ModMed Reviews

“offer fast, single-screen patient access

Pros

We really like how user-friendly this EHR feels. Plus the single-screen layout gives us fast, easy access to a patients complete information without hopping between extra tabs.

Cons

I am frustrated that when a patient signs a form through the portal and returns it, they no longer have access to that document.

“Responsive support and clear interfaces

Pros

What I like most is the responsive customer support and the clear, easy to understand interfaces.

Cons

To be honest I am not very fond of how Klara handles support. I mean it frustrates me to be handed off to a different person every single time. I would much prefer having one dedicated contact who knows my history so I do not have to repeat myself or re-explain details over and over again.

“Invaluable daily analytics and support

Pros

I really value the analytics reports as they have been such a huge help for the PM side of our practice. We rely on them every day. Plus the ModMed support crew was incredibly helpful when they assisted us setting up our practice management system and they still back us as our clinic expands.

Cons

Our practice could really use more customizable reports. As we are constantly growing and staff and team members keep having changing needs and personal preferences. It would also be great if we could customize the reports to fit our workflow and make them the way we prefer.

“Speeds up workups, no scribe needed

Pros

We find that it speeds up our workups and lets us manage them without needing a scribe.

Cons

The one issue we have is that after an update, logging in becomes unexpectedly difficult at times.

“Unified solution for entire office

Pros

I like that the software functions as a single, unified solution for the whole office, handling everything from front end tasks to back end operations.

Cons

One issue I have run into is that their customer support is not consistently available, so I don't always get problems resolved as quickly as I'd like.

“Features that boost efficiency

Pros

For my practice ModMed keeps launching new features that boost efficiency and their support team usually guides me through each step of the processes.

Cons

Occasionally I wish their support team would reply a bit faster when I need help.

“Thorough patient documentation helper

Pros

I like how thoroughly it helps me document patient records.

Cons

From my experience our clinic has not been properly trained on many of the apps features and I often find staff unsure how to use several of its tools.

“Support team listens and enhances

Pros

Well I am really impressed with the support teams as they consistently work to enhance the system and genuinely consider our feedback and ideas.

Cons

There are times when I find it slow to respond to inquiries which can be frustrating when I am waiting for answers.

“Perfect fit, boosted revenue and efficiency

Pros

We found ModMed really easy to use and it directly boosted our practice's income by making billing more efficient and accurate. Also we have noticed real gains in charting, in our claims processing and in how we communicate with patients.

Cons

I do not have any negatives to report. Honestly everything about it fits our needs and we have not faced any issues or aspects we dislike.

“Easy training, seamless patient communication

Pros

I find it easy to train my new hires and communication with patient inquiries is seamless.

Cons

Well I would like to have a radio button that converts plus cylinder to minus cylinder.

“provide user-friendly guide

Pros

It is extremely user-friendly and it clearly guides me to the next step.

Cons

Every now and then the support asks me for screenshots but I cannot seem to send them.

“Incredibly user friendly and efficient

Pros

For me it is incredibly user friendly and efficient when it comes to getting any job done quickly.

Cons

I think it could be more efficient when generating reports, especially while we are running AR.

“Easy ipad access for tight spaces

Pros

On my iPad I can access it easily and it is small and compact which is great for tight exam rooms.

Cons

Often I have trouble pinpointing the exact wording for some dermatology procedures.

“Always available representative and easy use

Pros

My representative Trish is always available and the providers I work with find Modernizing Medicine easy to use.

Cons

I find the reporting features to be somewhat complex and difficult to navigate.

“Streamlined and efficient workflows

Pros

I appreciate the streamlined, efficient and user-friendly workflows.

Cons

For me, the expense of the software and add-on services is a drawback.

“Impressive all in one platform solution

Pros

We're big fans of how the platform combines everything. It is impressively efficient as a single, all-in-one solution.

Cons

Pricing is really the only drawback for our team and while some features are priced competitively, other parts are simply too expensive for us to justify.

“Highly customizable for all roles

Pros

What I really like is the ability to customize settings not just from the admin side but also from the user/provider perspective which gives me a lot of flexibility in how things are configured for different roles.

Cons

What concerns me is that several features feel designed as solutions for smaller practices and fall short as enterprise-grade capabilities. For example, when it comes to the fee schedule default, I oversee multiple business units and need separate fee schedules for each unit which this system doesn't effectively support.

“Fast, simple and user friendly

Pros

I really like that ModMed is easy and simple to use which makes navigating it feel fast and user friendly for my everyday tasks.

Cons

My main issue with ModMed is that I cannot reach some features directly. instead I am forced to send an email every time I need access to certain things and that slows me down.

“Helpful analytics, navigation can be confusing

Pros

I appreciate the analytics and the automated coding which include clear explanations.

Cons

For me, multiple areas with tasks and notifications make it easy to get lost.

“allows seamless ipad integration

Pros

What I really appreciate is that the iPad connects directly with ModMed and that integration makes my workflow faster and much more efficient in practice.

Cons

I find ModMed U a bit tricky to use and think it could be redesigned to feel more user-friendly for daily use.