NextGen Reviews

“friendly EHR navigation”

Pros

Really enjoying how user friendly everything feels there's no steep learning curve and navigating the software is simple. The shortcut options make it quick to jump from one link or section to another which saves a lot of time. It also seems beginner friendly for anyone just getting started with the EHR environment.

Cons

One improvement I'd love is around the note taking area, it would be helpful if the system autosaved what was already typed. That way, if someone forgets to hit the save button, they wouldn't have to retype everything from scratch.

“NextGen for FQHC”

Pros

My experience has been positive once I learned the ins and outs of the program.

Cons

Simplifying some processes to reduce confusion among users would be beneficial.

“Best EHR for Healthcare VA”

Pros

I like the user-friendliness and the shortcuts that simplify navigation in this software.

Cons

It would be helpful if the software could autosave typed notes to prevent retyping.

“Really, can't we get the physician interface beyond Windows 95?”

Pros

The software generally starts up smoothly each morning.

Cons

The physician interface is subpar, requiring numerous clicks and the use of subordinate windows for patient interactions. The software design feels clunky, and there are ongoing expensive charges for updates and addons.

“multi-provider scheduling made simple”

Pros

At first, it took a bit to get used to navigating but once everything clicks, it's simple to use for day to day work. I also really appreciate having tons of options for working with multiple providers since it makes scheduling and coordination much smoother. The multi view is especially helpful I can easily keep track of each provider's schedule for the day without constantly digging for details.

Cons

The one part I don't love is that you have to switch screens. Since I'm using both PM and EHR, going back and forth isn't my favorite workflow.

“decent software”

Pros

Billing chart entry isn't all that bad. After a bit of time, it becomes familiar. Once you fully understand how the flow works, it's pretty simple to operate. Charge entry is also very simple, with step by step prompts that make it easier to follow what to do next and get things entered correctly.

Cons

Customer support didn't feel great. Maybe my situation was unusual but deployment was especially painful and the system seemed to struggle during that stage. I'm also not a fan of how much they limit what you can do inside your own database there should be more flexibility particularly when you're setting things up for the office at the start. Whenever an issue comes up, it's frustrating because it feels like no one has a clear answer and you just get passed along to another person.

“Not bad but it had to grow on me”

Pros

Billing chart entry becomes manageable with time and charge entry provides a step-by-step approach.

Cons

The customer service experience was suboptimal particularly during deployment. Restrictions on database customization were limiting and support for initial office setup was lacking.

“Good Filters”

Pros

The filtering options, allowing for precise lead characteristics selection, are valuable. Choosing lead types like shared or exclusive leads has benefits, with exclusive leads being less inundated with phone call propositions.

Cons

The entered lead features sometimes do not match the received leads, such as household income accuracy. Lack of reimbursement for incorrect lead contact information can result in financial losses.

“Very useful easy and fast”

Pros

NextGen proves highly user-friendly and straightforward. The ease of use and quick navigation are standout features.

Cons

No notable drawbacks are mentioned.

“NextGen review”

Pros

The software boasts a simple user interface and avoids unnecessary features.

Cons

A minor inconvenience is the need to manually click in the username/password areas during startup rather than having the cursor autopopulate them.

“organized our work”

Pros

I bought this software a little over a year ago and I'm still working through it on the PM side. I'm not in the EHR daily but the staff and doctors I support seem to like it overall. The scheduler is also pretty easy to read. On the billing side, I do appreciate that there are plenty of ways to track issues like denials and rejections.

Cons

The billing section has a lot of areas that could use improvement. Making changes to payment postings takes too many steps which slows things down. Also, I keep having to switch between typing on the keyboard and using the mouse for clicks being able to use the "enter" key would help a lot. It sounds minor but the extra back and forth really breaks my flow while I'm trying to get through tasks.

“A business platform with a lot of potential”

Pros

This system serves as a powerful, all-in-one hub for our core operations. It excels at launching administrative workflows, providing real-time asset tracking, and building detailed support processes. I rely on it for a wide range of critical tasks: managing encrypted data, tweaking sales settings, overseeing HR records, and creating custom purchasing flows. Its robust budgeting and inventory tools provide valuable insights, and it effectively digitizes projects for accurate sales support and billing

Cons

It struggles significantly with technical reliability during collaborative, data-heavy operations. Its underlying architecture seems to falter when handling large volumes of source metadata, causing delays in saving data to our cloud and failures in downloads and storage integrations. These issues, which appear linked to features like password autosave and support checks, actively harm our asset management. As a result, I frequently have to intervene to manually correct and moderate information flow, requiring extra maintenance before the system stabilizes.

“Pros and Cons”

Pros

The software is used daily, and although the PM side can be challenging, the EHR side is wellreceived by staff and doctors. The scheduler is easy to read, and billing offers extensive tracking options.

Cons

Billing can be cumbersome, requiring multiple steps for payment corrections. Transitioning from keyboard to mouse for various tasks can disrupt workflow.

“NextGen Healthcare”

Pros

NextGen is highly user-friendly, efficient for organizing patient information, and customizable. It accommodates a wide range of features.

Cons

Infrequent server downtime is the only issue mentioned.

“Next Gen Software”

Pros

The software streamlines note-taking for doctors and allows easy access to patient medical records.

Cons

Software crashes are the only notable issue mentioned.

“Visually clean and simple scheduling”

Pros

The NextGen Office interface is visually appealing to me since it stays uncluttered and I find it much simpler to keep appointment schedules organized.

Cons

I wish the system offered a wider range of customizable appointment types so I could have greater flexibility when scheduling my patients.

“4-year-old billing sorting bug cripples our daily workflow”

Pros

I am impressed by how NextGen ties together every piece of a patient's record. I can navigate from encounter notes straight to claims, insurance details and more without juggling multiple systems which really streamlines my workflow.

Cons

My only real complaint concerns the sorting on the Secondary Billing list. This has been a known problem for at least four years as the list simply won't sort correctly and it significantly disrupts my work. I wish they'd address it right away but the company treats it as a low priority while we feel the opposite. They don't seem to understand how much slower this makes us, given the large number of claims our practice handles. Because of that high volume, the inefficient sorting creates constant bottlenecks and wastes a lot of time every day.

“Use it daily”

Pros

The software is loved for its convenience in note-taking and accessing patient medical records.

Cons

Occasional crashes are the only concern raised.

“Challenging program for outpatient practice”

Pros

The software offers a clear interface and reasonable cost, with easy account creation and login.

Cons

Occasional glitches and difficulty in reaching customer support are noted concerns.

“Confusing”

Pros

I appreciate the ability to locate documents by date and the organizational aspect. Images and orders are reasonably easy to find.

Cons

My experience with this software was perplexing and complicated. I found it challenging to use and felt it was slow.