NextGen Enterprise Reviews

Pros

I can set up this system to work exactly how we want. We can change the templates and workflows to fit our needs perfectly and it plays nice with all our other software. The reports are really powerful and the tools for keeping patients involved are a huge plus for us.

Cons

The interface feels a bit old-fashioned sometimes and it can be confusing when you're new. For some tasks, it takes more clicks than it should and could be a lot simpler.

Pros

I absolutely love how easy and convenient this tool is. The customer support team is also amazing whenever we need help. It just makes the whole process of writing patient charts so much easier and faster.

Cons

Yeah, it freezes up on me every now and then but even with that little hiccup, it's still totally worth it.

Pros

I would give them full marks for their professionalism and enthusiasm! Simply put its too good a service. Would absolutely recommend them to others!

Cons

Ive got nothing negative to say about them as my experience has been excellent.

Pros

I've noticed that the workflows are really solid and they keep getting better over time. The reporting works well the interfaces are user-friendly and it integrates smoothly with other systems which makes everything a lot easier.

Cons

There aren't many specialty areas in the system, which can be a bit limiting for what we need.

Pros

I'm really happy to have such great support from NextGen. Anytime I've needed assistance, they've been there for me and I can count on them to get things resolved quickly.

Cons

We've had some struggles with the RCM services from 2017 to 2023 and honestly, working with NextGen IT on our interface connections in 2022-2023 was frustrating.

Pros

I really appreciate the breadth of the solution, it covers so many different aspects of what we need. Overall it feels like a complete solution.

Cons

The patient portal feels pretty basic and doesn't integrate well with the rest of the system. I think it really needs better analytics and more advanced features. Plus I feel like the architecture could use an update to be more web-based and use modern cloud technologies. Support also needs improvement.

Pros

The support team is awesome! They're always ready to help whenever I run into an issue. Whenever I have a question or need assistance they're quick to respond.

Cons

There are some known issues, especially with support not restarting services when needed and I've noticed connectivity dropping pretty randomly at times.

Pros

One of the best things about NextGen is the ability to fully customize templates and documents. With a bit of SQL and Crystal Reports knowledge, I can generate really meaningful, actionable reports.

Cons

Since Thoma Bravo took over, they let go of a lot of experienced support staff and it's slowed down the integration of things like Medfusion's Patient Portal. Now, it feels like a lot of support is outsourced and honestly, I don't think the technicians have the experience I need.

Pros

I love how configurable the software is but it's also great right out of the box and super useful without having to tweak too much.

Cons

Setting up parts of the system is frustrating, sometimes I have to go through multiple screens just to set up one thing.

Pros

The ability to customize templates is definitely one of my favorite features. It's such a time-saver and really lets me make the system work exactly the way I need it to.

Cons

The number of issues that pop up on a daily basis can be really annoying. The quality of support has definitely gone downhill, especially after they let go of so many staff members. We get really frustrated when we open a support ticket, explain everything we've tried and all they send back is a basic user guide that doesn't even solve the issue.

Pros

I like how integrated we are with NextGen and over time, I've built up a solid knowledge base about it.

Cons

The quality of support has been getting worse for years. The reps keep changing and I feel like all the institutional knowledge has disappeared because of outsourcing. My team has had so many tickets go completely unanswered and when we follow up, they're just marked as known issues and forgotten about.

Pros

It's really easy to use and flexible. plus the support and training I've received have been top-notch.

Cons

I'll be honest, configuration takes a bit of time which can be a pain when I'm trying to get things set up quickly.

Pros

I appreciate how they stay on top of regulations and requirements. It feels like they're always trying to innovate and improve the product each year. They've nailed MIPS requirements and the workflows that help us meet those goals.

Cons

If you're hosted by NextGen like we are, there can be issues with lag. We're on a shared server with other clients, so it's not always the fastest. They also seem to rush out features without proper testing and that ends up causing problems at least once or twice a year.

Pros

I really like how the system is set up, it's incredibly user-friendly and makes my day-to-day tasks so much easier.

Cons

There are just too many ways to do the same thing and if someone picks the wrong method, the data might not get captured right for reporting, which is frustrating.

Pros

I loved the design and look of NextGen. It's simple to use and everything just makes sense.

Cons

It's annoying that we sometimes have to call IT outside of office hours to get help.

Pros

The Template Editor is awesome. It lets you create your own templates to meet exactly what clients need.

Cons

The system can adapt to our needs but the catch is that everything has to be self-customized. So, it's a lot of work for us to get it just right.

Pros

The workflow is pretty streamlined. I like how it flows from Intake to SOAP to Finalize and Checkout.

Cons

In general, performance is okay but there are still quite a few bugs and it feels like they take forever to address them.

Pros

It is super easy to use. The EHR is customizable to fit our specialty and the success community they offer is fantastic. They really listen to their clients.

Cons

The patient portal could really use some improvement to give a better experience for patients.

Pros

I really apperciate that we have the ability to customize the system to fit our exact needs.This level of customization helps us work smarter.

Cons

The experience with the patient portal still needs work and we also have some doctors who struggle to chart quickly in NextGen, which slows down their workflow.

Pros

I like a lot of features but some things feel a bit too complicated with too many clicks. Reporting is great but I feel like it's almost there. The financial dashboard is fantastic but I wish I could easily get charges and payments in more detail to reconcile them easily. It's a good platform but still needs some fine-tuning to be really amazing. Less clicks to get things done and not having to repeat tasks across different areas would make it a lot smoother.

Cons

There are so many clicks and steps to get to what I need. The system feels outdated and it would be great if it was more streamlined.