ModMed Reviews

“Specialty-focused layout

Pros

Right away, the specialty-focused layout stood out in a good way. It feels user-friendly to use, is simple to move through and helps save time thanks to efficient workflows. I also appreciate how customizable it is to match the specific needs of our practice which makes day-to-day operations run more efficiently.

Cons

At busier times, the system can be a little slow and that sometimes interrupts the workflow. A few tasks also take several steps to finish so they can feel a bit more time-consuming than they should. The customization options are definitely valuable but getting everything set up at the beginning does require extra time and effort.

“continually improving user experience

Pros

Its great how they keep rolling out improvements and new capabilities that make the overall user experience better. The software is also very simple to use.

Cons

I still think the reporting features could be better especially when it comes to customization. It would be helpful if reports could be tailored more without running into errors.

“easy to create notes

Pros

Using it feels very easy and building a note is mostly done with just a few clicks. The coding is already included as part of the workflow which makes the whole note-building process simple and efficient.

Cons

it doesn't save properly when more than two people are in the chart at the same time. Also, we can't complete the path log from the chart on a tablet so we have to switch to a desktop or actual computer for that part.

“Gives quick access to patient information

Pros

Handling patient charts is incredibly efficient with this system which matters a lot in my dermatology practice. The chart review process especially the visual body feature, makes it simple to assess and compare patient photos from past and current visits without wasting time. That's particularly helpful when I'm away from the office and need quick access to patient information on the spot. The integration with Apple devices is another big plus because it improves how accessible and convenient the software feels day to day. I also really appreciate being able to create stickies for counseling points and recommendations since that helps with both documentation and communication while keeping my workflow organized. On top of that, the phrase feature makes it faster to insert commonly used statements which helps keep chart management efficient.

Cons

Adding attachments can feel more complex than it should and embedding them directly into the chart for consultants is not as seamless as I would want. It would also help a lot if there were a hyperlink option within notes so I could jump directly to related photos or written impressions because the current process adds extra steps to the workflow. Important patient details such as allergies, blood thinner use and other critical information also deserve a more prominent spot in the interface so they are easier to notice right away. The schedule would be clearer too if different visit types were color-coded since that would improve organization. Finding other HISP direct mail users and their addresses is less user-friendly than expected. I'd also like to see support for dot phrases similar to Epic since that would make shorthand note-taking much more efficient. EMA's native phrases feel somewhat limited and not being able to copy or use phrases created by others makes things less efficient than they could be. On top of that, the transition into using the system was harder than necessary because there wasn't enough time with experts and the guidance that had been promised during setup ended up feeling insufficient.

“improved our efficiency

Pros

Our providers now spend much less time creating and documenting clinical notes which has made our daily workflow much more efficient. It has also cut down the time the front desk spends indexing faxes and helped reduce scheduling issues so the administrative side feels far more manageable. The MIPS advising feature in EMA has been especially valuable because it has helped our practice report successfully with a positive adjustment which really shows a worthwhile return on the investment. Also, being able to handle MIPS reporting directly from Firm Admin has made our reporting process simpler and less time-consuming overall. Altogether, these features have had a major impact on both our operational efficiency and our financial results.

Cons

There are still a few areas where it could be better especially the orders workflow and the referral management integration. The initial setup was also very involved and took a lot of effort, particularly when it came to building out our clinical and front desk workflows. That part felt like a major project. It also would have helped if the trainers had stronger knowledge of MIPS since that could have made the setup process much easier to get through.

“Wonderful updates

Pros

The ongoing, relevant updates in the practice management system are amazing. They've helped a lot with our daily operations by improving workflow, reducing efficiency issues and making operational tasks and reporting much more manageable. For our dermatology practice, it has become a very valuable tool. Klara has also been an excellent integration and adds a lot to the overall experience. A big reason we moved over from NexTech was for better reporting and that decision has definitely paid off. Even though the initial setup was difficult and took some effort, the long-term advantages have far outweighed those early challenges so the transition has absolutely been worth it.

Cons

Getting everything set up at the beginning is definitely challenging. While the system ends up being very beneficial over time, the onboarding process is not simple and can feel intimidating for new users. I also think live chat support could be more available since that would make the overall support experience much better.

“poor customer service

Pros

I appreciate how the system picks up on the tasks I perform regularly and lets me repeat them which helps me work faster and fits the way I prefer to operate. The documentation-by-exception feature during exams is also helpful because it keeps the focus on findings that are outside the norm, cutting down on repetitive charting and saving time. Another plus is that new staff members can learn it without much difficulty so training takes less time and they can get up to speed quickly. Being able to use it on an iPad is also a real advantage since the added mobility and convenience are useful in my practice.

Cons

That said the overall customer service has been poor. Most of the time, we do not seem to have a dedicated support contact and whenever I bring up an issue, it often feels like the assumption is that I caused it even when I am clearly reporting a bug. The sales process was especially frustrating because we were misled when we signed on for the practice management side. That experience was bad enough that it made me question whether I would ever want to work with this company again. On top of that, the practice management module has been a major letdown. It feels like the technology is about 15 years behind and does not take advantage of what modern systems should be able to do. The setup process was also disappointing since we were promised that all payor data would transfer over and that simply did not happen.

“Highly recommended

Pros

Having EMR, patient engagement and billing all in one place has made a big difference for our dermatology practice. It has helped us organize patient flow, improve overall efficiency and keep the team working within one unified system. We used to rely on separate platforms for different tasks but after fully switching over to ModMed for EMR, billing and scheduling, our operations became much more cohesive. At first, we were only using part of its functionality but once we expanded into the full system, the benefits were clear. Getting everything set up for our practice was also very simple which made the transition even better. I'm extremely happy with it and would absolutely recommend it to others without hesitation.

Cons

The current Klara functionality within the system feels limited especially when it comes to appointment confirmations. We really need more communication options there, including phone calls, voicemail and email so we can reach patients more effectively.

“automated our workflow

Pros

Running a dermatology clinic feels more manageable with how well it automates different parts of the workflow. That has really improved our efficiency and gives us more time to focus on patient care instead of getting stuck doing repetitive administrative work. Another thing I appreciate is the strong support network behind it. Having multiple people available to help means issues can be handled quickly and that makes the overall experience with the software much better. The text reminder feature has also been a big plus since it helps patients get appointment reminders on time. Because of that, we've seen fewer missed appointments and our clinic operations stay more on track.

Cons

Products don't always match the level of quality they're presented as having. When new features or products come out, they often seem to promise a lot but don't fully deliver in practice. It would be much more useful if there were clearer transparency around the current state of new functionality, including its limitations, rather than acting like everything new is fully polished right away.

“Makes my dermatology practice manageable

Pros

This software has been helpful because the interface is user-friendly which makes our work in a dermatology practice much easier. One feature that has really stood out is the insurance verification process. It checks benefits efficiently and helps organize administrative work without adding extra hassle. That has saved us a lot of time while also cutting down on potential errors which improves the overall workflow. Creating patient charts is also very simple so documentation and record-keeping feel much less complicated. Compared with other software we used before, the setup process was noticeably more seamless which gave me confidence in using it from the beginning. Overall its usability and functionality have made a clear difference in our practice's operational efficiency and I would absolutely recommend it to colleagues.

Cons

Note-taking section still needs work. I need to document in patient charts in a way that clearly shows the date and identifies who entered each note so anyone reviewing the chart can easily follow the documentation history. That kind of visibility is really important for team collaboration and for maintaining continuity in patient care.

“Simplest program I've ever used

Pros

Working in dermatology, I need software that doesn't slow me down and this has been incredibly convenient from the start. After 19 years in healthcare, I can honestly say it's the simplest program I've had to learn and use and that makes a big difference in my day-to-day workflow. Being able to pick it up quickly saves time and takes a lot of the stress out of dealing with complicated systems. Brandy has also been a huge help whenever billing questions come up which really speaks to the quality of customer support. That mix of an user-friendly interface and dependable assistance has improved our daily operations a lot and helps keep everything running seamlessly. Even the initial setup was very simple which made getting started even more convenient. Overall I'm extremely happy with the service and if I had to rate how strongly I'd recommend it, it would absolutely be a 10 out of 10.

Cons

One thing I'd still like to see improved is the insurance verification process since it doesn't always verify every insurance as thoroughly as it could. It would also be really helpful if the system could automatically refresh whenever new information becomes available from insurance carriers.

“user-friendly for everyone

Pros

It was remarkably easy for both me and my team which made the transition much easier than expected. The layout works well for our daily routine especially being able to move back and forth between the Practice Management and Clinic sides without hassle. The eye log feature is another big advantage since it helps when reviewing previous information and comparing images inside the image management system. Features like these take a lot of the complexity out of managing patient records and help keep the clinic running efficiently. Overall its usability is a major strength and that is why I would confidently recommend it and rate it a 9 out of 10.

Cons

I run pretty often into 504 errors and they interrupt the workflow enough to become frustrating. I also think the communication between the Practice Management side and the office flow side needs to be stronger to make the system function better overall. Although I use it alongside other tools like Phressia, the integration could definitely be improved to create a more connected and seamless experience.

“Brilliant custom templates

Pros

The flow screens and customization options made a noticeable difference in how our clinic operates especially for the doctors. Being able to give each provider templates that match their specialty and set different appointment lengths creates a more personalized setup that helps patient flow run more efficiently. Checking patients in and moving them through the system to the doctor and optical is very organized. It also makes faxing patient clinic reports to primary care physicians quick and simple. On top of that, the initial setup was simple to understand because the instructions were clear which made the transition much easier for my team.

Cons

Tasks are not automatically assigned when faxes come in from outside referrals. I also wish the integration with Phreesia worked better during the check-in process because it does not feel as efficient as it should.

“Too many clicks and under codes

Pros

The Workflow tab is helpful for seeing how the clinic is flowing. I also use the Code tab to review charts but it's only helpful if you're just looking at one day at a time.

Cons

It takes way too many clicks and page changes just to finish a note. I always have to manually edit the billing codes because Modmed under-codes everything. And when we ask them to fix it, their response is terrible.

“A dishonest and difficult switch

Pros

Nothing good here.

Cons

There's nothing I like ! Switching from Exscribe to MOD MED is a complete joke. They weren't honest about the initial pricing and I was quoted a totally different price. I feel like I was sold one program but ended up with something completely different.. It's just not orthopedic-friendly at all.

“love it but needs phone support

Pros

Our practice uses two different EMR systems so we get to see how they both work and compare them. We absolutely love ModMed and wish they offered a Cardiology version so we could switch everything over. Right now we use it for Dermatology and Allergy & Asthma. The practice management side is extremely user-friendly. Since I work on the admin side, I can't speak for the clinical part but our doctors seem to find it easy to use and are happy they bought it.

Cons

Customer support could really use some work. Whenever we have a problem, it's so hard to actually get someone on the phone. Everything has to be done by email which just slows down getting anything fixed.

“Easy but extra fees add up

Pros

I find it very user friendly and it integrates with other systems really well. The customer support has been top notch. It's also a very HIPAA-compliant electronic medical record for managing our ophthalmology patients.

Cons

There's a monthly fee for every single integration. Sometimes it's per provider, too. The other software we use doesn't charge a fee for this but it definitely does.

“There are way better programs out there

Pros

Got nothing positive to say. I cant stand this program anymore. I was really excited at first by all the promises they made but all the problems just kept piling up. A few bugs got fixed but it feels like the company grew too fast to actually care for its customers. The glitches got worse with time and now every call to tech support is just another false promise. To their credit they are friendly people and act genuinely surprised that my issues have not been resolved yet. They always promise to take it up and get fix everything but nothing ever happens.

Cons

This program is nothing but constant glitches. I waste hours every day just trying to avoid issues. After a year of being promised fixes nothing ever changes. Already stuck with it because Ive already invested too much. To make matters worse you have to pay for parts of the software that dont even work. I have tried to stay patient but its just not right. They sold me on a product that doesnt ever deliver. I paid for Dragon Medical in the app for my iPad but the cursor keeps jumping all over the place and I have to stop every few words just to get it back on track. Its been year and a half now and Ive wasted a lot of money on it.

“Charting made easier

Pros

Its super simple to document visits in ModMed. One of the things I love is how you can create templates to make charting way easier. I find it very convenient!

Cons

Its really frustrating when the site goes down especially in a medical office since we cant wait for long durations. We have no choice but to go back to paper documentation when that happens. It just makes everything harder and slower.

“Compatible with IPAD

Pros

I love that this EMR works with an iPad so I can show patients their data right in front of them. Plus its specifically designed for ophthalmology which makes it the top choice for me.

Cons

I find the PC version quite complicated. The layout is so different from the iPad version that its almost unrecognizable. Unless theyve updated it recently.

“Really happy with the experience

Pros

I really love how easy it is to access all the pages I need. Everything is laid out clearly and I can quickly find what I'm looking for with just a few clicks. It saves me so much time!

Cons

I wish the patient account notes were more visible, like on the front page before checking in. It would save me some time.

“Pretty good, though some tweaks needed

Pros

It is super organized which makes it really easy to get around. I never feel lost and I can always find exactly what I need without any confusion.

Cons

I work a lot in the faxes tab and honestly it could use some better organization. I mainly need to see referrals but once they're linked to a patient chart, they can get lost. It would be so much easier if there were a dedicated referral tab that keeps everything organized while still linking to the patient. Also it would be super helpful if we could preview the fax when creating a task. Sometimes I accidentally task the wrong fax and end up double-checking everything just because I can't preview it. The only way to check is by looking at the fax number, which isn't always ideal.

“Very simple to use

Pros

Navigation is seriously very smooth! I can jump between tabs without any issues and everything loads quickly. I never have to waste time searching for things.

Cons

Honestly, I don't have any issues. Everything's been handled smoothly, no problems.

“satisfied with ModMed so far

Pros

Everything is so well-organized and it integrates easily with our patient scheduling system. The whole setup just makes my work flow a lot more smoothly, which is a huge time-saver.

Cons

One thing I don't like is that I can't delete an intramail like a regular email. also when an appointment is canceled in our scheduling system, eCw, it doesn't show as canceled on ModMed which is frustrating.

“Awesome software overall

Pros

I appreciate the combination of streamlined documentation and ease of use. It makes entering information quick and simple and it doesn't feel like a hassle at all. It really keeps me on track throughout the day.

Cons

The iPad format feels like it has a lot of extra steps that I could do without.

“Great tool to use

Pros

It's incredibly efficient for managing my daily tasks. It helps me stay organized and focused and I can get through my day a lot more productively. I love how much easier it makes my work.

Cons

My least favorite thing is not having an option for dark mode. It'd be nice to have it, especially for working longer hours.

“Solid software!

Pros

ModMed makes the check-in and check-out process so much simpler. It's quick, easy and takes a lot of the stress out of those busy moments.

Cons

Sometimes glitches in the system really mess up our whole workday.

“Al in one solution

Pros

One of my favorite things is how everything gets automatically filled in for me. It's such a time-saver and I don't have to worry about entering the same information over and over again.

Cons

All the updates and downtime are a bit much. Switching back and forth between practice and add-on isn't ideal.

“I'm a big fan of ModMed

Pros

It's really easy to go through and super fast. There's no lag or delay, which is a big deal when you're trying to get things done quickly. It feels really smooth and responsive.

Cons

I don't have any dislikes. I think it's fast and easy to use overall.

“Happy overall, just a few concerns

Pros

I love how billing and note-writing are integrated into the system. I can easily see the cost of each CPT code and quickly run financial reports or sort them by various fields. It's also really easy to modify the schedule or add new time blocks, making everything a lot less stressful.

Cons

A few issues I've noticed: 1) There's not enough follow-up on billing. 2) Scrolling in the OCTs in image management is backwards and not intuitive. 3) Updates take forever; I was told the OCT scrolling issue would take 2-3 years to fix. 4) You can't change the "sticky" fields and some important ones like saving faxes to the patient's chart are now un-sticky, which is a pain.

“I love ModMed

Pros

I admire how easy it is to find and view EHRs. It's very simple and saves me so much time. I can quickly get to the info I need without any issue!

Cons

Honestly I don't know. It's so great at making everything easier, I can't think of anything more it could do.

“Really enjoy using ModMed

Pros

The system is very easy to use and smooth. I can switch from impression to plan without any issues.

Cons

One thing that annoys me is when I'm working through my tasks and click on a task, it takes me all the way back to page one. I wish it would just keep me where I was in the task list.

“Great program to work with

Pros

It integrates really well with our path lab and pharmacies, making everything run smoothly. On top of that it's incredibly easy to use

Cons

When the system goes down and we have to paper chart, it sets me back so much.

“My journey with ModMed

Pros

I apperciate that anyone at any of our 4 locations can work on the same patient at the same time. The whole system is easy to use from almost any angle.

Cons

It would be great if I could enter more info, like nicknames, right on the scheduling screen. In our office, we usually find the date and time of the appointment and double-click to start scheduling but some details don't show up unless you create the patient first and find the date and time later, which is a problem.

“Issues with the iPad

Pros

The layout and ease of use of ModMed on desktop is awesome. It's really easy to use and very user-friendly!

Cons

The process for signing consent forms could definitely use some improvement. I'd appreciate a bit more detail on how it works.

“Easy to operate

Pros

I find it really easy to use. The follow-up tabs make it simple to document and I love being able to look at past findings to track my patients.

Cons

For the body map, the pretibial area is huge and it's hard to document multiple biopsy sites there with different names for clarity.

“Overall good tool

Pros

ModMed is super easy to use and it's pretty self-explanatory.

Cons

I wish that if there's a mistake on a bill, I could just fix it instead of having to recreate the whole thing.

“Works well!

Pros

I love that we can just drag and drop files into patient charts instead of printing and scanning everything. It saves so much time!

Cons

The insurance verification feature doesn't work with all insurances, which can be frustrating.

“Awesome EMR for daily use

Pros

Navigation is super easy! I picked up the EMR really quickly and it's perfect for dermatology.

Cons

I can't really think of any big issues. The only challenge I had was just learning a new system when I started my job.

“Happy working with this company

Pros

I've been really impressed with the kindness and transparency of everyone we've worked with, from sales reps to project managers and all the trainers during implementation. They're all eager to help however they can.

Cons

The communication around submitting support cases is hit or miss. Sometimes it's great but other times like when our biller submits cases for billing issues, we never hear back which is unacceptable.

“Interactive layouts

Pros

I like that you can customize the layout and change the order when you're pretesting. It makes things way more flexible.

Cons

Some of the changes after updates can be frustrating. Things get moved around and it's hard to find what I need sometimes.

“ModMed is amazing

Pros

They roll out very helpful updates at mod med. I used to work with paper charts until a friend told me about it and its been a total gamechanger.

Cons

Updates are too frequent for my liking. Some of the features theyre adding just arent necessary making things more complicated than they need to be.

“Great experience so far

Pros

We use both the PM and EHR parts and they work together really well! Really well structured and well integrated!

Cons

Cosmetic packages are a bit complex. Can be a little frustraing!

“Excellent Experience with ModMed EMR

Pros

I’ve had the pleasure of working with ModMed EMR for the past several months, and I couldn’t be more impressed with their service. From the very first interaction, their team has been highly professional, responsive, and committed to providing top-notch solutions. Their software has streamlined our workflow significantly, improving both efficiency and productivity.

Cons

If you’re looking for a reliable and innovative software provider,

“Super efficient

Pros

Checking eligibility is so much easier now and we can pull benefits from insurances we couldn't with our old software.

Cons

Inputting information seems to take a bit more time than I'd like.

“Must-use for your practice

Pros

I'm familiar with it and it's really easy to use. I can always find what I need without a problem.

Cons

Finding patients can be tricky sometimes. It often takes longer than expected and feels pretty time-consuming.

“Top-notch EMR

Pros

It's really easy to use especially for dermatology. I like how drug interactions are listed and prescribing medications is very simple.

Cons

When info gets stuck in the sticky notes, it's really hard to remove which is annoying.

“Outstanding EMR system

Pros

It was so easy to learn! The templates are really helpful and make everything much smoother.

Cons

The "sticky" for shoulder ROM doesn't stick, which is really frustrating.

“helpful but keeps glitching

Pros

MODMed is very user-friendly. It really helps to ease the workload of charting.

Cons

I keep running into little glitches and error codes. That part could really be improved.

“The best all-in-one system

Pros

I think Modmed is the best EMR system out there. You have everything you need in just one software.

Cons

Sometimes it gets stuck but overall I think it's a great system.