ModMed Reviews

“simple in-app training resources

Pros

I find ModMed provides training via resources that are simplely connected within the EHR, giving me fast answers and solutions at my fingertips.

Cons

there aren't any downsides or dislikes when using ModMed.

“Top-notch pm and analytics module

Pros

I have found the PM and analytics module to be absolutely top-notch and very reliable!

Cons

The Pre-collections module, however, doesn't let me remove accounts that have already been paid which is frustrating.

“Evolving platform with excellent community

Pros

Over the years I have watched ModMed move through a lot of growth phases and it keeps evolving every day. I work in dermatology and have seen the platform branch out into other specialties. The system is easy to use. There are excellent community chat boards where I keep up with other practices and specialized staff channels help address issues, troubleshoot problems, or onboard newer users. ModMed University offers many training options for beginners and for experienced users who want to dig deeper. Having used several other PMS platforms, I now consider MM a fantastic medical office solution that I promote and recommend.

Cons

I have noticed the analytics could use more attention. I mean on the whole they're decent and offer a lot of options but uploading and refreshing data isn't always prompt. When I pull the same data from different reports that ought to match, they sometimes come back inconsistent which is really confusing and forces me to spend extra time wasting time trying to understand why the results differ.

“Constant updates and community features

Pros

I appreciate that Mod Med constantly rolls out updates to enhance the platform and address bugs users face. Beyond that, I am a fan of the community section where members can post questions or ask for recommendations and the ideas area where users cast votes. From what I have seen, Mod Med frequently implements the top-voted suggestions in later releases.

Cons

Sometimes updates are released that don't function correctly before they reach users which frustrates me. I have also found Mod Med's ticketing section needs improvement. Often I receive an initial reply from client services but I rarely get clear confirmation that the problem has been resolved, so I am left wondering when or if it's actually fixed.

“Flexibility for efficient patient rooming

Pros

I really appreciate the flexibility it provides when I am rooming patients. Once I became comfortable navigating the system and exploring the many options it makes available, the process of rooming patients becomes something I can finish both easily and quite quickly.

Cons

There's a frustrating amount of clicking required in some areas of ModMed and I find that tedious. As it can really slow my workflow when I am not exactly sure what I am searching for or how to proceed. I'd like it if the path to the finished result involved fewer individual clicks, so I could reach the end product faster and with less issue.

“Smooth check-in and check-out process

Pros

Speaking for our front desk staff, I can say this system has made the check-in and check-out process much smoother overall. Insurance verification is done with just a couple of clicks and we're really happy with this product!

Cons

I wish that entering the zip code would automatically fill in the city and state fields for me.

“User-friendly with quick task linking

Pros

What I really like is that it's user-friendly and easy to navigate. I am really happy that I can link appointments and send tasks quickly and reliably.

Cons

I am frustrated that it only recalls the last ten patients and the recall reminders don't close by themselves.

“Simplest and most effective software

Pros

After spending twenty-seven years working in healthcare, I honestly find this to be the simplest and most effective piece of software I have ever used.

Cons

The process for printing medical records takes up a lot of my time and feels inefficient.

“Easy to learn and reach someone

Pros

Really impressed by how easy the program is to learn and I always get ahold of someone

Cons

I wish there were a more advanced option for the fee schedule

“Not the most efficient

Pros

The software is visually appealing and user friendly for non tech savvy members of our staff.

Cons

The performance of this software is often slow, which slows down tasks and hampers productivity. You sometimes have to scroll through long pages or menus to access key features, adding frustration to routine operations. And the software faces a range of technical issues, including occasional glitches and system crashes, which disrupt workflow and make the software less reliable for day-to-day use.

“A reasonable EHR system

Pros

I like the user-friendly design of the software. But there are updates required.

Cons

I had mixed experiences with Modmed's customer support, with some interactions being helpful while others were not up to the mark. The support for billing and claims is generally average, providing enough assistance but we cant get the efficiency we need. Also the software's analytics features are a little difficult to use, making it difficult to get insights or access effectively.

“Great Integration

Pros

Integration with various products and programs is really good which is an impressive feature.

Cons

The software is really expensive for us and it takes too long to get any of my support tickets approved which can get frustrating.

“It works for us

Pros

This is a great software for clinical staff. Its really easy to use and has everything that we need.

Cons

The overall speed of the system gets slowed down sometimes which can cause delays in our work. Analytical features and faxing need to improve as well.

“Excellent calendar and phi, billing needs work

Pros

I find ModMed excellent for managing hectic provider calendars, securing and organizing patient PHI and documents and keeping communication flowing with my staff.

Cons

When it comes to billing, I feel there's room for improvement. As I have faceed claims that never get transmitted and payments that fail to post correctly.

“User-friendly with many options

Pros

I am really impressed by how user friendly the interface is. Also there are several different ways built in to accomplish the same task, so I can pick whichever method suits me best. It also gets regular updates and new features

Cons

some features feel either hard to reach or not fully developed. For example, I cannot add patient chart attachments directly to the portal without having to send an intra-mail which is annoying and slows my workflow.

“We are pretty satisfied with it

Pros

As a volunteer clinician at the Heartland Jesuits Shelter-NV, we were searching for an affordable EHR with the maximum number of patient data-tracking and billing management features available. ModMed has proven to be a solid subscription for these ends. The patient analytics feature is especially good, we've increased our tracked revenue from subsidized patient e-payments by 12% over the last quarter – hoping for even better this time.

Cons

I am pretty satisfied with it and have nothing to complain about.

“Overpriced and lacking support

Pros

The system is pretty modern yet fairly user friendly for many common tasks.

Cons

That said, I find they do not provide an open API which makes it extremely hard to connect the system with other tools. From what I have seen, they work with a lot of third-party vendors and stitch together services that often feel disjointed and I end up spending a huge number of man-hours keeping everything coordinated. In my experience, it is expensive yet the support doesn't match the cost as getting a real person on the line for help is nearly impossible. I also have to juggle separate logins for users, admins and support which is a issue. Reporting can be powerful but it's slow and complex as I spend many hours building and updating custom reports. I have noticed they don't have a solid tracker for cosmetic patients to clearly show what stage each patient is in. Quoting has gotten better but still leaves much to be desired. They push updates frequently but I find those often come with extra charges for added services. For the price I am paying, I would expect more genuinely new features.

“Great Product with Billing Concerns

Pros

The product is highly appreciated especially its cloudbased services.

Cons

Delayed billing team responses and contract discrepancies.

“Listens and adapts to specialty needs

Pros

Working in a very busy dermatology practice, my focus covers Aesthetics, hair-loss treatments and Mohs surgery. I have seen ModMed listen to my feedback and adapt features so the specific needs of my specialties are considered which makes charting noticeably simpler.

Cons

There are still several options I use that don't appear in the available plan lists which can be frustrating during busy clinics. I'd really like the plans to include more tailored 'favorites' specifically for aesthetics and cosmetic procedures, with customizable settings so I can align my workflow.

“Satisfactory Experience

Pros

Dermatologyspecific features and userfriendliness are a plus.

Cons

Limited scheduling views on a single screen.