Last Updated Jan 20, 2026
Key Takeaways
Generated from the text of customer reviews
Luminello is a cloud-based EHR and practice management tool used by psychiatrists, wellness clinicians, and administrative teams in behavioral health settings. The platform is most beneficial for mental health clinics and solo practices as it is praised for its ease of use and intuitive design. However, users have reported that support response times can be slow. Recently, Luminello was acquired by SimplePractice, expanding its pricing and feature options.
Our Verdict
Luminello is a dependable option for solo clinicians and small behavioral health practices that prioritize ease of use and simplified workflows. The pricing structure aligns well with modest patient volumes, offering reasonable long-term value for smaller teams. We recommend it for practitioners seeking a practical, affordable EHR without enterprise complexity.
Overall Rating
Based on 134 users reviews
4.1
Rating Distribution
Positive
74%
Neutral
21%
Negative
5%
Starting Price
Starting at $49
/month with 30-day free trial
What Is Luminello?
Luminello, now acquired by SimplePractice, is a cloud-based EHR and practice management software that caters to the needs of psychiatry clinics and behavioral healthcare organizations. It allows clinicians to automate their workflows and manage patient medical records. It provides a comprehensive suite of tools for managing patient information, scheduling appointments, billing and invoicing, and secure messaging between providers and patients.
The platform is equipped with features such as a patient portal, customizable forms and templates for assessments, treatment plans, and progress notes. The solution also has the ability to securely store and share documents and files with patients.
What Is Luminello Best For?
Luminello EMR offers a pre-screening feature that allows users to create custom forms, notes, and questionnaires, enabling providers to collect detailed information efficiently. This saves time for patients as they can fill out forms digitally before visiting, and it can be synced to their charts. It helps reduce manual entry, minimize waiting room paperwork, and helps physicians focus on delivering care and managing workflows.
How Much Does Luminello Cost?
The software offers flexible pricing plans tailored to the size and needs of healthcare organizations. All pricing modules offer varying lists of features and come with 30-day free trial. The following subscription models are available:
- Starter – Starts at $49/month
- Essential – Starts at $79/month
- Plus – Starts at $99/month
Disclaimer: The pricing is subject to change.
Luminello Integrations
The software has not provided any information regarding its third-party integrations.
How Does Luminello Work?
Here’s how to get started with the software after its successful installation:
- Log in using your credentials
- Luminello will verify your license and sign a BAA (Business Associate Agreement)
- Choose a subscription plan that meets your needs and budget
- Customize your EHR settings and preferences to match your practice's needs
- Begin entering patient data into the EHR system and provide training to your team
- Schedule your appointments, billing, and other practice management tasks
- Use Luminello's telepsychiatry platform to conduct secure video sessions with patients remotely
Who Is Luminello Software For?
Luminello software best suits mental health and behavioral health providers, allowing them to focus on providing high-quality patient care.
It is specifically designed for the following:
- Wellness clinicians
- Psychiatrists
- Large Hospitals
- Small mental health clinics
Luminello Use Cases
Based on our analysis of user reviews and Luminello’s current capabilities, we have identified several scenarios where this software is a strong fit for mental and behavioral health practices:
New Practices Looking For A Quick Setup
Luminello offers cloud-based deployment alongside an intuitive interface that makes it a practical option for newly established psychiatry or behavioral health practices. The onboarding process is relatively straightforward, which does not require the practitioners to have any technical expertise. Users often highlight the platform’s ease of setup and cloud-based infrastructure that allows new practices to start managing their patients with flexibility and without any extensive timelines.
Solo And Small Practices Seeking Cost-Effective EHR
The solution is well-suited for solo practitioners and small mental health clinics that require an easy-to-manage system. Smaller organizations usually have limited administrative staff and budgets, so having clinical documentation, scheduling, and billing functions consolidated in one system helps manage patient care and practice operations efficiently.
Clinics Prioritizing Secure Client Communication
For behavioral health professionals who rely on ongoing client communication, Luminello’s secure messaging and portal features support consistent, HIPAA-compliant communication. These tools make it easy for clinicians to share documents, manage patient inquiries, and follow up on treatment plans within one secure environment.
Practices Managing Remote Or Hybrid Care Models
Luminello’s telehealth capabilities and cloud accessibility make it suitable for clinics adopting remote or hybrid care models. Providers can access patient records securely from different locations, conduct video sessions, and coordinate administrative tasks online. This flexibility supports practices expanding their geographic reach without compromising patient care quality.
Luminello User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
| Ease of Use And Intuitive Design | Navigation Difficulty |
A user said: “I think Luminello is user-friendly. It is one of the easiest EMR's I've learned.” |
Several users mention difficulty locating certain records or documents, especially when managing large volumes of data. A user said: “It can be a little difficult to find documents (such as ROI’s), so I think a search feature would greatly improve the EMR.” |
| Value for Small Practices | Customer Support Responsiveness |
Reviewers often point out that Luminello offers a solid feature set for behavioral health practices without the high cost of enterprise systems. One of the users pointed out that “Luminello is budget-friendly and user-friendly, with convenient shortcuts that simplify item retrieval.” |
Some users expressed their frustration with slow support or lack of timely responses to issues. A few others noted that limited support hours and delayed resolutions can disrupt urgent hiring processes. |
| All Encompassing Behavioral Health EHR | Limited Automation Capability |
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Is Luminello Right For You?
Are you considering switching to an online-based practice or integrating telehealth services? Luminello could be the right fit for you. With its industry-leading scheduling, notes, billing, and telehealth tools, this innovative EMR system makes seamless virtual care delivery simple.
All Luminello's systems are secure and compliant with HIPAA regulations. Robust permission controls allow access only to authorized users. The platform is trusted by 225,000 practitioners and is highly scalable, adapting as your practice grows. Its flexibility makes it a great fit for solo practitioners as well as large enterprises.
Still not sure if it's the right choice for you? Start your free trial or contact us at (661) 384-7070 and let our experienced team assist you in making an informed decision.
