softwareMedSym Practice Management Software Reviews
22 Reviews
Overall Rating
3.9
22 Reviews
Rating Distribution
5
(8)
4
(9)
3
(2)
2
(1)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.9
22 Reviews
Rating Distribution
5
(8)
4
(9)
3
(2)
2
(1)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Works well for our clinic
Works well for our clinic
Pros
We are able to facilitate patients and process their bills much faster than before. There are no more missed appointments because patients are automatically sent reminders from the program.
Cons
It does lag at times when you log in to the system.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Charlie
Bernard Family Wellness, 2-9 employees
May 11, 2022
Outstanding Software
Outstanding Software
Pros
It is a practice management software that contains brilliant features like billing and scheduling. It caters to the need of doctors of some specialties.
Cons
I dont think it got any complaints to report. It is a wonderful software overall.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Elen
Medical Pracice, 1 employees
Apr 07, 2022
Satisfied with the product
Satisfied with the product
Pros
MedSym Practice Management Software has awesome features for medium-sized practices. The client bolster is completely wonderful.
Cons
I just wish it worked more efficiently as advertised.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Harry
Sales Head, 10-49 employees
Apr 06, 2022
A lot of good things
A lot of good things
Pros
The billing solution and patient charts have saved our lives. We are able to change information and edit reports later too without scrapping the file.
Cons
It takes too long to load the updated schedule.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Lisa
Theresa May Private Practice, 2-9 employees
Apr 15, 2021
Suits our needs
Suits our needs
Pros
The software has scheduling and billing features that help us streamline our day-to-day operations. Their customer service is also very helpful.
Cons
I do not enjoy the interface very much and wish they would make the icons more recognizable.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Calvin
Hamish Medical Care, 2-9 employees
Apr 05, 2021
It can enhance its features by great extent
It can enhance its features by great extent
Pros
It has some great features which are easy to learn and use ie Communication was made exceptionally simple with the assistance of Medsym.
Cons
The software is not easy to explore. This can be made a lot better if they start working on making the features less difficult to comprehend.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Dilshad
Ctr Hem/Onc , 1 employees
Mar 26, 2021
Exceedingly Acknowledged
Exceedingly Acknowledged
Pros
It is a basic program and all the features are astonishing
Cons
Its a little expensive for small scale practice
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Charlotte
Administrator, 2-9 employees
Mar 10, 2021
Highly Appreciated
Highly Appreciated
Pros
It is a simple software and all the features are just amazing.
Cons
It is just a little costly for a small practice.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Zayna
Administrator, 2-9 employees
Mar 01, 2021
I love it
I love it
Pros
Full marks for all the features, functionality, and ease of use.
Cons
Only slightly expensive for a small practice.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Zayna
Administrator, 2-10 employees employees
Nov 11, 2020
We love it
We love it
Pros
I would give full marks to the features as they helped improve our clinical efficiency within days.
Cons
Theres nothing that we dislike.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Eline
Manager, 2-10 employees employees
Sep 25, 2020
Happy customer
Happy customer
Pros
Medsym has great features for medium-sized practices. The customer support is absolutely wonderful.
Cons
I wish it didnt get slowed down as much as it did.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
William
Sales head, 11-50 employees employees
Sep 22, 2020
I am happy with this software
I am happy with this software
Pros
This the best software out of all I have used. It has many features and functions that many different software does not.
Cons
Schedule format can use an update I think.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Ashley
-, - employees
Sep 15, 2020
Beginner friendly
Beginner friendly
Pros
Its super easy to use and very convenient. I can customize it according to my needs which for me is a huge advantage.
Cons
Its slightly hard to find patients data and can be time-consuming as there arent many options. Its sometimes too difficult to change settings.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Akash
Center for Hematology and oncology, - employees
Sep 03, 2020
Smart software
Smart software
Pros
Medsym is a very intelligent software that has streamlined our workflow within days of installation. We are very happy.
Cons
Nothing.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Flaura
Director of sales, 2-10 employees employees
Jul 17, 2020
Average, Can do better
Average, Can do better
Pros
Communication was made very easy with the help of Medsym.
Cons
Medsym is not easy to navigate or manage. I think if they work on making things less complicated, this software would be so much better.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Audrey
Ctr Hem/Onc, - employees
Jul 15, 2020
I am happy
I am happy
Pros
Medsym offers a variety of different features that I absolutely love. Customer support is the best so far.
Cons
Tricky to understand in the beginning but you will get a hang of it.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Monica
Assistant, 2-10 employees employees
Jul 03, 2020
We really like Medsym
We really like Medsym
Pros
The best thing about medsym is the ease that it brings. So simple yet so useful. I love it.
Cons
It lags sometimes but not often.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Tristan
Principle, 2-10 employees employees
Jun 24, 2020
Not a good software!
Not a good software!
Pros
Dont have anything positive to say about this software.
Cons
Customer support is pathetic. No issues or problems were ever fixed. Poor functionality.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Kimberly
Drs. Robert Fein & David Richards , - employees
Apr 21, 2020
So happy
So happy
Pros
Medsym offers great functionality. The customer support is so great, always there to help.
Cons
Its a little difficult to navigate and it can get annoying sometimes.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Amy D
President, 2-10 employees employees
Nov 27, 2019
I dont like it
I dont like it
Pros
The layout of this software is good.
Cons
I am very disappointed by this software overall. The features are all there but its so hard to work them around. The software lags so much.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Steven
Manager, 2-10 employees employees
Sep 26, 2019
I wouldnt recommend
I wouldnt recommend
Pros
I dont have anything to say.
Cons
What I like least is posting insurance or patient payments. It doesnt track checks, EFT numbers, totals, and posting dates.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
4
Lisa
Drs Fein and Richards, - employees
Jul 30, 2019
I recommend for beginners.
I recommend for beginners.
Pros
I really appreciate certain features of this software. Specifically I find it very convenient to view my schedule presented in a calendar format and the process of scheduling appointments is straightforward. Additionally the layout format is very userfriendly and easy to navigate.
Cons
The software has a few problems. Firstly it doesn't save receipt memos when responding to messages making it difficult to track accountability. Secondly the patient database search options are limited to only name don ssn etc. Thirdly it doesn't allow users to switch between windows to view multiple things at once. To exit the day schedule window and go back to the home window one must close the current window. Additionally connecting external peripherals such as all in one printer scanners can be challenging. Finally the software doesn't provide an option to go back and modify some settings.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Akash
Medical Practice, N/A employees
Aug 23, 2015
Filters
Works well for our clinic
Works well for our clinic
Pros
We are able to facilitate patients and process their bills much faster than before. There are no more missed appointments because patients are automatically sent reminders from the program.
Cons
It does lag at times when you log in to the system.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Charlie
Bernard Family Wellness, 2-9 employees
May 11, 2022
Outstanding Software
Outstanding Software
Pros
It is a practice management software that contains brilliant features like billing and scheduling. It caters to the need of doctors of some specialties.
Cons
I dont think it got any complaints to report. It is a wonderful software overall.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Elen
Medical Pracice, 1 employees
Apr 07, 2022
Satisfied with the product
Satisfied with the product
Pros
MedSym Practice Management Software has awesome features for medium-sized practices. The client bolster is completely wonderful.
Cons
I just wish it worked more efficiently as advertised.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Harry
Sales Head, 10-49 employees
Apr 06, 2022
A lot of good things
A lot of good things
Pros
The billing solution and patient charts have saved our lives. We are able to change information and edit reports later too without scrapping the file.
Cons
It takes too long to load the updated schedule.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Lisa
Theresa May Private Practice, 2-9 employees
Apr 15, 2021
Suits our needs
Suits our needs
Pros
The software has scheduling and billing features that help us streamline our day-to-day operations. Their customer service is also very helpful.
Cons
I do not enjoy the interface very much and wish they would make the icons more recognizable.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Calvin
Hamish Medical Care, 2-9 employees
Apr 05, 2021
It can enhance its features by great extent
It can enhance its features by great extent
Pros
It has some great features which are easy to learn and use ie Communication was made exceptionally simple with the assistance of Medsym.
Cons
The software is not easy to explore. This can be made a lot better if they start working on making the features less difficult to comprehend.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Dilshad
Ctr Hem/Onc , 1 employees
Mar 26, 2021
Exceedingly Acknowledged
Exceedingly Acknowledged
Pros
It is a basic program and all the features are astonishing
Cons
Its a little expensive for small scale practice
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Charlotte
Administrator, 2-9 employees
Mar 10, 2021
Highly Appreciated
Highly Appreciated
Pros
It is a simple software and all the features are just amazing.
Cons
It is just a little costly for a small practice.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Zayna
Administrator, 2-9 employees
Mar 01, 2021
I love it
I love it
Pros
Full marks for all the features, functionality, and ease of use.
Cons
Only slightly expensive for a small practice.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Zayna
Administrator, 2-10 employees employees
Nov 11, 2020
We love it
We love it
Pros
I would give full marks to the features as they helped improve our clinical efficiency within days.
Cons
Theres nothing that we dislike.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Eline
Manager, 2-10 employees employees
Sep 25, 2020
Happy customer
Happy customer
Pros
Medsym has great features for medium-sized practices. The customer support is absolutely wonderful.
Cons
I wish it didnt get slowed down as much as it did.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
William
Sales head, 11-50 employees employees
Sep 22, 2020
I am happy with this software
I am happy with this software
Pros
This the best software out of all I have used. It has many features and functions that many different software does not.
Cons
Schedule format can use an update I think.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Ashley
-, - employees
Sep 15, 2020
Beginner friendly
Beginner friendly
Pros
Its super easy to use and very convenient. I can customize it according to my needs which for me is a huge advantage.
Cons
Its slightly hard to find patients data and can be time-consuming as there arent many options. Its sometimes too difficult to change settings.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Akash
Center for Hematology and oncology, - employees
Sep 03, 2020
Smart software
Smart software
Pros
Medsym is a very intelligent software that has streamlined our workflow within days of installation. We are very happy.
Cons
Nothing.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Flaura
Director of sales, 2-10 employees employees
Jul 17, 2020
Average, Can do better
Average, Can do better
Pros
Communication was made very easy with the help of Medsym.
Cons
Medsym is not easy to navigate or manage. I think if they work on making things less complicated, this software would be so much better.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Audrey
Ctr Hem/Onc, - employees
Jul 15, 2020
I am happy
I am happy
Pros
Medsym offers a variety of different features that I absolutely love. Customer support is the best so far.
Cons
Tricky to understand in the beginning but you will get a hang of it.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Monica
Assistant, 2-10 employees employees
Jul 03, 2020
We really like Medsym
We really like Medsym
Pros
The best thing about medsym is the ease that it brings. So simple yet so useful. I love it.
Cons
It lags sometimes but not often.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Tristan
Principle, 2-10 employees employees
Jun 24, 2020
Not a good software!
Not a good software!
Pros
Dont have anything positive to say about this software.
Cons
Customer support is pathetic. No issues or problems were ever fixed. Poor functionality.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Kimberly
Drs. Robert Fein & David Richards , - employees
Apr 21, 2020
So happy
So happy
Pros
Medsym offers great functionality. The customer support is so great, always there to help.
Cons
Its a little difficult to navigate and it can get annoying sometimes.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Amy D
President, 2-10 employees employees
Nov 27, 2019
I dont like it
I dont like it
Pros
The layout of this software is good.
Cons
I am very disappointed by this software overall. The features are all there but its so hard to work them around. The software lags so much.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
6
Steven
Manager, 2-10 employees employees
Sep 26, 2019
I wouldnt recommend
I wouldnt recommend
Pros
I dont have anything to say.
Cons
What I like least is posting insurance or patient payments. It doesnt track checks, EFT numbers, totals, and posting dates.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
4
Lisa
Drs Fein and Richards, - employees
Jul 30, 2019
I recommend for beginners.
I recommend for beginners.
Pros
I really appreciate certain features of this software. Specifically I find it very convenient to view my schedule presented in a calendar format and the process of scheduling appointments is straightforward. Additionally the layout format is very userfriendly and easy to navigate.
Cons
The software has a few problems. Firstly it doesn't save receipt memos when responding to messages making it difficult to track accountability. Secondly the patient database search options are limited to only name don ssn etc. Thirdly it doesn't allow users to switch between windows to view multiple things at once. To exit the day schedule window and go back to the home window one must close the current window. Additionally connecting external peripherals such as all in one printer scanners can be challenging. Finally the software doesn't provide an option to go back and modify some settings.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Akash
Medical Practice, N/A employees
Aug 23, 2015