is how cumbersome exporting images can be. When a patient sends a photo about a skin issue our protocol requires uploading it into our clinical system and occasionally I struggle to extract, download or format and then save those pictures properly.

Pros

I love that I can send messages to patients in bulk and the fact that all the data syncs seamlessly into ModMed is a huge time-saver.

Cons

So far, nothing about it bothers me.

Pros

The real-time chat is a game-changer for me. I always get a super fast reply, which makes solving my problems very easy.

Cons

It needs to filter out other offices. For example,it shows me every single office under the main DermDox umbrella. I'd really prefer to see only my own office's information instead of getting overwhelmed with everyone else's.

Pros

I Love using Klara, it's how we send new patient forms. We can ask questions there and patients upload their insurance and IDs. Everything syncs to the chart automatically and I can tell when messages have been read. Highly recommended

Cons

No complaints with it. Patients can reply on their own schedule, any time of day.

Pros

Using Klara felt simple, handy and the service was really quick.

Cons

I can't think of anything negative, no issues to report.

Pros

I find it really simple to use. It's a fast and convenient way for me to talk with my patients directly.

Cons

Sometimes patients think they're talking to a computer instead of a person.

Pros

It lets us reply to patients instantly and takes the pressure off our busy phone lines by connecting with them through text. It's been a game-changer for our front desk

Cons

I can not find anything wrong with it. It really simplifies staying in touch with patients.

Pros

I appreciate how simple this is to use. It honestly saves our office so much time!

Cons

We haven't run into any problems with it.