ModMed Reviews

“Makes sense and flows well

Pros

I appreciate the general flow of the system. It just makes sense and I can almost always find what I need without a long search.

Cons

I can't think of anything I don't like about it right now.

“easy but tasks are confusing

Pros

It is easy to maneuver and use without a lot of effort. Specifically, I really like the structure and completeness of the progress notes for patients.

Cons

I have a difficult time with the tasks feature. It's hard to figure out who received a task, who answered it or if it's still just pending.

“the best all-in-one software

Pros

It's a very user-friendly, one-size-fits-all software for our Revenue Cycle Management (RCM). In my opinion, it's one of the best healthcare software systems out there in the industry.

Cons

To be honest, there's nothing to dislike about it.

“Good tool but sometimes slow

Pros

What I like is how self-explanatory the whole system is. It's not confusing, and that makes it incredibly easy to learn, even for new staff.

Cons

Sometimes it can get a little too slow. And whenever something in the system is down, it sometimes takes the whole day to fix.

“easy to find your way

Pros

I've found that Mod Med is very user-friendly. I never feel lost because it's just easy to use and find my way around.

Cons

I happen to learn by doing so the preliminary courses and tests didn't let me actually navigate the app. I liked it much better when we started "working" in ModMed live.

“Smooth on pc, not ipad

Pros

The ease of documentation is a huge plus for me. It's especially smooth when I'm using it on the PC; everything just feels quick and efficient.

Cons

I prefer using the PC to the iPad for documenting. I wish there was an option to make the iPad version look the same as it does on the PC.

“clean but needs payment search

Pros

I really love the user interface & it's clean and not cluttered. The tool bar across the top is especially useful because it has so much information right at my fingertips. From my perspective as a payment poster, the Financial tab is particularly well-organized and makes my job simpler.

Cons

I don't like that there's no way to search by payment amount when you're in the ERA tab posting insurance payments. That would be a great feature to add. Also, I wish the average user could run more financial reports.

“Quick and detailed charts

Pros

My favorite thing is how easy it is to chart while still being incredibly detailed. It doesn't force me to choose between speed and thoroughness, which is a huge relief.

Cons

It's frustrating when I need a not-so-common diagnosis code and it's missing from the system.

“fast but kiosk is slow

Pros

It's just so quick and fast! I call it the "click, click, done" method because that's what it feels like. I can get through tasks without any unnecessary steps slowing me down.

Cons

The process for patients at the kiosk can take way too long. Some of the questions like asking for their birth weight, are just unnecessary and should be removed!

“helpful but needs wound template

Pros

The easy interface genuinely makes my job and my life easier, especially when I'm doing my notes. I'm a big fan of the pre-made plans and templates; they save me so much time and mental energy.

Cons

It really needs a dedicated template for wound care physical exams. I handle a lot of wound care and that would be so helpful.

“Smooth but frequent password changes

Pros

I find the navigation in ModMed to be very smooth. Whether I'm scheduling appointments or finding a specific patient's chart, the accessibility makes everything very simple.

Cons

I wish we could keep our passwords for a little longer instead of having to change them all the time.

“convenient and boosts revenue

Pros

It's convenient, easy to use and super time-efficient. It keeps patient flow productive and has even helped add to our business revenue. It's a great system and, in my opinion, the best one on the market!

Cons

I have not experienced any cons. I really haven't had any bad experiences with Modmed.

“Natural flow but follow-ups lag

Pros

The system has a very easy, natural flow. I especially like that you can pre-populate what you want in the charges like for a full body skin exam and then just make quick edits. It's a fantastic time-saver.

Cons

In the follow-up section of a patient's chart, I'd like to be able to pre-populate the reasons for the visit. Right now, I always have to pick "other" and then type it out at the bottom because the specific reason isn't listed even when it's for a standard follow-up.

“friendly and helps billing

Pros

It's very user-friendly and both the doctors and the staff love using it! A major bonus is that it helps us bill more accurately, which has definitely boosted our reimbursements.

Cons

Nothing! We actually love it! The development team just keeps making it better all the time.

“Smooth with no issues

Pros

The usability is its strongest point for me. It's just easy to go through the entire system from top to bottom without getting lost or confused.

Cons

I haven't really run into any issues with the system.

“keeps patients organized

Pros

I like that it's easy to work with and that it helps keep everything organized for each patient. All their information is in one logical place, which makes my day run smoother.

Cons

No complaints from me.

“it gets the job done

Pros

We can link the last visit's note directly to the current day's visit. It saves us from having to do a lot of digging for past information, which is a huge time-saver.

Cons

A freetype option would be a better choice. This system requires way too much scrolling and clicking, when I could save time by just typing. I also don't like how, when I check vision, if the patient was pinholed, the top of the screen shows the pinholed vision instead of the original. Sometimes I need to know what the original vision was and it's inconvenient to find.

“Highly recommend it

Pros

Easy and simple to use. I never have any major complaints. I'd give it a 10/10 and would definitely recommend it to other practices.

Cons

The thing I like least about this software is the constant updates.

“simple but a bit difficult to find some things

Pros

I appreciate how simple it is to go through the entire patient note process. It guides you along without making it feel complicated or tedious.

Cons

I sometimes miss tasks because I can't see them if I don't have that specific provider loaded into my filters.

“Easy but bills wrong

Pros

Putting in patient information is very easy. The fields make sense and it doesn't feel like a chore to get all the necessary details entered into the system.

Cons

Sometimes the "allowed amount" column isn't correct and the patient ends up getting a bill in the mail that they shouldn't have gotten.