Luminello Reviews

“Thank you, Luminello!

Pros

Documentation and eRx features are incredibly user-friendly.

Cons

Lag in saving and eRx functions has been observed, though improvements have been made over time.

“Excellent Transition

Pros

During my transition from an academic-based hospital practice to private practice, finding an EHR system capable of integrating intake, scheduling, and billing functionalities was crucial. Luminello emerged as the ultimate solution at a competitive price point. Its simplicity and intuitiveness, coupled with impressive technical support, made the transition smooth. The responsiveness of their support team, evident in our frequent email exchanges, was truly remarkable. The onboarding session proved immensely valuable.

Cons

Due to its cloud-based nature, occasional slowdowns during peak usage times may occur.

“Great EMR for private practice

Pros

Chatting, prescribing, scheduling, and billing all within the EMR are remarkably user-friendly, complemented by excellent support staff.

Cons

Note templates provided by Luminello are lengthy, but users can create customized templates relatively easily.

“Excellent EHR for solo private practice

Pros

Templates, patient portal, tech support, and integrated e-Rx are all integral components of Luminello.

Cons

No negative experiences reported, as the platform is perceived as intuitive, user-friendly, and efficient.

“Full featured and clean

Pros

As an experienced EMR user, I demand a system that caters to my needs. Luminello's array of personalized features places a significant amount of control over billing and scheduling in the hands of the patient. Though I don't personally utilize remote self-scheduling, I appreciate the ability for patients to manage their personal information, receipts, forms, and credit card info.

Cons

Users suggest adding features such as appointment reminders via email or text message.

“Clinical Provider Review

Pros

Both patients and practitioners enjoy easy access to documentation, financial details, document signing, and messaging.

Cons

Features that are currently missing include a template for treatment plans that allows for patient signatures. Additionally, the process of uploading photos of insurance cards and photo IDs, which is required for telehealth, is not user-friendly. It would be beneficial if patients could directly upload their own photos of their insurance cards and IDs to reduce steps and enhance ease of use.

“Luminello is a Lifesaver

Pros

Integration with existing processes was seamless and user-friendly. The ability to integrate patient credit cards into the system proved to be a significant time saver for billing. The onboarding process was swift, and the support received was exceptional.

Cons

Users note several minor inconveniences that could be streamlined in various menu options.

“Best EMR, eRX, billing, lab integration for psychiatrist

Pros

It supports independent practice with minimal administrative staff requirements.

Cons

More personalized onboarding support during the initial two months of use is recommended.

“Luminello for a 20 hour per week private practice

Pros

The standout feature of this software is its seamless integration of patient questionnaires directly into notes. While customizing templates may require some time, they allow for a remarkable degree of automation without the need for programming, thereby facilitating quick, painless, and useful documentation.

Cons

While appreciating the multiple paths to accessing functions, users suggest making them more intuitive.

“Great for Solo/Independent Practice Clinicians

Pros

This software was specifically designed with independent psychiatric/behavioral health providers in mind. It not only offers many desirable features but also provides a plethora of helpful tools to kickstart one's practice, including numerous pre-built prescreening forms.

Cons

Integration with local labs outside of Quest or LabCorp is lacking, and finding one's personal URL within the system is challenging.

“Great EMR with all features you will need

Pros

It's user-friendly, offers excellent customer support, and seamlessly integrates with e-prescription and telehealth services.

Cons

Integration with billing could potentially be done in-house through Luminello for greater ease of use.

“Using Luminello for prescription writing

Pros

The software can remember prescribed medications, which speeds up the process.

Cons

The system provides frequent unnecessary reminders, such as alerts when prescribing multiple medications for the same class or for stable patients.

“Good platform!

Pros

I was pleasantly surprised by the exceptional customer support. Even after hours, a chat representative assisted me promptly, helping me with a feature I needed that evening. Thanks to their help, I was able to sort out my paperwork the following morning.

Cons

Some tasks/features may not be intuitive initially, but with more time spent learning the process, it should become clearer.

“Luminello Review

Pros

Writing notes is easy, portal functionality is good, and customer service is reliable.

Cons

It would be beneficial to have calendar syncing with external calendars like iCal.

“Efficient and easy to use

Pros

Easy to learn and navigate, allowing efficient note-writing.

Cons

Too many pop-ups when writing prescriptions, especially challenging on smaller desktop screens.

“Good for starting a new practice

Pros

The free version is beneficial for starting a new practice, with stellar customer support that responds immediately. The features provided are highly useful.

Cons

The platform can be glitchy at times, requiring repeated saving or redoing of tasks.

“Made for psychiatrists by a psychiatrist

Pros

The standout feature of Luminello for me is its responsive customer service, particularly the chat feature.

Cons

Integration with labs is currently lacking.

“Great customer service

Pros

The customer service is amazing. Representatives consistently respond within the hour, even on weekends.

Cons

As a psychiatrist, there's a desire for more built-in user-friendly features. Possibly more advantageous for therapists.

“Great product

Pros

The software allowed me to quickly get started and attend to patients. Clearly designed by someone familiar with mental health, it's intuitive and easy to use.

Cons

Currently not available to multiple providers and therapists, but hopeful for future changes.

“Has been a great EMR for my small psychiatry practice

Pros

It provides full integration of all necessary features in one convenient platform.

Cons

No notable cons experienced so far, but additional built-in psychiatric rating scales would be appreciated.