ModMed Reviews

“Glad for real people assistance”

Pros

I am glad there are real people available who can assist me with my needs or problems.

Cons

However, I find that it freezes a lot and runs slowly several times during the week.

“Analytics feature shines for reports”

Pros

For me the analytics feature shines when I am pulling together reports

Cons

I frequently notice that payment entries are posted inaccurately

“Impressive interoperability across all offices”

Pros

I am really impressed with its interoperability. We use it for both practice management and as our EMR.

Cons

Honestly I cannot find anything wrong. As it is extremely useful across everything from the front office to the back office.

“Helpful for patient flow management”

Pros

When it comes to managing patient flow and scheduling appointments, I have found it really helpful and it's simple to train new employees to use.

Cons

I wish it offered deeper integration with other apps and services, since that would make my workflow smoother.

“Really easy to use with responsive support”

Pros

Really easy to use and I find customer support responsive as the service follows through well.

Cons

I experience slowness whenever I run analytic reports and it disrupts my productivity.

“Great for remote work”

Pros

Being able to work remotely is great and I find the interface really easy to use and very user-friendly.

Cons

For me, the analytics take a long time to load and there's a noticeable delay when I refresh data.

“Quick charting, however too many features pending”

Pros

I picked up the charting features in the system pretty quickly and with little hassle.

Cons

However, I still find myself waiting on a lot of features because many improvements are pending future updates.

“Easy pickup with specialty-specific modules”

Pros

I have found it really easy to pick up and it offers separate modules tailored for different specialties.

Cons

I'd like the option to run my own reports from the system.

“simple to use, vast information capture”

Pros

For me, the interface is really easy to use and it captures a vast amount of information.

Cons

Occasionally I find that response times for reported issues can be quite long.

“Really well organized and easy classes”

Pros

I have found the classes I have had today to be really well organized and easy to follow.

Cons

Sometimes our testing machines fail to connect and it leaves me unable to proceed with the tasks.

“Easy appointment scheduling and billing”

Pros

I really like the appointment scheduling, find billing is also easy and I like how well it integrates with Klara.

Cons

There's constant clicking required before I can reach the next step.

“Excellent, easy to learn usability”

Pros

The usability of this tool is excellent. Plus it was really easy for me to learn and to show others how to use.

Cons

However, I was frustrated by the long notes and by not being able to re-open my own entries when I needed them.

“Easy integrated EHR and PM”

Pros

I find having the EHR and PM integrated makes billing and caring for patients easy.

Cons

Personally, I find the analytics a little too much as they are very difficult to use and to create reports.

“Simple, centralized and user friendly”

Pros

this tool is really simple to navigate, very user friendly and everything I need is centralized in one place.

Cons

For me, reaching customer service is tough to do and almost everything feels overpriced because most services come with additional fees.

“Excessive clicks, difficult to customize”

Pros

I generally find the interface simple to navigate but it often takes an excessive number of clicks to reach what I need.

Cons

Getting items added or removed is really difficult for me and I struggle to make changes.

“Great tool integration”

Pros

We've been able to bring in lots of other tools to boost our efficiency and the integrations have worked really well for us.

Cons

I wish we'd had more time working with the solutions team to get deeper support and guidance.

“Helpful service, slow actual response times”

Pros

I have found their customer service genuinely helpful and I usually choose to call them instead of submitting an email ticket.

Cons

Many times I notice the problem has already been fixed by the time ModMed gets back to me with a reply.

“Easy cloud upkeep but support lacks expertise”

Pros

I am really relieved by how simple upkeep is thanks to the cloud-based hosting and I find it very easy to use.

Cons

In my experience, the support team needs to be more responsive and better equipped with expertise.

“Analytics and portal need major improvement”

Pros

I really appreciate the transparency around tasks. The protocols are absolutely fabulous!!!!

Cons

For me, the analytics could use some improvement. Also, the patient portal messaging should be clearer and provide filters so I can sort messages by provider or by the reason for contact.

“Really like modmed pay and features”

Pros

Love ModMed Pay along with the other integrated features as they have been the best for sure.

Cons

Analytics reporting tool feels dated and could use an update to become simpler and more user-friendly.