ModMed Reviews

“Friendly but insurance check issues

Pros

It's very user-friendly and that makes everything quick and easy for me.

Cons

It can be a little slow at times but it's not a huge deal for me.

“Best choice for dermatology

Pros

How easy it is to use. It's super efficient for writing notes, sending prescriptions and putting in orders.

Cons

The IT and technical issues are the biggest problem. There are times when EMA is just completely down and it really affects our work. It makes it so difficult when you're right in the middle of seeing patients.

“Efficient but too much downtime

Pros

I find the system to be very smooth and easy to use. It just flows well and I don't have to fight with it to get things done. I honestly like it a lot.

Cons

It's not bilingual and that's a problem for us. In Allentown, PA, we have a lot of Spanish-speaking patients and it would be so nice if they could use the system in their language too.

“smooth but not available in Spanish

Pros

We only purchased the EHR portion of ModMed at first and were very pleased with it. But when they introduced the Practice Management system, it was a game-changer. It made our entire practice so much more efficient and eliminated so many repetitive tasks that used to get passed from person to person.

Cons

In the beginning switching to this system was a huge learning curve but we've definitely gotten past that. My biggest complaint now is the reporting system and I find it difficult to use sometimes. And in the billing department, we all hate the process you have to follow for a returned payment. But other than that, it's okay.

“Game-changer with reporting function is problematic

Pros

It is so easy to work with on my iPad. I especially love the "EYE LOG" tab because it's much easier to read and manage on the go. The best part is that I can work on a patient's chart without being glued to my seat at the front desk.

Cons

Using it on the computer is harder to manage. It takes more steps to do things and all the tabs are in different places than I'm used to.

“great on iPad

Pros

It's very user friendly and always works great for me and I rarely run into issues. When I need to find something, it's usually very straightforward and doesn't take a lot of digging.

Cons

There's nothing I dislike about it. It's very easy to use.

“Works great and simple

Pros

My favorite thing is the ease of access to all the information I need. Having everything about a patient in one place saves me so much time and hassle throughout the day.

Cons

I get tired of how many pages I have to click through just to enter information. For example, I wish from the HIPAA form I could just click a box that says "Make Emergency Contact" instead of going through a whole other process. I also sometimes have issues finding referrals.

“saves time but too many clicks

Pros

I am constantly impressed by how fast I can find everything. All the information is in one central place and I can pull it up at a really fast pace which is crucial during a busy day.

Cons

I just dislike when it has its days where it's really slow and ends up slowing me down.

“Easy to learn, excellent daily support

Pros

The software is really easy to pick up and move around in which makes training new staff a simple task. Also their customer support is always quick to respond. I rely on it every single day for both routine tasks and admin functions.

Cons

One issue I run into is the lack of integration with Vision Plans which means I cannot file claims from within Trizetto. I would also like a bit more flexibility when building templates.

“great codes despite early instability

Pros

I find it incredibly easy to locate any diagnosis or procedure and the system's automated medical office codes are really helpful.

Cons

At the beginning I found it a bit unstable and tricky because one mistaken click could make me lose all my notes.

“packed with superb clinical tools

Pros

As a dermatologist, I find ModMed EMA to be an excellent platform that offers superb clinical tools that really benefit our clinical team.

Cons

I wish the support team were more helpful and I would really like having multiple tiers of support available to address different issues.

“Fast but has down times

Pros

Really appreciate all the options available that help make our notes so thorough. It guides you to include all the necessary details and I feel like that really improves our reimbursements because nothing gets missed.

Cons

Don't have anything negative to say about ModMed.

“helps make thorough notes

Pros

It's a very efficient and easy-to-use system. It just makes the entire workflow feel seamless from one task to the next which helps the whole office run more smoothly.

Cons

I really wish it could communicate with other EMR systems. That would make things a lot easier.

“efficient but can't talk to others

Pros

Its simple for our whole team to use and I like that we also get regular updates on new features. It feels like the system is always improving and keeping up with the times.

Cons

There's nothing bad about ModMed at all. I actually enjoy using it every day.

“Simple and always improving

Pros

I really value how it keeps up to date with the ever-changing legislation and medical codes. The fact that it updates the medication library and medical diagnoses databases automatically is a huge help. It also does a good job of cleaning out old, obsolete stuff that nobody uses anymore.

Cons

It's frustrating that forgetting to update a single digit in one medical code for 2024 caused a bunch of our claims to get rejected. Now we have to resubmit all of them.

“helpful updates but one code failed

Pros

The system is detailed but still easy to use once you get the hang of it. I have to admit, it felt like a lot for me to learn at first but just getting into the daily routine and repeating the tasks has really helped me become comfortable with it.

Cons

I am not sure. I had some trouble figuring it out at first but now it's going okay and I don't really have any problems.

“Detailed but was hard to learn

Pros

I find it very easy to use and highly functional especially for my main tasks like making appointments and looking up information on patient charts. It just makes those daily duties simple and efficient.

Cons

They could really improve how we upload insurance cards. Also it's very slow at times when I'm checking a patient's insurance eligibility.

“functional but slow insurance check

Pros

love the ease of electronic documentation. It's so much better than the old way of having to track down and sift through bulky paper charts for every little thing.

Cons

Some things just aren't customizable enough for us. Also when new medications come out, it takes a long time for them to get added into the system.

“Better than paper charts

Pros

The system is very clear and user-friendly. I've noticed it gives me a lot more options and flexibility especially when I'm rooming patients and charting their visits which is really helpful.

Cons

When I save a patient's height and weight in their chart, that information doesn't carry over to their next visit. So I have to keep asking the patient for it over and over. Unlike weight, a person's height doesn't change

“clear but repeats information

Pros

My favorite part is how easy it is to use and the fact that I can see all of a patient's documents and information in one single spot. It saves me so much time.

Cons

The difference between how it looks on the computer and how it looks on the iPad is really noticeable. It's like two different systems.