Luminello Reviews

“too expensive for solo practitioners

Pros

The only thing I like about this software is the fact that it helped me setting e-prescription.

Cons

For solo telepsychiatry, Luminello lacks lab integration, and additional billing fees are unreasonably high. Moreover, over 30% of claims submitted through APEX/Luminello are rejected, and there is a lack of support and guidance.

“Too complicated

Pros

I don't recommend it for groups, it might be better for solo practitioners.

Cons

I can describe billing with Luminello as chaotic, compounded by poor customer service. The billing process involves two different clearinghouses, leading to confusion and missing ERAs for over 10 weeks. Also some billing setup errors were incorrectly attributed to the user despite being caused by Luminello's mismanagement.

“A really helpful EMR

Pros

I like the fact that it is affordable and also that the prescribing software is also very helpful.

Cons

I had some issues with Luminello while generating new windows between patient charts, disrupting workflow.

“Customer support is terrible

Pros

I really like the customer support offered during the purchasing because it is highly responsive. The software is also very affordable which is another plus point.

Cons

Direct contact with customer support during business hours is unavailable, leaving us stranded without assistance for patient care.

“One of the best

Pros

I appreciate the large number of features customized for mental health providers. The exemplary customer service is a huge plus. The team members I've interacted with were all highly knowledgeable and responsive, promptly addressing most of my queries. Moreover, the presence of instructional videos, how-to guides, and onboarding assistance facilitates navigation through the system. The comprehensive getting started checklist further underscores its depth, prompting me to write this glowing review. I reserve reviews for either exceptionally bad or exceptionally good experiences, and Luminello definitely falls into the latter category.

Cons

The user's experience with Luminello has been positive so far. While they haven't encountered any significant issues yet, they believe that if any arise, the support team will promptly address them. They've had minor issues, such as items not displaying or submitting correctly, but these were resolved once understood. They appreciate the abundance of videos and guides available for assistance, providing confidence in the system's usability.

“shoulld add more templates

Pros

Setting it up felt relatively easier, though I'd suggest incorporating more pre-made templates specifically for psychiatry.

Cons

As i previously mentioned, more psychiatry templates are needed and note template creation should be made easier.

“Best EHR

Pros

The Luminello team has been truly exceptional. They provide personalized attention and support to my private psychiatry practice. The platform itself is simple, efficient, and easy to navigate, and the customer service is outstanding. I'm immensely grateful for the opportunity to use this EHR and highly recommend it to anyone seeking a mental health-focused solution.

Cons

Its satisfactory overall but I would suggest integrating a feature for Spravato REMS compliance and specific templates for Spravato and Ketamine Therapy.

“One of the best EMRs

Pros

The customer service has been outstanding, especially when compared to my previous EMR. The availability during weekends, swift responses via email or chat, and the option for a 10-minute Zoom call for assistance are remarkable. And the program itself is simple, user-friendly, and beneficial for both staff and patients, all at a significantly lower price compared to my previous service.

Cons

The user hasn't encountered any disappointments with Luminello yet.

“Not recommended

Pros

The insights shared in Luminello's podcast influenced my decision to choose it as my EHR when starting my own practice.

Cons

Luminello lacks automation capabilities, suffers from poor customer service, clunky user interface, and difficult navigation, leading us to prefer other EHR solutions.

“Got everything i needed

Pros

Maintaining and updating my notes, as well as sending electronic prescriptions, is easier than ever.

Cons

Some of my colleagues faced issues with updated medication lists.

“Great customer support

Pros

Despite not being particularly tech-savvy, I found the customer support to be easily accessible and helpful.

Cons

I noticed possible duplication in follow-up notes which could be due to customization.

“Top-notch product

Pros

The format is pleasant, and the user support is readily available which are really impressive features for me.

Cons

Nothing to report here because another group manages insurance/billing.

“Recommended for private practice

Pros

Luminello's user-friendly interface and shallow learning curve make it an excellent platform for consolidating all necessary patient information. The easy integration of various EHR components is crucial for efficient use.

Cons

The scheduling feature may need improvement, especially in adding appointments and integrating them into the calendar.

“Made my life easier

Pros

The assessment tools are probably my most favorite features of Luminello.

Cons

I really wish there was encrypted transmission of documentation to outside source, it would be a huge help.

“A powerful and efficient EMR

Pros

I am really happy with the functionality it provides, its right according to the value. Scheduling functions is also easy and flawless with it.

Cons

Luminello lacks the ability to create smart phrases, and e-prescription functionality feels clunky.

“Amazing feature

Pros

It securely stores records in compliance with HIPAA regulations, and generating invoices is really easy. Moreover, the invoices we have generated thus far have been accepted by insurance companies without any issues.

Cons

The standard templates provided are not well-suited and seem to be more geared towards child psychiatry. However, we have the option to paste free text notes from Word or other software to simplify the writing process. And the support team is willing to generate personalized templates upon request. Although setting up with Bluefin was a prolonged process, the staff remained courteous throughout.

“Highly recommended

Pros

I really like the smooth flow and user-friendly interface of Luminello. It encompasses all the features crucial for my practice, such as e-prescribing, note charting, scheduling, billing, and intake forms, all of which are easy and effective to use.

Cons

Setting up self-scheduling for clients has been challenging for me. I am unable to program specific responses or information in the appointment reminder or confirmation messages. And clients who self-schedule don't receive the link for virtual appointments automatically, requiring separate communication.

“Perfect!

Pros

I quickly and easily mastered its use for scheduling, sending forms and rating scales to patients, charting, prescribing, compiling records, and billing.

Cons

I think there should be a graph displaying rating scale results over time and improved medication tracking.

“BEST ONE SO FAR

Pros

I could integrate credit card charging into the EMR really easily.

Cons

Occasionally, the interface experiences slow loading times between screens which is a little frustrating for me

“Refreshing Switch

Pros

This program offers everything I need at a reasonable price, and if a feature is lacking, they provide great partners to collaborate with.

Cons

A significant setup fee for PDMP integration is a notable drawback, although no other negatives are mentioned.

“Thank you, Luminello!

Pros

Documentation and eRx features are incredibly user-friendly.

Cons

Lag in saving and eRx functions has been observed, though improvements have been made over time.

“Excellent Transition

Pros

During my transition from an academic-based hospital practice to private practice, finding an EHR system capable of integrating intake, scheduling, and billing functionalities was crucial. Luminello emerged as the ultimate solution at a competitive price point. Its simplicity and intuitiveness, coupled with impressive technical support, made the transition smooth. The responsiveness of their support team, evident in our frequent email exchanges, was truly remarkable. The onboarding session proved immensely valuable.

Cons

Due to its cloud-based nature, occasional slowdowns during peak usage times may occur.

“Great EMR for private practice

Pros

Chatting, prescribing, scheduling, and billing all within the EMR are remarkably user-friendly, complemented by excellent support staff.

Cons

Note templates provided by Luminello are lengthy, but users can create customized templates relatively easily.

“Excellent EHR for solo private practice

Pros

Templates, patient portal, tech support, and integrated e-Rx are all integral components of Luminello.

Cons

No negative experiences reported, as the platform is perceived as intuitive, user-friendly, and efficient.

“Full featured and clean

Pros

As an experienced EMR user, I demand a system that caters to my needs. Luminello's array of personalized features places a significant amount of control over billing and scheduling in the hands of the patient. Though I don't personally utilize remote self-scheduling, I appreciate the ability for patients to manage their personal information, receipts, forms, and credit card info.

Cons

Users suggest adding features such as appointment reminders via email or text message.

“Clinical Provider Review

Pros

Both patients and practitioners enjoy easy access to documentation, financial details, document signing, and messaging.

Cons

Features that are currently missing include a template for treatment plans that allows for patient signatures. Additionally, the process of uploading photos of insurance cards and photo IDs, which is required for telehealth, is not user-friendly. It would be beneficial if patients could directly upload their own photos of their insurance cards and IDs to reduce steps and enhance ease of use.

“Luminello is a Lifesaver

Pros

Integration with existing processes was seamless and user-friendly. The ability to integrate patient credit cards into the system proved to be a significant time saver for billing. The onboarding process was swift, and the support received was exceptional.

Cons

Users note several minor inconveniences that could be streamlined in various menu options.

“Best EMR, eRX, billing, lab integration for psychiatrist

Pros

It supports independent practice with minimal administrative staff requirements.

Cons

More personalized onboarding support during the initial two months of use is recommended.

“Luminello for a 20 hour per week private practice

Pros

The standout feature of this software is its seamless integration of patient questionnaires directly into notes. While customizing templates may require some time, they allow for a remarkable degree of automation without the need for programming, thereby facilitating quick, painless, and useful documentation.

Cons

While appreciating the multiple paths to accessing functions, users suggest making them more intuitive.

“Great for Solo/Independent Practice Clinicians

Pros

This software was specifically designed with independent psychiatric/behavioral health providers in mind. It not only offers many desirable features but also provides a plethora of helpful tools to kickstart one's practice, including numerous pre-built prescreening forms.

Cons

Integration with local labs outside of Quest or LabCorp is lacking, and finding one's personal URL within the system is challenging.

“Great EMR with all features you will need

Pros

It's user-friendly, offers excellent customer support, and seamlessly integrates with e-prescription and telehealth services.

Cons

Integration with billing could potentially be done in-house through Luminello for greater ease of use.

“Using Luminello for prescription writing

Pros

The software can remember prescribed medications, which speeds up the process.

Cons

The system provides frequent unnecessary reminders, such as alerts when prescribing multiple medications for the same class or for stable patients.

“Good platform!

Pros

I was pleasantly surprised by the exceptional customer support. Even after hours, a chat representative assisted me promptly, helping me with a feature I needed that evening. Thanks to their help, I was able to sort out my paperwork the following morning.

Cons

Some tasks/features may not be intuitive initially, but with more time spent learning the process, it should become clearer.

“Luminello Review

Pros

Writing notes is easy, portal functionality is good, and customer service is reliable.

Cons

It would be beneficial to have calendar syncing with external calendars like iCal.

“Efficient and easy to use

Pros

Easy to learn and navigate, allowing efficient note-writing.

Cons

Too many pop-ups when writing prescriptions, especially challenging on smaller desktop screens.

“Good for starting a new practice

Pros

The free version is beneficial for starting a new practice, with stellar customer support that responds immediately. The features provided are highly useful.

Cons

The platform can be glitchy at times, requiring repeated saving or redoing of tasks.

“Made for psychiatrists by a psychiatrist

Pros

The standout feature of Luminello for me is its responsive customer service, particularly the chat feature.

Cons

Integration with labs is currently lacking.

“Great customer service

Pros

The customer service is amazing. Representatives consistently respond within the hour, even on weekends.

Cons

As a psychiatrist, there's a desire for more built-in user-friendly features. Possibly more advantageous for therapists.

“Great product

Pros

The software allowed me to quickly get started and attend to patients. Clearly designed by someone familiar with mental health, it's intuitive and easy to use.

Cons

Currently not available to multiple providers and therapists, but hopeful for future changes.

“Has been a great EMR for my small psychiatry practice

Pros

It provides full integration of all necessary features in one convenient platform.

Cons

No notable cons experienced so far, but additional built-in psychiatric rating scales would be appreciated.

“Perfect for a private practice!

Pros

It's fast, efficient, and user-friendly, boasting an intuitive interface and comprehensive features.

Cons

Adding a diagnosis to a patient's chart in the prescribing section should be possible without creating a new note or bill first.

“Luminello review

Pros

The price point is excellent considering the array of features it offers. The eRx feature is reliable and straightforward to use.

Cons

ERx prescribing involves multiple reminders and clicks, which could be streamlined. Scheduler lacks no-show protection, impacting usability for certain practices.

“Great service, easy interface

Pros

I appreciated how quickly the Luminello team addressed any issues I encountered. The extensive note templates helped me capture all relevant mental health concerns for my patients.

Cons

Writing notes may be time-consuming due to the high number of checkboxes and initial customization challenges.

“All you need for a great price

Pros

Customer service is excellent, and the user interface is very good.

Cons

E-prescribing functionality can be tricky initially but becomes manageable with practice.

“Updated review

Pros

Customer service has greatly improved. There was a software glitch that I became aware of on Thursday and emailed customer support. On Friday we had more answers and on Saturday of a holiday weekend I was notified that my account had been updated and fixed. I had written a poor review previously of customer service some years ago so I wanted to update my previous review. Overall the system runs very well and I appreciate their innovation. I rarely have to communicate with customer support now as they fix problems quickly and service has been de-bugged. I am super impressed they fixed an issue on Saturday of a holiday weekend.

Cons

Sending labs and requiring patients' date of birth for account setup are noted difficulties, but overall satisfaction with the EMR.

“Perfect solution for my needs

Pros

I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizable), integration with prescribing and labs, and the billing is a breeze compared to previous systems I have tried. The price is extremely competitive. The main selling point, above all, is that their customer service has been spectacular. I am a single customer, and yet have had their service people respond helpfully to every single request in a timely way; they listen to suggestions and are incredibly supportive when there are issues. I am very happy with them and relieved to have finally found a good solution. I am now able to manage a medium-sized psychiatry practice without any staff, which is a huge accomplishment. My patients seem to really like the portal, which frees me up from providing superbills for insurance as my patients can generate their own; also keeps my communications with them easily accessible instead of hunting through messages, emails, etc., for reminders about things they have asked me about.

Cons

I find that there are certain aspects of the user interface that could be improved in terms of design, and it seems that the company is actively working on upgrading them over time. For example, the software for creating custom forms and notes doesn't function smoothly on my computer it's somewhat time-consuming and doesn't always save properly, which can be frustrating. However, if you opt for their assistance in building forms, they offer reasonable rates. Additionally, I wish there was a bit more structure built into the charts, like separate sections for medical history and other providers. Nevertheless, with some creative thinking, I've found workarounds for these issues. They're also working on integrating faxing, but currently, I need to have a separate HIPAA-compliant fax setup. I've managed to acquire one from SR Fax at a low cost. I also believe there could be more functionality for running reports and managing accounting tasks easily. For example, it would be helpful to move appointments on the calendar using a simple click and drag feature. Despite these minor drawbacks, I've found that the excellent customer service and the tailored fit of the product to my needs outweigh these concerns.

“Liking Luminello

Pros

The notes structure is intuitive, offering flexibility for both structured and unstructured notes. Billing is straightforward, with good support.

Cons

Discontent with the Dr. First prescription program.

“1+ yr review

Pros

Note-taking becomes easy once initial templates are set up, and integration with scheduling and e-prescribing is advantageous. The online accessibility simplifies form sending to patients, and secure portal messaging enhances communication.

Cons

Template setup and lab integration have been challenging, with room for improvement. Integration of PMP monitoring website would be beneficial.

“Psych provider

Pros

Learning and using the software is straightforward, with the patient portal proving to be helpful. Additionally, message integration into charts and electronic prescribing are significant assets.

Cons

Requesting the super bill to include individual provider license info.

“A super happy customer

Pros

Luminello makes progress notes and electronic prescribing effortless.

Cons

No negative aspects identified.