ModMed Reviews

“User-friendly with quick task linking”

Pros

What I really like is that it's user-friendly and easy to navigate. I am really happy that I can link appointments and send tasks quickly and reliably.

Cons

I am frustrated that it only recalls the last ten patients and the recall reminders don't close by themselves.

“Simplest and most effective software”

Pros

After spending twenty-seven years working in healthcare, I honestly find this to be the simplest and most effective piece of software I have ever used.

Cons

The process for printing medical records takes up a lot of my time and feels inefficient.

“Easy to learn and reach someone”

Pros

Really impressed by how easy the program is to learn and I always get ahold of someone

Cons

I wish there were a more advanced option for the fee schedule

“Not the most efficient”

Pros

The software is visually appealing and user friendly for non tech savvy members of our staff.

Cons

The performance of this software is often slow, which slows down tasks and hampers productivity. You sometimes have to scroll through long pages or menus to access key features, adding frustration to routine operations. And the software faces a range of technical issues, including occasional glitches and system crashes, which disrupt workflow and make the software less reliable for day-to-day use.

“A reasonable EHR system”

Pros

I like the user-friendly design of the software. But there are updates required.

Cons

I had mixed experiences with Modmed's customer support, with some interactions being helpful while others were not up to the mark. The support for billing and claims is generally average, providing enough assistance but we cant get the efficiency we need. Also the software's analytics features are a little difficult to use, making it difficult to get insights or access effectively.

“Great Integration”

Pros

Integration with various products and programs is really good which is an impressive feature.

Cons

The software is really expensive for us and it takes too long to get any of my support tickets approved which can get frustrating.

“It works for us”

Pros

This is a great software for clinical staff. Its really easy to use and has everything that we need.

Cons

The overall speed of the system gets slowed down sometimes which can cause delays in our work. Analytical features and faxing need to improve as well.

“Excellent calendar and phi, billing needs work”

Pros

I find ModMed excellent for managing hectic provider calendars, securing and organizing patient PHI and documents and keeping communication flowing with my staff.

Cons

When it comes to billing, I feel there's room for improvement. As I have faceed claims that never get transmitted and payments that fail to post correctly.

“User-friendly with many options”

Pros

I am really impressed by how user friendly the interface is. Also there are several different ways built in to accomplish the same task, so I can pick whichever method suits me best. It also gets regular updates and new features

Cons

some features feel either hard to reach or not fully developed. For example, I cannot add patient chart attachments directly to the portal without having to send an intra-mail which is annoying and slows my workflow.

“We are pretty satisfied with it”

Pros

As a volunteer clinician at the Heartland Jesuits Shelter-NV, we were searching for an affordable EHR with the maximum number of patient data-tracking and billing management features available. ModMed has proven to be a solid subscription for these ends. The patient analytics feature is especially good, we've increased our tracked revenue from subsidized patient e-payments by 12% over the last quarter – hoping for even better this time.

Cons

I am pretty satisfied with it and have nothing to complain about.

“Overpriced and lacking support”

Pros

The system is pretty modern yet fairly user friendly for many common tasks.

Cons

That said, I find they do not provide an open API which makes it extremely hard to connect the system with other tools. From what I have seen, they work with a lot of third-party vendors and stitch together services that often feel disjointed and I end up spending a huge number of man-hours keeping everything coordinated. In my experience, it is expensive yet the support doesn't match the cost as getting a real person on the line for help is nearly impossible. I also have to juggle separate logins for users, admins and support which is a issue. Reporting can be powerful but it's slow and complex as I spend many hours building and updating custom reports. I have noticed they don't have a solid tracker for cosmetic patients to clearly show what stage each patient is in. Quoting has gotten better but still leaves much to be desired. They push updates frequently but I find those often come with extra charges for added services. For the price I am paying, I would expect more genuinely new features.

“Great Product with Billing Concerns”

Pros

The product is highly appreciated especially its cloudbased services.

Cons

Delayed billing team responses and contract discrepancies.

“Listens and adapts to specialty needs”

Pros

Working in a very busy dermatology practice, my focus covers Aesthetics, hair-loss treatments and Mohs surgery. I have seen ModMed listen to my feedback and adapt features so the specific needs of my specialties are considered which makes charting noticeably simpler.

Cons

There are still several options I use that don't appear in the available plan lists which can be frustrating during busy clinics. I'd really like the plans to include more tailored 'favorites' specifically for aesthetics and cosmetic procedures, with customizable settings so I can align my workflow.

“Satisfactory Experience”

Pros

Dermatologyspecific features and userfriendliness are a plus.

Cons

Limited scheduling views on a single screen.

“ModMed is the goods for ophthalmology practices”

Pros

As a state-of-the-art eye clinic in Madison, we needed an affordable EMR service to automate our clinic; frankly because due to staff shortage are rising location overheads, we had to rely on tech to get the job done. ModMed, since we signed up in Jan 2022, hasn’t disappointed for the most part. The patient scheduling feature is the best; we’ve been able to drive a lot of our revenue during COVID with telemedicine on it.

Cons

Onboarding was a little difficult at first; it did take us a good two weeks to learn it properly (but it’s paid off, so not a lot to worry about).

“Prism Clinical Manager Review”

Pros

The implementation process was aided by instructional materials.

Cons

Cosmetic features need more customization.

“Useful functions and user-friendly software”

Pros

The customer support service of Modernizing Medicine EHR Software is great. It enables us to practice paper free. E-prescribing is HIPAA compliant.

Cons

Claim generation has been a bone of contention for our practice. We have identified errors in automatic claims generated through the system.

“Pays attention to customer feedback”

Pros

I feel this company actually pays attention to customer feedback and is dedicated to delivering one of the top products available. Their advanced technology makes it easier for my practice to manage everyday tasks. I notice the EMR and practice management parts work together without any hiccups. Plus, they're always pushing to refine an already strong product. My sense is their dedication to the medical field is unmatched.

Cons

I find the support hold times are longer than I'd like and could use improvement.

“Quick patient chart creation”

Pros

I find patients quickly and usually create a new patient chart in roughly ten minutes.

Cons

To me iPad app lacks desktop functionality.

“Great audit logs and mips advising”

Pros

Having switched from another EMR, the Audit Logs within Firm Admin quickly stood out as my favorite feature. With the previous system we had almost no ability to track activity, so this added visibility has been a huge upgrade for us. Another feature I really rely on is MIPS Advising and I would strongly encourage every ModMed client to invest in that service. Having someone who truly understands the reimbursement program's ins and outs is a major selling point. They provide our practice with clear guidance about what needs to be done and how to report properly and they also help troubleshoot and resolve any reporting issues that arise. Because of their support, our practice has reached a comfort level with MIPS that felt out of reach before and it's made a real difference in our day-to-day operations and compliance confidence.

Cons

There are a few workflows and the way ModMed prioritizes issue resolution that I am not thrilled about. For example, we've experienced a persistent problem where the system ends up un-enabling the kiosk which disrupts check-in processes. Another frustrating issue is the tracking for who links a faxed document to a patient's chart as the system records the action as being done by the user System, Builtin when in reality one of our staff members attached the file. Our practice has already contacted support and our account manager about both of these problems but we still don't have a fix. It feels like these are treated as low-priority issues, even though they affect every practice using the kiosk, online check-in and the fax drive for incoming faxes and I wish ModMed would acknowledge the broader impact and move these to resolution faster.