ModMed Reviews

“Happy working with this company”

Pros

I've been really impressed with the kindness and transparency of everyone we've worked with, from sales reps to project managers and all the trainers during implementation. They're all eager to help however they can.

Cons

The communication around submitting support cases is hit or miss. Sometimes it's great but other times like when our biller submits cases for billing issues, we never hear back which is unacceptable.

“Interactive layouts”

Pros

I like that you can customize the layout and change the order when you're pretesting. It makes things way more flexible.

Cons

Some of the changes after updates can be frustrating. Things get moved around and it's hard to find what I need sometimes.

“ModMed is amazing”

Pros

They roll out very helpful updates at mod med. I used to work with paper charts until a friend told me about it and its been a total gamechanger.

Cons

Updates are too frequent for my liking. Some of the features theyre adding just arent necessary making things more complicated than they need to be.

“Great experience so far”

Pros

We use both the PM and EHR parts and they work together really well! Really well structured and well integrated!

Cons

Cosmetic packages are a bit complex. Can be a little frustraing!

“Excellent Experience with ModMed EMR”

Pros

I’ve had the pleasure of working with ModMed EMR for the past several months, and I couldn’t be more impressed with their service. From the very first interaction, their team has been highly professional, responsive, and committed to providing top-notch solutions. Their software has streamlined our workflow significantly, improving both efficiency and productivity.

Cons

If you’re looking for a reliable and innovative software provider,

“Super efficient”

Pros

Checking eligibility is so much easier now and we can pull benefits from insurances we couldn't with our old software.

Cons

Inputting information seems to take a bit more time than I'd like.

“Must-use for your practice”

Pros

I'm familiar with it and it's really easy to use. I can always find what I need without a problem.

Cons

Finding patients can be tricky sometimes. It often takes longer than expected and feels pretty time-consuming.

“Top-notch EMR”

Pros

It's really easy to use especially for dermatology. I like how drug interactions are listed and prescribing medications is very simple.

Cons

When info gets stuck in the sticky notes, it's really hard to remove which is annoying.

“Outstanding EMR system”

Pros

It was so easy to learn! The templates are really helpful and make everything much smoother.

Cons

The "sticky" for shoulder ROM doesn't stick, which is really frustrating.

“helpful but keeps glitching”

Pros

MODMed is very user-friendly. It really helps to ease the workload of charting.

Cons

I keep running into little glitches and error codes. That part could really be improved.

“The best all-in-one system”

Pros

I think Modmed is the best EMR system out there. You have everything you need in just one software.

Cons

Sometimes it gets stuck but overall I think it's a great system.

“Perfect for iPad, not desktop”

Pros

It's very iPad-friendly which I love. It's efficient for dermatologic issues and I like that commonly used prescriptions start to auto-populate after a while.

Cons

The desktop version is much harder to use for charting. It's just not as efficient for documenting exam findings as using the iPad. I really wish there were templates that would auto-populate exam findings and prescriptions based on the diagnosis.

“very detailed”

Pros

What I like most about Mod Med is that it's very detailed! It helps with giving out the right coding for any diagnosis and it efficiently updates patient records.

Cons

Sometimes the system just decides to update at the most random times.

“great charts but poor printing”

Pros

It is really nice to have a diagram of the body in the chart that you can just click on for the part you need. It also helps us get authorizations for our patients.

Cons

When you add an attachment to a visit, it doesn't print out with the visit note. We'd love to be able to include things like radiology reports when we send notes to the insurance company.

“the billing department is terrible”

Pros

In my experience it works very well in some areas but it's extremely poor in others.

Cons

The billing department is the worst I have ever dealt with. They refuse to speak to customers directly and they create false invoices, which clearly goes against our contract. This is my absolute worst experience with any vendor.

“the billing department is terrible”

Pros

I find ModMed very easy to use. I highly recommend this one to everyone.

Cons

I'll be honest I don't like the constant updates.

“Very easy but updates annoy me”

Pros

The best part is how user-friendly it is. I've even been able to train new hires who have no medical experience because the system is just that easy to figure out.

Cons

I don't like that the providers are just listed in alphabetical order on the schedule. I'd much prefer if they were grouped into categories like Doctors, Pas and NPs. It would make it so much easier for new hires to figure out who is who.

“easy to train new staff”

Pros

With Modmed I really like how we have quick access to a patient's important information. It helps us provide them with the quality of service they need.

Cons

The thing I like least about this tool is how much digging I have to do in a patient's chart just to make sure we have all their correct information and to verify their insurance. It feels like it takes longer than it should.

“Quick access but hard to verify”

Pros

I've had a wonderful experience with it. They update their knowledge base often which is great.

Cons

I wish the system had more dermatology diagnoses included by default and better default procedure choices. Having to type them out each time can be a issue.

“top solution with frequent updates”

Pros

I find modmed to be very organized and super easy to use.

Cons

Sometimes the app glitches but honestly it doesn't happen very often. It's pretty rare.