ModMed Reviews

“Continually enhances user experience”

Pros

I have noticed ModMed continually looks for ways to enhance the user experience. Their commitment to customer service is great too as support agents are friendly and efficient. That level of attention feels uncommon these days and I am really happy to be using their services right now.

Cons

Honestly I cannot point to any real drawback with ModMed. When a solution isn't available right away, I am consistently kept informed and told when one will be provided, so I never feel left out of the process.

“Clinic handles everything from booking”

Pros

it's easy to use but I find the interface a bit click-happy. I appreciate that our clinic can handle everything from booking appointments and processing payments to integrating pathology results from our lab. The reporting side leaves something to be desired. There are very few reports and they lack the depth or specific data our practice relies on for day-to-day operations. I wish the patient portal offered more features.

Cons

As mentioned above, what I dislike is that the analytics are weak. There are very limited reports and they don't provide the level of detail our practice needs for everyday operations. I'd also like the patient portal to be more powerful and offer additional functionality now.

“Committed to pushing medicine forward”

Pros

From my perspective, the company genuinely seems committed to pushing medicine forward and improving patient care. I am really impressed that they're addressing the frustrating pain points of electronic medical records instead of simply accepting the industry's glass ceiling the way most other vendors do.

Cons

The communities page is not woven into the main platform which drives me nuts. I end up wasting far too much time managing multiple logins, resetting passwords and dealing with locked-out staff. I mean this whole experience needs to be integrated into one simple system.

“Super simple navigation saves time”

Pros

I have found ModMed super simple to navigate which really cuts down the pain of note-taking and saves me a ton of time.

Cons

In my experience the system overall feels a bit quirky and most of the time the support team is not very helpful, so I end up troubleshooting issues myself. Also there are numerous features that aren't obvious so I had to learn many of them on my own or stumble upon them by accident to discover they exist.

“Simple system for client management”

Pros

Using ModMed, I really appreciate how simple it is to move around the system and the way it lets me effectively manage and care for my clients through the software.

Cons

Honestly I cannot think of anything I dislike about ModMed. In my experience they're a great company and there isn't anything I would criticize.

“Huge time-saving features”

Pros

I really like the time saving features as they are a huge asset!

Cons

i don't see anything here that wouldn't be helpful.

“Game-changer for practice communication”

Pros

Our clinic moved away from paper charts and Mod Med has saved us an enormous amount of time! From the standpoint of practice communication, it has been a game-changer as we can attach patient charts to notes and keep communication flowing even when team members are out of the office. I'd strongly suggest it to any ophthalmology practice.

Cons

I find they show little enthusiasm for implementing optometry-specific updates, like features for contact lenses.

“Everything offered is easy to use”

Pros

I find everything they offer really easy to use overall and their support team is great whenever I need help.

Cons

My main complaint is the slow turnaround for input as many changes take far too long to get fixed.

“Incredibly quick and simple”

Pros

It is incredibly quick and simple to use. Plus I save time and complete notes rapidly.

Cons

Although certain packages are pricey, I still feel it's worth it.

“Big fans of mips support”

Pros

We're big fans of MIPS! Our advisor Darlene is amazing and the support staff are extremely well trained.

Cons

I have noticed the G reminder seems to have problems with timing and doesn't always provide patients with the right information.

“Useful kiosks and detailed walkthroughs”

Pros

The kiosks and round-table sessions were incredibly useful and I appreciated that. I also really enjoyed the detailed walkthrough of how inventory management operates. Plus, I like how the entire convention is put together.

Cons

I really hated how the majority of my pre-conference sessions turned out. There were so many in-depth questions that belonged at support desks or in round tables, plus people used the time to unload their personal issues, so the instructors didn't get through all the planned material. It was incredibly frustrating given how much I paid for the pre-conference.

“Specialty-focused ehr simplifies practice”

Pros

I find the specialty-focused EHR really simplifies practicing medicine and the conference shares a ton of valuable, wide-ranging information.

Cons

We don't have many complaints about the software or the conference overall, though I wish the sessions and product could run a bit more smoothly and efficiently at times since I know there are plenty of upcoming changes. It would also be great to see more of our enhancement requests actually implemented.

“Easy insurance payments, overwhelming and fragmented”

Pros

After roughly ninety days with ModMed, I am starting to get comfortable with it and I really like how easy it is to record insurance payments once you get the hang of the workflow.

Cons

I am finding ModMed somewhat overwhelming because there are so many features and I often feel like I am barely scratching the surface of what it can do. The Communities section has been somewhat useful but again it's packed with content and can be hard to navigate. I also don't like having separate logins for sandbox, ModMed EMA Practice and admin as juggling multiple accounts is frustrating. In my view, it would be much better if everything were integrated and the office manager could control who gets access to the specific modules each person needs.

“Pleasant and helpful support”

Pros

When I reach out, the support team is consistently pleasant and happy to answer every one of our questions.

Cons

I find that understanding how MIPS points are awarded is pretty confusing and I often struggle to know exactly what steps are required to earn the maximum points.

“Fantastic for dermatology”

Pros

For my dermatology practice, this platform has been fantastic as it covers every documentation need we have. I honestly could not recommend it more and their customer support is outstanding.

Cons

However, I find updates can be tricky to navigate if I am not properly prepared ahead of time.

“Grateful for specialty tools”

Pros

I am really grateful for the dermatology-specific impressions and treatment plans the system offers as I find them extremely helpful and well-tailored to my needs.

Cons

There are times when EMA runs painfully slowly and that lag interrupts my workflow and frustrates me.

“User-friendly and fast, chaotic training”

Pros

I like how user friendly and fast it is.

Cons

We found the training and pre-go-live preparation chaotic and poorly coordinated which left us unable to use the system in the manner it had been demonstrated to us for Veins.

“Excellent support and interface”

Pros

I have noticed the customer support is excellent and the interface is very user-friendly for our staff.

Cons

In my experience, Ggastro lacks some of the advanced features that other platforms like EMA tend to include.

“Helpful sessions, short on-site staff”

Pros

I found the interactive sessions extremely helpful and practical.

Cons

We experienced a shortage of resources and need more staff available on site.

“Useful new product demos, no issues”

Pros

I checked out the new product demos and picked up a ton of useful information.

Cons

So far there haven't been any issues as it's been excellent and we plan to return.