Luminello Reviews

“We are just starting with the software

Pros

MediTouch proves very user-friendly so far and the GoToMeeting training is satisfactory. The availability of numerous templates is a positive aspect.

Cons

Data migration issues persist with the added challenge of fast-paced training sessions. The rapid pace and limited sessions leave some users reliant on help screens contributing to a less-than-optimal learning experience.

“We use Meditouch for Practice Management only.

Pros

The appointment section is easy to navigate and fairly user-friendly. The quick overview upon signing into the system is appreciated.

Cons

Initial issues with timely report generation have shown signs of improvement over time.

“No decent training also for 4 - 5 years never knew we even had a representative.

Pros

The standout positive is the excellent customer support which often resolves issues effectively.

Cons

Excessive mouse-clicking in both EHR and Practice Mgmt sides hampers efficiency. Lack of keyboard-centric functionality during accounting tasks proves frustrating. Ticket resolutions take too long leading to forgotten requests and unreturned calls.

“MEditouch

Pros

It is easy to use customizable supports large print touch screen capability and offers e-script availability particularly beneficial for small practices.

Cons

A cumbersome process requiring too many steps to reach desired outcomes. Direct encrypted email to patients is a missing feature.

“MediTouch is great

Pros

It is very sufficient and user-friendly one of the best programs used appreciated for its ease of use.

Cons

While the program runs generally well occasional sluggish performance is noted.

“Have nothing positive to say

Pros

No positives mentioned and the review criticizes NextGen as an incompetent EHR program for physicians highlighting issues with clicking and scrolling.

Cons

Inefficiency and lack of transparency in obtaining information contribute to dissatisfaction. Service representatives are unresponsive with delayed responses and reluctance to provide comprehensive information. The software investment is perceived as a significant waste.

“Customer Support Needs Improvement

Pros

The system is easily learned and being cloud-based adds convenience resulting in overall satisfaction.

Cons

Customer service deficiencies hinder effective support and timely responses impacting the overall experience.

“Perfect for our multi-specialty practice!

Pros

Great customer support a helpful Client Care rep finding solutions good value for money and Revenue Cycle Management aids in revenue management.

Cons

Account manager turnover in recent months has created difficulties in some aspects of usage.

“Office Manager

Pros

Smooth transition between screens is facilitated.

Cons

The cost is a concern for users.

“Okay

Pros

It contains all patient records operates swiftly has easy navigation and displays half of the information at a glance.

Cons

The toggle feature proves challenging requiring the opening of multiple windows simultaneously impacting user-friendliness.

“No good

Pros

Billing and childhood vaccines are acknowledged as well-designed aspects of the EMR.

Cons

Poor design excessive clicks limited report functionality searching difficulties glitchy lab interface and a lack of support for chronic care management are significant drawbacks. The software appears tailored for billing rather than comprehensive charting.

“No customer support

Pros

No drawbacks identified.

Cons

Overall dissatisfaction is expressed with every aspect of the software.

“Disappointed

Pros

It is competitively priced and cloud-based.

Cons

Training and support quality are subpar navigation is challenging and repetitive and certain features fail to meet promises contributing to excessive clicks.

“NextGen helps us comply

Pros

Good customization a fairly good workflow with ongoing improvements.

Cons

Despite improvements some operations still require additional clicks for completion.

“Software Change

Pros

Customer support is easily accessible without the need for creating tickets and vendors integrate multiple functions streamlining tasks. Billing features including denial defender receive positive mentions for clean claims submission.

Cons

Payment posting is not user-friendly necessitating "voiding" payments rather than correction. ERA misses payments requiring manual posting and the auto-post feature is not conducive for lab billing.

“Happy users

Pros

It is easy to use.

Cons

Customer service especially in promptly resolving issues requires improvement. Prolonged waiting times and entry-level staff answering calls contribute to suboptimal service.

“Meditouch

Pros

Comprehensive yet easy the dashboard provides a clear view of tasks for each patient record and visit offering real-time checklists and suggestions.

Cons

Some fields or steps are deemed unnecessary demanding process assessment to determine elimination.

“NextGen Review

Pros

It is easy to use.

Cons

No specific issues or concerns are highlighted.

“Meditouch EHR in a Interventional Pain Clinic

Pros

Customization clarity in completed notes no confusion on problem and medication lists etc. No overwhelming lists making it easy to find essential information in the note.

Cons

The page contains an abundance of data making it occasionally challenging to read everything on a standard iPad. Considering my age opting for a "Pro" sized iPad might be more suitable. Besides that not many issues.

“Dr.Z loves MediTouch

Pros

Numerous to list.

Cons

No discoveries of drawbacks so far.