MedSym is a practice management software designed for oncology and niche practices, praised for its integration capabilities and efficient patient scheduling and billing. MedSym practice management reviews often highlight its quick documentation features, which enhance workflow. However, some users note that the system experiences lag during login and lacks flexibility in window/tab navigation, which can hinder efficiency during peak hours. Despite these limitations, MedSym remains a reliable choice for practices seeking a comprehensive solution for administrative and clinical tasks.

MedSym Practice Management Reviews
Pros
Edit reports without erasing files
Effortless scheduling and billing
Responsive customer service team
Cons
Schedule updates take long to load
Icons could be more intuitive
Needs better overall efficiency
Total 22 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars41%
3
Stars9%
2
Stars5%
1
Stars9%
Satisfaction score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Charlie
Bernard Family Wellness, 2-9 employees
“Works well for our clinic
Pros
We are able to facilitate patients and process their bills much faster than before. There are no more missed appointments because patients are automatically sent reminders from the program.
Cons
It does lag at times when you log in to the system.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Elen
Medical Pracice, 1 employees
“Outstanding Software
Pros
It is a practice management software that contains brilliant features like billing and scheduling. It caters to the need of doctors of some specialties.
Cons
I dont think it got any complaints to report. It is a wonderful software overall.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Harry
Sales Head, 10-49 employees
“Satisfied with the product
Pros
MedSym Practice Management Software has awesome features for medium-sized practices. The client bolster is completely wonderful.
Cons
I just wish it worked more efficiently as advertised.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Lisa
Theresa May Private Practice, 2-9 employees
“A lot of good things
Pros
The billing solution and patient charts have saved our lives. We are able to change information and edit reports later too without scrapping the file.
Cons
It takes too long to load the updated schedule.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Calvin
Hamish Medical Care, 2-9 employees
“Suits our needs
Pros
The software has scheduling and billing features that help us streamline our day-to-day operations. Their customer service is also very helpful.
Cons
I do not enjoy the interface very much and wish they would make the icons more recognizable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Dilshad
Ctr Hem/Onc , 1 employees
“It can enhance its features by great extent
Pros
It has some great features which are easy to learn and use ie Communication was made exceptionally simple with the assistance of Medsym.
Cons
The software is not easy to explore. This can be made a lot better if they start working on making the features less difficult to comprehend.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Charlotte
Administrator, 2-9 employees
“Exceedingly Acknowledged
Pros
It is a basic program and all the features are astonishing
Cons
Its a little expensive for small scale practice
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Zayna
Administrator, 2-9 employees
“Highly Appreciated
Pros
It is a simple software and all the features are just amazing.
Cons
It is just a little costly for a small practice.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Zayna
Administrator, 1-10 employees
“I love it
Pros
Full marks for all the features, functionality, and ease of use.
Cons
Only slightly expensive for a small practice.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Eline
Manager, 1-10 employees
“We love it
Pros
I would give full marks to the features as they helped improve our clinical efficiency within days.
Cons
Theres nothing that we dislike.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
William
Sales head, 11-50 employees
“Happy customer
Pros
Medsym has great features for medium-sized practices. The customer support is absolutely wonderful.
Cons
I wish it didnt get slowed down as much as it did.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Ashley
Not Specified, N/A employees
“I am happy with this software
Pros
This the best software out of all I have used. It has many features and functions that many different software does not.
Cons
Schedule format can use an update I think.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Akash
Center for Hematology and oncology, N/A employees
“Beginner friendly
Pros
Its super easy to use and very convenient. I can customize it according to my needs which for me is a huge advantage.
Cons
Its slightly hard to find patients data and can be time-consuming as there arent many options. Its sometimes too difficult to change settings.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Flaura
Director of Sales, 1-10 employees
“Smart software
Pros
Medsym is a very intelligent software that has streamlined our workflow within days of installation. We are very happy.
Cons
Nothing.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Audrey
Ctr Hem/Onc, N/A employees
“Average, Can do better
Pros
Communication was made very easy with the help of Medsym.
Cons
Medsym is not easy to navigate or manage. I think if they work on making things less complicated, this software would be so much better.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Monica
Assistant, 1-10 employees
“I am happy
Pros
Medsym offers a variety of different features that I absolutely love. Customer support is the best so far.
Cons
Tricky to understand in the beginning but you will get a hang of it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Tristan
Principle, 1-10 employees
“We really like Medsym
Pros
The best thing about medsym is the ease that it brings. So simple yet so useful. I love it.
Cons
It lags sometimes but not often.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Kimberly
Drs. Robert Fein and David Richards , N/A employees
“Not a good software!
Pros
Do not have anything positive to say about this software.
Cons
Customer support is pathetic. No issues or problems were ever fixed. Poor functionality.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Amy D
President, 1-10 employees
“So happy
Pros
Medsym offers great functionality. The customer support is so great, always there to help.
Cons
Its a little difficult to navigate and it can get annoying sometimes.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Steven
Manager, 1-10 employees
“I dont like it
Pros
The layout of this software is good.
Cons
I am very disappointed by this software overall. The features are all there but its so hard to work them around. The software lags so much.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6