ModMed Reviews

“Excellent billing platform”

Pros

I find the billing platform excellent as there are numerous ways for me to collect payments and keep track of claims.

Cons

At first, the setup felt tedious to me as it required a lot of meetings and steps and I felt some areas were redundant.

“Easy team coordination on single platform”

Pros

I can easily share all the pertinent information with every member of the health care team on a single platform which makes coordination simpler. Also, imaging results are accessible to me before I begin a Physical Therapy evaluation or any follow-up session.

Cons

I find the text field for PT notes to be quite restrictive as whenever I go beyond the permitted amount of input it fails to save my daily session which means I can end up losing all of the notes I just entered.

“Accurate and reliable payment posting”

Pros

Using ModMed, I am able to post payments in a very accurate and reliable way.

Cons

Although ModMed is very user friendly and easy to navigate, I still have to click through several screens to reach the window I want.

“easy to use, excessive menu clicks”

Pros

What I like most about ModMed is how simple it is to navigate, even without any prior training.

Cons

What frustrates me most about ModMed is that when I need certain information quickly, I am forced to click through multiple menus and screens before I find it. It would be so much better if fewer clicks were required and more relevant details were consolidated in a single view so I could get what I need faster.

“User-friendly with helpful troubleshooting”

Pros

I am impressed with how user friendly it is! If something goes wrong, staff are easy to call and troubleshoot.

Cons

I hate answering this since there's nothing about it that I don't like.

“lacks backoffice training”

Pros

Found the software really simple to use and getting it up and running is pretty easy and issue-free.

Cons

the training focuses far more on the front-end features and doesn't go into nearly as much detail on Backoffice functionality.

“Simple and effective tool”

Pros

I have found this to be a simple and effective tool that helps both front-of-house and back-office staff better support patients needs.

Cons

From my experience, there's nothing wrong with the system. it runs smoothly and performs well.

“Clean user-friendly layout”

Pros

the most helpful thing about ModMed is how user friendly the program is. As its layout is clean and simple, making it easy to read and navigate. I have been using Modernizing Medicine for one and a half years and I genuinely enjoy working with this system.

Cons

There are certain instructions that I don't like because I find them difficult to follow at times.

“Easy onboarding, glitchy page downloads”

Pros

I have found ModMed incredibly user-friendly and it makes onboarding new staff simple and quick.

Cons

Occasionally, I run into glitches when downloading certain pages which can be frustrating.

“Knowledgeable and accessible support, fantastic”

Pros

Whenever Michelle assists me, she's extremely knowledgeable and explains directions in a way that's easy for me to follow. On several occasions I have specifically asked if she could help and they always manage to connect me directly with her when I do.

Cons

I honestly cannot come up with a criticism as it has been fantastic and I'd be genuinely lost without their support. Even when they need to arrange a callback, it happens within a reasonable timeframe and doesn't leave me waiting.

“Billing team should be better”

Pros

Customer service is always polite when I reach out but they cannot help much with billing issues. They direct me to the billing department but the wait time for a response is very long.

Cons

ModMed's billing team never responds to emails promptly and there is no direct number for the billing department. We keep getting billed for downgraded services and the response time is over two weeks. When someone does respond, they lack knowledge about our account. The wait time for responses is absurd. Our invoice portal is inaccurate and does not show all our invoices.

“Has its pros and cons, research before buying!”

Pros

The system makes it easy to document HPI with quick text and creates a smooth process for orders.

Cons

The customer support needs to improve a little. There was no surgical op report available at the time of purchase and everything had to be customized. During this whole time, there has been very little support available to us.

“Works fine for me”

Pros

I appreciate that i can use this system on the ipad, it gives me more flexibility in entering data.

Cons

Its a good product but its kinda difficult to transition to the desktop web version of this EMR.

“A user-friendly system”

Pros

The documentation system is very user-friendly for healthcare providers. this allows us to save time on administrative tasks and enable us to focus more on the patient care which is great.

Cons

ModMed is not very customizable and adaptable. Due to its inflexibility, sometimes we are the ones aligning our workflows with the system when it should be the other way around.

“simple, attractive and promising but poor support”

Pros

It's simple to use, has an attractive user interface and feels forward-looking with a lot of promise. I am most impressed by the AI scribing idea that leverages structured data.

Cons

I have found customer support disappointing as our client success representative seems to shift roles and doesn't meaningfully partner with my practice. New features often ship with glitches. The platform is pricey. It doesn't let users customize things freely like we have to wait for ModMed medical directors to sign off and changes often depend on the popularity votes of the ModMed user community. That makes it insufficiently flexible for practices that run differently. There are several missing capabilities that matter to us such as Klara cannot push patient registration details straight into the PM, there's no reliable way to scan patient IDs and insurance cards and pull that demographic data into PM, the system won't post Google reviews directly and ModMed Pay doesn't provide flexibility for surcharges or tips.

“Optimistic about cutting-edge features”

Pros

I am optimistic about the cutting-edge features that will roll out and since we are new to this platform, I have found several parts of it actually easier to get around.

Cons

As an advanced practice, we miss a lot of functions in gGastro that our previous system provided, so we're unable to do many things we used to.

“User-friendly and adaptive platform”

Pros

Honestly the platform feels user-friendly and adapts to how each user works, molding itself to my workflow. Its billing suggestions and review prompts provide good guidance. Plus being able to fax directly from the visit saves time and ensures things actually get sent. The team also seems constantly focused on the future and brings many fresh ideas and I really like the upbeat vibe of their staff and company.

Cons

I face way too many clicks and have to navigate through multiple pages.

“Enforces proper documentation and compliance”

Pros

the system really enforces proper documentation and keeps compliance on track. I am also seeing it bring together several previously separate functions to evolve into a progressively more turnkey product.

Cons

I have noticed that even though the company acquired Exscribe, it hasn't fully folded Exscribe's strengths into EMA as quickly as it could have been done. Nevertheless, I do feel the team seems genuinely open to constructive suggestions for improvement.

“Many impressive interactive topics”

Pros

I am quite impressed by the many topics and hands-on, interactive activities available.

Cons

many topics run at same time, so it's hard to choose which session to attend

“Incredibly useful for our practice”

Pros

We rely on ModMed and find it incredibly useful in our practice.

Cons

I wish our team had more resources to recruit and train in-house super users.