Overall Rating

4.3

7 Reviews

Rating Distribution

5

star

(3)

4

star

(3)

3

star

(1)

2

star

1

star

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

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Filters

Billing Capabilities
Pros

I've found NextGen to be user-friendly, efficiently recording user actions and timestamps.

Cons

There is no mechanism to catch errors for Self-Pay issues.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Macarena

Hospital & Health Care, 101-500 employees

More than a year

January 2024

Nextgen Enterprise
Pros

I appreciate the ongoing improvements and innovations within NextGen.

Cons

Need for support when using a third party vendor

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sydney

Health, Wellness and Fitness, 51-100 employees

More than a year

December 2023

Can be modified to do what you need
Pros

NextGen offers the flexibility for customization but might require additional investment for modifications by either hiring a programmer or paying for services.

Cons

it can be very costly to customize it If you do not have a programmer on staff.

Ease of use

7

Value for money

5

Customer Support

8

Functionality

7

Emilian

Health, Wellness and Fitness, 101-500 employees

More than a year

December 2023

High quality affordable EMR system.
Pros

I found NextGen easy to maneuver, offering high-quality functionality and extensive integration platforms. Its high customizability proved immensely useful.

Cons

The aesthetic leaves much to be desired. As an outdated 32-bit application, it needs a modern update akin to EPIC. Its interface feels clunky, requiring more clicks compared to other EMR systems. Additionally, the permission settings could benefit from a thorough overhaul to prevent potential mistakes.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

Ryan

Hospital & Health Care, 51-100 employees

More than a year

December 2023

The complete EHR package at a bargain!
Pros

If you’re a specialty clinic on a budget looking for a complete EHR package (minus any nonsense features you never really need), NextGen is the way to go.

Cons

Customer support needs improvement (although they do help when they’re finally reached).

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

Emily J. Peterson

Health Conquests, IL, Head Count: 25-29 employees

February 2023

Our outpatient’s thriving with NextGen
Pros

There isn’t much wrong with NextGen; it’s been working out great for us in our ambulatory care clinic. Our revenue figures have certainly seen a shoring up ever since we signed up.

Cons

There are a lot of navigating requirements with the system between the EHR and PM modules.

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

James M. Pleat

Mid-Town Meds, NY, Head-Count: 5-9 employees

January 2023

NextGen is flawlessly architected
Pros

This software not only caters to all aspects of EHR and administrative tasks in medical practices but also optimizes providers' time, redirecting focus towards patient care.

Cons

I wish there were more open APIs to facilitate software development with compatible proprietary products. Fortunately, NextGen seems open to exploring such opportunities.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Barry

Health, Wellness and Fitness, 11-50 employees

Less than 6 months

July 2020