NextGen Reviews

“Easy to use and highly tailorable”

Pros

Net Gen is really easy to use. Following up on claims is easy and the EHR lets me tailor settings to my specialty.

Cons

Reversing or fixing payments and claims can be cumbersome at first and I don't find it smooth until I have done the steps a few times. 990oi

“User friendly but slow reporting”

Pros

What I like most is how user friendly it feels. As there are several different ways I can reach the same result which makes it very flexible in practice.

Cons

I am annoyed by how long it takes to generate reports as the slow reporting speed disrupts my workflow and wastes time.

“Convenient all in one bundle”

Pros

I like that they bundled an EHR with Practice Management, so I don't have to juggle two separate systems.

Cons

One frustrating thing for me is how often I get stuck in loops. I'll click into something and then there's no easy way to go back to where I was, so I end up having to start the entire process over again.

“frustrating loops”

Pros

Overall it's fairly easy to navigate as I can find or reach what I need quickly and efficiently.

Cons

I find that some fields are marked as required even though they really aren't necessary which frustrates me. The way payment, non-claim and backdated payments are handled is unclear and confusing.

“Excellent community and support system”

Pros

I am a big fan of NextGen's Success Community. If I run into an issue, I sign into my account and post the questions or problems I am encountering with the software. I am also able to submit ideas and suggestions for how the program could be improved.

Cons

What really frustrates me is when I cancel a patient's appointment, but it doesn't update on the provider side. The doctor still sees the encounter for that date as if the patient was seen, which causes confusion when they try to complete their notes.

“fast address editing in demographics”

Pros

Editing a patient's address from the demographics section is super convenient it's something I do all the time and the workflow feels simple.

Cons

Notes field doesn't fit my needs well. In many cases, notes have to be linked to a specific date of service but that isn't always how my documentation works.

“One of the easiest EHRs available”

Pros

To me, Next-gen is one of the easiest EHR systems I have used. I can pull up patient records quickly which is crucial and Next-gen consistently delivers on that.

Cons

Honestly the only real frustration I have with it is that finding lab results can be difficult.

“A great software”

Pros

NextGen Office shows promise for fieldbased medical needs and billing.

Cons

My testing experience was limited to a trial run, and I look forward to integrating it into our fieldbased engagements.

“Next Gen Software”

Pros

Editing a patient's address under the demographics is easy and frequently used.

Cons

The note field is not ideal as it doesn't always relate to a specific date of service.

“nextgen training is awesome”

Pros

We've been using this product for a few years now and after comparing it with other EMRs, NextGen stood out as more user friendly than most of the alternatives we looked at. There's definitely a fair amount of clicking and chart navigation required to finish documentation but that workflow seems pretty typical across EHRs. One reason we've stuck with it is the training options there are recorded sessions, WebEx training and even onsite training depending on what you need to get the most out of the system. Support has also been responsive, when we open a ticket for technical help (or just need guidance on a workflow), we typically get callbacks quickly. Also, we use integrations/interfaces with several other products and those connections have been working well together without major issues.

Cons

Some providers would prefer more adaptive templates. A few template types also can't be printed which would be helpful for example, the Vital Sign Graph.

“pretty easy to navigate with clear icons”

Pros

I find it simple to navigate and the icons are clearly self-explanatory.

Cons

Sometimes the system runs slowly and I experience lagging frequently during use.

“Simple and tailorable across devices”

Pros

whether I am on a desktop, laptop or tablet its easy to move around and the ability to tailor forms and templates is really helpful.

Cons

What frustrates me is the very limited ability to customize e-statements and it's also difficult for patients to complete online payments through the patient portal which I find inconvenient.

“User friendly for records and billing”

Pros

NextGen EHR system is very user friendly and it helps me ensure my patients medical records satisfy the proper standards so I capture all required elements needed for accurate billing.

Cons

Occasionally I struggle with linking nursing-home visit dictations between NextGen and our billing software, especially when those encounters happen outside a traditional office environment which makes the billing workflow more complicated.

“Easy and user-friendly documentation”

Pros

For me, documenting patient encounters in this EHR is pretty easy and very user-friendly.

Cons

Lately I have been experiencing frequent service interruptions right in the middle of my workday while I am seeing patients.

“frustratingly difficult to manage controlled substances”

Pros

honestly nothing positive i can think of

Cons

The medication section is frustrating. I find it particularly hard to manage controlled substances within the system.

“Smart phrases make scribing easy”

Pros

When I am scribing, the smart phrases really take the work out of it and I can easily rearrange my pages however I need to.

Cons

Occasionally the app is glitchy and runs slowly, so I have to be patient when I am using it.

“perfect!”

Pros

Integration with Centricity feels smooth and the whole workflow is genuinely simple to navigate.

Cons

Attachment support is available but it's limited to 5MB would be better if the limit were higher. It'd also help if patients could attach files when replying to an existing message, instead of needing to begin a brand new message.

“Not so good”

Pros

Scheduling and billing processing are mostly straightforward.

Cons

Frequent server issues with extended downtime and weak customer service have been problematic for our medical practice.

“Seamless integration with Centricity”

Pros

The seamless integration with Centricity is a major plus, and the software is userfriendly.

Cons

Attachments are limited to 5MB, and patients cant send attachments when replying to a message.

“great learning curve”

Pros

The software feels pretty user friendly once you get the hang of the differences between the options.

Cons

There aren't as many ways to do things which can leave some people feeling a bit limited or slightly unsure if they expect more choices.