Overall Rating

4.5

15 Review(s)

Rating Distribution

5

star

(9)

4

star

(4)

3

star

(2)

2

star

1

star

Satisfaction Score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

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Loving it so far!
Pros

We can create medical reports with ease. The scheduling module is a life-saver and everything just falls into place. Insurance claim management is especially useful.

Cons

It is a bit tricky to look up information and find exactly what you need to know.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

Maureen

Granite Slate Orthotics, 2-9 employees

May 2022

We use it for billing
Pros

I like how simple it is to navigate. Anyone can pick it up immediately. They answered all my questions and quelled my concerns immediately.

Cons

I have not had any complaints about the software.

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

Bruce

Bruce J Banks, 10-49 employees

April 2022

Great software for practice management
Pros

It is easier compared to the other software I have used in the past. The ladies we have in our office are happy now they dont have to make calls. Customer service is always courteous and treats each complaint with importance and respect.

Cons

We have no issues with the software at the moment.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Robert

Sonoma Skin Works, 10-49 employees

March 2022

My personal favourite
Pros

After the installation of this software, I dont have to spend hours training them. Super user-friendly.

Cons

Not many negative things to say. MDConnection EHR software had a feature that I loved using but it doesnt have it anymore.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

Deanna

NEUROSENSORY CENTER OF AUSTIN , 2-10 employees

September 2020

MDConnection Review
Pros

It generally works without interruption and easy to use.

Cons

Several functions do not work when I try to use them, and even though I involve customer support, they have never resolved the issues. They generally comment that it works correctly on their end, which doesn't help me at all. I have given up, and as a result, I spend a lot of time and effort manually doing things that the software should do.

Ease of use

10

Value for money

4

Customer Support

7

Functionality

2

Jamie

Medical Practice, 11-50 employees

More than a year

May 2019

Best Service for the money
Pros

The software is easy to understand and use. The customer support was wonderful, providing me with a hands-on test drive of the software to ensure it was right for me. The software worked well with cleaning house, medical professionals, and insurance companies. Any "bugs" were taken care of quickly.

Cons

The monthly fees for the software are higher than others, and while I feel the service is worth it, it can be cost-prohibitive for a small practice. The functionality of the software is great, though.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

Not Specified, 1-10 employees

More than a year

May 2019

Great place to start
Pros

The reports are good. I find it easy to use, though it takes some work up front.

Cons

It takes time to get it set up, and I needed support help.

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

Trevor

Medical Practice, 1-10 employees

Less than a year

May 2019

Quality of MD Connections
Pros

I find it to be a very efficient program that is very user-friendly. I can easily navigate from one screen to another.

Cons

The only issue I have is that I have to enter payments separately when posting them.

Ease of use

10

Value for money

6

Customer Support

10

Functionality

8

Susan

Medical Practice, 1-10 employees

More than a year

May 2019

Easiest Billing System!!
Pros

MDConnection is user-friendly, easy to access no matter where I am, and easy to follow!

Cons

I see features on my portal that I don't use.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kari

Hospital & Health Care, 11-50 employees

More than a year

May 2019

UP TO PAR PROGRAM
Pros

THIS IS ONE OF THE BEST PROGRAMS I HAVE USED! THE MOST IMPORTANT THING IS THAT THIS PROGRAM HARDLY EVER CRASHED!

Cons

I spend a lot of time and effort manually doing things that the software should do.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Rosemary

Not Specified, 500+ employees

Less than a year

March 2018

Great software!
Pros

I am very new to this software, but so far I find it very user-friendly. The automatic eligibility check makes the office staff very happy and efficient. The automatic posting is also great. The software is easy to use. I interface between EMR- Elationhealth and MDConnection, and both software are excellent.

Cons

I have no complaints with their software and would highly recommend it to anyone looking to improve their practice management software.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RAJ

Medical Practice, 1-10 employees

Less than 6 months

February 2018

Average software
Pros

I appreciate the appointment scheduling, handling of denied claims with the clearing house and MDConnections, and I like the messaging in the system.

Cons

The clearinghouse was not familiar with NYS insurance companies. I find the auto-posting and remittance process to be very confusing.

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

Joy

Medical Practice, 1-10 employees

Less than a year

April 2017

Demetress Crockett's Review
Pros

I admire how user-friendly it is and the support from the Customer Support Staff.

Cons

Ask me in a year because I don't have any complaints. I haven't had an issue.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Demetress

Medical Practice, N/A employees

Less than 6 months

February 2016

User-Friendly Billing Software with Top-Notch Support
Pros

MDConnection is a user-friendly product that offers great support and addresses my concerns or questions the same day, even after hours.

Cons

The system does not yet have real-time insurance verification with their new clearinghouse. From what I hear, they are currently working on it.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Michael

Financial Services, N/A employees

Free Trial

February 2014

I love MDConnection
Pros

This software is easy to learn and maneuver around. It gets the job done, and the customer support is awesome!

Cons

I'm still learning the software, but I have not found anything I don't like yet.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Tiffany

Medical Practice, N/A employees

Free Trial

February 2014