ModMed Reviews

“Adequate gastroenterology features”

Pros

I feel that the system's overall features adequately fulfill the requirements of our gastroenterology practice.

Cons

there are far too many problems related to the system's performance.

“Simplifies charting for us”

Pros

I appreciate the built-in protocols because they make charting much simpler for me.

Cons

What frustrates me is not being able to use dot phrases or the F2 'thorough' shortcut to auto-fill the blanks.

“like that they are willing to customize”

Pros

I am always impressed that they're willing to tweak and expand their system so it fits what my practice actually needs.

Cons

In my experience, support tickets can sit unanswered unless I keep following up with their team.

“Flexible and user-friendly”

Pros

I find it flexible and user-friendly as it works well across different practices.

Cons

Because it's so detailed, I find it hard to train people on using it.

“Overwhelming for new users, multiple session annoyance”

Pros

Honestly I am not sure as I haven't been using ModMed very long and it feels pretty overwhelming.

Cons

I find it annoying that the platform allows multiple sessions to be open at once.

“Disappointing Value”

Pros

The installation was problematic and account managers were unresponsive.

Cons

Integrations had bugs and unfulfilled promises no executive response.

“Transition to Mod Med”

Pros

Accurate reporting and userfriendly features.

Cons

Insufficient resources in the Relatient confirmation system.

“Specialty-specific”

Pros

The otolaryngology module explicit to our practice is very much structured and as changes were required, they were done in an ideal way. The system is pretty cool and that is coming from one experience.

Cons

At first, the Practice Management side of the product was not comparable to our earlier system, however, after some time, the updates and changes have improved it extraordinarily. I would to thank you for the updates.

“Tailored and surprisingly easy to use platform”

Pros

As a specialist, I find the platform tailored to our needs and surprisingly easy to navigate.

Cons

That said, I find the reporting features complex and not at all user friendly.

“ModMed Review”

Pros

I appreciated the smooth integration process and the userfriendly interface.

Cons

While generally satisfied I believe there is room for improvement in the reporting features to cater to specific needs.

“Amazing for billing patients”

Pros

It is user-friendly software with a lot of templates for reports. You can use it on iPads too. Revenue cycle management is very useful.

Cons

There are some issues with connectivity but overall, nothing to worry about.

“This Poorly Designed UserUnfriendly Software Is Sending My Blood Pressure Skyward”

Pros

I found relief in the fact that the software doesnt restart automatically.

Cons

My experience was marred by subpar customer service an overly complex interface and insufficient training. Additionally issues with the clearinghouse unproductive responses and cumbersome processes were highly aggravating. The constant inundation of seminar invitations was also intrusive.

“Very easy to use on all devices”

Pros

It is very easy to use, with a user friendly and attractive user interface that works across all of my devices.

Cons

In my experience there aren't any real downsides but practices should map out patient flow and core processes before customizing and implementing ModMed to achieve a smooth and successful rollout.

“Saves time with lab integration”

Pros

The EMA system saves time and reduces stress by connecting lab results directly to patient charts. When a dermatologist orders a biopsy, they can suggest a treatment plan right away. That note is attached to the results. When the results come back, the doctor can quickly confirm or change the plan. Photos of the skin lesion come with the results, making it easy to decide on the next step, whether it is scheduling surgery or sending the patient to a specialist.

Cons

When I am searching for appointments other than follow-ups like New Patient visits, Surgery, Mohs, Cosmetic or Laser the system usually times out and drops the connection. That makes booking anything besides a simple follow-up very time-consuming and honestly frustrating.

“Wonderful rapidly growing software provider”

Pros

It is a user-friendly software and I especially love the practice management features. The appointment reminder option is very revolutionary. It works like a charm.

Cons

The software does not update in real-time, seldomly.

“Built for dermatology workflows”

Pros

What I find most useful about it is that it was built specifically for dermatology workflows and its menus are user friendly, simple and easy for me to navigate.

Cons

I notice small inconsistencies between the desktop and iPad apps and when I switch back and forth it can become somewhat confusing and disrupt my workflow.

“Easy documentation for all providers”

Pros

I find documentation easy to use for providers and it is simple to train my clinical support staff on scheduling and other practice management tasks such as patient registration, payments and document handling are all efficient.

Cons

Customer support has been extremely disappointing and at times feels nonexistent. I get frustrated when I am not tech-savvy, though ultimately I managed to get it working as I adapted.

“EMA is great customer service is bad”

Pros

The EMR software EMA was notably userfriendly and helped me save time during clinic operations.

Cons

Despite the softwares functionality the process of implementing new features was arduous due to prolonged discovery calls and delayed service deployments. My dissatisfaction was exacerbated by the poor quality of customer service especially considering the premium pricing.

“The best specialty-specific EMA”

Pros

The best EMA for specialty practice in the market. Modernizing Medicine has specifically designed its software to provide all the features that would make our day-to-day working experience ten times better and easier. It prioritizes the needs of the patients and clinicians. The platform is so easy to navigate and simple to work with. The support staff is very helpful, kind, and knowledgeable. There are different modules that integrate seamlessly with the EMA, such as patient portal, diagnostics, practice management, billing, etc. The companys pro-activity and responsiveness set them apart from any competitor on the market.

Cons

The office has to make adjustments and increase its workflow to come together in cooperation with the system’s speed.

“Modernizing Medicine”

Pros

Their software updates are regular and iron out any issues that pop up, which is great.

Cons

Creating notes can be a bit cumbersome and some more customization options are needed.