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Pros

  • Easy SOAP note management

  • The platform is easy to implement

  • Patient portal eases record access

Cons

  • Insurance clearinghouse costs more

  • Excessive clicking in chart notes

  • Lack of billing integration

Total 16 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

31%

4

Stars

44%

3

Stars

13%

2

Stars

6%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MK

Malissa K.

Child & Adolescent Regen Clinic, NJ, 1-10 employees

4.0
February 2023

Helps with my Chiropractic work; solid billing features

Pros

By far the best chiropractic software assistant for work I’ve come across so far; really helps with streamlining every clinical management task. Keep the pricing consistent and I’ll be in it over the long term.

Cons

Please fix the lags - this is a common problem in pretty much every small-clinic chiropractic software (don’t know why!).

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

JHM

Joe H. Manning

The Bone Fix, MA, 1-10 employees

4.0
January 2023

Chiropractice Made Fun

Pros

My Medicfusion plan is nearly perfect. I can rest assured that it’ll take care of all my documentation work and patient scheduling.

Cons

I’ve faced some issues with integrating with other portals lately. Also, the electronic prescription feature needs to be simplified – takes at least a week to learn it well.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

A

Ashley

Medical Practice, 1-10 employees

More than a year

2.0
December 2022

Lacking

Pros

In my experience this product is reasonably priced and straightforward to learn.

Cons

In my experience navigating chart notes involves too much clicking making it feel clunky and not smooth.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

3

Functionality

6

S

Stefan

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
March 2021

Cloud burst

Pros

I find it to be quite comprehensive and its evident that knowledgeable chiropractors have contributed significantly to its design.

Cons

Unfortunately during our initial six months with them five years ago they lost a month of patient SOAP notes in the cloud due to insufficient data backup redundancy.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

J

John

Hospital & Health Care, 1-10 employees

More than a year

5.0
November 2020

EHR software for chiropractors.

Pros

Ive found it easy to navigate and the software stays up-to-date with regular updates and enhancements. The service provided is good.

Cons

It would be beneficial for Medicfusion to integrate billing into their software. Otherwise I have no other complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rachel

Hospital & Health Care, 1-10 employees

More than a year

5.0
November 2019

Quality EHR

Pros

Using SOAP notes is simple and the billing module is efficient for cash practices.

Cons

The setup cost and the additional expense for a clearinghouse for insurance purposes were significant drawbacks.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

W

Whit

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

3.0
October 2019

Medicfusion

Pros

The cost was lower compared to other EHR options available.

Cons

I found it challenging to navigate the system encountering some unnecessary steps especially since I was managing it independently.

Rating Distribution

Ease of use

3

Value for money

6

Customer Support

8

Functionality

5

R

Rosemary

Medical Practice, 1-10 employees

More than a year

5.0
May 2018

MEDICFUSION

Pros

Our office finds this program excellent! Both our chiropractors and our team really enjoy using it.

Cons

While chiropractors found this program practical our staff faced issues with inputting information into the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tyler

Medical Practice, 1-10 employees

More than a year

4.0
March 2018

Good amount of bang for your buck

Pros

Its customizable user-friendly reasonably priced cloud-based and offers a patient portal for accessing records. The scheduling and billing processes are streamlined.

Cons

Training took longer than expected and customer service is lacking with representatives sometimes failing to return calls promptly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

5

Functionality

10

M

mark

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

4.0
October 2017

Good overall, the staff received good training

Pros

The macros are straightforward to use and can be customized for our clinics specific needs. Patient scheduling was also easy and the integration of payment collection and account posting was seamless.

Cons

Navigating between the billing and note-taking sections was challenging. Matching charges with coding and billing was cumbersome since they were separate programs requiring constant window switching.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

W

Wayne

Medical Practice, 1-10 employees

Less than a year

4.0
June 2017

Medicfusion

Pros

The system is incredibly comprehensive with a vast library of necessary tests and information. Its cost-effective and ample support is provided.

Cons

Theres a steep learning curve and patients sometimes find the interaction cumbersome due to the numerous steps required for certain tasks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

S

Sam

Medical Practice, 11-50 employees

Less than 6 months

1.0
January 2017

MedicFusion

Pros

I have no complaints.

Cons

I encountered issues with eRx functionality and more than half of the patients did not appear in pending status.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

1

T

Tyler

Medical Practice, N/A employees

Less than 6 months

4.0
September 2016

Solid cloud based EHR

Pros

The reports are detailed and useful SOAP notes are user-friendly and setting up superbills and coding is straightforward. Additionally the pricing is reasonable.

Cons

The inability to share macros between users necessitates setting up individual ones.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

J

Julie

Medical Practice, N/A employees

More than a year

4.0
August 2016

Chiropractic office for the past 7 years

Pros

One aspect I appreciate is that its web-based allowing me to work from home and access information from anywhere. I also like that patients can complete new patient paperwork online and schedule appointments. The color-coded scheduling and support for multiple doctors within the system are other features I like.

Cons

Making changes often requires contacting an engineer. While system downtime or slowness can be frustrating we understand that perfection isnt realistic.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Debbie

Medical Practice, N/A employees

More than a year

5.0
May 2016

EXCELLENT SOFTWARE & CUSTOMER SERVICE

Pros

Weve been highly satisfied with both the software and the excellent customer service. Transitioning from our old software was smoother than expected and the systems detail meets our SOAP note requirements well. Its reassuring to have immediate technical support available when needed.

Cons

The only minor issue I have is the spacing between SOAP note sections when printing sometimes causing notes to span two pages instead of one.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gerald

Medical Practice, N/A employees

Free Trial

3.0
March 2015

If you hack it, it works.

Pros

The documentation provided is comprehensive allowing us to make modifications to the system as needed.

Cons

We have no complaints about this product or the vendor. It operates seamlessly in the background which is ideal for this type of software.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

5

Functionality

6