Efficient record-keeping is crucial for psychiatric practices. Luminello's robust EHR solution offers relief from paperwork, automates workflows, and enhances the overall quality of patient care. With Luminello, mental health professionals can streamline their operations and focus on what matters the most supporting their patients. Explore the software today!

Luminello Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integrations

Patient Portal

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What Is Luminello?

Overview

Luminello is a cloud-based EHR and practice management software that caters to the needs of psychiatry clinics and behavioral healthcare organizations. It allows clinicians to automate their workflows and manage patient medical records. Luminello provides a comprehensive suite of tools for managing patient information, scheduling appointments, billing and invoicing, and secure messaging between providers and patients.

What Is Luminello Best For?

Luminello EMR features pre-screening that allows users to create custom forms, notes, and questionnaires. The screening process is relatively smooth and efficient. This reduces the time spent on creating new forms and templates from scratch. Moreover, it also allows physicians to handle other tasks and manage their workflows.

Luminello Pricing

Luminello EHR offers four subscription models:

  • Therapists Lite: $29 per month per clinician
  • Therapists Unlimited: $49 per month per clinician
  • Prescribers Lite: $99 per month per clinician
  • Prescribers Unlimited: $149 per month per clinician
Book your free-trial now or get a custom Luminello pricing quote that suits your practice.

Disclaimer: The pricing is subject to change.

Luminello Integrations

The software has not provided any information regarding it's third-party integrations.

How Does Luminello Work?

Here’s how to get started with the software after its successful installation:

  • Log in using your credentials
  • Luminello will verify your license and sign a BAA (Business Associate Agreement)
  • Choose a subscription plan that meets your needs and budget
  • Customize your EHR settings and preferences to match your practice's needs
  • Begin entering patient data into the EHR system and provide training to your team
  • Schedule your appointments, billing, and other practice management tasks
  • Use Luminello's telepsychiatry platform to conduct secure video sessions with patients remotely
However, if you need more information, schedule a free Luminello demo today and get a teaser of the software's capabilities along with Luminello reviews.

Who Is Luminello For?

The software is useful for the following:

  • Psychiatrists
  • Psychologists
  • Social workers
  • Therapists
  • Nurse practitioners
  • Residents and fellows
  • Psychological assistants

Is Luminello Right For You?

Are you considering switching to an online-based practice or integrating telehealth services? Luminello could be the right fit for you. With its industry-leading notes, billing, and telehealth tools, this innovative EMR system makes seamless virtual care delivery simple.

All of Luminello's systems and patient data are securely hosted in compliant data centers, far exceeding HIPAA regulations. Robust permission controls allow fine-grained access so that only authorized users can access protected information. The platform is massively scalable as well - large behavioral health organizations and even statewide initiatives use Luminello to support hundreds of locations and thousands of clinicians. Its flexibility means the EMR works for solo practitioners as well as large enterprises. Luminello ensures your practice can securely grow at whatever pace works for your needs.

Still not sure if it's the right choice for you? Start your free trial or contact us at (661) 384-7070 and let our experienced team assist you in making an informed decision.

Luminello Features

Allows clinicians to document patient notes, intake forms, SOAP notes, vital signs, rating scales and lab notes efficiently in one integrated system. Clinicians can create custom templates to standardize their notes. Templates can automatically prefill responses from intake forms and questionnaires. Text snippets save time by allowing clinicians to define commonly used phrases.

Includes features like an online calendar, appointment reminders and the ability to book appointments online through the patient portal for flexibility and convenience. Patients can see their upcoming appointment details and available time slots when logging into their portal. Clinicians can set specific time slots available for online booking and customize their cancellation policies.

Integrates scalable measurement tools to systematically track patient outcomes over time and allow clinicians to review their quality of care and compare results to practice benchmarks. Clinicians can choose from common rating scales and questionnaires and send them to patients digitally. Auto-population of scale responses simplifies documentation. Practice-wide and clinician-level reports offer insights.

Supports billing functions like credit card processing, automatic claim submissions to insurance providers through an integrated EDI partner, and tools to manage accounts receivables and track claim statuses. Patients can view statements and pay balances online through their portal for added convenience. Invoices can be automatically sent and paid on scheduled due dates. Detailed reports help clinicians manage revenues.

Provides e-prescribing capabilities including controlled substances, formulary checks, prescription refills and cancellations directly within the EMR for efficiency and accuracy. Prescriptions can be added to notes in one click. Integrated medication references assist with treatment decisions. A multi-step verification process ensures regulatory compliance.

Pros and Cons of Luminello

Pros

  • Provides efficient credit card payments
  • E-prescribing helps reduce errors in manual prescriptions
  • Offers core EMR/EHR features to enhance workflows
  • Enhanced documentation with flexible charting
  • Offers revenue cycle management, and treatment plans that increase productivity through popular comparisons

Cons

  • The user interface seems outdated and requires some fixes, according to a Luminello EHR review
  • Luminello does not currently have a native mobile app

Luminello Pricing

Therapist Lite

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What's Included

  • Note templates

  • Text shortcuts/snippets

  • Yellow-sticky reminders

  • E-prescribe with EPCS

  • Clinicians

  • Locations/branches

  • Group calendar

  • Note sharing

  • Mix and match plan types

Therapist Unlimited

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What's Included

  • Monitor clinician & practice quality indicators

  • Fine-tooth role permissioning

  • Account Manager for groups of 10 or more

  • 3rd party MU/MIPS partner access

  • Onboarding: custom data importing

  • Onboarding: custom workflow mapping*

Prescriber Lite

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What's Included

  • E-prescribe with EPCS

  • E-prescribe prior authorization

  • E-verify state rx monitoring program

  • E-labs

  • Fine-tooth role permissioning

  • Account Manager for groups of 10 or more

  • 3rd party MU/MIPS partner access

  • Onboarding: custom data importing

  • Onboarding: custom workflow mapping*

Prescriber Unlimited

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What's Included

  • All the features in the previous plans, plus:

  • Comprehensive support center

  • Knowledgeable, responsive email support

  • Chat

  • Pre-booked phone/screenshare

  • Onboarding: custom data importing

  • Onboarding: custom workflow mapping

  • Public profile

  • Pre-screen form

Luminello Reviews

Overall Rating

4.1

135 Reviews

Rating Distribution

5

star

65

4

star

35

3

star

25

2

star

3

1

star

7

Jan 01, 2024

solo psychiatrist

Windsong

Medical Practice

Ease of use

5

Value for money

3

Customer Support

6

Functionality

5

Pros

The sole function it served was aiding me in setting up e-prescribing.

Cons

For solo telepsychiatry, Luminello lacks lab integration, and additional billing fees are unreasonably high. Moreover, over 30% of claims submitted through APEX/Luminello are rejected, and there is a lack of support and guidance.

Dec 01, 2023

A cluster from start to finish

Anonymous

Not Specified

Ease of use

6

Value for money

2

Customer Support

3

Functionality

5

Pros

It might suffice for solo providers, but it's dreadful for groups.

Cons

Billing with Luminello is described as chaotic, compounded by poor customer service. The billing process involves two different clearinghouses, leading to confusion and missing ERAs for over 10 weeks. Additionally, billing setup errors were incorrectly attributed to the user despite being caused by Luminello's mismanagement.

Nov 06, 2023

Good EMR

Ozan

Mental Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It's cost-effective, and the prescribing software is also effective.

Cons

Users encountered issues with Luminello generating new windows between patient charts, disrupting workflow.

Nov 03, 2023

customer support cannot be reached

Halloran

Hospital & Health Care

Ease of use

6

Value for money

2

Customer Support

3

Functionality

3

Pros

The support during the purchasing phase is highly responsive, and the pricing is reasonable.

Cons

Direct contact with customer support during business hours is unavailable, leaving users stranded without assistance for patient care.

Sep 05, 2023

Too good to pass up

Dreama

Health, Wellness and Fitness

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I appreciate its plethora of features tailored for mental health providers. The exemplary customer service is a huge plus. The team members I've interacted with were all highly knowledgeable and responsive, promptly addressing most of my queries. Moreover, the presence of instructional videos, how-to guides, and onboarding assistance facilitates navigation through the system. The comprehensive getting started checklist further underscores its depth, prompting me to write this glowing review. I reserve reviews for either exceptionally bad or exceptionally good experiences, and Luminello definitely falls into the latter category.

Cons

The user's experience with Luminello has been positive so far. While they haven't encountered any significant issues yet, they believe that if any arise, the support team will promptly address them. They've had minor issues, such as items not displaying or submitting correctly, but these were resolved once understood. They appreciate the abundance of videos and guides available for assistance, providing confidence in the system's usability.

Sep 04, 2023

Good value and affordable

Sulaimon

Hospital & Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It's both reasonably priced and user-friendly, with shortcuts that streamline item finding.

Cons

Luminello incorporates Dragon software, adding to its features.

May 13, 2023

Luminello Review

Kathleen

Medical Practice

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

Pros

Setting it up felt relatively straightforward, though I'd suggest incorporating more pre-made templates specifically for psychiatry.

Cons

More psychiatry templates are needed, and note template creation should be made easier.

May 08, 2023

Exceptional EHR

Katie

Health, Wellness and Fitness

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The Luminello team has been truly exceptional. They provide personalized attention and support to my private psychiatry practice. The platform itself is intuitive, efficient, and easy to navigate, and the customer service is outstanding. I'm immensely grateful for the opportunity to use this EHR and highly recommend it to anyone seeking a mental health-focused solution.

Cons

Satisfied overall, the user suggests integrating a feature for Spravato REMS compliance and specific templates for Spravato and Ketamine Therapy.

Apr 15, 2023

Best EMR I have ever used

Kristen

Mental Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The customer service has been outstanding, especially when compared to my previous EMR. The availability during weekends, swift responses via email or chat, and the option for a 10-minute Zoom call for assistance are remarkable. Furthermore, the program itself is simple, user-friendly, and beneficial for both staff and patients, all at a significantly lower price compared to my previous service.

Cons

The user hasn't encountered any disappointments with Luminello yet.

Feb 16, 2023

Would not recommend Luminello

sean

Health, Wellness and Fitness

Ease of use

3

Value for money

5

Customer Support

6

Functionality

4

Pros

The valuable insights shared in Luminello's podcast influenced my decision to choose it as my EHR when starting my own practice.

Cons

Luminello lacks automation capabilities, suffers from poor customer service, unintuitive user interface, and cumbersome navigation, leading the user to prefer other EHR solutions.

Frequently Asked Questions

Luminello pricing has been categorized into three options: therapists, prescribers and groups. You can contact us for more information.

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