softwareModMed EMR Software Reviews
228 Reviews
Overall Rating
4.1
228 Reviews
Rating Distribution
5
(126)
4
(50)
3
(21)
2
(11)
1
(20)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
228 Reviews
Rating Distribution
5
(126)
4
(50)
3
(21)
2
(11)
1
(20)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Limits to customization
Limits to customization
Pros
I find the specialty-specific information lacking.
Cons
Im disappointed by the lack of user customization. Often an ICD10 code is used for more than one diagnosis. Many common diagnoses dont exist in the ModMed system and I cant add them. They suggest using an ICD code that might include such diagnoses but the specific diagnosis doesnt carry through the note documentation.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
4
Eddie
Medical Practice, 51-100 employees
Less than 6 months
Mar 19, 2024
Needs better billing team
Needs better billing team
Pros
When I contact customer service theyre polite but cant help much with billing questions. They always redirect me to the billing department but the wait time for them to respond is terrible.
Cons
Mod Meds billing team is slow to answer emails and theres no direct number for them. We keep getting billed for downgraded services. Response time is longer than two weeks and when someone does reply they arent very knowledgeable about our account. Waiting for responses is absurdly long. Also our invoice portal isnt accurate and doesnt show all our invoices.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Kim
Health Wellness and Fitness, 51-100 employees
More than a year
Feb 21, 2024
do your research.
do your research.
Pros
Its easy to document HPI with quick text and it helps with ordering.
Cons
Customer support was disappointing. There was no surgical op report available when we purchased it. Everything had to be customized and very little was provided from the purchase date.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
neofitos
Medical Practice, 11-50 employees
More than a year
Feb 02, 2024
Support Drops off a cliff after implementation
Support Drops off a cliff after implementation
Pros
There are plenty of features and its clear that they listened during development. We appreciate the ease of use and customization available for our practice.
Cons
Support drastically declines after implementation. I submitted a critical issue ticket on 1/29/24 about our AR but havent heard back. I reached out to support our assigned representative and her supervisor but received no response. Its sad to get such terrible customer support when paying a higher price for a product. With our previous EMR we always had a response the next business day. Its been three days now. Disappointed. Ticket #02319526 for the ModMed rep who will inevitably respond to this review.
Ease of use
8
Value for money
6
Customer Support
4
Functionality
10
Bracken
Health Wellness and Fitness, 11-50 employees
Less than a year
Feb 01, 2024
ModMed
ModMed
Pros
Being able to use it on an iPad gives me more flexibility in entering data.
Cons
Its hard to transition to the desktop web version of EMR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Medical Practice, 11-50 employees
More than a year
Nov 01, 2023
EMA Review
EMA Review
Pros
The userfriendly documentation system for healthcare providers allows us to save time on administrative tasks enabling us to concentrate on patient care.
Cons
Occasionally ModMeds inflexibility necessitates adjusting our workflows to align with the system rather than the other way around.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Trent
Medical Practice, 51-100 employees
Oct 25, 2023
EMA saves time and makes money
EMA saves time and makes money
Pros
The intuitive documentation saves providers time on administrative work allowing them to focus on patient care.
Cons
Sometimes ModMeds rigidity forces us to change our workflows instead of it adapting to fit ours.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Trent
Medical Practice, 51-100 employees
More than a year
Oct 01, 2023
The Ideal EMR
The Ideal EMR
Pros
The intuitive software makes patient care a smooth process.
Cons
Occasional downtime issues especially during Amazon Prime Day.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Ronald
Medical Practice, 101-500 employees
Sep 15, 2023
Best Dermatology EMR
Best Dermatology EMR
Pros
I appreciate the appointment flow screen and the realtime charting capabilities as well as the efficient biopsy log.
Cons
Mod Med continually updates which can be challenging.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kelly
Medical Practice, 1-10 employees
Sep 15, 2023
Mixed Feelings
Mixed Feelings
Pros
The EHR documentation is excellent and the iPad interface is functional.
Cons
Terrible customer service with billing issues and unresponsiveness.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Bart
Health, Wellness, and Fitness, 11-50 employees
Sep 15, 2023
Best Derm EMR
Best Derm EMR
Pros
I love the appointment flow screen and having all the info for each appointment on one screen. The EMR is unmatched for real-time charting in the patient room. The biopsy log feature is also fantastic compared to our previous paper log.
Cons
ModMed is always making updates and getting better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Medical Practice, 1-10 employees
More than a year
Sep 06, 2023
Great EHR maybe WORST customer service in history
Great EHR maybe WORST customer service in history
Pros
The EHR documentation is excellent and the iPad interface is good.
Cons
Customer service is nonexistent. Weve asked to remove providers and services over the years but they keep billing us for them. Even after selling the company and transferring the account we still get billed. Theyre unresponsive and simply dont care about our business once we start with them.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
2
Bart
Health Wellness and Fitness, 11-50 employees
More than a year
Sep 04, 2023
The EMR You need
The EMR You need
Pros
The softwares intuitive ease of use makes seeing patients flow smoothly.
Cons
The system often slows down especially when Amazon has a Prime day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ronald
Medical Practice, 101-500 employees
More than a year
Sep 03, 2023
A Challenging Experience
A Challenging Experience
Pros
At least the customer support team is friendly.
Cons
Limited training and high expectations for system familiarity.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Chris
Health, Wellness, and Fitness, 1-10 employees
Aug 15, 2023
PostImplementation Support Issues
PostImplementation Support Issues
Pros
Great features and an intuitive system.
Cons
Frustrations with billing support and lack of responsiveness.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Bracken
Hospital & Health Care, 11-50 employees
Aug 15, 2023
A Nightmare
A Nightmare
Pros
At least customer service is friendly.
Cons
Training is very limited and they expect us to instantly understand the system.
Ease of use
3
Value for money
6
Customer Support
4
Functionality
6
Chris
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Aug 05, 2023
Inefficiency Complaint
Inefficiency Complaint
Pros
The software is visually appealing and userfriendly for nontechsavvy staff.
Cons
Inefficient operations frequent scrolling and technical issues.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Thu
Medical Practice, 11-50 employees
Jul 15, 2023
Decent EHR System
Decent EHR System
Pros
Modmed offers a userfriendly design with room for improvement.
Cons
Varied customer support experiences average billingclaims support and challenging analytics.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Frankie
Medical Practice, 11-50 employees
Jul 15, 2023
The better of the EHR systems
The better of the EHR systems
Pros
Modmed has a nearly foolproof design but theres room for improvement. Its fairly easy to train new staff on the features and processes. Support is generally great with fast response times but it depends on who answers the phone.
Cons
Support quality varies depending on who answers the phone. The billing/claims end is just okay but it definitely needs fine-tuning. Analytics are a nightmare.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Frankie
Medical Practice, 11-50 employees
More than a year
Jul 13, 2023
The most inefficient EMR I have used in 15 years
The most inefficient EMR I have used in 15 years
Pros
Its visually appealing and easy to use even for non-tech-savvy staff.
Cons
Its inefficient with constant scrolling switching between screens unable to upload prescription details doesn�t update history automatically and frequently crashes.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Thu
Medical Practice, 11-50 employees
More than a year
Jul 08, 2023
Ortho EHR
Ortho EHR
Pros
Its easy to use an all-in-one platform and offers options for my clinical staff to work on the iPad.
Cons
The products speed is often very slow especially with analytics and faxing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kallie
Hospital & Health Care, 11-50 employees
More than a year
Jun 16, 2023
Modernizing Medicine Review
Modernizing Medicine Review
Pros
Integration with various products and programs.
Cons
System cost and approval time for enhancements.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lisa
Hospital & Health Care, 51-100 employees
Jun 15, 2023
Ortho EHR Experience
Ortho EHR Experience
Pros
Ease of use and comprehensive platform for clinical staff.
Cons
Occasional slow speed issues with analytics and faxing.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Kallie
Hospital & Health Care, 11-50 employees
Jun 15, 2023
Modernizing Medicine
Modernizing Medicine
Pros
I like that it integrates with most of the products and programs we use in our practice.
Cons
The system is costly and it takes a long time to get enhancements approved.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Lisa
Hospital & Health Care, 51-100 employees
More than a year
Jun 15, 2023
ModMed’s solid analytics integration is our clinical productivity hack!
ModMed’s solid analytics integration is our clinical productivity hack!
Pros
As a volunteer clinician at the Heartland Jesuits Shelter-NV, we were searching for an affordable EHR with the maximum number of patient data-tracking and billing management features available. ModMed has proven to be a solid subscription for these ends. The patient analytics feature is especially good; we’ve increased our tracked revenue from subsidized patient e-payments by 12% over the last quarter – hoping for even better this time.
Cons
No major cons.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Mary J. L. Scott
Heartland Jesuits Shelter, NV, Head Count: 10 employees
Apr 03, 2023
Great product but tricked us into paying $28K extra
Great product but tricked us into paying $28K extra
Pros
We love the actual product. Cloud-based services are great compared to our previous local server/remote setup.
Cons
Software support has been good but it took around six weeks to get a response from the billing team. The initial contract didnt show any of the ancillary items we specifically asked about except efax. They also didnt include tax on the contract so its misleading when budgeting or making financial decisions to switch. We were led to believe that everything we could be charged for was included but that wasnt the case.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
10
Theressa
Health Wellness and Fitness, 11-50 employees
Less than 6 months
Mar 27, 2023
Great Product with Billing Concerns
Great Product with Billing Concerns
Pros
The product is highly appreciated especially its cloudbased services.
Cons
Delayed billing team responses and contract discrepancies.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Theressa
Health, Wellness, and Fitness, 11-50 employees
Mar 15, 2023
Satisfactory Experience
Satisfactory Experience
Pros
Dermatologyspecific features and userfriendliness are a plus.
Cons
Limited scheduling views on a single screen.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mandi
Medical Practice, 1-10 employees
Feb 15, 2023
Overall Satisfied
Overall Satisfied
Pros
I appreciate how the documentation flow and functionality are tailored specifically for dermatology. Its very user-friendly and easy to learn.
Cons
I wish we could view more than one schedule on the same screen side by side.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mandi
Medical Practice, 1-10 employees
More than a year
Feb 02, 2023
ModMed is the goods for ophthalmology practices
ModMed is the goods for ophthalmology practices
Pros
As a state-of-the-art eye clinic in Madison, we needed an affordable EMR service to automate our clinic; frankly because due to staff shortage are rising location overheads, we had to rely on tech to get the job done. ModMed, since we signed up in Jan 2022, hasn’t disappointed for the most part. The patient scheduling feature is the best; we’ve been able to drive a lot of our revenue during COVID with telemedicine on it.
Cons
Onboarding was a little difficult at first; it did take us a good two weeks to learn it properly (but it’s paid off, so not a lot to worry about.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Jacob D. H Jr.
Sight Sacred Clinic, WI, Head-Count: 34-39 employees
Feb 01, 2023
Prism Clinical Manager Review
Prism Clinical Manager Review
Pros
The implementation process was aided by instructional materials.
Cons
Cosmetic features need more customization.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Christa
Medical Practice, 11-50 employees
Jan 15, 2023
Useful functions and user-friendly software
Useful functions and user-friendly software
Pros
The customer support service of Modernizing Medicine EHR Software is great. It enables us to practice paper free. E-prescribing is HIPAA compliant.
Cons
Claim generation has been a bone of contention for our practice. We have identified errors in automatic claims generated through the system.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Maria
Eye M.D. of Niceville, 2-10 employees employees
Jan 02, 2023
Prism Clinical Manager
Prism Clinical Manager
Pros
Ive been heavily involved in the inventory process and with the videos and step-by-step instructions I was able to implement and teach the staff how to use it.
Cons
Some features like cosmetics need to be more customizable.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Christa
Medical Practice, 11-50 employees
More than a year
Jan 01, 2023
Disappointing Value
Disappointing Value
Pros
The installation was problematic and account managers were unresponsive.
Cons
Integrations had bugs and unfulfilled promises no executive response.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Maria
Hospital & Health Care, 1-10 employees
Nov 15, 2022
Not the value I was led to believe
Not the value I was led to believe
Pros
Installation was a disaster account managers are unresponsive integrations have bugs and it doesnt deliver as promised. No response from executives. Avoid!
Cons
Its all a nightmare. Theres nothing to like nothing exemplary.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Maria
Hospital & Health Care, 1-10 employees
Less than a year
Nov 14, 2022
Mod Med transition
Mod Med transition
Pros
The reporting accuracy and ease of use are great.
Cons
The Relatient confirmation system doesnt offer enough resources for our practice.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Holley
Health Wellness and Fitness, 51-100 employees
Less than a year
Oct 17, 2022
Transition to Mod Med
Transition to Mod Med
Pros
Accurate reporting and userfriendly features.
Cons
Insufficient resources in the Relatient confirmation system.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Holley
Health, Wellness, and Fitness, 51-100 employees
Oct 15, 2022
Specialty-specific
Specialty-specific
Pros
The otolaryngology module explicit to our practice is very much structured and as changes were required, they were done in an ideal way. The system is pretty cool and that is coming from one experience.
Cons
At first, the Practice Management side of the product was not comparable to our earlier system, however, after some time, the updates and changes have improved it extraordinarily. I would to thank you for the updates.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Jeff
ENT & Allergy, 2-10 employees employees
Oct 12, 2022
ModMed Review
ModMed Review
Pros
The quick integration was fantastic. Its user-friendly.
Cons
Overall there are few cons. Reports could be improved to meet specific requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Medical Practice, 11-50 employees
More than a year
Sep 18, 2022
ModMed Review
ModMed Review
Pros
I appreciated the smooth integration process and the userfriendly interface.
Cons
While generally satisfied I believe there is room for improvement in the reporting features to cater to specific needs.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Maria
Medical Practice, 11-50 employees
Sep 01, 2022
This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward
This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward
Pros
When you shut it down it doesnt restart on its own like a vampire or zombie.
Cons
Customer service is poor the interface is overcomplicated training is inadequate and weve contracted with an inept and inadequate clearinghouse. They respond to every single request with Good idea but we cant do that and what should be single-step processes require multiple screens and users. They flood my inbox with invitations to seminars where Im supposed to learn how to improve my business. Its obnoxious and intrusive.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Paul
Medical Practice, 11-50 employees
More than a year
Aug 21, 2022
Amazing for billing patients
Amazing for billing patients
Pros
It is user-friendly software with a lot of templates for reports. You can use it on iPads too. Revenue cycle management is very useful.
Cons
There are some issues with connectivity but overall, nothing to worry about.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Khalique
Mid Atlantic Plastic Surgery, 10-49 employees
Aug 11, 2022
This Poorly Designed UserUnfriendly Software Is Sending My Blood Pressure Skyward
This Poorly Designed UserUnfriendly Software Is Sending My Blood Pressure Skyward
Pros
I found relief in the fact that the software doesnt restart automatically.
Cons
My experience was marred by subpar customer service an overly complex interface and insufficient training. Additionally issues with the clearinghouse unproductive responses and cumbersome processes were highly aggravating. The constant inundation of seminar invitations was also intrusive.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Paul
Medical Practice, 11-50 employees
Aug 01, 2022
Wonderful rapidly growing software provider
Wonderful rapidly growing software provider
Pros
It is a user-friendly software and I especially love the practice management features. The appointment reminder option is very revolutionary. It works like a charm.
Cons
The software does not update in real-time, seldomly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Cynthia
Dermatology Specialists, 2-9 employees
Jun 15, 2022
EMA is great, customer service is bad
EMA is great, customer service is bad
Pros
Its a user-friendly EMR system that saves time in the clinic.
Cons
The EMR software EMA is good and user-friendly saving time in clinic. Implementing new features is a nightmare of discovery calls introductory calls and unusually long timelines for deploying new services. The customer service is terrible which is surprising considering its priced at a premium level.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Samuel
Medical Practice, 1-10 employees
More than a year
May 23, 2022
EMA is great customer service is bad
EMA is great customer service is bad
Pros
The EMR software EMA was notably userfriendly and helped me save time during clinic operations.
Cons
Despite the softwares functionality the process of implementing new features was arduous due to prolonged discovery calls and delayed service deployments. My dissatisfaction was exacerbated by the poor quality of customer service especially considering the premium pricing.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Samuel
Medical Practice, 1-10 employees
May 01, 2022
The best specialty-specific EMA
The best specialty-specific EMA
Pros
The best EMA for specialty practice in the market. Modernizing Medicine has specifically designed its software to provide all the features that would make our day-to-day working experience ten times better and easier. It prioritizes the needs of the patients and clinicians. The platform is so easy to navigate and simple to work with. The support staff is very helpful, kind, and knowledgeable. There are different modules that integrate seamlessly with the EMA, such as patient portal, diagnostics, practice management, billing, etc. The companys pro-activity and responsiveness set them apart from any competitor on the market.
Cons
The office has to make adjustments and increase its workflow to come together in cooperation with the system’s speed.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Tom
Premier Dermatology LLC, - employees
Apr 12, 2022
Modernizing Medicine
Modernizing Medicine
Pros
Their software updates are regular and iron out any issues that pop up, which is great.
Cons
Creating notes can be a bit cumbersome and some more customization options are needed.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Brandon
Health, Wellness and Fitness, 10-49 employees
Mar 15, 2022
Shoddy coding/error messages multiple times a w
Shoddy coding/error messages multiple times a w
Pros
Absolutely terrible! Theres nothing we like about it!
Cons
Where to start... this system is clunky super expensive and misleading. Do not use this software!
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Alexandra
Medical Practice, 11-50 employees
Less than 6 months
Mar 13, 2022
Shoddy codingerror messages multiple times a w
Shoddy codingerror messages multiple times a w
Pros
I regret to say that there was nothing I found appealing about the software.
Cons
My negative experiences revolved around the softwares clunkiness exorbitant cost and deceptive nature which have significantly impacted our financial stability.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Alexandra
Medical Practice, 11-50 employees
Mar 01, 2022
Filters
Limits to customization
Limits to customization
Pros
I find the specialty-specific information lacking.
Cons
Im disappointed by the lack of user customization. Often an ICD10 code is used for more than one diagnosis. Many common diagnoses dont exist in the ModMed system and I cant add them. They suggest using an ICD code that might include such diagnoses but the specific diagnosis doesnt carry through the note documentation.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
4
Eddie
Medical Practice, 51-100 employees
Less than 6 months
Mar 19, 2024
Needs better billing team
Needs better billing team
Pros
When I contact customer service theyre polite but cant help much with billing questions. They always redirect me to the billing department but the wait time for them to respond is terrible.
Cons
Mod Meds billing team is slow to answer emails and theres no direct number for them. We keep getting billed for downgraded services. Response time is longer than two weeks and when someone does reply they arent very knowledgeable about our account. Waiting for responses is absurdly long. Also our invoice portal isnt accurate and doesnt show all our invoices.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Kim
Health Wellness and Fitness, 51-100 employees
More than a year
Feb 21, 2024
do your research.
do your research.
Pros
Its easy to document HPI with quick text and it helps with ordering.
Cons
Customer support was disappointing. There was no surgical op report available when we purchased it. Everything had to be customized and very little was provided from the purchase date.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
neofitos
Medical Practice, 11-50 employees
More than a year
Feb 02, 2024
Support Drops off a cliff after implementation
Support Drops off a cliff after implementation
Pros
There are plenty of features and its clear that they listened during development. We appreciate the ease of use and customization available for our practice.
Cons
Support drastically declines after implementation. I submitted a critical issue ticket on 1/29/24 about our AR but havent heard back. I reached out to support our assigned representative and her supervisor but received no response. Its sad to get such terrible customer support when paying a higher price for a product. With our previous EMR we always had a response the next business day. Its been three days now. Disappointed. Ticket #02319526 for the ModMed rep who will inevitably respond to this review.
Ease of use
8
Value for money
6
Customer Support
4
Functionality
10
Bracken
Health Wellness and Fitness, 11-50 employees
Less than a year
Feb 01, 2024
ModMed
ModMed
Pros
Being able to use it on an iPad gives me more flexibility in entering data.
Cons
Its hard to transition to the desktop web version of EMR.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Medical Practice, 11-50 employees
More than a year
Nov 01, 2023
EMA Review
EMA Review
Pros
The userfriendly documentation system for healthcare providers allows us to save time on administrative tasks enabling us to concentrate on patient care.
Cons
Occasionally ModMeds inflexibility necessitates adjusting our workflows to align with the system rather than the other way around.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Trent
Medical Practice, 51-100 employees
Oct 25, 2023
EMA saves time and makes money
EMA saves time and makes money
Pros
The intuitive documentation saves providers time on administrative work allowing them to focus on patient care.
Cons
Sometimes ModMeds rigidity forces us to change our workflows instead of it adapting to fit ours.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Trent
Medical Practice, 51-100 employees
More than a year
Oct 01, 2023
The Ideal EMR
The Ideal EMR
Pros
The intuitive software makes patient care a smooth process.
Cons
Occasional downtime issues especially during Amazon Prime Day.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Ronald
Medical Practice, 101-500 employees
Sep 15, 2023
Best Dermatology EMR
Best Dermatology EMR
Pros
I appreciate the appointment flow screen and the realtime charting capabilities as well as the efficient biopsy log.
Cons
Mod Med continually updates which can be challenging.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kelly
Medical Practice, 1-10 employees
Sep 15, 2023
Mixed Feelings
Mixed Feelings
Pros
The EHR documentation is excellent and the iPad interface is functional.
Cons
Terrible customer service with billing issues and unresponsiveness.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Bart
Health, Wellness, and Fitness, 11-50 employees
Sep 15, 2023
Best Derm EMR
Best Derm EMR
Pros
I love the appointment flow screen and having all the info for each appointment on one screen. The EMR is unmatched for real-time charting in the patient room. The biopsy log feature is also fantastic compared to our previous paper log.
Cons
ModMed is always making updates and getting better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Medical Practice, 1-10 employees
More than a year
Sep 06, 2023
Great EHR maybe WORST customer service in history
Great EHR maybe WORST customer service in history
Pros
The EHR documentation is excellent and the iPad interface is good.
Cons
Customer service is nonexistent. Weve asked to remove providers and services over the years but they keep billing us for them. Even after selling the company and transferring the account we still get billed. Theyre unresponsive and simply dont care about our business once we start with them.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
2
Bart
Health Wellness and Fitness, 11-50 employees
More than a year
Sep 04, 2023
The EMR You need
The EMR You need
Pros
The softwares intuitive ease of use makes seeing patients flow smoothly.
Cons
The system often slows down especially when Amazon has a Prime day.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ronald
Medical Practice, 101-500 employees
More than a year
Sep 03, 2023
A Challenging Experience
A Challenging Experience
Pros
At least the customer support team is friendly.
Cons
Limited training and high expectations for system familiarity.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Chris
Health, Wellness, and Fitness, 1-10 employees
Aug 15, 2023
PostImplementation Support Issues
PostImplementation Support Issues
Pros
Great features and an intuitive system.
Cons
Frustrations with billing support and lack of responsiveness.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Bracken
Hospital & Health Care, 11-50 employees
Aug 15, 2023
A Nightmare
A Nightmare
Pros
At least customer service is friendly.
Cons
Training is very limited and they expect us to instantly understand the system.
Ease of use
3
Value for money
6
Customer Support
4
Functionality
6
Chris
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Aug 05, 2023
Inefficiency Complaint
Inefficiency Complaint
Pros
The software is visually appealing and userfriendly for nontechsavvy staff.
Cons
Inefficient operations frequent scrolling and technical issues.
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Thu
Medical Practice, 11-50 employees
Jul 15, 2023
Decent EHR System
Decent EHR System
Pros
Modmed offers a userfriendly design with room for improvement.
Cons
Varied customer support experiences average billingclaims support and challenging analytics.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Frankie
Medical Practice, 11-50 employees
Jul 15, 2023
The better of the EHR systems
The better of the EHR systems
Pros
Modmed has a nearly foolproof design but theres room for improvement. Its fairly easy to train new staff on the features and processes. Support is generally great with fast response times but it depends on who answers the phone.
Cons
Support quality varies depending on who answers the phone. The billing/claims end is just okay but it definitely needs fine-tuning. Analytics are a nightmare.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Frankie
Medical Practice, 11-50 employees
More than a year
Jul 13, 2023
The most inefficient EMR I have used in 15 years
The most inefficient EMR I have used in 15 years
Pros
Its visually appealing and easy to use even for non-tech-savvy staff.
Cons
Its inefficient with constant scrolling switching between screens unable to upload prescription details doesn�t update history automatically and frequently crashes.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Thu
Medical Practice, 11-50 employees
More than a year
Jul 08, 2023
Ortho EHR
Ortho EHR
Pros
Its easy to use an all-in-one platform and offers options for my clinical staff to work on the iPad.
Cons
The products speed is often very slow especially with analytics and faxing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kallie
Hospital & Health Care, 11-50 employees
More than a year
Jun 16, 2023
Modernizing Medicine Review
Modernizing Medicine Review
Pros
Integration with various products and programs.
Cons
System cost and approval time for enhancements.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lisa
Hospital & Health Care, 51-100 employees
Jun 15, 2023
Ortho EHR Experience
Ortho EHR Experience
Pros
Ease of use and comprehensive platform for clinical staff.
Cons
Occasional slow speed issues with analytics and faxing.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Kallie
Hospital & Health Care, 11-50 employees
Jun 15, 2023
Modernizing Medicine
Modernizing Medicine
Pros
I like that it integrates with most of the products and programs we use in our practice.
Cons
The system is costly and it takes a long time to get enhancements approved.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Lisa
Hospital & Health Care, 51-100 employees
More than a year
Jun 15, 2023
ModMed’s solid analytics integration is our clinical productivity hack!
ModMed’s solid analytics integration is our clinical productivity hack!
Pros
As a volunteer clinician at the Heartland Jesuits Shelter-NV, we were searching for an affordable EHR with the maximum number of patient data-tracking and billing management features available. ModMed has proven to be a solid subscription for these ends. The patient analytics feature is especially good; we’ve increased our tracked revenue from subsidized patient e-payments by 12% over the last quarter – hoping for even better this time.
Cons
No major cons.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Mary J. L. Scott
Heartland Jesuits Shelter, NV, Head Count: 10 employees
Apr 03, 2023
Great product but tricked us into paying $28K extra
Great product but tricked us into paying $28K extra
Pros
We love the actual product. Cloud-based services are great compared to our previous local server/remote setup.
Cons
Software support has been good but it took around six weeks to get a response from the billing team. The initial contract didnt show any of the ancillary items we specifically asked about except efax. They also didnt include tax on the contract so its misleading when budgeting or making financial decisions to switch. We were led to believe that everything we could be charged for was included but that wasnt the case.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
10
Theressa
Health Wellness and Fitness, 11-50 employees
Less than 6 months
Mar 27, 2023
Great Product with Billing Concerns
Great Product with Billing Concerns
Pros
The product is highly appreciated especially its cloudbased services.
Cons
Delayed billing team responses and contract discrepancies.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Theressa
Health, Wellness, and Fitness, 11-50 employees
Mar 15, 2023
Satisfactory Experience
Satisfactory Experience
Pros
Dermatologyspecific features and userfriendliness are a plus.
Cons
Limited scheduling views on a single screen.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mandi
Medical Practice, 1-10 employees
Feb 15, 2023
Overall Satisfied
Overall Satisfied
Pros
I appreciate how the documentation flow and functionality are tailored specifically for dermatology. Its very user-friendly and easy to learn.
Cons
I wish we could view more than one schedule on the same screen side by side.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mandi
Medical Practice, 1-10 employees
More than a year
Feb 02, 2023
ModMed is the goods for ophthalmology practices
ModMed is the goods for ophthalmology practices
Pros
As a state-of-the-art eye clinic in Madison, we needed an affordable EMR service to automate our clinic; frankly because due to staff shortage are rising location overheads, we had to rely on tech to get the job done. ModMed, since we signed up in Jan 2022, hasn’t disappointed for the most part. The patient scheduling feature is the best; we’ve been able to drive a lot of our revenue during COVID with telemedicine on it.
Cons
Onboarding was a little difficult at first; it did take us a good two weeks to learn it properly (but it’s paid off, so not a lot to worry about.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Jacob D. H Jr.
Sight Sacred Clinic, WI, Head-Count: 34-39 employees
Feb 01, 2023
Prism Clinical Manager Review
Prism Clinical Manager Review
Pros
The implementation process was aided by instructional materials.
Cons
Cosmetic features need more customization.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Christa
Medical Practice, 11-50 employees
Jan 15, 2023
Useful functions and user-friendly software
Useful functions and user-friendly software
Pros
The customer support service of Modernizing Medicine EHR Software is great. It enables us to practice paper free. E-prescribing is HIPAA compliant.
Cons
Claim generation has been a bone of contention for our practice. We have identified errors in automatic claims generated through the system.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Maria
Eye M.D. of Niceville, 2-10 employees employees
Jan 02, 2023
Prism Clinical Manager
Prism Clinical Manager
Pros
Ive been heavily involved in the inventory process and with the videos and step-by-step instructions I was able to implement and teach the staff how to use it.
Cons
Some features like cosmetics need to be more customizable.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Christa
Medical Practice, 11-50 employees
More than a year
Jan 01, 2023
Disappointing Value
Disappointing Value
Pros
The installation was problematic and account managers were unresponsive.
Cons
Integrations had bugs and unfulfilled promises no executive response.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Maria
Hospital & Health Care, 1-10 employees
Nov 15, 2022
Not the value I was led to believe
Not the value I was led to believe
Pros
Installation was a disaster account managers are unresponsive integrations have bugs and it doesnt deliver as promised. No response from executives. Avoid!
Cons
Its all a nightmare. Theres nothing to like nothing exemplary.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Maria
Hospital & Health Care, 1-10 employees
Less than a year
Nov 14, 2022
Mod Med transition
Mod Med transition
Pros
The reporting accuracy and ease of use are great.
Cons
The Relatient confirmation system doesnt offer enough resources for our practice.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Holley
Health Wellness and Fitness, 51-100 employees
Less than a year
Oct 17, 2022
Transition to Mod Med
Transition to Mod Med
Pros
Accurate reporting and userfriendly features.
Cons
Insufficient resources in the Relatient confirmation system.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Holley
Health, Wellness, and Fitness, 51-100 employees
Oct 15, 2022
Specialty-specific
Specialty-specific
Pros
The otolaryngology module explicit to our practice is very much structured and as changes were required, they were done in an ideal way. The system is pretty cool and that is coming from one experience.
Cons
At first, the Practice Management side of the product was not comparable to our earlier system, however, after some time, the updates and changes have improved it extraordinarily. I would to thank you for the updates.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Jeff
ENT & Allergy, 2-10 employees employees
Oct 12, 2022
ModMed Review
ModMed Review
Pros
The quick integration was fantastic. Its user-friendly.
Cons
Overall there are few cons. Reports could be improved to meet specific requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Medical Practice, 11-50 employees
More than a year
Sep 18, 2022
ModMed Review
ModMed Review
Pros
I appreciated the smooth integration process and the userfriendly interface.
Cons
While generally satisfied I believe there is room for improvement in the reporting features to cater to specific needs.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Maria
Medical Practice, 11-50 employees
Sep 01, 2022
This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward
This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward
Pros
When you shut it down it doesnt restart on its own like a vampire or zombie.
Cons
Customer service is poor the interface is overcomplicated training is inadequate and weve contracted with an inept and inadequate clearinghouse. They respond to every single request with Good idea but we cant do that and what should be single-step processes require multiple screens and users. They flood my inbox with invitations to seminars where Im supposed to learn how to improve my business. Its obnoxious and intrusive.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Paul
Medical Practice, 11-50 employees
More than a year
Aug 21, 2022
Amazing for billing patients
Amazing for billing patients
Pros
It is user-friendly software with a lot of templates for reports. You can use it on iPads too. Revenue cycle management is very useful.
Cons
There are some issues with connectivity but overall, nothing to worry about.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Khalique
Mid Atlantic Plastic Surgery, 10-49 employees
Aug 11, 2022
This Poorly Designed UserUnfriendly Software Is Sending My Blood Pressure Skyward
This Poorly Designed UserUnfriendly Software Is Sending My Blood Pressure Skyward
Pros
I found relief in the fact that the software doesnt restart automatically.
Cons
My experience was marred by subpar customer service an overly complex interface and insufficient training. Additionally issues with the clearinghouse unproductive responses and cumbersome processes were highly aggravating. The constant inundation of seminar invitations was also intrusive.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Paul
Medical Practice, 11-50 employees
Aug 01, 2022
Wonderful rapidly growing software provider
Wonderful rapidly growing software provider
Pros
It is a user-friendly software and I especially love the practice management features. The appointment reminder option is very revolutionary. It works like a charm.
Cons
The software does not update in real-time, seldomly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Cynthia
Dermatology Specialists, 2-9 employees
Jun 15, 2022
EMA is great, customer service is bad
EMA is great, customer service is bad
Pros
Its a user-friendly EMR system that saves time in the clinic.
Cons
The EMR software EMA is good and user-friendly saving time in clinic. Implementing new features is a nightmare of discovery calls introductory calls and unusually long timelines for deploying new services. The customer service is terrible which is surprising considering its priced at a premium level.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Samuel
Medical Practice, 1-10 employees
More than a year
May 23, 2022
EMA is great customer service is bad
EMA is great customer service is bad
Pros
The EMR software EMA was notably userfriendly and helped me save time during clinic operations.
Cons
Despite the softwares functionality the process of implementing new features was arduous due to prolonged discovery calls and delayed service deployments. My dissatisfaction was exacerbated by the poor quality of customer service especially considering the premium pricing.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Samuel
Medical Practice, 1-10 employees
May 01, 2022
The best specialty-specific EMA
The best specialty-specific EMA
Pros
The best EMA for specialty practice in the market. Modernizing Medicine has specifically designed its software to provide all the features that would make our day-to-day working experience ten times better and easier. It prioritizes the needs of the patients and clinicians. The platform is so easy to navigate and simple to work with. The support staff is very helpful, kind, and knowledgeable. There are different modules that integrate seamlessly with the EMA, such as patient portal, diagnostics, practice management, billing, etc. The companys pro-activity and responsiveness set them apart from any competitor on the market.
Cons
The office has to make adjustments and increase its workflow to come together in cooperation with the system’s speed.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Tom
Premier Dermatology LLC, - employees
Apr 12, 2022
Modernizing Medicine
Modernizing Medicine
Pros
Their software updates are regular and iron out any issues that pop up, which is great.
Cons
Creating notes can be a bit cumbersome and some more customization options are needed.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Brandon
Health, Wellness and Fitness, 10-49 employees
Mar 15, 2022
Shoddy coding/error messages multiple times a w
Shoddy coding/error messages multiple times a w
Pros
Absolutely terrible! Theres nothing we like about it!
Cons
Where to start... this system is clunky super expensive and misleading. Do not use this software!
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Alexandra
Medical Practice, 11-50 employees
Less than 6 months
Mar 13, 2022
Shoddy codingerror messages multiple times a w
Shoddy codingerror messages multiple times a w
Pros
I regret to say that there was nothing I found appealing about the software.
Cons
My negative experiences revolved around the softwares clunkiness exorbitant cost and deceptive nature which have significantly impacted our financial stability.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Alexandra
Medical Practice, 11-50 employees
Mar 01, 2022