ModMed Reviews

“Extremely simple and efficient user management”

Pros

As someone in IT and business administration, I find user management extremely simple and quite efficient.

Cons

Honestly I cannot think of anything I dislike about it as it is consistently reliable and excellent.

“Game-changing single all-in-one system”

Pros

I have found that having a single, all-in-one system completely changes how we work.

Cons

My experience is that the inventory module needs updates, particularly the ordering features.

“Effectively streamlines our entire practice”

Pros

I have found it really streamlines everything in our practice.

Cons

We don't have any analytics for staff productivity and that feature would be really helpful to include.

“Very user friendly and easy training”

Pros

For me, it's very user friendly and easy to train on.

Cons

I have noticed it can take a while for tickets to be resolved.

“User friendly interface with quick results”

Pros

I find ModMed's interface really user friendly and simple to us, the result of it is that I can get things done quickly without a steep learning curve.

Cons

For me, several of the new enhancements feel only partially developed and don't work as reliably as I had hoped which can be frustrating.

“Great design and outstanding customer support”

Pros

Since starting the EMA EMR with ModMed, my favorite thing about it has been its great design and user friendly nature. Like I do not have to search through other specialties diagnoses to find what I need. Their customer support is outstanding too and with no prior EMR experience, I found the transition surprisingly easy.

Cons

One frustration I have is needing a ticket to get 'upvoted' before my suggestion to fix a process glitch gains traction. Design labs are fantastic but I sometimes feel like my opinion gets really lost and it's difficult to make my voice really heard.

“Innovation focus that benefits everyone”

Pros

We're all on board with ModMed's focus on innovation and I think everyone in the clinic benefits from that. The platform is popular across the team be it providers, front-office staff and billing alike all seem to prefer it. Plus there is constantly a stream of new features coming from the R&D group which keeps things fresh and interesting. Overall I love to use it and that speaks volumes about its strength as a practice management and EHR solution.

Cons

I feel the scheduling templates could benefit from more of ModMed's hallmark simplicity such as a bit more streamlining would make them much easier to use.

“Streamlines workflows, slow problem resolution”

Pros

I have found it genuinely helps streamline clinical workflows and makes posting payments much easier and more reliable for our practice.

Cons

What frustrates me is the inability to get issues resolved quickly or have problems solved on the first call because when I ask about a specific feature I am usually told that's in the works or I can add that to the list which feels like a vague, slow response to our needs.

“Easy exploration but feedback ignored too often”

Pros

I find EMA pretty easy to explore on my own and I like how easy it is to pull up and review patient clipboards. Overall Klara has been a great patient communication tool for us. We used it long before it became part of EMA and even now I still love it and our patients seem to feel the same way. In short it is simple to operate and I like how their reports make reconciling so easy.

Cons

I'd like EMA to do a better job of acting on client feedback more regularly, especially when the suggestions would genuinely improve usability for practices like ours. Also, I have noticed customer support can be slow to respond at times and occasionally they never get back to you which is frustrating when you're waiting for help.

“Very thorough with accurate ipad dictation”

Pros

I have found the platform to be very thorough and I can easily dictate from my iPad in real time with impressively accurate transcription. It integrates smoothly with Trizetto for claim processing which speeds up reimbursements and keeps payments timely. The company keeps improving the tech.

Cons

There are still programming bugs and I notice that moving between screens sometimes causes buffering which can take a bit of time.

“Incredibly helpful lifesaver icon”

Pros

I really love the lifesaver icon as it has proven incredibly helpful whenever I need it.

Cons

However, I noticed the flag feature doesn't stay applied when I move between different screens.

“One-step tasks with great value”

Pros

From my experience with EMR platforms, most require a bunch of steps to do a single task but with MMPM I can usually get it done in just one step and I think the built-in features and optional add-ons make it well worth using!

Cons

I wish the analytics were actually integrated so I could access real-time numbers instantly.

“way too many annoying scrolling issues”

Pros

For me the paperless setup is great and overall it is generally easy to use.

Cons

I get frustrated by the endless scrolling through dozens of options such as anesthesia types, bandage options, suture varieties which feels like lazy programming and then the solution was to replace it with sticky notes in the interface. Unfortunately, some of those sticky notes don't remain sticky. like I have been trying to edit one post-operative care note for about a year and it vanishes for a while only to suddenly reappear again.

“Visual patient tracking is good”

Pros

I really like being able to glance and see which patients are arriving as the system makes it simple to spot who's in the lobby thanks to the photos captured. It also clearly shows where each patient is throughout the course of their visit which I find very helpful.

Cons

I wish the reporting could provide subtotals, so when I am running reports I could quickly see, at a glance, how each provider is performing, all summarized on a single report instead of digging through multiple pages.

“Easy medication import, interface struggles persistance”

Pros

I really appreciate being able to import medications straight from the pharmacy into a patient's chart to make reconciliation much easier.

Cons

We've struggled a lot with the system interfaces and that ongoing difficulty has been a real pain for our team.

“User friendly layout for new staff”

Pros

I find the layout really user friendly and easy to use, so new staff can pick it up quickly.

Cons

When there's an update, I have noticed it sometimes alters information I had previously updated.

“Very good and patient-focused setup”

Pros

The platform is very user-friendly and configuring patient information was simple and very patient-focused to set up.

Cons

The fact that we don't have a PM-side feature really creates challenges for me and makes workflows harder.

“Easier than other EMR systems”

Pros

I find it much easier to operate than the other EMR systems I have used before.

Cons

Even now, I feel like there's still a ton I need to learn each day.

“Powerful features but inadequate training provided”

Pros

I really appreciate that ModMed offers a wide and powerful set of features.

Cons

In my experience, they don't provide adequate training to show how to use most of the features available effectively.

“Really easy and user-friendly system”

Pros

I found the system really easy to pick up! The system is extremely user-friendly.

Cons

For me, the precollections tabs need work!