ModMed Reviews

“Fantastic for dermatology

Pros

For my dermatology practice, this platform has been fantastic as it covers every documentation need we have. I honestly could not recommend it more and their customer support is outstanding.

Cons

However, I find updates can be tricky to navigate if I am not properly prepared ahead of time.

“Grateful for specialty tools

Pros

I am really grateful for the dermatology-specific impressions and treatment plans the system offers as I find them extremely helpful and well-tailored to my needs.

Cons

There are times when EMA runs painfully slowly and that lag interrupts my workflow and frustrates me.

“User-friendly and fast, chaotic training

Pros

I like how user friendly and fast it is.

Cons

We found the training and pre-go-live preparation chaotic and poorly coordinated which left us unable to use the system in the manner it had been demonstrated to us for Veins.

“Excellent support and interface

Pros

I have noticed the customer support is excellent and the interface is very user-friendly for our staff.

Cons

In my experience, Ggastro lacks some of the advanced features that other platforms like EMA tend to include.

“Helpful sessions, short on-site staff

Pros

I found the interactive sessions extremely helpful and practical.

Cons

We experienced a shortage of resources and need more staff available on site.

“Useful new product demos, no issues

Pros

I checked out the new product demos and picked up a ton of useful information.

Cons

So far there haven't been any issues as it's been excellent and we plan to return.

“Adequate gastroenterology features

Pros

I feel that the system's overall features adequately fulfill the requirements of our gastroenterology practice.

Cons

there are far too many problems related to the system's performance.

“Simplifies charting for us

Pros

I appreciate the built-in protocols because they make charting much simpler for me.

Cons

What frustrates me is not being able to use dot phrases or the F2 'thorough' shortcut to auto-fill the blanks.

“like that they are willing to customize

Pros

I am always impressed that they're willing to tweak and expand their system so it fits what my practice actually needs.

Cons

In my experience, support tickets can sit unanswered unless I keep following up with their team.

“Flexible and user-friendly

Pros

I find it flexible and user-friendly as it works well across different practices.

Cons

Because it's so detailed, I find it hard to train people on using it.

“Overwhelming for new users, multiple session annoyance

Pros

Honestly I am not sure as I haven't been using ModMed very long and it feels pretty overwhelming.

Cons

I find it annoying that the platform allows multiple sessions to be open at once.

“Disappointing Value

Pros

The installation was problematic and account managers were unresponsive.

Cons

Integrations had bugs and unfulfilled promises no executive response.

“Transition to Mod Med

Pros

Accurate reporting and userfriendly features.

Cons

Insufficient resources in the Relatient confirmation system.

“Specialty-specific

Pros

The otolaryngology module explicit to our practice is very much structured and as changes were required, they were done in an ideal way. The system is pretty cool and that is coming from one experience.

Cons

At first, the Practice Management side of the product was not comparable to our earlier system, however, after some time, the updates and changes have improved it extraordinarily. I would to thank you for the updates.

“Tailored and surprisingly easy to use platform

Pros

As a specialist, I find the platform tailored to our needs and surprisingly easy to navigate.

Cons

That said, I find the reporting features complex and not at all user friendly.

“ModMed Review

Pros

I appreciated the smooth integration process and the userfriendly interface.

Cons

While generally satisfied I believe there is room for improvement in the reporting features to cater to specific needs.

“Amazing for billing patients

Pros

It is user-friendly software with a lot of templates for reports. You can use it on iPads too. Revenue cycle management is very useful.

Cons

There are some issues with connectivity but overall, nothing to worry about.

“This Poorly Designed UserUnfriendly Software Is Sending My Blood Pressure Skyward

Pros

I found relief in the fact that the software doesnt restart automatically.

Cons

My experience was marred by subpar customer service an overly complex interface and insufficient training. Additionally issues with the clearinghouse unproductive responses and cumbersome processes were highly aggravating. The constant inundation of seminar invitations was also intrusive.

“Very easy to use on all devices

Pros

It is very easy to use, with a user friendly and attractive user interface that works across all of my devices.

Cons

In my experience there aren't any real downsides but practices should map out patient flow and core processes before customizing and implementing ModMed to achieve a smooth and successful rollout.

“Saves time with lab integration

Pros

The EMA system saves time and reduces stress by connecting lab results directly to patient charts. When a dermatologist orders a biopsy, they can suggest a treatment plan right away. That note is attached to the results. When the results come back, the doctor can quickly confirm or change the plan. Photos of the skin lesion come with the results, making it easy to decide on the next step, whether it is scheduling surgery or sending the patient to a specialist.

Cons

When I am searching for appointments other than follow-ups like New Patient visits, Surgery, Mohs, Cosmetic or Laser the system usually times out and drops the connection. That makes booking anything besides a simple follow-up very time-consuming and honestly frustrating.