Nextech EMR Reviews

“Use at your own risk

Pros

While demanding patience Nextech proves effective in task completion with persistent mouse clicks.

Cons

The HL7 connection is flimsy and unreliable. The Support Desk lacks expertise beyond elementary issues.

“Good software for practices of all sizes

Pros

User-friendly application with an interactive community portal where can get free training and learning modules. Customer support responds in a timely manner.

Cons

The community portal does not respond quickly. Customer support didnt respond to my last email.

“Best Software for Dermatology

Pros

Nextech is welldesigned and customizable for each provider simplifying the training process for new staff.

Cons

The software backup methodology is disliked calling for a more streamlined process. Backup requirements for both workstations and servers need careful consideration.

“A basic system for medical record

Pros

Serving as a fully customizable electronic medical record system Nextech maximizes charting efficiency workflow control and specialtyspecific tailoring. Its added accessibility on tablets via cloud technology enhances its appeal.

Cons

A downside observed is the server's expense and costly licensing for hardware maintenance indicating room for interface improvement.

“Nextech is an amazing product

Pros

Highly commended for its efficiency and numerous perks Nextech is recommended without reservations.

Cons

No cons are identified for this product expressing overall satisfaction and enthusiasm for its implementation.

“Am tied to Nextech for 10 years. Absolutely the worst product and customer service. DO NOT BUY.

Pros

In functioning as scheduling EMR and resource management Nextech meets basic requirements but does not offer extensive features.

Cons

Numerous drawbacks are highlighted including server expenses high software costs weak feature sets and poor customer support.

“Ease of use for a large practice with multiple locations

Pros

The transition to Nextech was seamless and the interface proved userfriendly.

Cons

Despite its simplicity the user interface could benefit from a neater appearance to avoid a cluttered look.

“Good software for organizing practice data.

Pros

Ease of use excellent customer service and practical training on the community portal contribute to the overall positive experience with Nextech. Support techs are responsive with minimal wait times.

Cons

Gaining access to the community portal took two months requiring a call after an unresponsive email request.

“ A robust all-rounded PM/EHR

Pros

The amazing thing that sets Nextech apart from others is how communicative the community is, you can post requests and vote for suggestions and they are heard and taken into consideration. The frequent upgrades offer great improvements in enhancing user experience. The scheduling system in our facility is complicated but Nextech Scheduling tool takes care of it completely with the given template and appointment rules.

Cons

Their customer service is great however the queues can be ridiculously long and may take up to an hour. The membership payments are required to be settled every day as they do not allow monthly payments, which is slightly troublesome.

“Nextech works well with fast pace dermatology practices

Pros

Switching to Nextech five years ago has proven beneficial for the cosmetic Mohs and dermatology practice offering robust functionality.

Cons

The perception of experiencing growing pains is noted particularly in dealing with long hold times for support team members.

“Amazing technology support staff

Pros

The support team impresses with short wait times comprehensive answers and proactive anticipation of user needs.

Cons

The software's flexibility introduces challenges as decisionmaking and adapting to changes can be overwhelming.

“Nextech is a very robust combined PMEMR solution. Our practice has 4 locations and we do a variety of services and Nextech is able to handle 95% of what we need. The practitioners like iPad app for charting.

Pros

Nextech's scheduling tool effectively handles a complicated scheduling process with booking rules and schedule templates.

Cons

Nextech lacks support for automatic monthly payments necessitating manual processing of membership payments. The support is generally good but long wait times are experienced.

“Easiest medical practice management software to use

Pros

Navigating between modules financial admin EMR is straightforward and Nextech simplifies payments batching processing and billing followup functions.

Cons

Reports could be more userfriendly and limitations in functionality arise when using a different clearinghouse than Trizetto.

“Very easy to work with

Pros

Different modules of the system such as PM/EMR/Billing are well-integrated and easy to navigate. Claims can easily be tracked and dealt with the help of the billing system. You can categorize and process payments easily. Nextech is so easy to use and can be learned by anyone within days.

Cons

Reports are hard to navigate through. Functionality is limited if you use outside services as compared to those in partnership with Nextech

“Customer service a big problem

Pros

Familiarity with the layout makes Nextech easy to use especially after customization.

Cons

Customer service is criticized for overcharging and underdelivering with constant fee increases contributing to the perception of being overpriced.

“Worst product and customer service

Pros

It can perform basic functionalities only. Nothing more than that.

Cons

It has poor customer support services. the software is costly, and the licensing is an added strain on our pockets.

“This system is good from the EMR perspective. From a PM perspective it is TERRIBLE. Reporting and Point of sales transactions are cumbersome at best. As of late 2017 I was told that I had to pay for the most basic of business reporting. Reports that s

Pros

The templates are userfriendly and easily adaptable to fit the practice's needs.

Cons

Customer service particularly for the PM portion is heavily criticized for a lack of knowledge inconsistent responses and prolonged hold times.

“Terrible service over priced

Pros

While easy to navigate the program lacks significant pros causing frustration.

Cons

Terrible customer service is highlighted with representatives seemingly focused on sales and commission collection.

“All In One Place

Pros

Organizing patient charts invoices photos and appointment notes is facilitated with easy scheduling.

Cons

The layout of the Admin tab may be confusing at times requiring effort to find or edit certain information.

“Expensive fees to keep software service and updates yearly.

Pros

Scheduling with personalized dropdown menus and simple maintenance of providers' schedules is straightforward.

Cons

Frustration arises with name changes as the system's handling of such changes is cumbersome. The yearly fee is criticized for its inflexibility and potential financial burden.