ModMed Reviews

“clean but needs payment search”

Pros

I really love the user interface & it's clean and not cluttered. The tool bar across the top is especially useful because it has so much information right at my fingertips. From my perspective as a payment poster, the Financial tab is particularly well-organized and makes my job simpler.

Cons

I don't like that there's no way to search by payment amount when you're in the ERA tab posting insurance payments. That would be a great feature to add. Also, I wish the average user could run more financial reports.

“Quick and detailed charts”

Pros

My favorite thing is how easy it is to chart while still being incredibly detailed. It doesn't force me to choose between speed and thoroughness, which is a huge relief.

Cons

It's frustrating when I need a not-so-common diagnosis code and it's missing from the system.

“fast but kiosk is slow”

Pros

It's just so quick and fast! I call it the "click, click, done" method because that's what it feels like. I can get through tasks without any unnecessary steps slowing me down.

Cons

The process for patients at the kiosk can take way too long. Some of the questions like asking for their birth weight, are just unnecessary and should be removed!

“helpful but needs wound template”

Pros

The easy interface genuinely makes my job and my life easier, especially when I'm doing my notes. I'm a big fan of the pre-made plans and templates; they save me so much time and mental energy.

Cons

It really needs a dedicated template for wound care physical exams. I handle a lot of wound care and that would be so helpful.

“Smooth but frequent password changes”

Pros

I find the navigation in ModMed to be very smooth. Whether I'm scheduling appointments or finding a specific patient's chart, the accessibility makes everything very simple.

Cons

I wish we could keep our passwords for a little longer instead of having to change them all the time.

“convenient and boosts revenue”

Pros

It's convenient, easy to use and super time-efficient. It keeps patient flow productive and has even helped add to our business revenue. It's a great system and, in my opinion, the best one on the market!

Cons

I have not experienced any cons. I really haven't had any bad experiences with Modmed.

“Natural flow but follow-ups lag”

Pros

The system has a very easy, natural flow. I especially like that you can pre-populate what you want in the charges like for a full body skin exam and then just make quick edits. It's a fantastic time-saver.

Cons

In the follow-up section of a patient's chart, I'd like to be able to pre-populate the reasons for the visit. Right now, I always have to pick "other" and then type it out at the bottom because the specific reason isn't listed even when it's for a standard follow-up.

“friendly and helps billing”

Pros

It's very user-friendly and both the doctors and the staff love using it! A major bonus is that it helps us bill more accurately, which has definitely boosted our reimbursements.

Cons

Nothing! We actually love it! The development team just keeps making it better all the time.

“Smooth with no issues”

Pros

The usability is its strongest point for me. It's just easy to go through the entire system from top to bottom without getting lost or confused.

Cons

I haven't really run into any issues with the system.

“keeps patients organized”

Pros

I like that it's easy to work with and that it helps keep everything organized for each patient. All their information is in one logical place, which makes my day run smoother.

Cons

No complaints from me.

“it gets the job done”

Pros

We can link the last visit's note directly to the current day's visit. It saves us from having to do a lot of digging for past information, which is a huge time-saver.

Cons

A freetype option would be a better choice. This system requires way too much scrolling and clicking, when I could save time by just typing. I also don't like how, when I check vision, if the patient was pinholed, the top of the screen shows the pinholed vision instead of the original. Sometimes I need to know what the original vision was and it's inconvenient to find.

“Highly recommend it”

Pros

Easy and simple to use. I never have any major complaints. I'd give it a 10/10 and would definitely recommend it to other practices.

Cons

The thing I like least about this software is the constant updates.

“simple but a bit difficult to find some things”

Pros

I appreciate how simple it is to go through the entire patient note process. It guides you along without making it feel complicated or tedious.

Cons

I sometimes miss tasks because I can't see them if I don't have that specific provider loaded into my filters.

“Easy but bills wrong”

Pros

Putting in patient information is very easy. The fields make sense and it doesn't feel like a chore to get all the necessary details entered into the system.

Cons

Sometimes the "allowed amount" column isn't correct and the patient ends up getting a bill in the mail that they shouldn't have gotten.

“excellent product really”

Pros

I think the product is excellent overall. The one thing I'd mention is that you really have to make sure employees get the proper training to get the most out of it.

Cons

training process wasn't very helpful for me. I couldn't understand the online training and I ended up having to get someone from another office who uses the product to train me instead.

“Top dermatology EMR”

Pros

It's honestly the best way to chart in dermatology. Having pictures to click on for location and all the prepopulated dermatology disease states makes it perfectly suited for what we do.

Cons

There are occasional glitches where you lose all the work you just did.

“Reliable for Routine Diagnoses but Lacks Visual Appeal”

Pros

It handles routine diagnoses well, and after using it for years, I can say it's pretty dependable.

Cons

It tends to undercode office visits when procedures are involved, which can be frustrating.

“good tool but some redundancies”

Pros

The mobile platform on the iPad is very helpful for taking notes at home or when I'm on the go.

Cons

I wish there were more programmable shortcuts. It would help me get to the page I need much faster.

“Helpful but needs more shortcuts”

Pros

I love how user-friendly it is and how organized the whole system feels.

Cons

It's a problem when the insurance eligibility check just doesn't work.

“organized but insurance check fails”

Pros

It's easy to use and it's also easy to teach others how to use it.

Cons

It should show a quick overview of how a prescription is written so I can double-check everything at a glance.