Last Updated Oct 24, 2025

Key Takeaways

Insights from verified Software Finder Reviews from the past 9 years

Luminello is a cloud-based EHR and practice management tool used by psychiatrists, wellness clinicians, and administrative teams in behavioral health settings. The platform is most beneficial for mental health clinics and solo practices as it is praised for its ease of use and intuitive design. However, users have reported that support response times can be slow. Recently, Luminello was acquired by SimplePractice, expanding its pricing and feature options.

Our Verdict

Luminello is a dependable option for solo clinicians and small behavioral health practices that prioritize ease of use and simplified workflows. The pricing structure aligns well with modest patient volumes, offering reasonable long-term value for smaller teams. We recommend it for practitioners seeking a practical, affordable EHR without enterprise complexity.

Overall Rating

Based on 134 users reviews

4.1

Rating Distribution

Positive

74%

Neutral

21%

Negative

5%

startingPriceDollar iconstartingPriceS icon
Starting Price
Starting at $49

/month with 30-day free trial

Luminello Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integration

Patient Portal

View All Specifications

What Is Luminello?

Luminello, now acquired by SimplePractice, is a cloud-based EHR and practice management software that caters to the needs of psychiatry clinics and behavioral healthcare organizations. It allows clinicians to automate their workflows and manage patient medical records. It provides a comprehensive suite of tools for managing patient information, scheduling appointments, billing and invoicing, and secure messaging between providers and patients.

The platform is equipped with features such as a patient portal, customizable forms and templates for assessments, treatment plans, and progress notes. The solution also has the ability to securely store and share documents and files with patients. 

What Is Luminello Best For?

Luminello EMR offers a pre-screening feature that allows users to create custom forms, notes, and questionnaires, enabling providers to collect detailed information efficiently. This saves time for patients as they can fill out forms digitally before visiting, and it can be synced to their charts. It helps reduce manual entry, minimize waiting room paperwork, and helps physicians focus on delivering care and managing workflows.

How Much Does Luminello Cost?  

The software offers flexible pricing plans tailored to the size and needs of healthcare organizations. All pricing modules offer varying lists of features and come with 30-day free trial. The following subscription models are available:

  • Starter – Starts at $49/month
  • Essential – Starts at $79/month
  • Plus – Starts at $99/month
Contact us and get an accurate Luminello quote today that is specifically tailored to fit your organizational needs.

Disclaimer: The pricing is subject to change. 

Luminello Integrations

The software has not provided any information regarding its third-party integrations. 

How Does Luminello Work?

Here’s how to get started with the software after its successful installation:

  • Log in using your credentials
  • Luminello will verify your license and sign a BAA (Business Associate Agreement)
  • Choose a subscription plan that meets your needs and budget
  • Customize your EHR settings and preferences to match your practice's needs
  • Begin entering patient data into the EHR system and provide training to your team
  • Schedule your appointments, billing, and other practice management tasks
  • Use Luminello's telepsychiatry platform to conduct secure video sessions with patients remotely
If you need more information, schedule a free Luminello demo today and get a teaser of the software's capabilities along with Luminello reviews.

Who Is Luminello Software For?  

Luminello software best suits mental health and behavioral health providers, allowing them to focus on providing high-quality patient care.  

It is specifically designed for the following:  

  • Wellness clinicians
  • Psychiatrists  
  • Large Hospitals  
  • Small mental health clinics 

Luminello Use Cases 

Based on our analysis of user reviews and Luminello’s current capabilities, we have identified several scenarios where this software is a strong fit for mental and behavioral health practices: 

New Practices Looking For A Quick Setup 

Luminello offers cloud-based deployment alongside an intuitive interface that makes it a practical option for newly established psychiatry or behavioral health practices. The onboarding process is relatively straightforward, which does not require the practitioners to have any technical expertise. Users often highlight the platform’s ease of setup and cloud-based infrastructure that allows new practices to start managing their patients with flexibility and without any extensive timelines. 

Solo And Small Practices Seeking Cost-Effective EHR 

The solution is well-suited for solo practitioners and small mental health clinics that require an easy-to-manage system. Smaller organizations usually have limited administrative staff and budgets, so having clinical documentation, scheduling, and billing functions consolidated in one system helps manage patient care and practice operations efficiently. 

Clinics Prioritizing Secure Client Communication 

For behavioral health professionals who rely on ongoing client communication, Luminello’s secure messaging and portal features support consistent, HIPAA-compliant communication. These tools make it easy for clinicians to share documents, manage patient inquiries, and follow up on treatment plans within one secure environment. 

Practices Managing Remote Or Hybrid Care Models 

Luminello’s telehealth capabilities and cloud accessibility make it suitable for clinics adopting remote or hybrid care models. Providers can access patient records securely from different locations, conduct video sessions, and coordinate administrative tasks online. This flexibility supports practices expanding their geographic reach without compromising patient care quality. 

Luminello User Sentiments 

Most Positive Sentiments  

Least Positive Sentiments    

Ease of Use And Intuitive Design 
 
Navigation Difficulty 
 
  • 55% were Positive  
  • 10% were Negative  
  • 35% were Neutral/Mixed  


Many users praise how straightforward scheduling, templates, and note-writing feels with Luminello, especially compared to more complex systems.  

 A user said: “I think Luminello is user-friendly. It is one of the easiest EMR's I've learned.” 

  • 20% were Positive  
  • 75% were Negative  
  • 5% were Neutral/Mixed  
     

Several users mention difficulty locating certain records or documents, especially when managing large volumes of data.  

A user said: “It can be a little difficult to find documents (such as ROI’s), so I think a search feature would greatly improve the EMR.” 

Value for Small Practices  Customer Support Responsiveness 
  • 70% were Positive  
  • 20% were Negative  
  • 10% were Neutral/Mixed  

Reviewers often point out that Luminello offers a solid feature set for behavioral health practices without the high cost of enterprise systems. One of the users pointed out that “Luminello is budget-friendly and user-friendly, with convenient shortcuts that simplify item retrieval.” 

  • 30% were Positive  
  • 60% were Negative  
  • 10% were Neutral/Mixed 

Some users expressed their frustration with slow support or lack of timely responses to issues. A few others noted that limited support hours and delayed resolutions can disrupt urgent hiring processes. 

All Encompassing Behavioral Health EHR  
 
Limited Automation Capability 
  • 65% were Positive  
  • 5% were Negative
  • 30% were Neutral/Mixed  

 
Users frequently appreciate that Luminello bundles scheduling, billing, clinical templates, and messaging in one platform: a user said “Luminello is a comprehensive EHR solution for behavioral health practices.” 

  •  15% were Positive 
  • 70% were Negative 
  • 15% were Neutral/Mixed  


A few reviewers say that for practices needing deeper automation (such as advanced workflows, bulk operations), Luminello falls short compared to larger systems. 

Is Luminello Right For You?

Are you considering switching to an online-based practice or integrating telehealth services? Luminello could be the right fit for you. With its industry-leading scheduling, notes, billing, and telehealth tools, this innovative EMR system makes seamless virtual care delivery simple. 

All Luminello's systems are secure and compliant with HIPAA regulations. Robust permission controls allow access only to authorized users. The platform is trusted by 225,000 practitioners and is highly scalable, adapting as your practice grows. Its flexibility makes it a great fit for solo practitioners as well as large enterprises. 

Still not sure if it's the right choice for you? Start your free trial or contact us at (661) 384-7070 and let our experienced team assist you in making an informed decision.

Luminello Features

The E-labs feature by Luminello allows mental health providers to order lab tests directly from the platform and receive the results electronically. The component is integrated with several major lab companies, allowing providers to choose the lab that best suits their needs. The results of the lab tests are automatically added to the patient's chart within Luminello, making it easy for providers to review and analyze the data.

See How It Works

It allows providers to access the client portal website and generate reports, including progress notes, treatment plans, and billing reports. Clinicians can customize the reports to suit their needs and export the data in various formats, including PDF, CSV, and Excel. This feature allows practitioners to track their progress over time and to identify areas where they may need to improve their practice.

See How It Works

Luminello's secure messaging feature allows providers to communicate with patients securely and efficiently. Providers can send and receive messages, which is encrypted to protect patient privacy. This feature allows providers to answer patient questions and provide feedback quickly without needing a phone call or an in-person appointment.

See How It Works

The platform enables providers to conduct virtual appointments with patients using the platform. Healthcare specialists can schedule telehealth appointments through the Luminello calendar and conduct the appointment through a secure video conference interface. This feature is handy for care providers who work with patients with mobility or transportation issues or those who live in remote areas and may have difficulty accessing in-person care.

See How It Works

With Luminello software, scheduling becomes relatively easy. Patients can easily book appointments with the help of the calendar scheduler. You can also send automated reminders and view payment information as scheduled.

See How It Works

Healthcare practitioners can effortlessly manage insurance billing claims, ensuring quick reimbursement without the hassle of paperwork. The system automates invoice generation and claim submission, while patients can create their own superbills. Additionally, the software seamlessly handles credit card transactions, making it convenient for patients to settle their bills securely.

See How It Works

Pros And Cons of Luminello

Pros

  • Provides efficient credit card payments

  • E-prescribing helps reduce errors in manual prescriptions

  • Offers core EMR/EHR features to enhance workflows

  • Enhanced documentation with flexible charting

  • Offers revenue cycle management, and treatment plans that increase efficiency

Cons

  • Telehealth may glitch at times

  • Training videos can be more expansive

Luminello Pricing

Disclaimer: The pricing details were last updated on Sep 24, 2025 from the vendor's website. Please contact us for a tailored pricing list.

Luminello Reviews

Total 134 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

48%

4

Stars

26%

3

Stars

19%

2

Stars

2%

1

Stars

5%

Share your experience

W

Windsong

Medical Practice, 1-10 employees

More than a year

2.0
January 2024

too expensive for solo practitioners

Pros

The only thing I like about this software is the fact that it helped me setting e-prescription.

Cons

For solo telepsychiatry, Luminello lacks lab integration, and additional billing fees are unreasonably high. Moreover, over 30% of claims submitted through APEX/Luminello are rejected, and there is a lack of support and guidance.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

6

Functionality

5

A

Anonymous

Not Specified, 1-10 employees

More than a year

2.0
December 2023

Too complicated

Pros

I don't recommend it for groups, it might be better for solo practitioners.

Cons

I can describe billing with Luminello as chaotic, compounded by poor customer service. The billing process involves two different clearinghouses, leading to confusion and missing ERAs for over 10 weeks. Also some billing setup errors were incorrectly attributed to the user despite being caused by Luminello's mismanagement.

Rating Distribution

Ease of use

6

Value for money

2

Customer Support

3

Functionality

5

O

Ozan

Mental Health Care, 1-10 employees

More than a year

4.0
November 2023

A really helpful EMR

Pros

I like the fact that it is affordable and also that the prescribing software is also very helpful.

Cons

I had some issues with Luminello while generating new windows between patient charts, disrupting workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Luminello offers three pricing plans—Starter at $49/month, Essential at $79/month, and Plus at $99/month, each with a 30-day free trial. Get a personalized Luminello cost quote.

Typical users include psychiatrists, wellness clinicians, small mental health clinics, speech language pathologists, and large hospitals.

Yes, Luminello has a responsive web design that adapts to phone and tablet screens for access on the go.

Luminello offers support through FAQs and help center

.

The software primarily supports English.

Yes, Luminello is accessible via mobile app for both iOS and Android.

No, but it offers a 30-day free trial on all plans.

No public information is provided about an API.

Luminello integrates with third-party applications including Doxy.me.

Not sure if Luminello is the right fit?