ModMed Reviews

“simple, attractive and promising but poor support

Pros

It's simple to use, has an attractive user interface and feels forward-looking with a lot of promise. I am most impressed by the AI scribing idea that leverages structured data.

Cons

I have found customer support disappointing as our client success representative seems to shift roles and doesn't meaningfully partner with my practice. New features often ship with glitches. The platform is pricey. It doesn't let users customize things freely like we have to wait for ModMed medical directors to sign off and changes often depend on the popularity votes of the ModMed user community. That makes it insufficiently flexible for practices that run differently. There are several missing capabilities that matter to us such as Klara cannot push patient registration details straight into the PM, there's no reliable way to scan patient IDs and insurance cards and pull that demographic data into PM, the system won't post Google reviews directly and ModMed Pay doesn't provide flexibility for surcharges or tips.

“Optimistic about cutting-edge features

Pros

I am optimistic about the cutting-edge features that will roll out and since we are new to this platform, I have found several parts of it actually easier to get around.

Cons

As an advanced practice, we miss a lot of functions in gGastro that our previous system provided, so we're unable to do many things we used to.

“User-friendly and adaptive platform

Pros

Honestly the platform feels user-friendly and adapts to how each user works, molding itself to my workflow. Its billing suggestions and review prompts provide good guidance. Plus being able to fax directly from the visit saves time and ensures things actually get sent. The team also seems constantly focused on the future and brings many fresh ideas and I really like the upbeat vibe of their staff and company.

Cons

I face way too many clicks and have to navigate through multiple pages.

“Enforces proper documentation and compliance

Pros

the system really enforces proper documentation and keeps compliance on track. I am also seeing it bring together several previously separate functions to evolve into a progressively more turnkey product.

Cons

I have noticed that even though the company acquired Exscribe, it hasn't fully folded Exscribe's strengths into EMA as quickly as it could have been done. Nevertheless, I do feel the team seems genuinely open to constructive suggestions for improvement.

“Many impressive interactive topics

Pros

I am quite impressed by the many topics and hands-on, interactive activities available.

Cons

many topics run at same time, so it's hard to choose which session to attend

“Incredibly useful for our practice

Pros

We rely on ModMed and find it incredibly useful in our practice.

Cons

I wish our team had more resources to recruit and train in-house super users.

“Consistently leads with practical solutions

Pros

I believe ModMed consistently leads the way in delivering practical solutions for our medical practice.

Cons

My experience is that it is way too cluttered and their EMA support is particularly hard to navigate when I need help.

“Great color coding, no dual monitor support

Pros

I really appreciate being able to filter and funnel information and I also find the color coding very useful.

Cons

Honestly I cannot use two monitors at the same time which means I cannot view my schedule and my work side-by-side.

“Extremely easy, no complaints since 2012

Pros

We have found it extremely easy to use and very user-friendly. We've relied on it since 2012.

Cons

I have no complaints about EMA as it's fantastic and I cannot think of any downsides that's why I have been using it since 2012.

“Useful perspectives on latest features

Pros

I have found the presenters share really useful perspectives about the latest features.

Cons

Overall, I don't have many complaints about ModMed because I find the platform very user-friendly.

“Appreciate the software's simplicity!

Pros

I really appreciate the simplicity of this software and it gives me all the impressions and information I need.

Cons

Lately we've been having problems with it lagging frequently and it's been kicking us out at inconvenient times.

“Versatile and flexible diagnosis manager

Pros

i like the diagnosis manager, as it is incredibly versatile and gives me a lot of flexibility as a user.

Cons

For me, there still isn't enough flexibility and it takes too many clicks, though I do see that it's much improved.

“Very user-friendly with detailed reports

Pros

I find it very user-friendly and easy to get around and the reports are detailed and informative.

Cons

Finding the information I need takes a lot of clicks which can be annoying.

“Extremely user friendly for long-time users

Pros

As a long-time end user, I find the interface extremely user friendly and easy to use. Also the documentation gets updated quickly and they have rolled out many new features to the program over time. I have been using EMA for 10 years.

Cons

I have noticed they can be slow to resolve issues and sometimes they take on too many new initiatives without properly fixing earlier versions or programs. The analytics also come across as somewhat clunky to work with.

“simple built-in features for patient rooms

Pros

I appreciate all the built-in features it offers and how simple it is to use in a patient's room

Cons

It repeatedly kicks me out while I am in the middle of an exam in the rooms, particularly after each round of updates and patches that get applied

“outages disrupt workflow

Pros

The EMA portion is quite good and user-friendly and I like how easy it is to use.

Cons

When there are outages, it becomes extremely inconvenient for our office staff to carry out daily tasks and disrupts our workflow.

“Simple for both providers and staff

Pros

I find it really simple for both providers and staff to use.

Cons

I am not thrilled with how it handles vendors. Also the integrations are pricey and that added cost keeps us from choosing better vendor options we would otherwise prefer.

“Game-changing ipads boost efficiency

Pros

I have found the reporting and analytics incredibly useful. Using iPads within our clinic workflow has significantly boosted staff efficiency and honestly been a game changer for our team.

Cons

Podiatry is a brand new vertical for us and it's still under development. I mean it's very much a work in progress at the moment.

“Designed specifically for dermatology specialty

Pros

One thing I really appreciate is that the platform is designed specifically for the dermatology specialty

Cons

I find that ordering labs and tests can be awkward or time-consuming at times and linking them to the correct diagnoses is often not easy.

“great built-in pdf manager and communities

Pros

the built-in PDF manager stands out. I also value the active communities, the dermatology-specific features and having practice management plus EMR all in one place.

Cons

However, I often find they don't communicate about problems while they're unfolding in real time.