ModMed Reviews

“Clinical staff appreciate efficiency gains

Pros

Our clinical staff really appreciate the efficiency improvements they've gained since we started using it.

Cons

I have found the analytics to be hit-or-miss and I cannot run two reports at the same time which is frustrating. Filters also carry over into other reports and I'd really like a report writer that's fully customizable.

“Incredibly easy billing claims

Pros

Billing claims is incredibly easy for me. I also like that claims get automatically uploaded throughout the day.

Cons

I am still figuring out how refunds and takebacks work.

“Doctors charting made much easier

Pros

Using ModMed I find doctors charting much easier and coding user friendly.

Cons

I am frustrated by the price and the fact I have to purchase add-ons instead of ModMed incorporating advancements directly.

“Support team listens to feedback

Pros

I am really impressed by the support team's willingness to listen to feedback and accept suggestions for improvements

Cons

However, I have found that customizing with code and the reporting features can be inefficient.

“Helpful clinical advisor

Pros

My clinical advisor is always willing to help me resolve issues.

Cons

I end up facing extra costs, since assistance or integrations always come with additional charges.

“Appreciate custom reporting features

Pros

Custom reporting, auto posting and check-in/check-out are features I really appreciate.

Cons

I have noticed the customer support is lacking and the time it takes to get updates released is frustrating.

“Very user friendly basic system

Pros

I find the interface very user friendly. Overall the system is pretty basic that is easy for me to learn and train on.

Cons

There are limits to its flexibility and I notice redundant features in the less critical areas.

“Pretty easy!

Pros

It is pretty easy to use and simple to teach to new team members.

Cons

We've been dealing with a lot of problems where the system runs very slowly.

“Very easy for anyone to use

Pros

Very easy for anyone to use. Running reports is simple.

Cons

It's not a very well-known system for external phone calls.

“Good cross-platform tool, occasional bugs

Pros

The clinical platform is good. It works on both an iPad and a computer and is fairly simple to operate. The program has a few occasional bugs but is very functional. The CPT codes and charges that generate automatically are a huge help and you can change them easily if needed. It tracks MIPS well. The company is making a stronger effort to provide support and even gave me a credit when I explained how their mistakes cost me money. I reviewed several other Pain Management EHR vendors in the last three months and none could match ModMed's features, ease of use and overall functionality.

Cons

They do have regular functionality problems they call it unplanned maintenance but they fix them quickly.

“A great EMR

Pros

The patient care process has gotten relatively easier and smotther for us after shifting to this system. this is because the user-friendly nature of this software.

Cons

Occasionally I experience downtime with this software especially during Amazon Prime day.

“A great option for dermatology EMR

Pros

There are many features of this software that i appreciate. some of my favorites are the realtime charting features and the efficient biopsy log.

Cons

The system is always updating which is annoying at times.

“I have mixed feelings about it

Pros

The EHR documentation is really nice. But I am also fond of its interface on the ipad because its very functional.

Cons

Their customer service is terrible and there are a lot of billing problems. The unresponsiveness of team is a major problem.

“Best dermatology tools, no dislikes

Pros

Modmed provides the absolute best combination of tools for practice management, workflow and billing. The simple operation, workflow aids, reporting and clean design make practicing dermatology much smoother. Modmed also provides helpful customer service that responds very quickly. Our practice has become much more efficient since we started using it.

Cons

There's nothing I dislike about the ModMed solution. I really wish I had started using it much earlier.

“Documentation from anywhere, easy to learn

Pros

It lets me do my documentation from anywhere with an internet connection. Very easy to learn and has options to customize visits using set protocols.

Cons

Sometimes there are outages that stop us completely for hours, forcing us to use paper and pen until it's fixed. These problems are usually fixed within a few hours. Also, there's no way to copy or move protocols from one system setup to another. This is a huge missing feature that hasn't been addressed for years. I have already had to rebuild hundreds of protocols three separate times. I am tired of it. This should be a simple thing to fix.

“Simplified charting, massive paper upgrade

Pros

I really love Modmed. My charting has become so much simpler. I switched from paper charts to this. What a massive upgrade! I love that you can use it on both an iPad and a PC.

Cons

It can be a little confusing sometimes, especially when they roll out an update.

“All patient care in one spot

Pros

Like how everything important for patient care is all in one spot or just a few clicks away. I also like that ModMed opens a new tab every time you do something different within a patient's chart.

Cons

I wish you could schedule a patient's next appointment while you're already inside their chart. This could be improved by having a schedule appointment now button right there.

“Had a difficult experience

Pros

The only good thing that comes to mind is their customer support team.

Cons

It takes way too long to train yourself for this system. it is also not too adaptable with our system and workflow, so customization is a problem.

“Faced issues after installation

Pros

I really like most of its features and the user-friendly nature of this software.

Cons

The billing needs to get better, I keep contacting support for it and they are not very responsive or helpful which keeps frustrating me.

“Easy to monitor claims and denials

Pros

In my position as the billing manager, I find it really easy to monitor our claims and track denials.

Cons

That said, the report functionality is comprehensive but I find the report builder painfully slow to use. Also, there's no user-friendly audit trail to identify who changed a patient's demographic details.