NextGen Enterprise Reviews

“My experience with NextGen”

Pros

The workflow is pretty streamlined. I like how it flows from Intake to SOAP to Finalize and Checkout.

Cons

In general, performance is okay but there are still quite a few bugs and it feels like they take forever to address them.

“Best medical software for efficiency”

Pros

It is super easy to use. The EHR is customizable to fit our specialty and the success community they offer is fantastic. They really listen to their clients.

Cons

The patient portal could really use some improvement to give a better experience for patients.

“Average for me”

Pros

I really apperciate that we have the ability to customize the system to fit our exact needs.This level of customization helps us work smarter.

Cons

The experience with the patient portal still needs work and we also have some doctors who struggle to chart quickly in NextGen, which slows down their workflow.

“Not efficient”

Pros

I like a lot of features but some things feel a bit too complicated with too many clicks. Reporting is great but I feel like it's almost there. The financial dashboard is fantastic but I wish I could easily get charges and payments in more detail to reconcile them easily. It's a good platform but still needs some fine-tuning to be really amazing. Less clicks to get things done and not having to repeat tasks across different areas would make it a lot smoother.

Cons

There are so many clicks and steps to get to what I need. The system feels outdated and it would be great if it was more streamlined.

“Love how customizable It is!”

Pros

Scheduling, canceling or deleting a patient's appointment is super easy. It's a quick and simple process that saves me a lot of time and hassle.

Cons

Honestly, the thing I like the least about NextGen is the document scanning, it just feels like a clunky process.

“Good but could use some updates”

Pros

I love how customizable and configurable it is. The fact that we can create our own templates if NextGen doesn't already have one that fits our needs is a huge bonus.

Cons

Some of the templates are really long and cumbersome. There are way too many fields to fill out and too many clicks for the providers, which ends up wasting time.

“Needs a bit of work”

Pros

The application is easy to use and I love the EMR template customization options.

Cons

If you rename a practice or location, the audit reports stop tracking correctly because the previous name is no longer available which is really annoying.

“Billing feature is reliable”

Pros

NextGen is an easy to use and user-friendly system with seamless billing capabilities. One other thing worth mentioning is that it records everything, like what and when something is get done by an individual.

Cons

One thing that I dislike the most is that there is no mechanism to catch errors for Self-Pay issues.

“NextGen EHR is evolving”

Pros

I like the ongoing improvements and innovations within NextGen.

Cons

Assistance is needed when using a third party vendor which is kind of annoying.

“Easy to customize to fit our needs”

Pros

NextGen is great tool that allows us to customize it as per our needs. But for all the modifications additional investment is required or you must hire a programmer who knows the process or pay for the services.

Cons

If you do not have a programmer on staff then keep in mind you will have to spend a lot of money in order to customize it which may not be suitable for small businesses.

“Top-notch and affordable”

Pros

As per my experience I found NextGen easy to maneuver. Plus it has high-quality functionality and wide range of integration platforms. Also the software is easy to customize and has proven to be very useful for us.

Cons

The aesthetics of the software is not the best. As an outdated 32-bit application, we feel like it needs a modern update something similar to EPIC software. Plus its interface feels a bit clunky which requires more clicks compared to other EMR systems. Additionally the permission settings could benefit from a thorough overhaul to prevent potential mistakes.

“Best for those on a budget”

Pros

If you run a clinic on a budget and looking for a complete EHR package (eliminating any nonsense features you never really need), NextGen is the way to go as per me.

Cons

Customer support is not the best. Like when needed, we never get a support instantly. (although they do help when they are finally reached).

“Helps with our outpatient services”

Pros

The NextGen Enterprise software has its pros. Like it has been working out great for us in our ambulatory care clinic. Our revenue figures have been getting better and better ever since we signed up.

Cons

Navigation is not as easy as I expected in the beginning. Plus the price for customization is also a bit too high. Rest is ok!

“Flawless design”

Pros

This EHR software not only caters to all aspects of our EHR and administrative tasks in medical practices but also saves our providers time which eventually allow them to focus towards patient care.

Cons

I just wish there were more open APIs that allows software development with compatible proprietary products. And the best thing is that NextGen seems open to exploring such opportunities.