Mangomint Reviews

“Easy booking system”

Pros

Clients can book their appointments without any hassle and both the client-facing side and the admin dashboard feel simple and user-friendly. The platform keeps getting updated and improved which I really appreciate. I previously used Square and Acuity and this works much better for my spa setup.

Cons

Creating a class involves quite a few steps. They do seem logical though so I'm not sure there's a better way to handle it without losing some of the software's flexibility.

“All-in-one platform”

Pros

This software has been amazing to use. It covers everything in one place, gets regular updates and the support team is outstanding. It's a really strong value for the price, simple to navigate and very user-friendly on the client side as well.

Cons

Honestly, nothing major comes to mind. There have only been a few minor things I'd like to see adjusted and the support team has been excellent about taking feedback seriously and putting those improvements into place.

“Feature-rich system capabilities”

Pros

System is very user friendly which we really appreciate. It also comes with a lot of useful features and the ongoing upgrades make it even better over time.

Cons

One thing I'd change is the form process. Once a form has been submitted, there's no way to go back and edit it so the only option is to delete it and submit it again.

“Customizable tool”

Pros

Right out of the box, it came with everything we needed to run the salon and it can be fully customized to fit any specific needs that come up.

Cons

I haven't come across anything to dislike about the software. Even the few challenges we had were resolved quickly.

“Reliable platform performance”

Pros

After trying Booker, Vagaro, StyleSeat, Acuity, Phorest, Zenoti, Meevo 2, Wellness Living and Aura Salon, this is still the one I absolutely LOVE. It really comes with all the bells and whistles and it has never crashed on me. The interface feels polished, glitch-free and it isn't hard to learn. The biggest standout is the customer support. They reply the same day and genuinely follow up on any questions or concerns instead of leaving you hanging. Another huge plus is that they truly pay attention to beauty professionals and actually put feature requests into action. Over the years, I've felt genuinely appreciated as a subscriber. I even left for Booker at one point and ended up coming right back a year later because I can't deal with software that makes running a business harder. I'd rather work smarter, not harder. They've even sent a rep to my salon, brought us merch and mailed us cookies. That kind of personal touch shows they really value the beauty professionals who use their platform.

Cons

Honestly, I'm happy with every feature it currently offers. The only things I'm still waiting on are a much-needed option to automatically charge no-shows and the ability to add product variants.

“detailed reporting analytics”

Pros

From both the client side and the business side, the platform feels very user friendly. I also really appreciate how quickly customer service responds whenever we have questions or need help. It does cost a bit more than our previous booking system but I honestly believe it's absolutely worth it. The reporting is another big plus, our last booking service made that a constant struggle because nothing was clear but with this one I can break everything down in full detail.

Cons

I really can't complain. It feels like they're constantly adding new features at no extra cost, listening to feedback and improving the systems that are already in place.

“good appointment management tool”

Pros

Using this EMR software has been really easy and the functionality covers what I need well. On top of that, the team is consistently helpful and quick to respond with answers or solutions whenever something comes up. The online booking and appointment management tools are also very simple to use which has made scheduling much more convenient.

Cons

The biggest issue we ran into was with Stripe as the payment processor. During that time, communication felt very limited from both Stripe and the software team. Even after following up with both sides, the account stayed pending and there was very little explanation about why it was delayed or what additional information they needed.

“Positive sales experience feedback”

Pros

Working with the sales rep team was a really positive experience. I already felt comfortable using my POS and booking platform and after seeing so many businesses move over to Mango, I decided to reach out. The rep I spoke with did a really good job explaining everything and convinced me to make the switch.

Cons

Transfer process was the part I liked least. Most of it was handled through text which caused delays and made things feel slower than they should have. Once I finally got someone on the phone, the process moved much faster but actually getting that call and reaching someone for help was difficult.

“Clean interface design”

Pros

Right away, the clean interface stood out to us. Scheduling and appointment management have been really effective and we especially appreciate the add-ons together with the membership programs. Customer support has been fantastic as well, they respond quickly and have been incredibly helpful.

Cons

One area that feels a little limited is the email marketing design tools. We'd like more creative flexibility and the current tools can be a bit confusing to work with.

“Accessible support channels”

Pros

Having customer support just a chat away is a big plus. The platform is very simple to use and navigate and they're always rolling out new features and improvements that make it even better.

Cons

At times, the time suggestions aren't quite accurate. I also wish rescheduling could be handled in one step by letting you click to reschedule and choose new dates within the same feature.

“Customization options available”

Pros

Throughout the process, the capabilities and support have been excellent. I'm really happy with the level of customization and the overall quality of the experience.

Cons

I do wish the add-ons were included in the base price since most software platforms include forms by default. I'd also update the calendar interface with a better design.

“great support guidance”

Pros

Getting my business launched felt much more manageable because of the support I received from the team. She guided me through workflow setup, lead capture and referral management and stayed incredibly supportive even when my launch got delayed.

Cons

Don't have any complaints. The team has been extremely helpful both with getting my business up and running and with setting up payroll.

“Easy setup process”

Pros

This software is pretty easy to use and even when you're only using the basic features, it never feels too complicated. The inventory tracking has been especially useful now that my business is moving in a different direction and the automatic notifications going out when they're supposed to has been a big help.

Cons

Feature I don't love is having to purchase credits for text messaging and certain other features instead of paying one flat monthly fee. That setup feels like it could easily lead to unexpected overage charges if I'm not watching it closely.

“Business management solution”

Pros

From an owner's perspective, this has been a really valuable tool for the business. The interface feels user-friendly and it lets me handle multiple tasks without hassle which keeps the shop running better and makes the workflow more efficient for everyone involved.

Cons

I really wish it supported access to my Stripe Capital funds tied to the transactions I process. That would make a huge difference in helping me grow into more locations and generate more revenue with Mango but unfortunately Mango isn't part of that program.

“Smooth migration process”

Pros

Switching over has been a big improvement for our clients compared with Vagaro. I used to hear constant complaints about people having to create an account with a third party just to book an appointment and that issue is finally gone. The onboarding process was fantastic, the support team has been outstanding and the data migration from Vagaro was handled extremely well. Vagaro had far too much downtime especially during busy holiday periods when gift card sales were important and even after giving feedback for a year and warning them I might leave, nothing ever improved. I run a smaller spa but after adding up all the costs, this platform really is not much more expensive than Vagaro. With the level of service and how much simpler it is for clients to use, it has been an amazing change.

Cons

Biggest downside for us has been the lack of bundling which I think is a real issue for a lot of spas and salons. There are workarounds and I've been told they're developing that feature so I'm hoping it gets added soon. The HSA setup has also been incredibly frustrating. On top of that, the credit card processor they selected could become a serious problem. If we don't get approved, that would be a major issue and I may have to rethink staying with the platform.

“multi-location management tools”

Pros

Running a spa with more than one location is much more manageable with this system. It works really well, the staff picked it up without much trouble and clients seem to enjoy using it too. Rebooking appointments is very convenient, payroll works wonderfully and the customer support has been fantastic. I'm really glad we have it for our spa and I appreciate that the updates keep making the platform better.

Cons

One part that still feels confusing is the service customization and add-ons setup and I wish that area were more user-friendly. We've had to redo it several times. I'm also not a fan of having credits tied to things like emails.

“fast support response”

Pros

Whenever questions come up, the customer support team responds incredibly fast and it's refreshing to be connected with a real person instead of a bot. The interface is well designed, simple to navigate and it offers plenty of ways to customize appointments for clients.

Cons

Pricing is definitely on the higher side compared with other booking software options especially when it comes to credit card processing. A few features can also feel a bit confusing when you're first trying to learn them.

“Easy transition experience”

Pros

Switching over from our previous software was incredibly easy because the interface is so simple that all of our service providers picked it up quickly. With the old system, people were still getting confused even near the very end of us using it. Here, I explained the booking process one time and never had to revisit it. Customer support has honestly been one of my favorite parts. I usually get a reply within 10 minutes, whether it's a question or an issue and that kind of responsiveness makes a huge difference because it feels like concerns are actually being heard. Security was another big concern from our bookkeeper especially around keeping cards on file and not having staff handle them directly. The self-checkout feature solved that nicely since we never need to see the card and it's also more convenient for clients. Managing staff is simple too, whether that means onboarding, offboarding, updating prices, adding services or adjusting vacation hours. Those used to be some of the biggest hassles with our old software. On top of that, the value for money is excellent and it was an easy sell to our accountant because you really get a lot for the cost.

Cons

One thing I'd still like to see improved is a faster, more condensed way to view patient or client information. Clients also seem to have trouble seeing all of their appointments or getting into their portal. It might work better if portal access were included in the booking text message or if there were another simple option, like entering a phone number to access it.

“Appointment scheduling system is good”

Pros

Managing appointments and schedules has been a pleasure with this system. I can set up appointments quickly and I especially like the tipping feature which adds extra convenience.

Cons

I haven't run into any issues so far.

“perfect scheduling tool”

Pros

Handling online bookings has become much easier since I started using this platform. It includes a wide range of useful tools for scheduling, inventory management and other business needs. I also appreciate how responsive the customer service team is and how frequently the platform receives updates and improvements.

Cons

I'd like to havebetter client card functionality, like a dedicated folder or tab for color cards and the products used in each client profile. Right now, the notes section alone doesn't feel organized enough for that.