softwareLuminello Software Reviews
135 Reviews
Overall Rating
4.1
135 Reviews
Rating Distribution
5
(65)
4
(35)
3
(25)
2
(3)
1
(7)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
135 Reviews
Rating Distribution
5
(65)
4
(35)
3
(25)
2
(3)
1
(7)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
solo psychiatrist
solo psychiatrist
Pros
The sole function it served was aiding me in setting up e-prescribing.
Cons
For solo telepsychiatry, Luminello lacks lab integration, and additional billing fees are unreasonably high. Moreover, over 30% of claims submitted through APEX/Luminello are rejected, and there is a lack of support and guidance.
Ease of use
5
Value for money
3
Customer Support
6
Functionality
5
Windsong
Medical Practice, 1-10 employees
More than a year
Jan 01, 2024
A cluster from start to finish
A cluster from start to finish
Pros
It might suffice for solo providers, but it's dreadful for groups.
Cons
Billing with Luminello is described as chaotic, compounded by poor customer service. The billing process involves two different clearinghouses, leading to confusion and missing ERAs for over 10 weeks. Additionally, billing setup errors were incorrectly attributed to the user despite being caused by Luminello's mismanagement.
Ease of use
6
Value for money
2
Customer Support
3
Functionality
5
Anonymous
Not Specified, 1-10 employees
More than a year
Dec 01, 2023
Good EMR
Good EMR
Pros
It's cost-effective, and the prescribing software is also effective.
Cons
Users encountered issues with Luminello generating new windows between patient charts, disrupting workflow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ozan
Mental Health Care, 1-10 employees
More than a year
Nov 06, 2023
customer support cannot be reached
customer support cannot be reached
Pros
The support during the purchasing phase is highly responsive, and the pricing is reasonable.
Cons
Direct contact with customer support during business hours is unavailable, leaving users stranded without assistance for patient care.
Ease of use
6
Value for money
2
Customer Support
3
Functionality
3
Halloran
Hospital & Health Care, 1-10 employees
Less Than 6 months
Nov 03, 2023
Too good to pass up
Too good to pass up
Pros
I appreciate its plethora of features tailored for mental health providers. The exemplary customer service is a huge plus. The team members I've interacted with were all highly knowledgeable and responsive, promptly addressing most of my queries. Moreover, the presence of instructional videos, how-to guides, and onboarding assistance facilitates navigation through the system. The comprehensive getting started checklist further underscores its depth, prompting me to write this glowing review. I reserve reviews for either exceptionally bad or exceptionally good experiences, and Luminello definitely falls into the latter category.
Cons
The user's experience with Luminello has been positive so far. While they haven't encountered any significant issues yet, they believe that if any arise, the support team will promptly address them. They've had minor issues, such as items not displaying or submitting correctly, but these were resolved once understood. They appreciate the abundance of videos and guides available for assistance, providing confidence in the system's usability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dreama
Health, Wellness and Fitness, 1-10 employees
Sep 05, 2023
Good value and affordable
Good value and affordable
Pros
It's both reasonably priced and user-friendly, with shortcuts that streamline item finding.
Cons
Luminello incorporates Dragon software, adding to its features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sulaimon
Hospital & Health Care, 1-10 employees
Sep 04, 2023
Luminello Review
Luminello Review
Pros
Setting it up felt relatively straightforward, though I'd suggest incorporating more pre-made templates specifically for psychiatry.
Cons
More psychiatry templates are needed, and note template creation should be made easier.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Kathleen
Medical Practice, 1-10 employees
More than a year
May 13, 2023
Exceptional EHR
Exceptional EHR
Pros
The Luminello team has been truly exceptional. They provide personalized attention and support to my private psychiatry practice. The platform itself is intuitive, efficient, and easy to navigate, and the customer service is outstanding. I'm immensely grateful for the opportunity to use this EHR and highly recommend it to anyone seeking a mental health-focused solution.
Cons
Satisfied overall, the user suggests integrating a feature for Spravato REMS compliance and specific templates for Spravato and Ketamine Therapy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Health, Wellness and Fitness, 1-10 employees
More than a year
May 08, 2023
Best EMR I have ever used
Best EMR I have ever used
Pros
The customer service has been outstanding, especially when compared to my previous EMR. The availability during weekends, swift responses via email or chat, and the option for a 10-minute Zoom call for assistance are remarkable. Furthermore, the program itself is simple, user-friendly, and beneficial for both staff and patients, all at a significantly lower price compared to my previous service.
Cons
The user hasn't encountered any disappointments with Luminello yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristen
Mental Health Care, 1-10 employees
Apr 15, 2023
Would not recommend Luminello
Would not recommend Luminello
Pros
The valuable insights shared in Luminello's podcast influenced my decision to choose it as my EHR when starting my own practice.
Cons
Luminello lacks automation capabilities, suffers from poor customer service, unintuitive user interface, and cumbersome navigation, leading the user to prefer other EHR solutions.
Ease of use
3
Value for money
5
Customer Support
6
Functionality
4
sean
Health, Wellness and Fitness, 1-10 employees
Less Than 6 months
Feb 16, 2023
The program gave me everything I needed to run my small practice
The program gave me everything I needed to run my small practice
Pros
Maintaining and updating my notes, as well as sending electronic prescriptions, is a breeze.
Cons
Some users faced issues with updated medication lists.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Mental Health Care, 1-10 employees
More than a year
Jan 27, 2023
Luminello for Mental Health
Luminello for Mental Health
Pros
Despite not being particularly tech-savvy, I found the customer support to be easily accessible and helpful.
Cons
Possible duplication in follow-up notes was noted, which could be due to customization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Mental Health Care, 1-10 employees
More than a year
Dec 02, 2022
Product review
Product review
Pros
The format is pleasant, and the user support is readily available.
Cons
No disappointments reported, as another group manages insurance/billing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Hospital & Health Care, 1-10 employees
More than a year
Dec 01, 2022
Excellent EHR for private practice
Excellent EHR for private practice
Pros
Luminello's intuitive interface and shallow learning curve make it an excellent platform for consolidating all necessary patient information. The seamless integration of various EHR components is crucial for efficient use.
Cons
The scheduling feature may need improvement, especially in adding appointments and integrating them into the calendar.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Clint
Health, Wellness and Fitness, 1-10 employees
More than a year
Nov 14, 2022
Luminello makes life easy
Luminello makes life easy
Pros
The assessment tools stand out as the most appealing feature of Luminello.
Cons
Encrypted transmission of documentation to outside sources is desired by the user.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Matt
Mental Health Care, 1-10 employees
More than a year
Oct 17, 2022
Excellent EMR for Mental Health with Good Value
Excellent EMR for Mental Health with Good Value
Pros
It provides just the right amount of functionality at a great value. Scheduling functions flawlessly.
Cons
Luminello lacks the ability to create smart phrases, and e-prescription functionality feels clunky.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Medical Practice, 1-10 employees
Less than a year
Sep 18, 2022
Excellent
Excellent
Pros
It securely stores records in compliance with HIPAA regulations, and generating invoices is a breeze. Moreover, the invoices generated thus far have been accepted by insurance companies without any issues.
Cons
The standard templates provided are not well-suited and seem to be more geared towards child psychiatry. However, users have the option to paste free text notes from Word or other software to simplify the writing process. Alternatively, the support team is willing to generate personalized templates upon request. Although setting up with Bluefin was a prolonged process, the staff remained courteous throughout.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nigel
Medical Practice, 1-10 employees
Less than a year
Aug 23, 2022
I always recommend Luminello
I always recommend Luminello
Pros
The smooth flow and user-friendly interface of Luminello are commendable. It encompasses all the features crucial for my practice, such as e-prescribing, note charting, scheduling, billing, and intake forms, all of which are straightforward and effective to use.
Cons
Setting up self-scheduling for clients has been challenging for the user. They're unable to program specific responses or information in the appointment reminder or confirmation messages. Additionally, clients who self-schedule don't receive the link for virtual appointments automatically, requiring separate communication.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leah
Mental Health Care, 1-10 employees
More than a year
Aug 21, 2022
This product was perfect for my solo private practice
This product was perfect for my solo private practice
Pros
I quickly and easily mastered its use for scheduling, sending forms and rating scales to patients, charting, prescribing, compiling records, and billing.
Cons
Users express the need for a graph displaying rating scale results over time and improved medication tracking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Medical Practice, 1-10 employees
More than a year
Aug 13, 2022
Highly recommend
Highly recommend
Pros
The integration of credit card charging into the EMR is seamless.
Cons
Occasionally, the interface experiences slow loading times between screens.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shinichi
Mental Health Care, 1-10 employees
More than a year
Jul 25, 2022
Refreshing Switch
Refreshing Switch
Pros
This program offers everything I need at a reasonable price, and if a feature is lacking, they provide great partners to collaborate with.
Cons
A significant setup fee for PDMP integration is a notable drawback, although no other negatives are mentioned.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brianna
Hospital & Health Care, 1-10 employees
Less Than 6 months
Jul 09, 2022
Thank you, Luminello!
Thank you, Luminello!
Pros
Documentation and eRx features are incredibly user-friendly.
Cons
Lag in saving and eRx functions has been observed, though improvements have been made over time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Medical Practice, 1-10 employees
More than a year
Jun 15, 2022
Excellent Transition
Excellent Transition
Pros
During my transition from an academic-based hospital practice to private practice, finding an EHR system capable of integrating intake, scheduling, and billing functionalities was crucial. Luminello emerged as the ultimate solution at a competitive price point. Its simplicity and intuitiveness, coupled with impressive technical support, made the transition smooth. The responsiveness of their support team, evident in our frequent email exchanges, was truly remarkable. The onboarding session proved immensely valuable.
Cons
Due to its cloud-based nature, occasional slowdowns during peak usage times may occur.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Daniel
Mental Health Care, 51-100 employees
Jun 11, 2022
Great EMR for private practice
Great EMR for private practice
Pros
Chatting, prescribing, scheduling, and billing�all within the EMR�are remarkably user-friendly, complemented by excellent support staff.
Cons
Note templates provided by Luminello are lengthy, but users can create customized templates relatively easily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Hospital & Health Care, 1-10 employees
Less Than 6 months
May 19, 2022
Excellent EHR for solo private practice
Excellent EHR for solo private practice
Pros
Templates, patient portal, tech support, and integrated e-Rx are all integral components of Luminello.
Cons
No negative experiences reported, as the platform is perceived as intuitive, user-friendly, and efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Hospital & Health Care, 1-10 employees
More than a year
Apr 21, 2022
Full featured and clean
Full featured and clean
Pros
As an experienced EMR user, I demand a system that caters to my needs. Luminello's array of personalized features places a significant amount of control over billing and scheduling in the hands of the patient. Though I don't personally utilize remote self-scheduling, I appreciate the ability for patients to manage their personal information, receipts, forms, and credit card info.
Cons
Users suggest adding features such as appointment reminders via email or text message.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
David
Medical Practice, 1-10 employees
Less Than 6 months
Mar 02, 2022
Clinical Provider Review
Clinical Provider Review
Pros
Both patients and practitioners enjoy easy access to documentation, financial details, document signing, and messaging.
Cons
Features that are currently missing include a template for treatment plans that allows for patient signatures. Additionally, the process of uploading photos of insurance cards and photo IDs, which is required for telehealth, is not user-friendly. It would be beneficial if patients could directly upload their own photos of their insurance cards and IDs to reduce steps and enhance ease of use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sarah
Mental Health Care, 1-10 employees
Less than a year
Mar 01, 2022
Luminello is a Lifesaver
Luminello is a Lifesaver
Pros
Integration with existing processes was seamless and user-friendly. The ability to integrate patient credit cards into the system proved to be a significant time saver for billing. The onboarding process was swift, and the support received was exceptional.
Cons
Users note several minor inconveniences that could be streamlined in various menu options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Medical Practice, 1-10 employees
Less Than 6 months
Mar 01, 2022
Best EMR, eRX, billing, lab integration for psychiatrist
Best EMR, eRX, billing, lab integration for psychiatrist
Pros
It supports independent practice with minimal administrative staff requirements.
Cons
More personalized onboarding support during the initial two months of use is recommended.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Health, Wellness and Fitness, 1-10 employees
Less Than 6 months
Feb 03, 2022
Luminello for a 20 hour per week private practice
Luminello for a 20 hour per week private practice
Pros
The standout feature of this software is its seamless integration of patient questionnaires directly into notes. While customizing templates may require some time, they allow for a remarkable degree of automation without the need for programming, thereby facilitating quick, painless, and useful documentation.
Cons
While appreciating the multiple paths to accessing functions, users suggest making them more intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less Than 6 months
Feb 01, 2022
Great for Solo/Independent Practice Clinicians
Great for Solo/Independent Practice Clinicians
Pros
This software was specifically designed with independent psychiatric/behavioral health providers in mind. It not only offers many desirable features but also provides a plethora of helpful tools to kickstart one's practice, including numerous pre-built prescreening forms.
Cons
Integration with local labs outside of Quest or LabCorp is lacking, and finding one's personal URL within the system is challenging.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Joshua
Mental Health Care, 1-10 employees
Less Than 6 months
Nov 06, 2021
Great EMR with all features you�ll need
Great EMR with all features you�ll need
Pros
It's user-friendly, offers excellent customer support, and seamlessly integrates with e-prescription and telehealth services.
Cons
Integration with billing could potentially be done in-house through Luminello for greater ease of use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Medical Practice, 1-10 employees
Less than a year
Oct 13, 2021
Using Luminello for prescription writing
Using Luminello for prescription writing
Pros
The software can remember prescribed medications, which speeds up the process.
Cons
The system provides frequent unnecessary reminders, such as alerts when prescribing multiple medications for the same class or for stable patients.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
John
Hospital & Health Care, 1-10 employees
More than a year
Oct 08, 2021
Good platform!
Good platform!
Pros
I was pleasantly surprised by the exceptional customer support. Even after hours, a chat representative assisted me promptly, helping me with a feature I needed that evening. Thanks to their help, I was able to sort out my paperwork the following morning.
Cons
Some tasks/features may not be intuitive initially, but with more time spent learning the process, it should become clearer.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Laura
Individual & Family Services, 1-10 employees
Less than a year
Oct 05, 2021
Luminello Review
Luminello Review
Pros
Writing notes is easy, portal functionality is good, and customer service is reliable.
Cons
It would be beneficial to have calendar syncing with external calendars like iCal.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharette
Medical Practice, 1-10 employees
Less Than 6 months
Oct 04, 2021
Efficient and easy to use
Efficient and easy to use
Pros
Easy to learn and navigate, allowing efficient note-writing.
Cons
Too many pop-ups when writing prescriptions, especially challenging on smaller desktop screens.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Harris
Medical Practice, 1-10 employees
More than a year
Sep 27, 2021
Good for starting a new practice
Good for starting a new practice
Pros
The free version is beneficial for starting a new practice, with stellar customer support that responds immediately. The features provided are highly useful.
Cons
The platform can be glitchy at times, requiring repeated saving or redoing of tasks.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Stephanie
Mental Health Care, 1-10 employees
Less Than 6 months
Sep 18, 2021
Made for psychiatrists by a psychiatrist
Made for psychiatrists by a psychiatrist
Pros
The standout feature of Luminello for me is its responsive customer service, particularly the chat feature.
Cons
Integration with labs is currently lacking.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less Than 6 months
Sep 17, 2021
Great customer service
Great customer service
Pros
The customer service is amazing. Representatives consistently respond within the hour, even on weekends.
Cons
As a psychiatrist, there's a desire for more built-in user-friendly features. Possibly more advantageous for therapists.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shuang
Health, Wellness and Fitness, 1-10 employees
Less than a year
Sep 16, 2021
Great product
Great product
Pros
The software allowed me to quickly get started and attend to patients. Clearly designed by someone familiar with mental health, it's intuitive and easy to use.
Cons
Currently not available to multiple providers and therapists, but hopeful for future changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Mental Health Care, 1-10 employees
Less Than 6 months
Sep 15, 2021
Has been a great EMR for my small psychiatry practice
Has been a great EMR for my small psychiatry practice
Pros
It provides full integration of all necessary features in one convenient platform.
Cons
No notable cons experienced so far, but additional built-in psychiatric rating scales would be appreciated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicolas
Hospital & Health Care, 1-10 employees
Less Than 6 months
Sep 14, 2021
Perfect for a private practice!
Perfect for a private practice!
Pros
It's fast, efficient, and user-friendly, boasting an intuitive interface and comprehensive features.
Cons
Adding a diagnosis to a patient's chart in the prescribing section should be possible without creating a new note or bill first.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michael
Health, Wellness and Fitness, 1-10 employees
Less Than 6 months
Sep 02, 2021
Luminello review
Luminello review
Pros
The price point is excellent considering the array of features it offers. The eRx feature is reliable and straightforward to use.
Cons
ERx prescribing involves multiple reminders and clicks, which could be streamlined. Scheduler lacks no-show protection, impacting usability for certain practices.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ashlee
Mental Health Care, 1-10 employees
More than a year
Sep 01, 2021
Great service, easy interface
Great service, easy interface
Pros
I appreciated how quickly the Luminello team addressed any issues I encountered. The extensive note templates helped me capture all relevant mental health concerns for my patients.
Cons
Writing notes may be time-consuming due to the high number of checkboxes and initial customization challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Whitney
Medical Practice, 1-10 employees
Less than a year
Aug 23, 2021
All you need for a great price
All you need for a great price
Pros
Customer service is excellent, and the user interface is very good.
Cons
E-prescribing functionality can be tricky initially but becomes manageable with practice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Mental Health Care, 1-10 employees
Less than a year
Aug 21, 2021
Updated review
Updated review
Pros
Customer service has greatly improved. There was a software glitch that I became aware of on Thursday and emailed customer support. On Friday we had more answers and on Saturday of a holiday weekend I was notified that my account had been updated and fixed. I had written a poor review previously of customer service some years ago so I wanted to update my previous review. Overall the system runs very well and I appreciate their innovation. I rarely have to communicate with customer support now as they fix problems quickly and service has been de-bugged. I am super impressed they fixed an issue on Saturday of a holiday weekend.
Cons
Sending labs and requiring patients' date of birth for account setup are noted difficulties, but overall satisfaction with the EMR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Mental Health Care, 1-10 employees
More than a year
May 13, 2021
Perfect solution for my needs
Perfect solution for my needs
Pros
I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizable), integration with prescribing and labs, and the billing is a breeze compared to previous systems I have tried. The price is extremely competitive. The main selling point, above all, is that their customer service has been spectacular. I am a single customer, and yet have had their service people respond helpfully to every single request in a timely way; they listen to suggestions and are incredibly supportive when there are issues. I am very happy with them and relieved to have finally found a good solution. I am now able to manage a medium-sized psychiatry practice without any staff, which is a huge accomplishment. My patients seem to really like the portal, which frees me up from providing superbills for insurance as my patients can generate their own; also keeps my communications with them easily accessible instead of hunting through messages, emails, etc., for reminders about things they have asked me about.
Cons
I find that there are certain aspects of the user interface that could be improved in terms of design, and it seems that the company is actively working on upgrading them over time. For example, the software for creating custom forms and notes doesn't function smoothly on my computer�it's somewhat time-consuming and doesn't always save properly, which can be frustrating. However, if you opt for their assistance in building forms, they offer reasonable rates. Additionally, I wish there was a bit more structure built into the charts, like separate sections for medical history and other providers. Nevertheless, with some creative thinking, I've found workarounds for these issues. They're also working on integrating faxing, but currently, I need to have a separate HIPAA-compliant fax setup. I've managed to acquire one from SR Fax at a low cost. I also believe there could be more functionality for running reports and managing accounting tasks easily. For example, it would be helpful to move appointments on the calendar using a simple click and drag feature. Despite these minor drawbacks, I've found that the excellent customer service and the tailored fit of the product to my needs outweigh these concerns.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Elizabeth
Mental Health Care, 1-10 employees
Less Than 6 months
Mar 25, 2021
Liking Luminello
Liking Luminello
Pros
The notes structure is intuitive, offering flexibility for both structured and unstructured notes. Billing is straightforward, with good support.
Cons
Discontent with the Dr. First prescription program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Mental Health Care, 1-10 employees
More than a year
Sep 21, 2020
1+ yr review
1+ yr review
Pros
Note-taking becomes easy once initial templates are set up, and integration with scheduling and e-prescribing is advantageous. The online accessibility simplifies form sending to patients, and secure portal messaging enhances communication.
Cons
Template setup and lab integration have been challenging, with room for improvement. Integration of PMP monitoring website would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kevin
Mental Health Care, 1-10 employees
More than a year
Sep 19, 2020
Psych provider
Psych provider
Pros
Learning and using the software is straightforward, with the patient portal proving to be helpful. Additionally, message integration into charts and electronic prescribing are significant assets.
Cons
Requesting the super bill to include individual provider license info.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Monifa
Health, Wellness and Fitness, 1-10 employees
Less than a year
Sep 15, 2020
Filters
solo psychiatrist
solo psychiatrist
Pros
The sole function it served was aiding me in setting up e-prescribing.
Cons
For solo telepsychiatry, Luminello lacks lab integration, and additional billing fees are unreasonably high. Moreover, over 30% of claims submitted through APEX/Luminello are rejected, and there is a lack of support and guidance.
Ease of use
5
Value for money
3
Customer Support
6
Functionality
5
Windsong
Medical Practice, 1-10 employees
More than a year
Jan 01, 2024
A cluster from start to finish
A cluster from start to finish
Pros
It might suffice for solo providers, but it's dreadful for groups.
Cons
Billing with Luminello is described as chaotic, compounded by poor customer service. The billing process involves two different clearinghouses, leading to confusion and missing ERAs for over 10 weeks. Additionally, billing setup errors were incorrectly attributed to the user despite being caused by Luminello's mismanagement.
Ease of use
6
Value for money
2
Customer Support
3
Functionality
5
Anonymous
Not Specified, 1-10 employees
More than a year
Dec 01, 2023
Good EMR
Good EMR
Pros
It's cost-effective, and the prescribing software is also effective.
Cons
Users encountered issues with Luminello generating new windows between patient charts, disrupting workflow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ozan
Mental Health Care, 1-10 employees
More than a year
Nov 06, 2023
customer support cannot be reached
customer support cannot be reached
Pros
The support during the purchasing phase is highly responsive, and the pricing is reasonable.
Cons
Direct contact with customer support during business hours is unavailable, leaving users stranded without assistance for patient care.
Ease of use
6
Value for money
2
Customer Support
3
Functionality
3
Halloran
Hospital & Health Care, 1-10 employees
Less Than 6 months
Nov 03, 2023
Too good to pass up
Too good to pass up
Pros
I appreciate its plethora of features tailored for mental health providers. The exemplary customer service is a huge plus. The team members I've interacted with were all highly knowledgeable and responsive, promptly addressing most of my queries. Moreover, the presence of instructional videos, how-to guides, and onboarding assistance facilitates navigation through the system. The comprehensive getting started checklist further underscores its depth, prompting me to write this glowing review. I reserve reviews for either exceptionally bad or exceptionally good experiences, and Luminello definitely falls into the latter category.
Cons
The user's experience with Luminello has been positive so far. While they haven't encountered any significant issues yet, they believe that if any arise, the support team will promptly address them. They've had minor issues, such as items not displaying or submitting correctly, but these were resolved once understood. They appreciate the abundance of videos and guides available for assistance, providing confidence in the system's usability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dreama
Health, Wellness and Fitness, 1-10 employees
Sep 05, 2023
Good value and affordable
Good value and affordable
Pros
It's both reasonably priced and user-friendly, with shortcuts that streamline item finding.
Cons
Luminello incorporates Dragon software, adding to its features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sulaimon
Hospital & Health Care, 1-10 employees
Sep 04, 2023
Luminello Review
Luminello Review
Pros
Setting it up felt relatively straightforward, though I'd suggest incorporating more pre-made templates specifically for psychiatry.
Cons
More psychiatry templates are needed, and note template creation should be made easier.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Kathleen
Medical Practice, 1-10 employees
More than a year
May 13, 2023
Exceptional EHR
Exceptional EHR
Pros
The Luminello team has been truly exceptional. They provide personalized attention and support to my private psychiatry practice. The platform itself is intuitive, efficient, and easy to navigate, and the customer service is outstanding. I'm immensely grateful for the opportunity to use this EHR and highly recommend it to anyone seeking a mental health-focused solution.
Cons
Satisfied overall, the user suggests integrating a feature for Spravato REMS compliance and specific templates for Spravato and Ketamine Therapy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Health, Wellness and Fitness, 1-10 employees
More than a year
May 08, 2023
Best EMR I have ever used
Best EMR I have ever used
Pros
The customer service has been outstanding, especially when compared to my previous EMR. The availability during weekends, swift responses via email or chat, and the option for a 10-minute Zoom call for assistance are remarkable. Furthermore, the program itself is simple, user-friendly, and beneficial for both staff and patients, all at a significantly lower price compared to my previous service.
Cons
The user hasn't encountered any disappointments with Luminello yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristen
Mental Health Care, 1-10 employees
Apr 15, 2023
Would not recommend Luminello
Would not recommend Luminello
Pros
The valuable insights shared in Luminello's podcast influenced my decision to choose it as my EHR when starting my own practice.
Cons
Luminello lacks automation capabilities, suffers from poor customer service, unintuitive user interface, and cumbersome navigation, leading the user to prefer other EHR solutions.
Ease of use
3
Value for money
5
Customer Support
6
Functionality
4
sean
Health, Wellness and Fitness, 1-10 employees
Less Than 6 months
Feb 16, 2023
The program gave me everything I needed to run my small practice
The program gave me everything I needed to run my small practice
Pros
Maintaining and updating my notes, as well as sending electronic prescriptions, is a breeze.
Cons
Some users faced issues with updated medication lists.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Mental Health Care, 1-10 employees
More than a year
Jan 27, 2023
Luminello for Mental Health
Luminello for Mental Health
Pros
Despite not being particularly tech-savvy, I found the customer support to be easily accessible and helpful.
Cons
Possible duplication in follow-up notes was noted, which could be due to customization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Mental Health Care, 1-10 employees
More than a year
Dec 02, 2022
Product review
Product review
Pros
The format is pleasant, and the user support is readily available.
Cons
No disappointments reported, as another group manages insurance/billing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Hospital & Health Care, 1-10 employees
More than a year
Dec 01, 2022
Excellent EHR for private practice
Excellent EHR for private practice
Pros
Luminello's intuitive interface and shallow learning curve make it an excellent platform for consolidating all necessary patient information. The seamless integration of various EHR components is crucial for efficient use.
Cons
The scheduling feature may need improvement, especially in adding appointments and integrating them into the calendar.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Clint
Health, Wellness and Fitness, 1-10 employees
More than a year
Nov 14, 2022
Luminello makes life easy
Luminello makes life easy
Pros
The assessment tools stand out as the most appealing feature of Luminello.
Cons
Encrypted transmission of documentation to outside sources is desired by the user.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Matt
Mental Health Care, 1-10 employees
More than a year
Oct 17, 2022
Excellent EMR for Mental Health with Good Value
Excellent EMR for Mental Health with Good Value
Pros
It provides just the right amount of functionality at a great value. Scheduling functions flawlessly.
Cons
Luminello lacks the ability to create smart phrases, and e-prescription functionality feels clunky.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Medical Practice, 1-10 employees
Less than a year
Sep 18, 2022
Excellent
Excellent
Pros
It securely stores records in compliance with HIPAA regulations, and generating invoices is a breeze. Moreover, the invoices generated thus far have been accepted by insurance companies without any issues.
Cons
The standard templates provided are not well-suited and seem to be more geared towards child psychiatry. However, users have the option to paste free text notes from Word or other software to simplify the writing process. Alternatively, the support team is willing to generate personalized templates upon request. Although setting up with Bluefin was a prolonged process, the staff remained courteous throughout.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nigel
Medical Practice, 1-10 employees
Less than a year
Aug 23, 2022
I always recommend Luminello
I always recommend Luminello
Pros
The smooth flow and user-friendly interface of Luminello are commendable. It encompasses all the features crucial for my practice, such as e-prescribing, note charting, scheduling, billing, and intake forms, all of which are straightforward and effective to use.
Cons
Setting up self-scheduling for clients has been challenging for the user. They're unable to program specific responses or information in the appointment reminder or confirmation messages. Additionally, clients who self-schedule don't receive the link for virtual appointments automatically, requiring separate communication.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leah
Mental Health Care, 1-10 employees
More than a year
Aug 21, 2022
This product was perfect for my solo private practice
This product was perfect for my solo private practice
Pros
I quickly and easily mastered its use for scheduling, sending forms and rating scales to patients, charting, prescribing, compiling records, and billing.
Cons
Users express the need for a graph displaying rating scale results over time and improved medication tracking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Medical Practice, 1-10 employees
More than a year
Aug 13, 2022
Highly recommend
Highly recommend
Pros
The integration of credit card charging into the EMR is seamless.
Cons
Occasionally, the interface experiences slow loading times between screens.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shinichi
Mental Health Care, 1-10 employees
More than a year
Jul 25, 2022
Refreshing Switch
Refreshing Switch
Pros
This program offers everything I need at a reasonable price, and if a feature is lacking, they provide great partners to collaborate with.
Cons
A significant setup fee for PDMP integration is a notable drawback, although no other negatives are mentioned.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brianna
Hospital & Health Care, 1-10 employees
Less Than 6 months
Jul 09, 2022
Thank you, Luminello!
Thank you, Luminello!
Pros
Documentation and eRx features are incredibly user-friendly.
Cons
Lag in saving and eRx functions has been observed, though improvements have been made over time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Medical Practice, 1-10 employees
More than a year
Jun 15, 2022
Excellent Transition
Excellent Transition
Pros
During my transition from an academic-based hospital practice to private practice, finding an EHR system capable of integrating intake, scheduling, and billing functionalities was crucial. Luminello emerged as the ultimate solution at a competitive price point. Its simplicity and intuitiveness, coupled with impressive technical support, made the transition smooth. The responsiveness of their support team, evident in our frequent email exchanges, was truly remarkable. The onboarding session proved immensely valuable.
Cons
Due to its cloud-based nature, occasional slowdowns during peak usage times may occur.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Daniel
Mental Health Care, 51-100 employees
Jun 11, 2022
Great EMR for private practice
Great EMR for private practice
Pros
Chatting, prescribing, scheduling, and billing�all within the EMR�are remarkably user-friendly, complemented by excellent support staff.
Cons
Note templates provided by Luminello are lengthy, but users can create customized templates relatively easily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Hospital & Health Care, 1-10 employees
Less Than 6 months
May 19, 2022
Excellent EHR for solo private practice
Excellent EHR for solo private practice
Pros
Templates, patient portal, tech support, and integrated e-Rx are all integral components of Luminello.
Cons
No negative experiences reported, as the platform is perceived as intuitive, user-friendly, and efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Hospital & Health Care, 1-10 employees
More than a year
Apr 21, 2022
Full featured and clean
Full featured and clean
Pros
As an experienced EMR user, I demand a system that caters to my needs. Luminello's array of personalized features places a significant amount of control over billing and scheduling in the hands of the patient. Though I don't personally utilize remote self-scheduling, I appreciate the ability for patients to manage their personal information, receipts, forms, and credit card info.
Cons
Users suggest adding features such as appointment reminders via email or text message.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
David
Medical Practice, 1-10 employees
Less Than 6 months
Mar 02, 2022
Clinical Provider Review
Clinical Provider Review
Pros
Both patients and practitioners enjoy easy access to documentation, financial details, document signing, and messaging.
Cons
Features that are currently missing include a template for treatment plans that allows for patient signatures. Additionally, the process of uploading photos of insurance cards and photo IDs, which is required for telehealth, is not user-friendly. It would be beneficial if patients could directly upload their own photos of their insurance cards and IDs to reduce steps and enhance ease of use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sarah
Mental Health Care, 1-10 employees
Less than a year
Mar 01, 2022
Luminello is a Lifesaver
Luminello is a Lifesaver
Pros
Integration with existing processes was seamless and user-friendly. The ability to integrate patient credit cards into the system proved to be a significant time saver for billing. The onboarding process was swift, and the support received was exceptional.
Cons
Users note several minor inconveniences that could be streamlined in various menu options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Medical Practice, 1-10 employees
Less Than 6 months
Mar 01, 2022
Best EMR, eRX, billing, lab integration for psychiatrist
Best EMR, eRX, billing, lab integration for psychiatrist
Pros
It supports independent practice with minimal administrative staff requirements.
Cons
More personalized onboarding support during the initial two months of use is recommended.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Health, Wellness and Fitness, 1-10 employees
Less Than 6 months
Feb 03, 2022
Luminello for a 20 hour per week private practice
Luminello for a 20 hour per week private practice
Pros
The standout feature of this software is its seamless integration of patient questionnaires directly into notes. While customizing templates may require some time, they allow for a remarkable degree of automation without the need for programming, thereby facilitating quick, painless, and useful documentation.
Cons
While appreciating the multiple paths to accessing functions, users suggest making them more intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less Than 6 months
Feb 01, 2022
Great for Solo/Independent Practice Clinicians
Great for Solo/Independent Practice Clinicians
Pros
This software was specifically designed with independent psychiatric/behavioral health providers in mind. It not only offers many desirable features but also provides a plethora of helpful tools to kickstart one's practice, including numerous pre-built prescreening forms.
Cons
Integration with local labs outside of Quest or LabCorp is lacking, and finding one's personal URL within the system is challenging.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Joshua
Mental Health Care, 1-10 employees
Less Than 6 months
Nov 06, 2021
Great EMR with all features you�ll need
Great EMR with all features you�ll need
Pros
It's user-friendly, offers excellent customer support, and seamlessly integrates with e-prescription and telehealth services.
Cons
Integration with billing could potentially be done in-house through Luminello for greater ease of use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Medical Practice, 1-10 employees
Less than a year
Oct 13, 2021
Using Luminello for prescription writing
Using Luminello for prescription writing
Pros
The software can remember prescribed medications, which speeds up the process.
Cons
The system provides frequent unnecessary reminders, such as alerts when prescribing multiple medications for the same class or for stable patients.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
John
Hospital & Health Care, 1-10 employees
More than a year
Oct 08, 2021
Good platform!
Good platform!
Pros
I was pleasantly surprised by the exceptional customer support. Even after hours, a chat representative assisted me promptly, helping me with a feature I needed that evening. Thanks to their help, I was able to sort out my paperwork the following morning.
Cons
Some tasks/features may not be intuitive initially, but with more time spent learning the process, it should become clearer.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Laura
Individual & Family Services, 1-10 employees
Less than a year
Oct 05, 2021
Luminello Review
Luminello Review
Pros
Writing notes is easy, portal functionality is good, and customer service is reliable.
Cons
It would be beneficial to have calendar syncing with external calendars like iCal.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharette
Medical Practice, 1-10 employees
Less Than 6 months
Oct 04, 2021
Efficient and easy to use
Efficient and easy to use
Pros
Easy to learn and navigate, allowing efficient note-writing.
Cons
Too many pop-ups when writing prescriptions, especially challenging on smaller desktop screens.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Harris
Medical Practice, 1-10 employees
More than a year
Sep 27, 2021
Good for starting a new practice
Good for starting a new practice
Pros
The free version is beneficial for starting a new practice, with stellar customer support that responds immediately. The features provided are highly useful.
Cons
The platform can be glitchy at times, requiring repeated saving or redoing of tasks.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Stephanie
Mental Health Care, 1-10 employees
Less Than 6 months
Sep 18, 2021
Made for psychiatrists by a psychiatrist
Made for psychiatrists by a psychiatrist
Pros
The standout feature of Luminello for me is its responsive customer service, particularly the chat feature.
Cons
Integration with labs is currently lacking.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less Than 6 months
Sep 17, 2021
Great customer service
Great customer service
Pros
The customer service is amazing. Representatives consistently respond within the hour, even on weekends.
Cons
As a psychiatrist, there's a desire for more built-in user-friendly features. Possibly more advantageous for therapists.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shuang
Health, Wellness and Fitness, 1-10 employees
Less than a year
Sep 16, 2021
Great product
Great product
Pros
The software allowed me to quickly get started and attend to patients. Clearly designed by someone familiar with mental health, it's intuitive and easy to use.
Cons
Currently not available to multiple providers and therapists, but hopeful for future changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Mental Health Care, 1-10 employees
Less Than 6 months
Sep 15, 2021
Has been a great EMR for my small psychiatry practice
Has been a great EMR for my small psychiatry practice
Pros
It provides full integration of all necessary features in one convenient platform.
Cons
No notable cons experienced so far, but additional built-in psychiatric rating scales would be appreciated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicolas
Hospital & Health Care, 1-10 employees
Less Than 6 months
Sep 14, 2021
Perfect for a private practice!
Perfect for a private practice!
Pros
It's fast, efficient, and user-friendly, boasting an intuitive interface and comprehensive features.
Cons
Adding a diagnosis to a patient's chart in the prescribing section should be possible without creating a new note or bill first.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michael
Health, Wellness and Fitness, 1-10 employees
Less Than 6 months
Sep 02, 2021
Luminello review
Luminello review
Pros
The price point is excellent considering the array of features it offers. The eRx feature is reliable and straightforward to use.
Cons
ERx prescribing involves multiple reminders and clicks, which could be streamlined. Scheduler lacks no-show protection, impacting usability for certain practices.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ashlee
Mental Health Care, 1-10 employees
More than a year
Sep 01, 2021
Great service, easy interface
Great service, easy interface
Pros
I appreciated how quickly the Luminello team addressed any issues I encountered. The extensive note templates helped me capture all relevant mental health concerns for my patients.
Cons
Writing notes may be time-consuming due to the high number of checkboxes and initial customization challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Whitney
Medical Practice, 1-10 employees
Less than a year
Aug 23, 2021
All you need for a great price
All you need for a great price
Pros
Customer service is excellent, and the user interface is very good.
Cons
E-prescribing functionality can be tricky initially but becomes manageable with practice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Mental Health Care, 1-10 employees
Less than a year
Aug 21, 2021
Updated review
Updated review
Pros
Customer service has greatly improved. There was a software glitch that I became aware of on Thursday and emailed customer support. On Friday we had more answers and on Saturday of a holiday weekend I was notified that my account had been updated and fixed. I had written a poor review previously of customer service some years ago so I wanted to update my previous review. Overall the system runs very well and I appreciate their innovation. I rarely have to communicate with customer support now as they fix problems quickly and service has been de-bugged. I am super impressed they fixed an issue on Saturday of a holiday weekend.
Cons
Sending labs and requiring patients' date of birth for account setup are noted difficulties, but overall satisfaction with the EMR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Mental Health Care, 1-10 employees
More than a year
May 13, 2021
Perfect solution for my needs
Perfect solution for my needs
Pros
I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizable), integration with prescribing and labs, and the billing is a breeze compared to previous systems I have tried. The price is extremely competitive. The main selling point, above all, is that their customer service has been spectacular. I am a single customer, and yet have had their service people respond helpfully to every single request in a timely way; they listen to suggestions and are incredibly supportive when there are issues. I am very happy with them and relieved to have finally found a good solution. I am now able to manage a medium-sized psychiatry practice without any staff, which is a huge accomplishment. My patients seem to really like the portal, which frees me up from providing superbills for insurance as my patients can generate their own; also keeps my communications with them easily accessible instead of hunting through messages, emails, etc., for reminders about things they have asked me about.
Cons
I find that there are certain aspects of the user interface that could be improved in terms of design, and it seems that the company is actively working on upgrading them over time. For example, the software for creating custom forms and notes doesn't function smoothly on my computer�it's somewhat time-consuming and doesn't always save properly, which can be frustrating. However, if you opt for their assistance in building forms, they offer reasonable rates. Additionally, I wish there was a bit more structure built into the charts, like separate sections for medical history and other providers. Nevertheless, with some creative thinking, I've found workarounds for these issues. They're also working on integrating faxing, but currently, I need to have a separate HIPAA-compliant fax setup. I've managed to acquire one from SR Fax at a low cost. I also believe there could be more functionality for running reports and managing accounting tasks easily. For example, it would be helpful to move appointments on the calendar using a simple click and drag feature. Despite these minor drawbacks, I've found that the excellent customer service and the tailored fit of the product to my needs outweigh these concerns.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Elizabeth
Mental Health Care, 1-10 employees
Less Than 6 months
Mar 25, 2021
Liking Luminello
Liking Luminello
Pros
The notes structure is intuitive, offering flexibility for both structured and unstructured notes. Billing is straightforward, with good support.
Cons
Discontent with the Dr. First prescription program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Mental Health Care, 1-10 employees
More than a year
Sep 21, 2020
1+ yr review
1+ yr review
Pros
Note-taking becomes easy once initial templates are set up, and integration with scheduling and e-prescribing is advantageous. The online accessibility simplifies form sending to patients, and secure portal messaging enhances communication.
Cons
Template setup and lab integration have been challenging, with room for improvement. Integration of PMP monitoring website would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kevin
Mental Health Care, 1-10 employees
More than a year
Sep 19, 2020
Psych provider
Psych provider
Pros
Learning and using the software is straightforward, with the patient portal proving to be helpful. Additionally, message integration into charts and electronic prescribing are significant assets.
Cons
Requesting the super bill to include individual provider license info.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Monifa
Health, Wellness and Fitness, 1-10 employees
Less than a year
Sep 15, 2020