Total 134 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

48%

4

Stars

26%

3

Stars

19%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

H

Heidi

Medical Practice, 11-50 employees

Less than 6 months

5.0
February 2017

Best software i have ever used

Pros

It's incredibly user-friendly accessible from anywhere even on a smartphone. Moreover you can tailor it to suit your specific needs.

Cons

Complete satisfaction loving every aspect of this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Malik

Medical Practice, 51-100 employees

Less than 6 months

4.0
January 2017

Definitely recommend

Pros

UI is straightforward.

Cons

Desires a more advanced dashboard for executing deeper actions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

10

S

STACY

Medical Practice, 1-10 employees

Less than 6 months

4.0
January 2017

GREAT Customer Service

Pros

Outstanding customer service!

Cons

Absence of "onsite" training.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

8

A

angie

Medical Practice, 11-50 employees

Less than 6 months

5.0
January 2017

MediTouch EHR Software

Pros

This product is user-friendly particularly for those less experienced with online systems.

Cons

No cons

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Shirley

Financial Services, 11-50 employees

Less than 6 months

3.0
January 2017

Not what we were hoping for

Pros

Autoposting is exceptional. It accurately autoposts close to 100% of the time. When it can't it "flags" the RA for individual attention. During our initial conversion importing patient demographics was refreshingly simple something we could handle independently without extra costs. Entering and maintaining patient demographics is straightforward.

Cons

Reporting proves highly ineffective. Canned reports lack balance and quantifying values is challenging. Customer Service offers limited assistance particularly in addressing enrollment and claims submission issues. Difficulty persists even months later impacting productivity and resulting in numerous phone calls.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

4

R

ROSEMARY

Medical Practice, 500+ employees

Less than 6 months

3.0
January 2017

MEDICAL RECEPTIONIST

Pros

Easy to learn the system.

Cons

Too many steps involved in performing a single task.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

4

B

Brittney

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
January 2017

Great! We love it!

Pros

User-friendly.

Cons

Some personalization options are unavailable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Stephaine

Medical Practice, 1-10 employees

Less than 6 months

5.0
January 2017

Meditouch / Healthfusion

Pros

Very intuitive and navigable. Allows the creation of personalized templates for Superbills etc.

Cons

Wishes for a more user-friendly billing system particularly regarding resubmitting bills.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B

Bobbie

Medical Practice, 1-10 employees

Less than 6 months

3.0
January 2017

Medical Office Software Review: Pediatrics

Pros

The system seems outdated. Smoother transitions between screens are needed.

Cons

I have nothing to mention here

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

9

Functionality

6

N

Nadezhda

Not Specified, N/A employees

Free Trial

4.0
January 2017

Good software

Pros

Simple to use. Generally positive experience though tech support can be a bit slow. Overall not bad.

Cons

No complaints

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

7

Functionality

6

U

UJJWAL

Medical Practice, 1-10 employees

Less than 6 months

5.0
January 2017

MediTouch

Pros

Easy to use helpful MU check.

Cons

Suggests additional podiatry-specific templates for improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

T

Tameka

Medical Practice, 1-10 employees

Less than 6 months

5.0
January 2017

Medical Billing

Pros

MediTouch is user-friendly. The ability to enter a patient's ID number and receive a real-time eligibility report is appreciated.

Cons

Encounters issues in creating charts for additional family members covered by the same policy.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jaymee

Hospital & Health Care, 11-50 employees

Less than 6 months

5.0
January 2017

Great software for a great price

Pros

The touchscreen and easy access are notable.

Cons

None

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

N

Nadya

Mental Health Care, 500+ employees

More than a year

4.0
January 2017

Easy to use in a Medicinal Setting

Pros

Easy to use.

Cons

Redundancy in typing information in multiple sections.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

CH

Cheuk Ho

Hospital & Health Care, 11-50 employees

Less than 6 months

3.0
December 2016

user unfriendly

Pros

The layout is clear.

Cons

Some guidance questions offer many choices and the pain scale on each body part varies. Hopes for a universal pain rating scale.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

6

Functionality

4

K

Kaitlynn

Not Specified, N/A employees

Free Trial

4.0
December 2016

First EMR Software

Pros

Converting to electronic medical records is a lengthy process. NextGen isn't a bad starting point but needs improvement for efficiency especially during patient check-ins. There are multiple ways to perform tasks and only some work correctly. For example when adding medications a button is labeled "add medication" but clicking it warns it won't alert you to allergic reactions rx interactions etc. Instead you must click another link to view the medication list and then add it.

Cons

no cons

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

3

Functionality

3

S

Steven

Not Specified, N/A employees

Free Trial

3.0
December 2016

Poorly designed

Pros

Requires a lot of study to use. Very challenging to navigate with numerous clicks to access desired info and document medical records.

Cons

N/A

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

6

Functionality

6

S

Sarah

Medical Practice, 11-50 employees

Less than 6 months

3.0
December 2016

Building templates is dreadful. I wish it was more user friendly in that aspect.

Pros

Practice management.

Cons

Lacks patient retention tools as per current knowledge.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

6

S

shawn

Health, Wellness and Fitness, 51-100 employees

More than a year

3.0
December 2016

PM-NextGen review - ease of use.

Pros

User-friendly and effective reporting.

Cons

Acknowledges overwhelming capabilities of the software highlighting the difficulty in training Superusers.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

T

Tosha

Medical Practice, 11-50 employees

Less than 6 months

4.0
December 2016

Software Advice

Pros

I appreciate the ease of entering information into the program and having the clearinghouse all in one place is a positive aspect.

Cons

Displeasure with the software's primary compatibility with Apple over Android causing issues for doctors unfamiliar with Apple products.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

7

Functionality

8