Nextech EMR Reviews

“Do NOT use this company

Pros

This company is suspected to engage in predatory business practices as far as I can tell. The better business bureau has been notified.

Cons

They will not only take legal action against their own customers, they will not even finish setting up their own software in order for you to utilize it. This company is not to be trusted in my experience.

“No Retaliation.

Pros

Looks pretty. Marketing is decent.

Cons

No one in this company actually knows what they are doing. Daily outages across the entirety of Nextech (all practices using this) and terrible support. They answer the phone just fine, but that's so they can take a note and NOT get back to you. The PM and EHR don't work together well, and it's just altogether one of the worst EHRs.

“A Bow on Trash

Pros

It was aesthetically pleasing.

Cons

Every department has issues daily. Always services down and Nextech avoids fixing anything.

“Dont waste your money on nextech

Pros

I can't say anything good about this company. They've been rude and unprofessional. Would suggest finding a provider who actually has integrity and keeps their word.

Cons

The contract renews automatically and they expect you to pay even if you dont want to use it . They're really difficult to deal with and all they care about is getting their money. Honestly the system isnt that great either. Its costly and there are other EMR and PM alternatives out there that are way better, I would recommend looking at alternatives like Symplast, Patient Now or Mod Med.

“Good software

Pros

I really liked how all the visits were displayed on one tab. Made everything so much easier to find and keep track of.

Cons

There are way too many pages to sort through and its not always easy to find what I need.

“Links to your lab company

Pros

What I really appreciate is being able to link my lab company to the EHR. I get patient results right away without having to chase them down or call multiple times to get the results. Its been a time saver.

Cons

Rescheduling appointments is a pain. One area that doesnt save time. I have to copy and paste and then cancel the existing appointment. It feels like there are too many steps and a simple right click to reschedule would be so much quicker especially in a busy doctor's office.

“Difficulty with reports

Pros

Appreciate that it is cloud based making it easy to store everything without ever running out of space.

Cons

Running reports is complicated task. Its hard to even find them and when I do theyre not very easy to use. Sometimes reports with the same data show up differently which is confusing.

“User friendly

Pros

Its user friendly and really easy to understand. Everything is clear and theres no confusion.

Cons

The system crashes way too often especially when multiple users are using it at once.

“Amazing HER

Pros

Not using the PM function right now but we're planning to start using it. The EHR is really simple to use and training on it is not diificult eaither.

Cons

We are unable to load our forms into the EHR for patients to fill out or to complete in the clinic. More advanced reporting features and better capabilities are needed.

“Easy to use software

Pros

Its super easy to customize everything to fit the specific needs of our clinic.

Cons

Sometimes the reports are hard to dig into and find the specific information I am looking for.

“Brilliant HER

Pros

I find it very user friendly and accessible. The coding is simple and so is training on it.

Cons

I cant think of any downside. Everything works great and I have had a really positive experience with the system.

“Nextech is amazing

Pros

This system is so simple to use and it takes way fewer clicks than most other EHR systems Ive used. Nothing complicated about it.

Cons

I have no complaints about Nextech. It works perfectly for me and the IT team is really easy to work with.

“Simple software

Pros

Compared to other practice management software Ive worked with, this one is a lot easier to use and move around in.

Cons

I dont always get to the correct date with the calendar on the scheduling page. Can be a bit frustrating at times.

“Overall good experience so far

Pros

I really like how simple and easy it is to work with Nextech. Navigating through its features feels smooth, which makes the overall experience quite pleasant. It is designed in a way that anyone can quickly figure out how to use it even without having much technical knowledge.

Cons

The letters can be a bit confusing due to the algorithms.

“One of the best compliant systems

Pros

Nextech's MIPS compliance streamlines the process, allowing me to concentrate on patient care without needing to guess my way through it.

Cons

I cannot edit everything, and sometimes I need to use templates.

“User-friendly interface

Pros

It is user-friendly. The layout feels natural, making it simple to move from one section to another, and it does not take much effort to figure out how things work. Overall, the system is both easy to comprehend and use, which makes it efficient to use on a daily basis.

Cons

The support team may not always provide reliable answers to my queries.

“Lacks efficiency, can be improved

Pros

The smooth integration of Nextech with the scheduling software has really helped me cut down on the time I spend handling administrative tasks.

Cons

The software is quite basic, which means it often requires me to make too many clicks and do a lot of scrolling to navigate effectively. Plus, the dictation feature does not perform well, and there seems to be a lack of responsiveness to the feedback I provide, which can be very frustrating.

“Using Nextech Patient managment for 4 years

Pros

After using Nextech PM+ for four years, I can confidently say it is one of the more efficient EMRs. It becomes quite smooth to use once the UI is understood.

Cons

Autoloading the previous profile when switching to another patient can be a minor inconvenience for me.

“The daily reporting feature is commendable

Pros

Nextech provides useful features like day-to-day reporting enabling us to monitor and enhance various aspects of our practice effectively.

Cons

The system sometimes requires to make multiple clicks just to finish simple tasks. This can end up being very time-consuming and can slow down my workflow.

“A reliable tool!

Pros

I love how easy it is to get reliable and timely assistance whenever I need it. Every time I have a question or encounter any issue, the support is always there with quick response. Also, it has a convenient feature that automatically captures billing codes, which helps streamline the billing process without needing manual input.

Cons

Even though I have to go through some challenges to learn how to use the software, the valuable features it offers make up for the initial chanllenges.

“Satisfied customer!!!

Pros

As a healthcare practice with multiple sites in different areas, we have found that Nextech provides excellent integration across all of our practices. This feature really helps to ensure that everything works together smoothly, without any disruptions.

Cons

Sometimes problems with the internet can make the system run slower, and this is something beyond our control.

“Easy to learn

Pros

I find Nextch much easier to customize, train my staff on, and monitor patients with, which makes it a best choice for my ophthalmology practice. Its simplicity in these areas adds a lot of value and makes it easier for me to meet the unique needs of my eye care practice.

Cons

There are not enough personalization options when it comes to discussions, and I also face difficulties when trying to upload images.

“Nextech is great

Pros

Nextech makes entering charges and sending billing to the clearing house easy. It efficiently tracks global billing periods and facilitates smooth charge transmission.

Cons

I have trouble with billing secondary claims, and I would really appreciate a user friendly error correction process.

“Amazing interface

Pros

The Nextech EHR and PM systems are simple to operate and presents a clear, easy-to-read interface. Plus, it provides a secure connection to other systems, such as labs and imaging centers, through its API. This feature enables a smooth workflow and allows for easy exchange of data, ensuring that all the necessary information is readily available and integrated efficiently.

Cons

The software requires an excessive amount of clicking, which can be rather cumbersome for me.

“Well-integrated system

Pros

I admire how the integration between Nextech EHR and PM offers both ease of use and the convenience of accessing the system from anywhere.

Cons

I am currently in the integration and training phase, which means I need more time and experience before I can give detailed feedback on what I really dislike or not.

“Smooth transition between screens

Pros

Accessing various parts of patient charts has become smoother with Nextech. Also, navigating between different screens is very convenient.

Cons

Overall, I am very satisfied with this system and do not have any significant issues to report at this time.

“I love this EHR

Pros

Nextech is the best system I have experience in a medical practice, offering all the essential features for practice management, and its reporting capabilities are outstanding.

Cons

It would be great if generating patient lists that include names and emails for external communication could be made simple and more easier.

“Simple to use

Pros

Using Nextech to schedule patient appointments is a simple and easy process. The system is set up in a way that makes it very clear how to book, modify, or check appointments without any difficulty.

Cons

I do not have any direct issues when I am using Nextech.

“Limited options and missing functionalities

Pros

After using this software for over 9 years, I can clearly say that it is quite easy to use and provides a simple way to go through appointments. Its user-friendly design makes it uncomplicated for anyone to find and manage their scheduled appointments without any difficulty.

Cons

The reporting system requires improvements because it does not offer enough advanced customization options for my needs.

“Poor implementation

Pros

The reporting options give us helpful insights for making administrative decisions, which is a big step up from the weak reporting features we had before. This new capabilities lets us understand our data better and make smart choices that benefit our practice.

Cons

Unfortunately, I have been very disappointed with the implementation process because the full transfer of data from the old EHR has not been completed yet, even though Nextech suggested it should be done.

“Great functionalities with ease of use

Pros

The product is very user-friendly, which made my experience with it quite positive. Also, the help I received from Nextech employees was very helpful. Their guidance made the integration process feel much more manageable and less overwhelming for me.

Cons

The merger of the PM & EHR brought some unexpected changes on the EHR, such as the removal of the patient merge button. Also, the integration mapping needs to be explained more clearly, and I have faced problems when trying to import data.

“9 years and still going

Pros

After more than nine years of using Nextech MDI, I have noticed that it consistently provides a high level of usability. This reliability makes it simple for me to adjust the software to fit the different practices I work with. Also, the image integration and navigation features are very useful. They help me efficiently manage patient information and improve my overall workflow, making my tasks much smoother.

Cons

Relying on the cloud can create issues during disruptions or when there is poor internet connectivity. It would be a valuable addition if there were a local server option that allowed me to download and access charts locally.

“Great customer support

Pros

The software options available are really great. The customer support I receive is also always excellent. They make sure my questions and concerns are handled quickly and effectively.

Cons

I would really value having more options for customization within the software.

“Nextech should be web browser based

Pros

The software offers numerous valuable features.

Cons

The software should be accessible via a web browser, and there should be Android mobile apps for both patients and providers.

“excellent

Pros

All information is easily visible and straightforward to use.

Cons

Occasionally, the system experiences slow loading times or internetrelated issues.

“Stephenson Eye Associates Loves Nextech

Pros

We appreciate the userfriendliness of this platform and the prompt assistance from Nextechs service technicians. Nextech keeps up with the latest technologies, ensuring clients have access to valuable information.

Cons

Templating for EMNS can be less userfriendly for those not techsavvy, and customization for specific office needs can be challenging.

“Ease of Use of Nextech

Pros

The softwares ease of use and intuitive interface are appreciated. Nextechs support is responsive, and integrations with other services like Nextpatient are beneficial.

Cons

The mobile app for providers could be further developed.

“Review from the Front Desk

Pros

As someone new to EHR/PM systems, I found Nextech easy to learn, with selfexplanatory features.

Cons

Integration with other Nextech software should be included during launch, and the reminder feature in Practice+ needs improvement in terms of accuracy.

“Nextech Review

Pros

The layout of Nextech is straightforward and userfriendly.

Cons

Nextech experiences occasional glitches resulting in note loss, and it doesnt allow multiple users in a chart simultaneously.

“Good for aesthetics patient management

Pros

It helps to have an EMR customized for aesthetics/plastic surgery procedure patient management. The facial anatomy charts/resource add-ons are spectacular!

Cons

Some site tutorials for working with advanced features are missing; we need to rely on customer support for these/training our residents.

“Functional Software with Usability Challenges

Pros

I like the wide range of functions the software provides, but I must admit that learning how to use them effectively has been a bit challenging for our team.

Cons

One area where the software could improve is its user-friendliness. Some aspects are not very intuitive, and when we reach out to customer service, the assistance provided can vary depending on the representative we speak to.

“Overall great product

Pros

Having used the PM system for 22 years and the EMR system for 9 years, we have found great satisfaction with this software. Its ease of use is commendable, and we appreciate the continuous introduction of new features. The support provided by the company is also excellent, ensuring a smooth experience.

Cons

One area for improvement would be the availability of online scheduling without the need for a third-party vendor. It would be beneficial if the software itself offered this functionality. Additionally, while the text reminder feature is helpful, we wish it provided more customizable options.

“Excellent Features and Support

Pros

I am highly impressed with the softwares user-friendly interface, comprehensive offerings, and the continuous introduction of new features. The support provided by the team has been outstanding as well.

Cons

I have a couple of suggestions for improvement. It would be great if we could offer online scheduling without the need for a third-party vendor. Additionally, I wish the text reminder feature had more customization options.

“Overall great product

Pros

The simplicity of use the array of features it provides and the continuous introduction of new functionalities are noteworthy. The support is also excellent.

Cons

We'd like the capability for online scheduling without relying on a thirdparty vendor. Additionally we wish for enhanced functionalities in the text reminder feature.

“Review

Pros

While I appreciate the functions it provides grappling with understanding them has been a challenge.

Cons

A more userfriendly interface is desired as certain features pose challenges. Customer service contingent on the representative isn't consistently helpful.

“Skyline

Pros

The majority of the processes smoothly transitioned to Nextech.

Cons

Despite the need for numerous reports and a patient merge that doesn't fully meet our requirements we have a list of improvements we'd like Nextech to address.

“Great Patient Electronic Charting

Pros

The ability to customize charting based on provider service etc. is a standout feature.

Cons

As a Med Spa offering noninsurance procedures we would appreciate more retailbased features to enhance our operations.

“7 years of Nextech use

Pros

It encompasses all the necessary elements and if a need arises Nextech usually accommodates it.

Cons

Past positive experiences with Nextech experts onsite contrast with challenges faced in a smaller practice. Without a techsavvy team member the software's full potential remains untapped.

“The Review

Pros

It's easy to navigate and move around and the integration with DermPro and touchmd is a plus.

Cons

Poor integration led to using systems incorrectly requiring extensive cleanup. Learning all features and optimal system usage is challenging and directional videos for common functions would be beneficial.

“Nextech

Pros

With just 10 months of use I find Nextech to be very userfriendly and easy to learn.

Cons

Adding a worked section for AR claims and a 20day worked section would improve the efficiency of the system.