Last Updated Oct 27, 2025
Key Takeaways
Generated from the text of customer reviews
NextGen Enterprise is a comprehensive EHR and practice management solution tailored for ambulatory care. It supports clinical documentation, billing, and patient engagement. Users appreciate its customizable templates and integrated workflows, though some cite a steep learning curve. Recent developments include the release of NextGen® Navigator, an AI customer service agent designed to reduce burden on staff.
Our Verdict
NextGen Enterprise is a strong fit for mid-sized to large multispecialty practices needing a configurable, end-to-end system. It supports interoperability, regulatory compliance, and scalable workflows. While onboarding may require training investment, its pricing and architecture deliver long-term operational value. We recommend it for complex care teams.
Overall Rating
Based on 28 users reviews
4.2
Rating Distribution
Positive
82%
Neutral
18%
Negative
0%
Starting Price
Custom
What Is NextGen Enterprise EHR Software?
NextGen Enterprise provides award-winning solutions to ambulatory practices of all sizes, along with dedicated support and professional services. The platform aligns with your goals to achieve success, resulting in healthier patients and happier providers. NextGen Enterprise serves medium to large enterprise-level ambulatory medical practices.
Configured to meet your practice's specific needs, CURES-certified NextGen® Enterprise EHR offers customizable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. Options are available for on-premise or managed cloud hosting. With NextGen® Mobile, your providers’ smartphones become an extension of the EHR, which saves valuable time.
NextGen also provides fully integrated solutions including dictation, speech-to-text, direct to desktop, and Ambient Listening AI technology with NextGen Ambient Assist.
NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. The solution provides rules-based charge creation, claims scrubbing and processing, and supports A/R management along with collections, and reporting.
NextGen’s integrated platform increases productivity, improves financial outcomes, eases information exchange, and enriches the patient's experience. It offers the tech infrastructure and flexibility necessary to meet the demands of ambulatory medicine.
What Is NextGen Enterprise Best For?
NextGen Enterprise is best for mid-sized to large multispecialty practices needing scalable, specialty-specific EHR solutions with strong interoperability and regulatory compliance. It is also lauded for its use in ambulatory care medical settings, such as outpatient clinical departments.
How Much Does NextGen Enterprise Cost?
NextGen Enterprise Integrations
The vendor offers integrations with the following platforms:
- Clinically
- Commure
- Vytalize
- CareTrax
How Does NextGen Enterprise EHR Work?
This software is built for scalability and interoperability. Here is how it works:
- Access the platform via secure login on Windows or Mac OS X
- Use supported browsers like Chrome, Firefox, or Internet Explorer
- Navigate the dashboard to manage appointments, clinical tasks, and documentation
- Customize workflows using specialty-specific templates and modules
- Document patient encounters in real time with integrated charting tools
- Submit claims and manage billing through the financial module
- Exchange data across systems using built-in interoperability features
- Monitor compliance and regulatory metrics with reporting tools
- Scale across locations with cloud-based infrastructure hosted on AWS
Who Is NextGen Enterprise For?
NextGen Enterprise is an ideal EHR of choice for ambulatory practices with 10+ providers across various specialties including but not limited to the following:
- Behavioral health
- Cardiology
- FQHC/CHC
- Pulmonology
- Dermatology
- Pediatrics
- Ophthalmology
- Orthopedics
- Urology
- Neurology
- Physical therapy
- Internal medicine
Healthcare practices looking for a solid, no-nonsense, practice management option can also reap sizeable dividends—in terms of seeing better patient engagement and satisfaction levels – through NextGen Enterprise EHR.
NextGen Enterprise Use Cases
Based on our analysis of user reviews and NextGen Enterprise’s current capabilities, we have identified key scenarios where this software is a good fit for outpatient medical groups, specialty practices, and enterprise-level healthcare organizations:
Multi-Location Clinics Managing Centralized Billing
NextGen Enterprise supports practices operations across multiple sites with shared billing infrastructure. Organizations benefit from unified financial workflows, reducing redundancy, and improving oversight. This setup is particularly effective for groups consolidating revenue cycle management under a central administrative team.
Specialty Practices Requiring Tailored Clinical Workflows
Providers in fields such as cardiology, orthopedics, and behavioral health use NextGen Enterprise to align documentation and scheduling with specialty-specific needs. The system accommodates nuanced workflows and clinical protocols, helping practices maintain consistency across providers while meeting regulatory standards.
High-Volume Practices Prioritizing Patient Throughput
Clinics handling large patient volumes leverage NextGen’s workflow automation to streamline intake, charting, and follow-up. NextGen can easily be used in urgent care and primary care settings where operational efficiency directly impacts patient satisfaction and staff workload.
Organizations Focused On Value-Based Care Initiatives
NextGen Enterprise is often deployed by practices participating in ACOs or other value-based care models. Its support for population health tracking and quality reporting helps providers align with reimbursement goals and care coordination benchmarks.
NextGen Enterprise User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
Customizability & Template Flexibility | Customer Support |
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Users frequently highlight the ability to tailor templates and workflows to specific clinical needs. Practices appreciate the KBM customization and API support for third-party integrations. A user said: “NextGen offers the flexibility to do self-developments of their KBM templates and connect to third-party vendors.” | Many users report slow response times and unresolved support tickets. While some praise individual reps, overall satisfaction with support is low. A user said: “Support is hit or miss—sometimes helpful, but often delayed and inconsistent.” |
Reporting & Analytics Tools | System Performance & Speed |
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Reviewers value the system’s ability to generate detailed reports for compliance, revenue, and patient demographics. These tools support both clinical and administrative decision-making. A clinician said: “Strong reporting and analytics features—great for understanding patient patterns and financial performance.” | Users mention lag, crashes, and slow load times, especially during peak usage. These issues affect both clinical and administrative workflows. A user said: “The system slows down frequently—charting takes longer than it should.” |
Integrated Mobile Access & Telehealth | Usability & Learning Curve |
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NextGen Mobile allows providers to access EHR functions via smartphones, which is especially useful for time-sensitive tasks. Telehealth integration is also noted as a valuable addition to remote care. A user said: “NextGen Mobile saves time—my phone becomes an extension of the EHR.” | While the platform is powerful, new users often struggle with navigation and training. The interface is described as complex, requiring time to master. A user said: “It’s not intuitive—takes a while to learn where everything is.” |
Is NextGen Enterprise Right For You?
As mentioned in previous sections, the subscription may be right/suited for your organization if it functions as an ambulatory care center. As such, it comes with all the features and service components geared to guarantee healthcare success in the outpatient setting.
What sets NextGen Enterprise apart from other healthcare tools is its integrated, ambulatory-practice-first, approach. Another key benefit provided by the platform is its stellar scalability; making healthcare extension possible for practice chains that aspire to grow.
Ultimately, the best way to decide if the subscription is right for your practice is to schedule a demo. Alternatively, you could reach out to our friendly customer service team via the helpline number (661) 384-7070 to learn exactly how NextGen Enterprise could benefit your healthcare facility.
