NextGen Enterprise Reviews

“Claims reporting powerhouse”

Pros

One of the biggest strengths for us has been the reporting and the range of functionality it includes. The report center is especially powerful across all of our practices which makes it very useful. It's also really valuable to be able to submit claims, track them and auto-post payments all in one system. We rely a lot on the patient ledger and payment history to keep track of balances and that has been very helpful. I also appreciated how well they guided us through the process because the initial setup was much easier with that step-by-step support.

Cons

A few parts on the back end are still a bit tough especially some of the settings and the provider or practice setup. The Admin tab can feel overwhelming at first and it takes extra training to really understand where to begin. ERA enrollments have also changed over time which can make that area a little more confusing now and then. They use Waystar and once the training is in place it works well but there is definitely a learning curve.

“Practice management done right”

Pros

The biggest advantage of NGO is how well the EMR and Practice Management systems work together. It's also very user-friendly so getting started doesn't take a lot of training.

Cons

Not a con but a bit confusing since there's more than one way to complete the same task. I'd also appreciate more flexibility when it comes to customizing certain forms.

“Integration with downtime”

Pros

It is fairly easy to use. It has been effective in keeping both offices working within the same platform which helps us function as a fully integrated care model.

Cons

Biggest frustration has been the updates and system crashes especially since fixes do not come quickly. At this price, we expected it to perform more reliably. Support has been helpful overall but when the system goes down, no one seems to have clear answers or an immediate solution. We also gave the AI features a try but my providers felt they were not a good fit so we ended up discontinuing that service.

“Fast claim entry”

Pros

Getting to what I need is fast especially when I'm creating a claim entry charge.

Cons

It is very easy, clear and simple to navigate. I honestly don't have any complaints.

“Quick and reliable”

Pros

Being able to run statements on the fly is really handy especially when I need fast answers without any delay.

Cons

The downside is when I need support and can't reach anyone and it becomes frustrating.

“Innovative AI platform”

Pros

Right away, the biggest strength has been how forward-thinking this system feels especially with its AI features. Ambient Assist has been a real game changer for us making workflows more efficient while also improving the overall user experience. I also really value the annual User Group Meeting because it gives useful insight and a meaningful chance to learn what's coming next and where the platform is headed. Another major plus is how naturally new features can be added into our practice, from interface connections to reporting tools.

Cons

One drawback is definitely the price since it can be quite costly. On top of that some providers in our practice have mentioned that it is not as user-friendly as other EHR systems they previously used in their private practices.

“Workflow and reporting boost”

Pros

Over the past few years, this system has done a much better job supporting FQHCs like ours. The NG8 upgrade felt far more user-friendly and much less disruptive which helped speed up workflows for both providers and front desk staff. Having everything integrated has made a real difference in lowering accounts receivable, simplifying payment processing and making reporting more accurate, all of which matters a lot for compliance and quality oversight. The upgrade support team has also been very dependable and the flexibility to tailor reports for our risk management and quality programs has been extremely valuable.

Cons

A few years back, support and overall system consistency were frustrating enough that we seriously looked at other options. Earlier upgrades especially NG6, were difficult and brought a lot of stress. Even now, upgrades are never completely effortless and there is usually some level of disruption involved although it has definitely improved. We also still run into challenges getting our patient population to use digital tools beyond paper statements and rolling out new features can sometimes take longer than expected.

“Customizable according to your needs”

Pros

One of the biggest advantages is how customizable it is. It works especially well for practices that want a lot of control and flexibility since templates, workflows and reports can all be adjusted to match specific needs.

Cons

There is definitely a learning curve though. New users can feel pretty overwhelmed in the beginning and it is not very beginner-friendly. It takes time to train staff and really understand how the workflows are set up.

“Mobile app with issues”

Pros

Having the mobile app has been really useful because I can quickly look things up when I'm away from the office or not near a computer and that saves me a lot of time. I also really appreciate their AI tool, Ambient since it helps with charting, cuts down the time spent on documentation and creates a detailed SOAP note.

Cons

The system itself feels pretty awkward. I have to close one document just to open another so it could definitely be more efficient. The initial setup was awful and every upgrade has come with a long list of issues that can take days or even weeks before everything is working efficiently again. On top of that, the system goes down regularly which forces me to log back in each time and that can take up to five minutes every single time.

“slow reporting function”

Pros

Medical note connected to a claim is linked right inside the claim itself which makes that specific note quick to pull up and review. The area for adding notes to an individual claim also does its job well.

Cons

reporting tools are a big frustration. Reports take far too long to load and the functionality feels very limited. Posting takebacks is also difficult and the balance ends up sitting under the wrong insurance responsibility. On top of that, the whole process for sending and reviewing claims feels overly tedious.

“well-organized daily workflow”

Pros

I appreciate how much more organized it makes my day-to-day work and how it helps me get through tasks more efficiently.

Cons

At times, it can be a little glitchy here and there but it has never been anything serious or major.

“Quick support”

Pros

Found it simple to operate and the customer support was fast and knowledgeable which really mattered in our type of work. We used the NextGen cards for outpatient support programs and problems came up very rarely.

Cons

I havent faced any issues at all.

“Easy cloud setup”

Pros

Being cloud-based, this software was easy to get up and running and the interface feels very user-friendly overall.

Cons

One downside is the lack of an API which makes more advanced integrations much harder to pull off.

“Insightful revenue reports”

Pros

The revenue-focused reports give me the insight I need to steer the practice in the right direction.

Cons

A few of the reports could use more detail and be a bit more precise.

“My go to tool!”

Pros

I can set up this system to work exactly how we want. We can change the templates and workflows to fit our needs perfectly and it plays nice with all our other software. The reports are really powerful and the tools for keeping patients involved are a huge plus for us.

Cons

The interface feels a bit old-fashioned sometimes and it can be confusing when you're new. For some tasks, it takes more clicks than it should and could be a lot simpler.

“Effective staff training”

Pros

It's very manageable, simple to train with and does the job well.

Cons

At times, logging in takes a while and it can be a bit laggy.

“Simple EHR onboarding”

Pros

One thing that has noticeably gotten better is NexGen support, you get quick, helpful responses when something comes up. The EHR side is also easy to train new users on which has been a real benefit. We are not using the PM side yet but we are currently in the testing phase to start using it at MSA.

Cons

The patient portal is still difficult for patients to navigate and it has been challenging to get everyone enrolled which would help reduce the amount of phone usage.

“Why Choose Anything Else?”

Pros

I absolutely love how easy and convenient this tool is. The customer support team is also amazing whenever we need help. It just makes the whole process of writing patient charts so much easier and faster.

Cons

Yeah, it freezes up on me every now and then but even with that little hiccup, it's still totally worth it.

“Smart portal alerts”

Pros

The patient portal is very user-friendly and gives patients convenient access to their records, refill requests and direct messaging with providers. It also includes reminders, drug interaction warnings and care gap alerts which really help support better care and lower the chance of mistakes.

Cons

Response times can be slow, support availability feels limited and some problems don't get resolved. Certain tasks also take far too many clicks when they should be much simpler and updates occasionally bring in bugs or interfere with features that were working fine before.

“Custom process support”

Pros

It handles the procedure workflow well and the customization options are a real plus.

Cons

Getting to the section you need takes a lot of clicking which can feel a bit tedious.