ModMed Reviews

“Very easy for staff and patients

Pros

I find it very easy for both my staff and our patients to use.

Cons

I find it can be hard to get clear answers from support whenever we run into problems.

“Better analytics than most, can't edit notes

Pros

I have noticed the reporting and analytics are far better than those in most other EHR systems.

Cons

My biggest frustration is not being able to re-open and amend visit notes.

“Overall a user-friendly program

Pros

I find the program really user-friendly and easy to use.

Cons

For me, certain reports are hard to format cleanly.

“Feature packed one stop shop

Pros

ModMed feels like a one-stop shop. It's absolutely packed with useful features and the team clearly thought of almost everything. I appreciate Auto-posting of ERAs, ModMed Pay integration, the Path and Lab modules, analytics and more. Those are some standout features and I find ModMed very user-friendly too!

Cons

I have found ModMed Pay gets a little confusing when multiple features are used together. Also if someone has permission to take payments for example a front desk user they end up able to view the ModMed Pay dashboard and financial details which I am not comfortable with.

“Impeccable ease of use, rudimentary reporting

Pros

I have found EMA to be the best. Plus its functionality and ease of use are impeccable and truly top-tier. It is also very user-friendly and covers most, if not all of our clinical needs.

Cons

What frustrates me is that reporting isn't real-time, we don't have a genuinely customizable report that includes every dimension and metric, there's no historical data beyond two years and the practice management features feel rudimentary.

“aligned our dermatology practice

Pros

We've had an excellent experience streamlining the operations of our dermatology practice using ModMed which has noticeably improved the flow in our office and made things more efficient for both patients and staff.

Cons

Our only real complaint has been the reliance on third-party add-ons for features I feel ought to be built directly into ModMed which can be frustrating.

“Very informative and clear breakdown

Pros

I love the ggastro system! it was very informative, broken down clearly and kept everyone's attention.

Cons

I wish classes were scheduled at several different times during the day so I wouldn't risk missing out.

“Impressed by prompt and responsive support

Pros

seriously impressed by the support. When I call for help, a real person answers promptly and is responsive. I can tell they're continually improving their offerings.

Cons

Certain EMR system integrations feel clunky and could be easier for me.

“Really pleased with easy system

Pros

Im really pleased with how easy the system is to use. In short it is extremely user friendly.

Cons

When I call and log a case, it often doesn't get resolved quickly and I find myself constantly following up and chasing to get things handled.

“Many flexible practice options

Pros

I find there are a lot of flexible options available to meet the specific needs of our practice.

Cons

From my experience, they need to better prepare end users for upgrades and confirm the product is thoroughly tested before each release.

“Efficient and aligned for scribes

Pros

ModMed makes my work as a scribe more efficient and aligned.

Cons

I'd like to see the platform handle more routine tasks automatically because some workflows still require too much manual effort.

“Attentive and personalized medical care

Pros

I am genuinely impressed with the medical director and staff as they give my practice such attentive, personalized care.

Cons

I do wish there was an accompanying practice management system to pair with this, though.

“Reduces time on typing and clicking

Pros

I have noticed it reduces time on typing and clicking and its user friendliness helps me avoid mistakes.

Cons

At times it's overly customized, so I find it difficult for different providers to produce varied, non-identical notes.

“Valuable reporting feature stands out

Pros

What I value most about this is the reporting feature as it really stands out for me.

Cons

I have noticed the quoting tools aren't set up to handle non-surprise actions.

“User friendly click-based system

Pros

For me the click-based system is user friendly and really easy to teach others.

Cons

I get frustrated that I cannot post across multiple business units without having to switch between them.

“Truly scribe-friendly program

Pros

I am really impressed with how scribe-friendly this program feels.

Cons

Honestly I cannot think of anything I dislike as I genuinely enjoy using EMA.

“Really easy to use system

Pros

The system is really easy to use, contacting support is also not an issue and it simplifies things for my providers.

Cons

At the moment I don't have any complaints to report about it.

“Quick and painless staff onboarding

Pros

Its simple to learn and teach others how to use which makes onboarding new staff quick and painless.

Cons

Overall, I am very happy with the software, though occasionally we still end up double-booking appointments.

“Simple navigation for patient charts

Pros

I find the patient chart's many features make it simple to navigate and locate what I need.

Cons

I would like demo integration to be pulled directly from the patient demographics to align setup.

“Easy report generation and interface

Pros

its really easy to generate reports and the interface is very simple to use.

Cons

For me, the calling functionality being handled outside the system is a drawback and the software isn't particularly well known.