“Consistently leads with practical solutions”

Pros

I believe ModMed consistently leads the way in delivering practical solutions for our medical practice.

Cons

My experience is that it is way too cluttered and their EMA support is particularly hard to navigate when I need help.

“Great color coding, no dual monitor support”

Pros

I really appreciate being able to filter and funnel information and I also find the color coding very useful.

Cons

Honestly I cannot use two monitors at the same time which means I cannot view my schedule and my work side-by-side.

“Extremely easy, no complaints since 2012”

Pros

We have found it extremely easy to use and very user-friendly. We've relied on it since 2012.

Cons

I have no complaints about EMA as it's fantastic and I cannot think of any downsides that's why I have been using it since 2012.

“Useful perspectives on latest features”

Pros

I have found the presenters share really useful perspectives about the latest features.

Cons

Overall, I don't have many complaints about ModMed because I find the platform very user-friendly.

“Appreciate the software's simplicity!”

Pros

I really appreciate the simplicity of this software and it gives me all the impressions and information I need.

Cons

Lately we've been having problems with it lagging frequently and it's been kicking us out at inconvenient times.

“Versatile and flexible diagnosis manager”

Pros

i like the diagnosis manager, as it is incredibly versatile and gives me a lot of flexibility as a user.

Cons

For me, there still isn't enough flexibility and it takes too many clicks, though I do see that it's much improved.

“Very user-friendly with detailed reports”

Pros

I find it very user-friendly and easy to get around and the reports are detailed and informative.

Cons

Finding the information I need takes a lot of clicks which can be annoying.

“Extremely user friendly for long-time users”

Pros

As a long-time end user, I find the interface extremely user friendly and easy to use. Also the documentation gets updated quickly and they have rolled out many new features to the program over time. I have been using EMA for 10 years.

Cons

I have noticed they can be slow to resolve issues and sometimes they take on too many new initiatives without properly fixing earlier versions or programs. The analytics also come across as somewhat clunky to work with.

“simple built-in features for patient rooms”

Pros

I appreciate all the built-in features it offers and how simple it is to use in a patient's room

Cons

It repeatedly kicks me out while I am in the middle of an exam in the rooms, particularly after each round of updates and patches that get applied

“outages disrupt workflow”

Pros

The EMA portion is quite good and user-friendly and I like how easy it is to use.

Cons

When there are outages, it becomes extremely inconvenient for our office staff to carry out daily tasks and disrupts our workflow.

“Simple for both providers and staff”

Pros

I find it really simple for both providers and staff to use.

Cons

I am not thrilled with how it handles vendors. Also the integrations are pricey and that added cost keeps us from choosing better vendor options we would otherwise prefer.

“Game-changing ipads boost efficiency”

Pros

I have found the reporting and analytics incredibly useful. Using iPads within our clinic workflow has significantly boosted staff efficiency and honestly been a game changer for our team.

Cons

Podiatry is a brand new vertical for us and it's still under development. I mean it's very much a work in progress at the moment.

“Designed specifically for dermatology specialty”

Pros

One thing I really appreciate is that the platform is designed specifically for the dermatology specialty

Cons

I find that ordering labs and tests can be awkward or time-consuming at times and linking them to the correct diagnoses is often not easy.

“great built-in pdf manager and communities”

Pros

the built-in PDF manager stands out. I also value the active communities, the dermatology-specific features and having practice management plus EMR all in one place.

Cons

However, I often find they don't communicate about problems while they're unfolding in real time.

“Very easy for staff and patients”

Pros

I find it very easy for both my staff and our patients to use.

Cons

I find it can be hard to get clear answers from support whenever we run into problems.

“Better analytics than most, can't edit notes”

Pros

I have noticed the reporting and analytics are far better than those in most other EHR systems.

Cons

My biggest frustration is not being able to re-open and amend visit notes.

“Overall a user-friendly program”

Pros

I find the program really user-friendly and easy to use.

Cons

For me, certain reports are hard to format cleanly.

“Feature packed one stop shop”

Pros

ModMed feels like a one-stop shop. It's absolutely packed with useful features and the team clearly thought of almost everything. I appreciate Auto-posting of ERAs, ModMed Pay integration, the Path and Lab modules, analytics and more. Those are some standout features and I find ModMed very user-friendly too!

Cons

I have found ModMed Pay gets a little confusing when multiple features are used together. Also if someone has permission to take payments for example a front desk user they end up able to view the ModMed Pay dashboard and financial details which I am not comfortable with.

“Impeccable ease of use, rudimentary reporting”

Pros

I have found EMA to be the best. Plus its functionality and ease of use are impeccable and truly top-tier. It is also very user-friendly and covers most, if not all of our clinical needs.

Cons

What frustrates me is that reporting isn't real-time, we don't have a genuinely customizable report that includes every dimension and metric, there's no historical data beyond two years and the practice management features feel rudimentary.

“aligned our dermatology practice”

Pros

We've had an excellent experience streamlining the operations of our dermatology practice using ModMed which has noticeably improved the flow in our office and made things more efficient for both patients and staff.

Cons

Our only real complaint has been the reliance on third-party add-ons for features I feel ought to be built directly into ModMed which can be frustrating.