NextGen Reviews

“Get to know it”

Pros

It took some time to grasp the system, but once I learned the ins and outs of navigation, it became much easier to use. The system offers everything I need, with endless options, and straightforward navigation once youre familiar with it. The support team is knowledgeable and provides prompt assistance.

Cons

The learning curve can be challenging, and the training team could use improvement.

“NextGen Corporate”

Pros

This software provides numerous options and functionalities, making it versatile. However, using it can involve extensive clicking and waiting, which can become frustrating.

Cons

The software frequently encounters server issues, is slow, and not very practical for productivity.

“All hat no cattle”

Pros

The practice management aspect of NextGen is commendable, with efficient checkins, billing, collections, and accounts receivable processes.

Cons

However, the EHR side tends to become more problematic over time, with unaddressed glitches and new, unrequested features in each release.

“Great software”

Pros

This software is user-friendly and adaptable to our needs a rare quality in many other solutions. The customer support has been exceptional.

Cons

While it offers great functionality the software's cost is on the higher side.

“NextGen is easy to use”

Pros

My experience has been very good. The software allows easy access to encounters and straightforward charge posting. It requires minimal training time.

Cons

However, it lacks a list of recently accessed patients, which can be an inconvenience.

“Charting”

Pros

Charting with NextGen was intuitive, with clear categorization for each section.

Cons

However, the absence of keyboard shortcut buttons might slow down workflow.

“Nextgen Billing Application”

Pros

Overall, Nextgens software fulfilled our needs with some adjustments. Installation was simple, and technical support assisted with any issues. It offers flexibility and a DOSbased system.

Cons

Yet, the inability to control the server in remote or cloudbased systems can be frustrating at times.

“Very Disappointing”

Pros

Not applicable.

Cons

My primary concern is the excessive number of clicks required to accomplish tasks.

“Nextgen pros and cons”

Pros

The software is excellent for daily charge entry, payment posting, and account management and is known for its user-friendly features and useful functions.

Cons

Reporting poses challenges due to limited options and limited tweaking capabilities.

“They all third party vendors to turn off your platform”

Pros

My main issue doesn't pertain to the software itself but to Business Operations. They employ third-party vendors that may assume ownership of your license causing disruptions. Calls to NextGen for resolution can be unsatisfactory.

Cons

Not much about the software itself is mentioned.

“Save time with hosting solutions”

Pros

“We have received great support from NextGen. We have received great value for our money for NextGen and I feel like that being hosted is one of the greatest things.”

Cons

None.

“NextGen”

Pros

What I liked about this system is only one thing, the way the sales team defined it and explained what the system was capable of doing and helping us improve our patient care. It sounded great to be honest.

Cons

This software is awful, and I would never recommend it to anyone, especially to small practices. Everything about this system is pretty awful. You cannot customize the system and the would always have technical issues that would never be solved for you by the customer support team. We were also never told about 12 training sessions that were 4 months long, and not even about the fact that it will go live after the training sessions. They promise a lot but at the end you’re just a fool who got yourself into what they said. Be wise people, and make wise decisions, do not make the mistake that we made.

“It doesn’t seem like a solution.”

Pros

This system has a quite strong reporting tool, as the present reports were customizable. You can easily customize the filters, field selection/order and the sorting as well, which was quite nice.

Cons

The customer support seemed really good, but whenever we had an issue that they were unable to resolve or had no solution to they would always ask us to do it manually. “Seriously?! Like what?!”. We had pretty high hopes by the system as they offered OB flowsheets. Claim getting paid got hard whenever the date of service went in wrong. The date issue was something we identified during training and they responded by “Change the dates manually”. Why is it called a solution if it cannot do anything that helps the human, rather create a much more problematic thing. We used it for one and half year, but it’s not really worth the time or effort. It shouldn’t be known as an EMR system if it has more chances of human errors.

“Nextgen”

Pros

The software offers the flexibility to fulfill requirements with some adjustments. The mobile and NextGen Share interface are notable.

Cons

However, integration with other solutions is lacking.

“user friendly and comes with shortcuts”

Pros

Honestly I find the interface extremely user friendly and I like that there are so many handy keyboard shortcuts I can use. Overall its technology truly makes managing tasks much simpler and saves me time.

Cons

It bugs me that when I am refilling prescriptions it won't let me modify certain NDCs for over-the-counter products which is frustrating and slows down the workflow.

“Documenting takes forever.”

Pros

The documentation takes forever, but yeah one good thing is that no matter how much it costs your work or anything, at the end it does get the job done for you.

Cons

Firstly, I’d like to mention that we wanted to go to the annual user group meeting, but the company didn’t want to sign me up for it without the product identification code, and the local distributor never wanted to share it with me for some reason that I don’t know. The customer support is very poor and not just by the company itself, but also by the local distributor. They do not have trained staff, I literally trained the person that was assigned to train us. They do make a lot of promises to change the healthcare world, but don’t believe them, my experience has been terrible with them. Finally, we stopped using the system after spending hundreds of thousands for group practice for 70+ providers.

“It’s a TRAP.”

Pros

I have only one good thing to say about this software and that is about its billing. The billing with this software was easy than many other products.

Cons

I really mean it when I say that this software is a TRAP. As I didn’t really like this software that much and I wanted to switch to another EMR system, I asked them to cancel my contract and to that they agreed, but later on I got to knew that I had been charged for another 12 months of the software, which confused me a lot. I inquired about it and they told me that the contract cannot be cancelled. It gets renewed for 12 months. Also, the ERA’s have stopped to work anymore, so I’d recommend everyone to stay away from this product.

“Better patient care”

Pros

This system has a lot of great features to use and to do things in a better way. This software doesn’t require more time documenting, which makes us focus on better patient care. With this system we can spend much more time with our patients rather than documenting things into the system. For any healthcare provider a good EMR is essential and I really appreciate this EMR because with it we are able to provide better healthcare to patients.

Cons

There isn’t anything currently that I can think of, but I would want this software to be more popular and used than it current status.

“NextGen”

Pros

It is a pretty good software, and I do like it. I won’t be talking much about the system as the 5-stars says it all about how I feel about it. Just with a few screens I can pull up patients’ medications, appointments and any other information that I require to have a look at, which seems pretty decent.

Cons

I don’t like the switching and going from one screen to another back and forth, it would be better if we could have the practice management and electronic health record’s information that we need all in one screen.

“It is the BEST!”

Pros

The system is very straightforward, and simple to learn. It is easy to use and that is something that I really like about it. The set-up is easy, appealing and quite functional. I use this every day at my job. Overall, I am quite satisfied and pleased with this system, and feel like it is a wonderful system to work with.

Cons

Whenever this system goes down we’re unable to work or do anything, as we completely rely on it. Our center faces a lot of problems when this happens. We have also had connectivity issues with the system before, and there is glitch of wait time, because often it doesn’t show the wait time correct and just posts less than 24 hours which isn’t helpful at all.