ModMed Reviews

“User friendly and well-organized interface”

Pros

The interface is user friendly and well-organized which makes it easy to use during busy clinic sessions. I also like that certain fields auto-populate and I often use the previous findings tab to speed up filling in notes.

Cons

Occasionally a note won't save properly, forcing me to re-create the entire entry from scratch.

“Easy documentation for complex visits”

Pros

Using it I find the interface very simple and it makes documenting complex visits surprisingly easy.

Cons

I have had instances where it retains data and transfers details from one patient to another, including LOT numbers.

“simple to learn, updates feel excessive”

Pros

The tool is very easy to use and I found it really easy to learn and get comfortable with quickly.

Cons

I sometimes find the updates come pretty frequently and can feel a bit excessive or overwhelming.

“Extremely user-friendly with amazing team”

Pros

As a user, I have found it extremely user friendly. I also love that purple is the best color they use. Plus the ModMed team is a amazing to collaborate with. And the analytics section really helps with generating reports. Moving away from our old system to this one was pretty easy too.

Cons

Honestly I really cannot think of a single negative thing to report about ModMed after using it.

“Customer Support is really bad”

Pros

Whenever we have any feedback, they take it very seriously which is great and they are constantly finding ways to improve the system by adding new features and updates.

Cons

Customer service here is the worst I have ever experienced. Even with our previous, less capable EMR, they would resolve issues within a week. It's been about a month without a response to a simple question about whether we can send collection letters through our clearinghouse since we have ModMed BOOST. Unfortunately, this is not the first time this has happened. It keeps happening over and over again.

“Absolutely outstanding service quality”

Pros

I have found the service here to be absolutely outstanding as the quality stays high every single time and consistently goes beyond what I expect.

Cons

The least helpful part of ModMed, in my experience, is the Orders tab as I have no way to clear those alerts and they just keep piling up without an option to dismiss them.

“really simple software navigation”

Pros

I find it really simple to navigate through the software.

Cons

Sometimes it lags or slows down while I am helping a patient and I find that really frustrating.

“View insurance cards on claims”

Pros

One thing I really appreciate is that I can view the patient's insurance cards right on the claim. The scrubs you can configure for claims make it much easier for me to catch frequent billing mistakes. Having all the front-end rejections grouped in one place is also incredibly handy.

Cons

I found posting payments really challenging when I began billing with ModMed because I dislike not being able to process a full remit at once. All denials funnel into a single 'denials' bucket on claims which was odd at first. Over time I have gotten used to having every denial collected in that one spot.

“Totally transformed our clinic operations”

Pros

In our clinic it has totally transformed how we operate day to day. We have become noticeably more efficient and get more done on our patient days. Switching from paper charts to EMA for documentation has been an absolute lifesaver for our team. Overall the system feels very user friendly and easy to pick up and whenever we have questions, customer support has always been responsive and helpful.

Cons

I don't see many drawbacks to ModMed but one improvement I'd really like is Spanish language support, since a large portion of our patients speak Spanish and that would make communication and documentation much smoother for our team.

“helpful support”

Pros

From my experience, the support team and staff are consistently friendly and helpful. Plus I find it user-friendly and easy to pick up. Even the implementation is quick and basic. And when a planned go-live date gets delayed, it is usually because users have not finished their required setup tasks.

Cons

I have been frustrated by how long it can take for them to implement program changes that would improve the system and be beneficial for users.

“Probably my worst experience with an EMR”

Pros

The system works well and feels easy to use when its working. it makes charting a really simple job. But it often crashes, sometimes once a week which leads to paralyzing our practice because we lose the patient information and visit details which is a bummer.

Cons

Customer service is non-existent. As I mentioned earlier, the software crashes several times a month, leaving us unable to access any patient information (last exam, reason for visit, previous appointments, diagnostic imaging). If you try calling or emailing, you are directed to either an answering service that does not return calls or an email chain that promises someone will be in touch soon. This is simply the worst EMR I have ever used.

“Needs some improvements!”

Pros

When we were using ipads for documentation 5 years ago, it used to feel like a very efficient way. But there hasnt been a lot updates ever since. I also think they can improve integration with other software. the response time to change requests also need to improve.

Cons

We had a time with the integration, the practice management app doesn't work well the finances. Its very annoying because of the errors in coding notes and services. I am also not happy with the customization options because they are very limited.

“You dont have to look anywhere else, its the best”

Pros

ModMed software is user-friendly and it is nearly impossible to mess up. Everything is fixable which makes it excellent for teaching. You can pick it up quickly, as its easy to navigate and set preferences. I accepted this job because I did not want to use any other EMR system. It is definitely my favorite.

Cons

I get very frustrated when I have to block a schedule because it keeps taking me back to today's date.

“Expensive but gets the work done”

Pros

The system is definitely better than the last one we were using. it also caters to all my needs and problems.

Cons

I am really unhappy with the long training period required for this software. it makes it very hard to focus on the patient care. Plus, there are more economical options available, this feels a bit expensive.

“Customization is limited”

Pros

I like that its very efficient in some areas but in some it lacks the expertise that we need.

Cons

There is a lack of options when it comes to user customization. Often, an ICD10 code is used for more than one diagnosis, and many common diagnoses are not even in the ModMed system with no way for users to add them. ModMed just tells us to use an ICD code that might include those diagnoses but the problem is that the specific diagnosis does not carry through to the note documentation.

“Pulls information from multiple sections”

Pros

I appreciate being able to pull information from multiple sections. I also like that it adds items and receives system updates.

Cons

Sometimes it freezes on me and I notice there isn't any option to edit a note once I have hit save. Plus I would love an edit button because that would be very helpful. also I should be able to change my personal notes after saving.

“Amazing physician notes and billing”

Pros

The way I can write physician notes is amazing and handle billing is outstanding. Plus it saves me a lot of time and I find the revenue cycle management easy and genuinely helpful.

Cons

I have been disappointed with the patient-practice interface. It hasn't met my expectations. Many of our patients refuse to download another app and we end up fielding numerous complaints about that. The portal itself can be awkward, especially for older patients who struggle to navigate it. It also fails to display all the details we'd like to share with patients. I am not happy that call and text reminders are handled by a third party. plus I wish we had greater control and tighter integration within our ModMed practice settings. Finally, the televisit setup lacks a screen-sharing option so we could review results and scans together in real time. That missing feature feels like a real missed opportunity that compromises patient education and overall experience.

“Great knowledge base for dermatology”

Pros

As a dermatologist, I really appreciate the knowledge base and the simplicity it brings to running a dermatology office.

Cons

Honestly the pricing is a real pain, especially when we add another provider and I am not a fan of the check-in kiosk or the self-scheduling tools. As my patients frequently complain about both which creates extra work for our staff.

“Easy for new employees with great support”

Pros

I am finding it easy to use as a new employee and the university support has been really helpful throughout the onboarding and learning process.

Cons

My biggest complaint is the system does not warn me to halt before exiting items that belong to the post-operative period. I would also really like a STOP-style prompt to appear when I try to save and move on after entering CPT codes like some kind of pop-up labeled POST OP PERIOD ALERT so I don't accidentally miss it.

“Quick and patient representatives”

Pros

Their representatives are very quick to respond and genuinely helpful. When I don't understand their reply, they take the time to simplify the solution in a way that makes the problem much easier for me to grasp.

Cons

I haven't really come across any downsides so far, nothing significant has annoyed me during my experience.