Luminello: Pricing, Free Demo & Features

Name: Luminello
Rating: 4.1 (134 reviews)

Last Updated Jun 4, 2026

Key Takeaways

Generated from the text of customer reviews

Luminello is a cloud-based EHR and practice management tool used by psychiatrists, wellness clinicians, and administrative teams in behavioral health settings. The platform is most beneficial for mental health clinics and solo practices as it is praised for its ease of use and intuitive design. However, users have reported that support response times can be slow. Recently, Luminello was acquired by SimplePractice, expanding its pricing and feature options.

Our Verdict

Luminello is a dependable option for solo clinicians and small behavioral health practices that prioritize ease of use and simplified workflows. The pricing structure aligns well with modest patient volumes, offering reasonable long-term value for smaller teams. We recommend it for practitioners seeking a practical, affordable EHR without enterprise complexity.

Overall Rating

Based on 134 users reviews

4.1

All Reviews

Rating Distribution

Positive

74%

Neutral

21%

Negative

Starting Price

Starting at $49

per month with 30-day free trial

Product Snapshot

Luminello Specifications

Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
Mobile App
Telemedicine
Billing and Invoicing
Claims Management
Customizable Forms
Patient Demographics

View All Specifications

What Is Luminello?

Luminello, now acquired by SimplePractice, is a cloud-based EHR and practice management software that caters to the needs of psychiatry clinics and behavioral healthcare organizations. It allows clinicians to automate their workflows and manage patient medical records. It provides a comprehensive suite of tools for managing patient information, scheduling appointments, billing and invoicing, and secure messaging between providers and patients.

The platform is equipped with features such as a patient portal, customizable forms and templates for assessments, treatment plans, and progress notes. The solution also has the ability to securely store and share documents and files with patients.

What Is Luminello Best For?

Luminello EMR offers a pre-screening feature that allows users to create custom forms, notes, and questionnaires, enabling providers to collect detailed information efficiently. This saves time for patients as they can fill out forms digitally before visiting, and it can be synced to their charts. It helps reduce manual entry, minimize waiting room paperwork, and helps physicians focus on delivering care and managing workflows.

How Much Does Luminello Cost?

The software offers flexible pricing plans tailored to the size and needs of healthcare organizations. All pricing modules offer varying lists of features and come with 30-day free trial. The following subscription models are available:

Starter – Starts at $49/month
Essential – Starts at $79/month
Plus – Starts at $99/month

Disclaimer: The pricing is subject to change.

Luminello Integrations

The software has not provided any information regarding its third-party integrations.

How Does Luminello Work?

Here’s how to get started with the software after its successful installation:

Log in using your credentials
Luminello will verify your license and sign a BAA (Business Associate Agreement)
Choose a subscription plan that meets your needs and budget
Customize your EHR settings and preferences to match your practice's needs
Begin entering patient data into the EHR system and provide training to your team
Schedule your appointments, billing, and other practice management tasks
Use Luminello's telepsychiatry platform to conduct secure video sessions with patients remotely

If you need more information, schedule a free Luminello demo today and get a teaser of the software's capabilities along with Luminello reviews.

Who Is Luminello Software For?

Luminello software best suits mental health and behavioral health providers, allowing them to focus on providing high-quality patient care.

It is specifically designed for the following:

Wellness clinicians
Psychiatrists
Large Hospitals
Small mental health clinics

Luminello Use Cases

Based on our analysis of user reviews and Luminello’s current capabilities, we have identified several scenarios where this software is a strong fit for mental and behavioral health practices:

New Practices Looking For A Quick Setup

Luminello offers cloud-based deployment alongside an intuitive interface that makes it a practical option for newly established psychiatry or behavioral health practices. The onboarding process is relatively straightforward, which does not require the practitioners to have any technical expertise. Users often highlight the platform’s ease of setup and cloud-based infrastructure that allows new practices to start managing their patients with flexibility and without any extensive timelines.

Solo And Small Practices Seeking Cost-Effective EHR

The solution is well-suited for solo practitioners and small mental health clinics that require an easy-to-manage system. Smaller organizations usually have limited administrative staff and budgets, so having clinical documentation, scheduling, and billing functions consolidated in one system helps manage patient care and practice operations efficiently.

Clinics Prioritizing Secure Client Communication

For behavioral health professionals who rely on ongoing client communication, Luminello’s secure messaging and portal features support consistent, HIPAA-compliant communication. These tools make it easy for clinicians to share documents, manage patient inquiries, and follow up on treatment plans within one secure environment.

Practices Managing Remote Or Hybrid Care Models

Luminello’s telehealth capabilities and cloud accessibility make it suitable for clinics adopting remote or hybrid care models. Providers can access patient records securely from different locations, conduct video sessions, and coordinate administrative tasks online. This flexibility supports practices expanding their geographic reach without compromising patient care quality.

Luminello User Sentiments

Most Positive Sentiments	Least Positive Sentiments
Ease of Use And Intuitive Design	Navigation Difficulty
55% were Positive 10% were Negative 35% were Neutral/Mixed Many users praise how straightforward scheduling, templates, and note-writing feels with Luminello, especially compared to more complex systems. A user said: “I think Luminello is user-friendly. It is one of the easiest EMR's I've learned.”	20% were Positive 75% were Negative 5% were Neutral/Mixed Several users mention difficulty locating certain records or documents, especially when managing large volumes of data. A user said: “It can be a little difficult to find documents (such as ROI’s), so I think a search feature would greatly improve the EMR.”
Value for Small Practices	Customer Support Responsiveness
70% were Positive 20% were Negative 10% were Neutral/Mixed Reviewers often point out that Luminello offers a solid feature set for behavioral health practices without the high cost of enterprise systems. One of the users pointed out that “Luminello is budget-friendly and user-friendly, with convenient shortcuts that simplify item retrieval.”	30% were Positive 60% were Negative 10% were Neutral/Mixed Some users expressed their frustration with slow support or lack of timely responses to issues. A few others noted that limited support hours and delayed resolutions can disrupt urgent hiring processes.
All Encompassing Behavioral Health EHR	Limited Automation Capability
65% were Positive 5% were Negative 30% were Neutral/Mixed Users frequently appreciate that Luminello bundles scheduling, billing, clinical templates, and messaging in one platform: a user said “Luminello is a comprehensive EHR solution for behavioral health practices.”	15% were Positive 70% were Negative 15% were Neutral/Mixed A few reviewers say that for practices needing deeper automation (such as advanced workflows, bulk operations), Luminello falls short compared to larger systems.

Is Luminello Right For You?

Are you considering switching to an online-based practice or integrating telehealth services? Luminello could be the right fit for you. With its industry-leading scheduling, notes, billing, and telehealth tools, this innovative EMR system makes seamless virtual care delivery simple.

All Luminello's systems are secure and compliant with HIPAA regulations. Robust permission controls allow access only to authorized users. The platform is trusted by 225,000 practitioners and is highly scalable, adapting as your practice grows. Its flexibility makes it a great fit for solo practitioners as well as large enterprises.

Still not sure if it's the right choice for you? Start your free trial or contact us at (661) 384-7070 and let our experienced team assist you in making an informed decision.

Luminello Features

E-Labs

The E-labs feature by Luminello allows mental health providers to order lab tests directly from the platform and receive the results electronically. The component is integrated with several major lab companies, allowing providers to choose the lab that best suits their needs. The results of the lab tests are automatically added to the patient's chart within Luminello, making it easy for providers to review and analyze the data.

See How It Works

Reporting And Analytics

It allows providers to access the client portal website and generate reports, including progress notes, treatment plans, and billing reports. Clinicians can customize the reports to suit their needs and export the data in various formats, including PDF, CSV, and Excel. This feature allows practitioners to track their progress over time and to identify areas where they may need to improve their practice.

See How It Works

Secure Messaging

Luminello's secure messaging feature allows providers to communicate with patients securely and efficiently. Providers can send and receive messages, which is encrypted to protect patient privacy. This feature allows providers to answer patient questions and provide feedback quickly without needing a phone call or an in-person appointment.

See How It Works

Telehealth Capabilities

The platform enables providers to conduct virtual appointments with patients using the platform. Healthcare specialists can schedule telehealth appointments through the Luminello calendar and conduct the appointment through a secure video conference interface. This feature is handy for care providers who work with patients with mobility or transportation issues or those who live in remote areas and may have difficulty accessing in-person care.

See How It Works

Scheduling Tools

With Luminello software, scheduling becomes relatively easy. Patients can easily book appointments with the help of the calendar scheduler. You can also send automated reminders and view payment information as scheduled.

See How It Works

Billing Module

Healthcare practitioners can effortlessly manage insurance billing claims, ensuring quick reimbursement without the hassle of paperwork. The system automates invoice generation and claim submission, while patients can create their own superbills. Additionally, the software seamlessly handles credit card transactions, making it convenient for patients to settle their bills securely.

See How It Works

Pros And Cons of Luminello

A quick look at Luminello's strengths and weaknesses to
help you decide if it's the right fit

Pros

Provides efficient credit card payments
E-prescribing helps reduce errors in manual prescriptions
Offers core EMR/EHR features to enhance workflows
Enhanced documentation with flexible charting
Offers revenue cycle management, and treatment plans that increase efficiency

Cons

Telehealth may glitch at times
Training videos can be more expansive

Luminello Pricing

An overview of Luminello pricing plans to help you
choose the best option for your team and budget.

Starter	Essential	Plus

Basic diagnostic and treatment plans Integrated measurement-based care Online appointment requests Electronic claim filing	Includes everything in Starter, plus: Appointment reminders Calendar sync Customizable treatment plans Wiley Treatment Planners 10 free insurance claims per month	Includes everything in Essential, plus: Group appointments Group telehealth Premium support phone line Automatic insurance status checks 35 free insurance claims per month

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Luminello Reviews

Insights from real users on Luminello’s features,
performance, and overall experience.

Total 134 reviews

4.1

All reviews are from verified customers

Rating Distribution

Stars

48%

Stars

26%

Stars

19%

Stars

Share your experience

Windsong

Psychiatry, Behavioral Health, Speech Therapy, Billing, Telemedicine, Medicine, 1-10 employees

More than a year

2.0

January 2024

“too expensive for solo practitioners”

Pros

The only thing I like about this software is the fact that it helped me setting e-prescription.

Cons

For solo telepsychiatry, Luminello lacks lab integration, and additional billing fees are unreasonably high. Moreover, over 30% of claims submitted through APEX/Luminello are rejected, and there is a lack of support and guidance.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Psychiatry, Behavioral Health, Speech Therapy, Billing, Telemedicine, Medicine, 1-10 employees

More than a year

2.0

December 2023

“Too complicated”

Pros

I don't recommend it for groups, it might be better for solo practitioners.

Cons

I can describe billing with Luminello as chaotic, compounded by poor customer service. The billing process involves two different clearinghouses, leading to confusion and missing ERAs for over 10 weeks. Also some billing setup errors were incorrectly attributed to the user despite being caused by Luminello's mismanagement.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Ozan

Psychiatry, Behavioral Health, Speech Therapy, Billing, Telemedicine, Medicine, 1-10 employees

More than a year

4.0

November 2023

“A really helpful EMR”

Pros

I like the fact that it is affordable and also that the prescribing software is also very helpful.

Cons

I had some issues with Luminello while generating new windows between patient charts, disrupting workflow.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 134 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

How much does Luminello cost?

Luminello offers three pricing plans—Starter at $49/month, Essential at $79/month, and Plus at $99/month, each with a 30-day free trial. Get a personalized Luminello cost quote.

Who are the typical users of Luminello?

Typical users include psychiatrists, wellness clinicians, small mental health clinics, speech language pathologists, and large hospitals.

Does Luminello support mobile devices?

Yes, Luminello has a responsive web design that adapts to phone and tablet screens for access on the go.

What level of support does Luminello offer?

Luminello offers support through FAQs and help center

What languages does Luminello support?

The software primarily supports English.

Does Luminello have a mobile app?

Yes, Luminello is accessible via mobile app for both iOS and Android.

Is Luminello free?

No, but it offers a 30-day free trial on all plans.

Does Luminello offer an API?

No public information is provided about an API.

What other apps does Luminello integrate with?

Luminello integrates with third-party applications including Doxy.me.

Key Takeaways

Our Verdict

Overall Rating

Rating Distribution

Starting Price

Starting at $49

Product Snapshot

Luminello Specifications