ModMed Reviews

“Very informative and clear breakdown”

Pros

I love the ggastro system! it was very informative, broken down clearly and kept everyone's attention.

Cons

I wish classes were scheduled at several different times during the day so I wouldn't risk missing out.

“Impressed by prompt and responsive support”

Pros

seriously impressed by the support. When I call for help, a real person answers promptly and is responsive. I can tell they're continually improving their offerings.

Cons

Certain EMR system integrations feel clunky and could be easier for me.

“Really pleased with easy system”

Pros

Im really pleased with how easy the system is to use. In short it is extremely user friendly.

Cons

When I call and log a case, it often doesn't get resolved quickly and I find myself constantly following up and chasing to get things handled.

“Many flexible practice options”

Pros

I find there are a lot of flexible options available to meet the specific needs of our practice.

Cons

From my experience, they need to better prepare end users for upgrades and confirm the product is thoroughly tested before each release.

“Efficient and aligned for scribes”

Pros

ModMed makes my work as a scribe more efficient and aligned.

Cons

I'd like to see the platform handle more routine tasks automatically because some workflows still require too much manual effort.

“Attentive and personalized medical care”

Pros

I am genuinely impressed with the medical director and staff as they give my practice such attentive, personalized care.

Cons

I do wish there was an accompanying practice management system to pair with this, though.

“Reduces time on typing and clicking”

Pros

I have noticed it reduces time on typing and clicking and its user friendliness helps me avoid mistakes.

Cons

At times it's overly customized, so I find it difficult for different providers to produce varied, non-identical notes.

“Valuable reporting feature stands out”

Pros

What I value most about this is the reporting feature as it really stands out for me.

Cons

I have noticed the quoting tools aren't set up to handle non-surprise actions.

“User friendly click-based system”

Pros

For me the click-based system is user friendly and really easy to teach others.

Cons

I get frustrated that I cannot post across multiple business units without having to switch between them.

“Truly scribe-friendly program”

Pros

I am really impressed with how scribe-friendly this program feels.

Cons

Honestly I cannot think of anything I dislike as I genuinely enjoy using EMA.

“Really easy to use system”

Pros

The system is really easy to use, contacting support is also not an issue and it simplifies things for my providers.

Cons

At the moment I don't have any complaints to report about it.

“Quick and painless staff onboarding”

Pros

Its simple to learn and teach others how to use which makes onboarding new staff quick and painless.

Cons

Overall, I am very happy with the software, though occasionally we still end up double-booking appointments.

“Simple navigation for patient charts”

Pros

I find the patient chart's many features make it simple to navigate and locate what I need.

Cons

I would like demo integration to be pulled directly from the patient demographics to align setup.

“Easy report generation and interface”

Pros

its really easy to generate reports and the interface is very simple to use.

Cons

For me, the calling functionality being handled outside the system is a drawback and the software isn't particularly well known.

“Clinical staff appreciate efficiency gains”

Pros

Our clinical staff really appreciate the efficiency improvements they've gained since we started using it.

Cons

I have found the analytics to be hit-or-miss and I cannot run two reports at the same time which is frustrating. Filters also carry over into other reports and I'd really like a report writer that's fully customizable.

“Incredibly easy billing claims”

Pros

Billing claims is incredibly easy for me. I also like that claims get automatically uploaded throughout the day.

Cons

I am still figuring out how refunds and takebacks work.

“Doctors charting made much easier”

Pros

Using ModMed I find doctors charting much easier and coding user friendly.

Cons

I am frustrated by the price and the fact I have to purchase add-ons instead of ModMed incorporating advancements directly.

“Support team listens to feedback”

Pros

I am really impressed by the support team's willingness to listen to feedback and accept suggestions for improvements

Cons

However, I have found that customizing with code and the reporting features can be inefficient.

“Helpful clinical advisor”

Pros

My clinical advisor is always willing to help me resolve issues.

Cons

I end up facing extra costs, since assistance or integrations always come with additional charges.

“Appreciate custom reporting features”

Pros

Custom reporting, auto posting and check-in/check-out are features I really appreciate.

Cons

I have noticed the customer support is lacking and the time it takes to get updates released is frustrating.