NextGen Enterprise Reviews

“Customizable according to your needs

Pros

One of the biggest advantages is how customizable it is. It works especially well for practices that want a lot of control and flexibility since templates, workflows and reports can all be adjusted to match specific needs.

Cons

There is definitely a learning curve though. New users can feel pretty overwhelmed in the beginning and it is not very beginner-friendly. It takes time to train staff and really understand how the workflows are set up.

“slow reporting function

Pros

Medical note connected to a claim is linked right inside the claim itself which makes that specific note quick to pull up and review. The area for adding notes to an individual claim also does its job well.

Cons

reporting tools are a big frustration. Reports take far too long to load and the functionality feels very limited. Posting takebacks is also difficult and the balance ends up sitting under the wrong insurance responsibility. On top of that, the whole process for sending and reviewing claims feels overly tedious.

“well-organized daily workflow

Pros

I appreciate how much more organized it makes my day-to-day work and how it helps me get through tasks more efficiently.

Cons

At times, it can be a little glitchy here and there but it has never been anything serious or major.

“Quick support

Pros

Found it simple to operate and the customer support was fast and knowledgeable which really mattered in our type of work. We used the NextGen cards for outpatient support programs and problems came up very rarely.

Cons

I havent faced any issues at all.

“My go to tool!

Pros

I can set up this system to work exactly how we want. We can change the templates and workflows to fit our needs perfectly and it plays nice with all our other software. The reports are really powerful and the tools for keeping patients involved are a huge plus for us.

Cons

The interface feels a bit old-fashioned sometimes and it can be confusing when you're new. For some tasks, it takes more clicks than it should and could be a lot simpler.

“Why Choose Anything Else?

Pros

I absolutely love how easy and convenient this tool is. The customer support team is also amazing whenever we need help. It just makes the whole process of writing patient charts so much easier and faster.

Cons

Yeah, it freezes up on me every now and then but even with that little hiccup, it's still totally worth it.

“Great Service

Pros

I would give them full marks for their professionalism and enthusiasm! Simply put its too good a service. Would absolutely recommend them to others!

Cons

Ive got nothing negative to say about them as my experience has been excellent.

“I love how easy NextGen

Pros

I've noticed that the workflows are really solid and they keep getting better over time. The reporting works well the interfaces are user-friendly and it integrates smoothly with other systems which makes everything a lot easier.

Cons

There aren't many specialty areas in the system, which can be a bit limiting for what we need.

“Big thanks to support!

Pros

I'm really happy to have such great support from NextGen. Anytime I've needed assistance, they've been there for me and I can count on them to get things resolved quickly.

Cons

We've had some struggles with the RCM services from 2017 to 2023 and honestly, working with NextGen IT on our interface connections in 2022-2023 was frustrating.

“Reliable EMR but still making improvements

Pros

I really appreciate the breadth of the solution, it covers so many different aspects of what we need. Overall it feels like a complete solution.

Cons

The patient portal feels pretty basic and doesn't integrate well with the rest of the system. I think it really needs better analytics and more advanced features. Plus I feel like the architecture could use an update to be more web-based and use modern cloud technologies. Support also needs improvement.

“Good EHR!

Pros

The support team is awesome! They're always ready to help whenever I run into an issue. Whenever I have a question or need assistance they're quick to respond.

Cons

There are some known issues, especially with support not restarting services when needed and I've noticed connectivity dropping pretty randomly at times.

“How NextGeN works for a medium-sized clinic

Pros

One of the best things about NextGen is the ability to fully customize templates and documents. With a bit of SQL and Crystal Reports knowledge, I can generate really meaningful, actionable reports.

Cons

Since Thoma Bravo took over, they let go of a lot of experienced support staff and it's slowed down the integration of things like Medfusion's Patient Portal. Now, it feels like a lot of support is outsourced and honestly, I don't think the technicians have the experience I need.

“Take feedback seriously & actually deliver

Pros

I love how configurable the software is but it's also great right out of the box and super useful without having to tweak too much.

Cons

Setting up parts of the system is frustrating, sometimes I have to go through multiple screens just to set up one thing.

“Nice templates but tech support is lacking.

Pros

The ability to customize templates is definitely one of my favorite features. It's such a time-saver and really lets me make the system work exactly the way I need it to.

Cons

The number of issues that pop up on a daily basis can be really annoying. The quality of support has definitely gone downhill, especially after they let go of so many staff members. We get really frustrated when we open a support ticket, explain everything we've tried and all they send back is a basic user guide that doesn't even solve the issue.

“I am disappointed

Pros

I like how integrated we are with NextGen and over time, I've built up a solid knowledge base about it.

Cons

The quality of support has been getting worse for years. The reps keep changing and I feel like all the institutional knowledge has disappeared because of outsourcing. My team has had so many tickets go completely unanswered and when we follow up, they're just marked as known issues and forgotten about.

“Easy to use & super helpful

Pros

It's really easy to use and flexible. plus the support and training I've received have been top-notch.

Cons

I'll be honest, configuration takes a bit of time which can be a pain when I'm trying to get things set up quickly.

“19 & a half years using NextGen Enterprise

Pros

I appreciate how they stay on top of regulations and requirements. It feels like they're always trying to innovate and improve the product each year. They've nailed MIPS requirements and the workflows that help us meet those goals.

Cons

If you're hosted by NextGen like we are, there can be issues with lag. We're on a shared server with other clients, so it's not always the fastest. They also seem to rush out features without proper testing and that ends up causing problems at least once or twice a year.

“Simple and clean interface

Pros

I really like how the system is set up, it's incredibly user-friendly and makes my day-to-day tasks so much easier.

Cons

There are just too many ways to do the same thing and if someone picks the wrong method, the data might not get captured right for reporting, which is frustrating.

“It's all in the name

Pros

I loved the design and look of NextGen. It's simple to use and everything just makes sense.

Cons

It's annoying that we sometimes have to call IT outside of office hours to get help.

“Top of the line EMR

Pros

The Template Editor is awesome. It lets you create your own templates to meet exactly what clients need.

Cons

The system can adapt to our needs but the catch is that everything has to be self-customized. So, it's a lot of work for us to get it just right.

“My experience with NextGen

Pros

The workflow is pretty streamlined. I like how it flows from Intake to SOAP to Finalize and Checkout.

Cons

In general, performance is okay but there are still quite a few bugs and it feels like they take forever to address them.

“Best medical software for efficiency

Pros

It is super easy to use. The EHR is customizable to fit our specialty and the success community they offer is fantastic. They really listen to their clients.

Cons

The patient portal could really use some improvement to give a better experience for patients.

“Average for me

Pros

I really apperciate that we have the ability to customize the system to fit our exact needs.This level of customization helps us work smarter.

Cons

The experience with the patient portal still needs work and we also have some doctors who struggle to chart quickly in NextGen, which slows down their workflow.

“Not efficient

Pros

I like a lot of features but some things feel a bit too complicated with too many clicks. Reporting is great but I feel like it's almost there. The financial dashboard is fantastic but I wish I could easily get charges and payments in more detail to reconcile them easily. It's a good platform but still needs some fine-tuning to be really amazing. Less clicks to get things done and not having to repeat tasks across different areas would make it a lot smoother.

Cons

There are so many clicks and steps to get to what I need. The system feels outdated and it would be great if it was more streamlined.

“Love how customizable It is!

Pros

Scheduling, canceling or deleting a patient's appointment is super easy. It's a quick and simple process that saves me a lot of time and hassle.

Cons

Honestly, the thing I like the least about NextGen is the document scanning, it just feels like a clunky process.

“Good but could use some updates

Pros

I love how customizable and configurable it is. The fact that we can create our own templates if NextGen doesn't already have one that fits our needs is a huge bonus.

Cons

Some of the templates are really long and cumbersome. There are way too many fields to fill out and too many clicks for the providers, which ends up wasting time.

“Needs a bit of work

Pros

The application is easy to use and I love the EMR template customization options.

Cons

If you rename a practice or location, the audit reports stop tracking correctly because the previous name is no longer available which is really annoying.

“Billing feature is reliable

Pros

NextGen is an easy to use and user-friendly system with seamless billing capabilities. One other thing worth mentioning is that it records everything, like what and when something is get done by an individual.

Cons

One thing that I dislike the most is that there is no mechanism to catch errors for Self-Pay issues.

“NextGen EHR is evolving

Pros

I like the ongoing improvements and innovations within NextGen.

Cons

Assistance is needed when using a third party vendor which is kind of annoying.

“Easy to customize to fit our needs

Pros

NextGen is great tool that allows us to customize it as per our needs. But for all the modifications additional investment is required or you must hire a programmer who knows the process or pay for the services.

Cons

If you do not have a programmer on staff then keep in mind you will have to spend a lot of money in order to customize it which may not be suitable for small businesses.

“Top-notch and affordable

Pros

As per my experience I found NextGen easy to maneuver. Plus it has high-quality functionality and wide range of integration platforms. Also the software is easy to customize and has proven to be very useful for us.

Cons

The aesthetics of the software is not the best. As an outdated 32-bit application, we feel like it needs a modern update something similar to EPIC software. Plus its interface feels a bit clunky which requires more clicks compared to other EMR systems. Additionally the permission settings could benefit from a thorough overhaul to prevent potential mistakes.

“Best for those on a budget

Pros

If you run a clinic on a budget and looking for a complete EHR package (eliminating any nonsense features you never really need), NextGen is the way to go as per me.

Cons

Customer support is not the best. Like when needed, we never get a support instantly. (although they do help when they are finally reached).

“Helps with our outpatient services

Pros

The NextGen Enterprise software has its pros. Like it has been working out great for us in our ambulatory care clinic. Our revenue figures have been getting better and better ever since we signed up.

Cons

Navigation is not as easy as I expected in the beginning. Plus the price for customization is also a bit too high. Rest is ok!

“Flawless design

Pros

This EHR software not only caters to all aspects of our EHR and administrative tasks in medical practices but also saves our providers time which eventually allow them to focus towards patient care.

Cons

I just wish there were more open APIs that allows software development with compatible proprietary products. And the best thing is that NextGen seems open to exploring such opportunities.