Luminello Reviews

“Perfect for a private practice!

Pros

It's fast, efficient, and user-friendly, boasting an intuitive interface and comprehensive features.

Cons

Adding a diagnosis to a patient's chart in the prescribing section should be possible without creating a new note or bill first.

“Luminello review

Pros

The price point is excellent considering the array of features it offers. The eRx feature is reliable and straightforward to use.

Cons

ERx prescribing involves multiple reminders and clicks, which could be streamlined. Scheduler lacks no-show protection, impacting usability for certain practices.

“Great service, easy interface

Pros

I appreciated how quickly the Luminello team addressed any issues I encountered. The extensive note templates helped me capture all relevant mental health concerns for my patients.

Cons

Writing notes may be time-consuming due to the high number of checkboxes and initial customization challenges.

“All you need for a great price

Pros

Customer service is excellent, and the user interface is very good.

Cons

E-prescribing functionality can be tricky initially but becomes manageable with practice.

“Updated review

Pros

Customer service has greatly improved. There was a software glitch that I became aware of on Thursday and emailed customer support. On Friday we had more answers and on Saturday of a holiday weekend I was notified that my account had been updated and fixed. I had written a poor review previously of customer service some years ago so I wanted to update my previous review. Overall the system runs very well and I appreciate their innovation. I rarely have to communicate with customer support now as they fix problems quickly and service has been de-bugged. I am super impressed they fixed an issue on Saturday of a holiday weekend.

Cons

Sending labs and requiring patients' date of birth for account setup are noted difficulties, but overall satisfaction with the EMR.

“Perfect solution for my needs

Pros

I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizable), integration with prescribing and labs, and the billing is a breeze compared to previous systems I have tried. The price is extremely competitive. The main selling point, above all, is that their customer service has been spectacular. I am a single customer, and yet have had their service people respond helpfully to every single request in a timely way; they listen to suggestions and are incredibly supportive when there are issues. I am very happy with them and relieved to have finally found a good solution. I am now able to manage a medium-sized psychiatry practice without any staff, which is a huge accomplishment. My patients seem to really like the portal, which frees me up from providing superbills for insurance as my patients can generate their own; also keeps my communications with them easily accessible instead of hunting through messages, emails, etc., for reminders about things they have asked me about.

Cons

I find that there are certain aspects of the user interface that could be improved in terms of design, and it seems that the company is actively working on upgrading them over time. For example, the software for creating custom forms and notes doesn't function smoothly on my computer it's somewhat time-consuming and doesn't always save properly, which can be frustrating. However, if you opt for their assistance in building forms, they offer reasonable rates. Additionally, I wish there was a bit more structure built into the charts, like separate sections for medical history and other providers. Nevertheless, with some creative thinking, I've found workarounds for these issues. They're also working on integrating faxing, but currently, I need to have a separate HIPAA-compliant fax setup. I've managed to acquire one from SR Fax at a low cost. I also believe there could be more functionality for running reports and managing accounting tasks easily. For example, it would be helpful to move appointments on the calendar using a simple click and drag feature. Despite these minor drawbacks, I've found that the excellent customer service and the tailored fit of the product to my needs outweigh these concerns.

“Liking Luminello

Pros

The notes structure is intuitive, offering flexibility for both structured and unstructured notes. Billing is straightforward, with good support.

Cons

Discontent with the Dr. First prescription program.

“1+ yr review

Pros

Note-taking becomes easy once initial templates are set up, and integration with scheduling and e-prescribing is advantageous. The online accessibility simplifies form sending to patients, and secure portal messaging enhances communication.

Cons

Template setup and lab integration have been challenging, with room for improvement. Integration of PMP monitoring website would be beneficial.

“Psych provider

Pros

Learning and using the software is straightforward, with the patient portal proving to be helpful. Additionally, message integration into charts and electronic prescribing are significant assets.

Cons

Requesting the super bill to include individual provider license info.

“A super happy customer

Pros

Luminello makes progress notes and electronic prescribing effortless.

Cons

No negative aspects identified.

“Outstanding EHR for Mental Health

Pros

The chart software is intuitive, with exhaustive and customizable templates. The integrated patient portal streamlines operations for my mid-size practice, eliminating the need for additional staff. Compared to other EHRs, Luminello exceeds expectations, providing superior functionality and ease of use.

Cons

Anticipating future integration for ordering and reviewing labs directly through Luminello.

“Thank you

Pros

I utilize the free version to maintain client charts securely in compliance with HIPAA.

Cons

Inability to use custom templates for forms on the free version.

“Everything you need

Pros

Learning to use the software is effortless, and tech support is outstanding.

Cons

Accounting section could see improvement, despite recent upgrades.

“Excellent EMR for Solo Psychiatrist

Pros

There are many aspects of Luminello that were appealing and worked well for my practice. First, the user interface was very easy on the eyes. Being designed by and for psychiatrists, it was also straightforward to set up in a way that suited my practice perfectly - the progress note/intake templates worked flawlessly, and the superbills were properly formatted. Customer support was also incredibly responsive and helpful. I particularly appreciated the option of receiving customer service via email, as it was more convenient for me than making a phone call.

Cons

Integration with Luminello was an area that users felt could have been improved, although progress was noted over time. Some integrations only functioned if the patient portal was set up, and e-prescribing sometimes presented difficulties due to the need for Luminello customer support intervention. Users expressed a desire for integration with Google Calendars to facilitate scheduling when access to the Luminello calendar was not available, especially on mobile devices. While improvements were made to integrations during the period of use, users still experienced some challenges with functionality and usability.

“Pretty good EMR overall

Pros

The practice policies paperwork is helpful, and the software facilitates easy interaction with patients through surveys, questionnaires, and electronic signatures, despite a slight learning curve.

Cons

Recent freezing issues while editing intake note templates and complexity in building forms.

“Frustrating and limited but cheap

Pros

Despite lacking e-labs, Luminello is competitively priced and fairly intuitive to use, comparable to other EMRs like Practice Fusion.

Cons

Challenges with sending labs electronically and limited lab options provided.

“Almost There

Pros

Luminello offers great features for small private practices, including a client portal, scheduling, screening forms, and customizable templates, all at fair and transparent pricing.

Cons

Many of the advertised integrations with Luminello may not function as effectively as expected compared to competitors, leading users to rely on separate vendors for various functionalities such as scheduling, billing, prescribing, labs, and telehealth, resulting in a disjointed experience for both users and clients. While Luminello offers features tailored for mental health practices and claims to provide a comprehensive solution, users have found that certain functionalities, such as having intake forms automatically populate in notes, may not work as intended if the intake note does not precisely match the form. Additionally, users have encountered limitations with lab integrations, as only a limited list of labs is available for selection, and there is no option to include labs not on the list due to the absence of an "other" section for free text input. Despite efforts to address these issues by providing alternative solutions, such as writing lab details in the comments section, users may still face challenges when communicating with labs.

“Luminello makes billing fun!

Pros

I appreciate not needing to input my entire caseload to start using Luminello. Designed specifically for mental health providers, it's intuitive and streamlined, allowing me to focus on patient care and billing efficiently.

Cons

Desire for calendar syncing between Luminello and Google Calendar.

“A good developing EHR for mental health

Pros

With its ease of use, customer portal, customized forms, and comprehensive revenue management, Luminello offers excellent value for its price.

Cons

Limited functionality for groups or multiple providers is a notable drawback, as Luminello may not offer features suitable for practices with multiple providers or groups, potentially limiting its usability in such settings. Users have reported that printing patient statements requires several clicks, which can be cumbersome and time-consuming. Additionally, integration with labs is not seamless, often requiring additional steps or information input, which could affect workflow efficiency. The absence of e-faxing and text/phone reminders to patients may also be a drawback, as these features are common in other similar platforms. Users have noted that Luminello's software may demand significant computer hardware resources, potentially leading to performance issues on systems with lower specifications. Inconsistent performance of DoseSpot automatic refill request functionality has been reported, impacting reliability and workflow efficiency. Users may find it challenging to receive immediate assistance or support via phone, as Luminello lacks phone customer support. Another limitation is the inability for a parent to create two accounts with the same email for two children seen by a clinician, potentially complicating access to relevant information. Moreover, customer invitation links may expire if an account is not created within a few hours, causing inconvenience or delays in the onboarding process.

“Private Practice Mental Health Counseling

Pros

The affordability of Luminello, coupled with its features such as online scheduling and billing, makes it a preferred choice.

Cons

One professional limitation is that only one individual can use a client's email address. This poses challenges when multiple professionals within or outside a practice use Luminello and share a client. In such cases, obtaining a different email address from the client is necessary, which can be off-putting. Additionally, the system does not allow for multiple accounts with the same email, affecting scenarios involving siblings or children of divorce. The software itself is perceived as slow and cumbersome, with unnecessary steps involved in certain tasks. Furthermore, Luminello is designed solely for solo practices, making it unsuitable for future expansion into group practices without necessitating data migration to a different system.