MDsuite Reviews

“Integration Issues with MD Suite

Pros

It has features that fit our practice's needs, but there have been some challenges when trying to integrate it into our practice.

Cons

We were not informed that MD Suite, being a "cloud-based" EHR, is not compatible with Windows 7. Despite not having changed our Windows platform since the installation, MD Suite decided not to provide customer support for Windows 7 users. This lack of support has caused significant issues for us.

“Quick & easy scheduling

Pros

What I liked most about MD Suites was how easy it made scheduling appointments and keeping track of weekly ones. It was really convenient for managing the clinic's scheduling needs.

Cons

However, the primary issue we encountered when using MDSuites was the limitation on the number of individuals who could log in simultaneously. This restriction caused difficulties when multiple staff members needed access to the software at the same time.

“MD Suite performance issues

Pros

One great feature of MD Suite is the LOS calculator, which is really helpful. I also appreciate the ability to create templates for encounters, notes and orders...it makes things a lot easier.

Cons

Unfortunately, our experience with MD Suite has been quite negative. The implementation and post-installation support were terrible, with little accountability from the company. The cloud-based system we utilized was incredibly slow and frequently experienced hangs. Navigating various areas of the chart was challenging, as only one tab could be viewed at a time. Script errors were a common occurrence, and the software would randomly lose or fail to save important portions of the chart. Editing the OB flow sheet required opening a new encounter, limiting efficiency. Completed notes were saved as unalterable PDF files, preventing addendums. The review bin for labs required repetitive refreshing to clear out old results. Support was unhelpful in resolving these issues, and the lack of tablet or phone support added to the frustration. Additionally, the softwares ICD codes did not align with the actual codes in the manuals, leading to potential confusion.

“User-centric software

Pros

MD Suite is easy to use for most office staff with little training. They have helpful videos to guide you, and their support is quick without long wait times. The updates are on time and their help was especially useful when switching from Compumedic to MD Suite.

Cons

There are a few drawbacks I've noticed. Updating the server can be tricky, especially if I have separate transmission and application servers. The need for SQL management can also be a hassle, particularly if the database gets corrupted. Plus, software support can get expensive without a contract and I've found that the interface layout feels like older versions of Windows.

“Unmatched support from MD Suite

Pros

The support we got from MD Suite during a tough time was outstanding. They really went above and beyond to help us with our EHR issues, offering great guidance and assistance.

Cons

However, its important to note that our negative experience was primarily due to our hardware support person and not MD Suite itself. This particular individual caused more difficulties for us rather than the software or the company itself.