ModMed Reviews

“good with helpful support”

Pros

My experience has been really good. The system itself runs smoothly and is friendly to use but I also have to give a shout-out to the excellent customer service team whenever I need help.

Cons

Some options are difficult to learn because they change between the web version and the iOS app. It's confusing when things aren't in the same place.

“handy tool but reminders fail”

Pros

It is very easy to handle and get the hang of. The thing I like the most is that everything I need is right there in the same program.... it's just so easy to use and find what I'm looking for.

Cons

The "Add Reminder" feature is frustrating. I fill it out to send a reminder to a patient but they don't always receive it.

“Scheduling is simple”

Pros

The scheduling system is really easy to work with on a daily basis. And I have to say, the close-out reports we get at the end of the day are very good and detailed, which helps us finish up smoothly.

Cons

Collections tabs are a little hard to figure out. I find it tricky to run the reports I need from that section.

“awesome tool for dermatology”

Pros

I appreciate how easy it is to use. The best part is that it's so specific to our specialty, Dermatology; it feels like it was built just for our practice.

Cons

Nothing specific comes to mind. Sometimes there are little glitches in the system but they're usually fixed pretty quickly.

“Simple but can't merge families”

Pros

It's so simple. It's easy to set up new patients, the whole system is super simple to learn and moving between different patients' charts is really simple.

Cons

There's no option to delete or merge profiles if you accidentally create a duplicate. Also you can't check out families together, you have to charge each person separately which is a trouble.

“great tasks and prescriptions functions”

Pros

I love two things in particular. First, using the task feature that automatically makes a note in the patient's chart for me. Second, being able to send a prescription right from the patient's chart without having to switch to another program.

Cons

I wish I could remove patients from the prescription list under the Physician's Assistant once their treatment is finished. It just gets cluttered.

“User-friendly but reports are slow”

Pros

We find ModMed to be pretty user friendly overall and it is easy for us to locate patient records quickly. Also our account rep has been fairly responsive whenever we've had questions.

Cons

The reporting tool is pretty slow and hard to use and I also need a much improved workflow for handling Orders.

“Offer top-notch support”

Pros

What I like most is how easy it is to get support. There is always a variety of ways to reach someone and it rarely takes long before a real person responds. The user community feels genuinely helpful and will jump in to assist in a timely manner. I also like how many resources exist to learn the system and stay informed. Overall it is easy to access ModMed U and pull up all the training and support materials I need to bring my staff up to speed and keep everyone supported.

Cons

One thing that frustrates me is that smaller issues often do not move up the priority list. Sometimes it feels like we have to gather votes in the community just to get an issue noticed or addressed. And after attending multiple conferences, I have left wishing the team would spend more time listening to requests for small updates that would make day to day work easier, rather than focusing mainly on large scale projects. As those little quality of life fixes would really improve our workflow.

“Responsive and quick support”

Pros

I typically reach out via email when I have support questions and I like that hold times on calls are short. Plus I can quickly locate user guides online.

Cons

When emailing support, they often ask for extra details and expect me to respond immediately. However in a hectic clinic it can take me a couple of days to gather what's needed and by the time I respond the case has sometimes already been closed.

“got the best support”

Pros

The ModMed's customer support is simply the best as I can reach out for help anytime I need assistance.

Cons

Sometimes I wish they would provide more hands-on training for the practice management settings as it would help me use the system better.

“simple to use and easy finances”

Pros

One thing I really like about ModMed is how easy it is to use. On the financial side, I can easily build my daily routine for posting payments, cleaning up claims and working through accounts receivable without much fuss.

Cons

What frustrates me most is the Analytics reporting as it takes far too long to load and when I finally export the reports to Excel they often come out with inaccurate figures. That inconsistency is worrying, particularly because it makes tracking A/R unreliable and adds extra work to verify numbers.

“Great for charting”

Pros

It is an excellent platform for charting. also it is extremely user-friendly and easy to train others on and the chatting/communication functions are smooth and seamless.

Cons

When updates are announced, I often find they take a long time to actually go live and frustratingly an update will frequently introduce some new issue. Also support does not feel as quick as it used to in my experience which is disappointing.

“Dermatology-focused with prescription hiccups”

Pros

I find the system very easy to learn and use and I love that it is so focused on Dermatology.

Cons

The thing that bugs me is the Rx tab. As after I enter a prescription, it immediately drops me out of the patient's Rx screen, so I cannot send it without having to reopen the Rx section and click back into it.

“Feature-rich platform eases daily tasks”

Pros

The platform provides so many useful features that make my day to day tasks effortless and I really value the continuous updates driven by user needs.

Cons

As a provider, I notice that some staff struggle with change and rolling out new updates can be challenging for those who have to use them in practice.

“offer fast, single-screen patient access”

Pros

We really like how user-friendly this EHR feels. Plus the single-screen layout gives us fast, easy access to a patients complete information without hopping between extra tabs.

Cons

I am frustrated that when a patient signs a form through the portal and returns it, they no longer have access to that document.

“Responsive support and clear interfaces”

Pros

What I like most is the responsive customer support and the clear, easy to understand interfaces.

Cons

To be honest I am not very fond of how Klara handles support. I mean it frustrates me to be handed off to a different person every single time. I would much prefer having one dedicated contact who knows my history so I do not have to repeat myself or re-explain details over and over again.

“Invaluable daily analytics and support”

Pros

I really value the analytics reports as they have been such a huge help for the PM side of our practice. We rely on them every day. Plus the ModMed support crew was incredibly helpful when they assisted us setting up our practice management system and they still back us as our clinic expands.

Cons

Our practice could really use more customizable reports. As we are constantly growing and staff and team members keep having changing needs and personal preferences. It would also be great if we could customize the reports to fit our workflow and make them the way we prefer.

“Speeds up workups, no scribe needed”

Pros

We find that it speeds up our workups and lets us manage them without needing a scribe.

Cons

The one issue we have is that after an update, logging in becomes unexpectedly difficult at times.

“Unified solution for entire office”

Pros

I like that the software functions as a single, unified solution for the whole office, handling everything from front end tasks to back end operations.

Cons

One issue I have run into is that their customer support is not consistently available, so I don't always get problems resolved as quickly as I'd like.

“Features that boost efficiency”

Pros

For my practice ModMed keeps launching new features that boost efficiency and their support team usually guides me through each step of the processes.

Cons

Occasionally I wish their support team would reply a bit faster when I need help.