MedEZ is an ER software designed primarily for mental health and substance abuse clinics. MedEZ reviews often praise the platform for its ease in submitting insurance claims and its user-friendly interface. However, some users have noted the lack of customizable access controls, particularly the need for more restrictive access to patient records. While the software is well-regarded for its comprehensive features and integration capabilities, certain limitations, such as the need for enhanced security features, have been identified. Overall, MedEZ serves as a reliable tool for healthcare practices seeking efficient management.

MedEZ Reviews
Pros
Seamlessly integrates with apps
Simple customization options
Quick Report Data Retrival
Cons
Features lack automation
Technical support can improve
Takes time to adapt to software
Total 23 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars74%
4
Stars26%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Yusuf
Alliance Wellness Center, 1-10 employees
“Easy and enjoyable experience
Pros
I enjoy MedEZ because of its ease of use. I recommend it to all mental wellness centers and their customer support team will make sure your transition is smooth.
Cons
I haven't found any cons on my end.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Sindy
I.B Medical, 11-50 employees
“Loving the free trial so far
Pros
It's a simple interface that's easy to get the hang of. Also, the dashboard is nice and we can add billing and other functions too.
Cons
There are no cons to talk about here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Stan
Oglethorpe Inc, 11-50 employees
“Best value for the price
Pros
A great team to work with. They know what we want and have customized it according to that. The security is also solid. Impressive, very nice.
Cons
I think they should create a roadmap for employees and users to help manage the software more easily.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Lois
Park Lane Medical Center, 11-50 employees
“Efficient claims management
Pros
All the features are compliant with HIPAA codes. We can sort through electronic records and the templates are specialized to our field as well.
Cons
I have no complaints. The software is amazing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Susan
Lifestyle Counseling, 1-10 employees
“Helpful customer service
Pros
It is easy to get trained on and the staff helps us out no matter what time it is. We can edit the forms and make the templates our own with customization.
Cons
I haven't encountered any cons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Aspire Wellness Center, 11-50 employees
“All-in-one platform
Pros
It is a scheduling, billing, health record management solution that makes processing information so much easier. We are able to conduct video conference calls through it too.
Cons
Some things were beyond customization, which was a bit inconvenient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Joe
Billing Coordinator , 11-50 employees
“Simple & quick to explore
Pros
The program has been a blessing, it made my work a ton less demanding. Everything is exceptionally open and labeled amazingly well. The client benefit individuals at MEDEZ are the leading. I have used this tool with two mental healthcare offices and would suggest it to anybody looking to do mental wellness.
Cons
NO CONS.......
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gensie
Medical Practice, 1-10 employees
“Affordable & efficient tool
Pros
The software is a complete package with all the features. Its quality is incomparable to others. Besides this, it also provides excellent customer service.
Cons
Everyone among us is able to access the information of the patients and it is sometimes awkward when everyone can see the information. I think this should be resolved.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Albert K
Aspire Wellness Center, 11-50 employees
“Worth the price
Pros
For the price, this is a really well-integrated EMR. It offers great functionality and works smoothly, making it a solid choice for what you're paying.
Cons
The treatment plan can't be customized which is a bit frustrating.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Kim Holand
Medical Health Care, 11-50 employees
“Budget-friendly product
Pros
It has an excellent support system. It also contains several excellent features including scheduling and billing which are inexpensive.
Cons
It is not fully customizable. There are some things that cannot be modified.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
HillGenise
Chesapeake Healthcare Center, N/A employees
“MedEZ meets my expectations
Pros
It is really comprehensive..it lets me do everything, from scheduling to managing documents and even billing. And their customer service? Honestly, it's the best I've experienced. I have no doubts about that!
Cons
It would be helpful if there was some way to secure information from certain providers. We are a practice in a small town and hence at times relatives of patients might have access to the information which is not something we want!
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Sandra Johwl
Light of the World Clinic, N/A employees
“Quick and easy solution!
Pros
It is easy to use and the customer support staff is very helpful and they can solve our problem easily and quickly.
Cons
No issues or cons from my side.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Yussuf Hills
Alliance Wellness Center, N/A employees
“Highly Effective
Pros
I highly recommend this program to Mental Health and CD treatment centers. Amanda Brown is a rock star! She's super patient and always answers all our queries efficiently.
Cons
I am satisfied with this tool..so, no cons on my end.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Daniel
Premier Healthcare Services, 500+ employees
“Excellent for patient records
Pros
It was super easy to use & it was able to process the huge amount of patient data and information coming in every day with no problem.
Cons
Our IT department had some HIPAA compliance concerns.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Adill
NRC, 101-500 employees
“Quick to Learn
Pros
MEDEZ was easy for me to learn. The digital charts are always up to date and I can access patient information in real time.
Cons
I think it's great value for the money, but the look and feel of the application could be improved.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Nolia Shela
I.B Medical, 11-50 employees
“Our favorite software!
Pros
I have been using it for years and it takes a short time to learn. It has helpful features and customer service gets us through all the errors.
Cons
I don't have any cons to mention.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Shelaa Joh
Medical Practice, 11-50 employees
“Always the best
Pros
It has so many useful features that help me perform my tasks efficiently.
Cons
It's very easy to use so I don't have any cons to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shellaw adms
I.B Medical Associates, 11-50 employees
“Amazing tool so far
Pros
It is amazing and I have been using the system for a long time. It has many customizable features and we have found it useful for each and every task associated with practice management. There are no cons.
Cons
There are no cons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joh
Catholic Cathities, N/A employees
“The software is very user friendly, easy to navigate
Pros
User friendly software. Ive used this program with two mential health facilities and would recommend it to anyone looking to do mental health billing.
Cons
No con.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Sindy
I . B medical, N/A employees
“Ease to use and customer service is excellent
Pros
Medez has facilitated our practices processes and increased our revenue with its easy-to-use patient management system and its online direct billing to insurance companies.
Cons
None
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8