ModMed Reviews

“Too many clicks and under codes

Pros

The Workflow tab is helpful for seeing how the clinic is flowing. I also use the Code tab to review charts but it's only helpful if you're just looking at one day at a time.

Cons

It takes way too many clicks and page changes just to finish a note. I always have to manually edit the billing codes because Modmed under-codes everything. And when we ask them to fix it, their response is terrible.

“A dishonest and difficult switch

Pros

Nothing good here.

Cons

There's nothing I like ! Switching from Exscribe to MOD MED is a complete joke. They weren't honest about the initial pricing and I was quoted a totally different price. I feel like I was sold one program but ended up with something completely different.. It's just not orthopedic-friendly at all.

“love it but needs phone support

Pros

Our practice uses two different EMR systems so we get to see how they both work and compare them. We absolutely love ModMed and wish they offered a Cardiology version so we could switch everything over. Right now we use it for Dermatology and Allergy & Asthma. The practice management side is extremely user-friendly. Since I work on the admin side, I can't speak for the clinical part but our doctors seem to find it easy to use and are happy they bought it.

Cons

Customer support could really use some work. Whenever we have a problem, it's so hard to actually get someone on the phone. Everything has to be done by email which just slows down getting anything fixed.

“Easy but extra fees add up

Pros

I find it very user friendly and it integrates with other systems really well. The customer support has been top notch. It's also a very HIPAA-compliant electronic medical record for managing our ophthalmology patients.

Cons

There's a monthly fee for every single integration. Sometimes it's per provider, too. The other software we use doesn't charge a fee for this but it definitely does.

“There are way better programs out there

Pros

Got nothing positive to say. I cant stand this program anymore. I was really excited at first by all the promises they made but all the problems just kept piling up. A few bugs got fixed but it feels like the company grew too fast to actually care for its customers. The glitches got worse with time and now every call to tech support is just another false promise. To their credit they are friendly people and act genuinely surprised that my issues have not been resolved yet. They always promise to take it up and get fix everything but nothing ever happens.

Cons

This program is nothing but constant glitches. I waste hours every day just trying to avoid issues. After a year of being promised fixes nothing ever changes. Already stuck with it because Ive already invested too much. To make matters worse you have to pay for parts of the software that dont even work. I have tried to stay patient but its just not right. They sold me on a product that doesnt ever deliver. I paid for Dragon Medical in the app for my iPad but the cursor keeps jumping all over the place and I have to stop every few words just to get it back on track. Its been year and a half now and Ive wasted a lot of money on it.

“Charting made easier

Pros

Its super simple to document visits in ModMed. One of the things I love is how you can create templates to make charting way easier. I find it very convenient!

Cons

Its really frustrating when the site goes down especially in a medical office since we cant wait for long durations. We have no choice but to go back to paper documentation when that happens. It just makes everything harder and slower.

“Compatible with IPAD

Pros

I love that this EMR works with an iPad so I can show patients their data right in front of them. Plus its specifically designed for ophthalmology which makes it the top choice for me.

Cons

I find the PC version quite complicated. The layout is so different from the iPad version that its almost unrecognizable. Unless theyve updated it recently.

“Really happy with the experience

Pros

I really love how easy it is to access all the pages I need. Everything is laid out clearly and I can quickly find what I'm looking for with just a few clicks. It saves me so much time!

Cons

I wish the patient account notes were more visible, like on the front page before checking in. It would save me some time.

“Pretty good, though some tweaks needed

Pros

It is super organized which makes it really easy to get around. I never feel lost and I can always find exactly what I need without any confusion.

Cons

I work a lot in the faxes tab and honestly it could use some better organization. I mainly need to see referrals but once they're linked to a patient chart, they can get lost. It would be so much easier if there were a dedicated referral tab that keeps everything organized while still linking to the patient. Also it would be super helpful if we could preview the fax when creating a task. Sometimes I accidentally task the wrong fax and end up double-checking everything just because I can't preview it. The only way to check is by looking at the fax number, which isn't always ideal.

“Very simple to use

Pros

Navigation is seriously very smooth! I can jump between tabs without any issues and everything loads quickly. I never have to waste time searching for things.

Cons

Honestly, I don't have any issues. Everything's been handled smoothly, no problems.

“satisfied with ModMed so far

Pros

Everything is so well-organized and it integrates easily with our patient scheduling system. The whole setup just makes my work flow a lot more smoothly, which is a huge time-saver.

Cons

One thing I don't like is that I can't delete an intramail like a regular email. also when an appointment is canceled in our scheduling system, eCw, it doesn't show as canceled on ModMed which is frustrating.

“Awesome software overall

Pros

I appreciate the combination of streamlined documentation and ease of use. It makes entering information quick and simple and it doesn't feel like a hassle at all. It really keeps me on track throughout the day.

Cons

The iPad format feels like it has a lot of extra steps that I could do without.

“Great tool to use

Pros

It's incredibly efficient for managing my daily tasks. It helps me stay organized and focused and I can get through my day a lot more productively. I love how much easier it makes my work.

Cons

My least favorite thing is not having an option for dark mode. It'd be nice to have it, especially for working longer hours.

“Solid software!

Pros

ModMed makes the check-in and check-out process so much simpler. It's quick, easy and takes a lot of the stress out of those busy moments.

Cons

Sometimes glitches in the system really mess up our whole workday.

“Al in one solution

Pros

One of my favorite things is how everything gets automatically filled in for me. It's such a time-saver and I don't have to worry about entering the same information over and over again.

Cons

All the updates and downtime are a bit much. Switching back and forth between practice and add-on isn't ideal.

“I'm a big fan of ModMed

Pros

It's really easy to go through and super fast. There's no lag or delay, which is a big deal when you're trying to get things done quickly. It feels really smooth and responsive.

Cons

I don't have any dislikes. I think it's fast and easy to use overall.

“Happy overall, just a few concerns

Pros

I love how billing and note-writing are integrated into the system. I can easily see the cost of each CPT code and quickly run financial reports or sort them by various fields. It's also really easy to modify the schedule or add new time blocks, making everything a lot less stressful.

Cons

A few issues I've noticed: 1) There's not enough follow-up on billing. 2) Scrolling in the OCTs in image management is backwards and not intuitive. 3) Updates take forever; I was told the OCT scrolling issue would take 2-3 years to fix. 4) You can't change the "sticky" fields and some important ones like saving faxes to the patient's chart are now un-sticky, which is a pain.

“I love ModMed

Pros

I admire how easy it is to find and view EHRs. It's very simple and saves me so much time. I can quickly get to the info I need without any issue!

Cons

Honestly I don't know. It's so great at making everything easier, I can't think of anything more it could do.

“Really enjoy using ModMed

Pros

The system is very easy to use and smooth. I can switch from impression to plan without any issues.

Cons

One thing that annoys me is when I'm working through my tasks and click on a task, it takes me all the way back to page one. I wish it would just keep me where I was in the task list.

“Great program to work with

Pros

It integrates really well with our path lab and pharmacies, making everything run smoothly. On top of that it's incredibly easy to use

Cons

When the system goes down and we have to paper chart, it sets me back so much.