ModMed Reviews

“Works great and simple”

Pros

My favorite thing is the ease of access to all the information I need. Having everything about a patient in one place saves me so much time and hassle throughout the day.

Cons

I get tired of how many pages I have to click through just to enter information. For example, I wish from the HIPAA form I could just click a box that says "Make Emergency Contact" instead of going through a whole other process. I also sometimes have issues finding referrals.

“saves time but too many clicks”

Pros

I am constantly impressed by how fast I can find everything. All the information is in one central place and I can pull it up at a really fast pace which is crucial during a busy day.

Cons

I just dislike when it has its days where it's really slow and ends up slowing me down.

“Easy to learn, excellent daily support”

Pros

The software is really easy to pick up and move around in which makes training new staff a simple task. Also their customer support is always quick to respond. I rely on it every single day for both routine tasks and admin functions.

Cons

One issue I run into is the lack of integration with Vision Plans which means I cannot file claims from within Trizetto. I would also like a bit more flexibility when building templates.

“great codes despite early instability”

Pros

I find it incredibly easy to locate any diagnosis or procedure and the system's automated medical office codes are really helpful.

Cons

At the beginning I found it a bit unstable and tricky because one mistaken click could make me lose all my notes.

“packed with superb clinical tools”

Pros

As a dermatologist, I find ModMed EMA to be an excellent platform that offers superb clinical tools that really benefit our clinical team.

Cons

I wish the support team were more helpful and I would really like having multiple tiers of support available to address different issues.

“Fast but has down times”

Pros

Really appreciate all the options available that help make our notes so thorough. It guides you to include all the necessary details and I feel like that really improves our reimbursements because nothing gets missed.

Cons

Don't have anything negative to say about ModMed.

“helps make thorough notes”

Pros

It's a very efficient and easy-to-use system. It just makes the entire workflow feel seamless from one task to the next which helps the whole office run more smoothly.

Cons

I really wish it could communicate with other EMR systems. That would make things a lot easier.

“efficient but can't talk to others”

Pros

Its simple for our whole team to use and I like that we also get regular updates on new features. It feels like the system is always improving and keeping up with the times.

Cons

There's nothing bad about ModMed at all. I actually enjoy using it every day.

“Simple and always improving”

Pros

I really value how it keeps up to date with the ever-changing legislation and medical codes. The fact that it updates the medication library and medical diagnoses databases automatically is a huge help. It also does a good job of cleaning out old, obsolete stuff that nobody uses anymore.

Cons

It's frustrating that forgetting to update a single digit in one medical code for 2024 caused a bunch of our claims to get rejected. Now we have to resubmit all of them.

“helpful updates but one code failed”

Pros

The system is detailed but still easy to use once you get the hang of it. I have to admit, it felt like a lot for me to learn at first but just getting into the daily routine and repeating the tasks has really helped me become comfortable with it.

Cons

I am not sure. I had some trouble figuring it out at first but now it's going okay and I don't really have any problems.

“Detailed but was hard to learn”

Pros

I find it very easy to use and highly functional especially for my main tasks like making appointments and looking up information on patient charts. It just makes those daily duties simple and efficient.

Cons

They could really improve how we upload insurance cards. Also it's very slow at times when I'm checking a patient's insurance eligibility.

“functional but slow insurance check”

Pros

love the ease of electronic documentation. It's so much better than the old way of having to track down and sift through bulky paper charts for every little thing.

Cons

Some things just aren't customizable enough for us. Also when new medications come out, it takes a long time for them to get added into the system.

“Better than paper charts”

Pros

The system is very clear and user-friendly. I've noticed it gives me a lot more options and flexibility especially when I'm rooming patients and charting their visits which is really helpful.

Cons

When I save a patient's height and weight in their chart, that information doesn't carry over to their next visit. So I have to keep asking the patient for it over and over. Unlike weight, a person's height doesn't change

“clear but repeats information”

Pros

My favorite part is how easy it is to use and the fact that I can see all of a patient's documents and information in one single spot. It saves me so much time.

Cons

The difference between how it looks on the computer and how it looks on the iPad is really noticeable. It's like two different systems.

“simple with all info in one spot”

Pros

Honestly it is so much easier to navigate and find my way around in compared to all the other systems I've had to use in the past.

Cons

Every once in a while we get errors when we try to save our work. But other than that, everything has been great.

“Easier than other systems”

Pros

It's efficient and a real time-saver all in one. I can easily move from patient check-in, to writing the note and then to billing without a hitch. It makes the whole "paperwork" side of being a doctor way less time-consuming, a lot more accurate and just easier to manage.

Cons

There's not much I don't like about this tool. My main issue is that I can't start a visit note on the app on my phone.

“saves time but no phone app”

Pros

I really like how you can keep track of the patient flow throughout the day. Also the way your findings automatically populate into the exam note once you pick a diagnosis is a fantastic feature.

Cons

I really wish the layout on the tablet and the desktop computer looked the same. Right now the layout is SOOO different between them!

“tracks patients well”

Pros

It is great to have instant access to notes and labs all in one place. It also provides a much easier way for me to communicate with the provider and the rest of my team, which keeps everyone on the same page.

Cons

I would say there's nothing I dislike right now. Overall, it's a good source for a lot of the info we need.

“simple but tabs refresh”

Pros

I just find ModMed to be really easy to use and super user-friendly! It never feels complicated or like I have to fight with it to do my job.

Cons

It's annoying that when I open a new tab, it refreshes the tab I was already in and sends both tabs back to the home screen.

“Smooth but needs shortcuts”

Pros

It's just easy all around, easy to use, easy for data entry and I find it really simple to switch between different screens when I need to multitask.

Cons

It could save us a lot of time if there were better keystroke shortcuts for coding updates. I'd also love to be able to query the database for reports to help with our daily and weekly tasks.