NextGen Reviews

“exam chart layout needs improvement”

Pros

The layout is fairly readable and there are moments where clicking a box quickly brings up a table with different option choices. That said, the customization options are limited and tweaking things is often more trouble than it's worth.

Cons

Workflow is packed with too many tabs, constant scrolling and repetitive button clicking. Finishing exam charts ends up taking a lot of time because the system's layout design isn't well thought out and it also doesn't make good use of the available screen space.

“An amateurish and unusable system”

Pros

there wasn't any in-person training and it genuinely wasn't even offered... really at all.

Cons

There's no way to cc a provider. Seriously. In my experience every professional medical note I have ever worked with allows copying another provider and that's a basic medico-legal necessity. I'd recommend adding a cc feature so you can copy the referring provider, a consultant or another relevant party on the note, just like an email. I cannot order DME supplies. It's astonishing this hasn't been addressed. The suggested workaround was to create a Consultation. So I am supposed to Consult just to order a CPAP mask? Really. I am not sure how many neurologists use this platform and the neurologic exam is varied and complex but large sections of it cannot be documented in this system at all geghenhalten, cogwheel rigidity, turning en bloc, gait apraxia, shuffling gait, spontaneous retropulsion, sensory ataxic gait, pronation, drift, internuclear ophthalmoplegia, astasia/abasia, transcortical aphasia and I could go on and on. Being able to record a clinician's primary exam seems like a fundamental EMR requirement. When I order an in-house procedure to be scheduled it posts the charge into procedure coding exactly the same way as completed procedure documentation which is illogical and creates extra work to reverse billing that should never have been posted. Billing a procedure when it is performed is correct but billing it when merely ordered for scheduling is wrong and potentially illegal. There is no database of specialty labs that a neurologist would use for, let's say, MS, NMO or MG and those panels cannot be added. So let's see. I cannot properly document my exam, I cannot order DME, I cannot order a special lab without having to go into the backend and undo billing for something that hasn't even been scheduled and I cannot cc my referring providers. Wow this system feels amateurish and absolutely not ready for prime time.

“NextGen is not user friendly”

Pros

The layout is somewhat legible, and there are instances where clicking on a box provides instant access to various options, although customization can be cumbersome.

Cons

Excessive tabs, scrolling, and buttonclicking make exam chart completion timeconsuming. The systems layout design is inefficient in utilizing monitor real estate.

“One of the best EHR Vendors around”

Pros

I've had a positive experience with this software and its auxiliary products. The commitment to customer success with new technologies under new leadership is commendable.

Cons

I wish NextGen had a stronger presence in the hospital industry especially regarding its API and interoperability stack.

“can be better”

Pros

It does include the expected EMR and practice management features. If you only need a basic system to log patient visits, it can serve as an okay option on that level.

Cons

Transferring data from other EMRs into this platform is extremely difficult. Expect a lot of manual work to get everything set up unless you're willing to pay their pricey migration rates. Account management and customer support also feel disorganized and not very efficient there are plenty of times where it's hard to track down someone who can actually answer your questions. Pricing is calculated per physician and contract terms limit what you can do if a provider leaves, termination isn't allowed before the next renewal date. That setup can leave you stuck paying for unused licenses if your team changes. During COVID 19, their team didn't offer any meaningful flexibility on fees either.

“Experienced workflow fails”

Pros

I did appreciate that it lets multiple departments share the same clients and track what's happening on a client, while also supporting limits on what certain providers can view.

Cons

Unfortunately, the overall setup can get pretty overwhelming this was rolled out in a clinic with at least five different departments and Behavioral Health had a particularly rough time. Even with the adjustments the software attempts to offer, it didn't really fit our workflow. We couldn't go fully paperless because the system restricted where we were able to store and enter information. That meant I had to maintain both paper files and complete my notes online in NextGen which created a lot of extra work. Anything related to Behavioral Health felt extremely non user friendly and day to day usage was frustrating.

“Limited Customization and Difficult Corporate Team”

Pros

Offers standard EMR and Practice Management functionality, suitable for basic patient encounter tracking.

Cons

Transferring from other EMRs is exceptionally challenging, requiring substantial manpower or costly migration rates. Account management and customer support teams lack organization and efficiency. The pricing structure can result in significant fees for unused licenses.

“Nextgen healthcare”

Pros

This healthcare plan offers impressive benefits, particularly for covering copays.

Cons

There can be delays in benefits activation and acceptance by healthcare providers. Some services may not be covered.

“Previous User”

Pros

The software allows multiple departments to share client information while limiting access for some providers.

Cons

The software is non-user friendly particularly for behavioral health limiting paperless file management and causing issues regarding where information can be stored.

“Incredible results”

Pros

The practice management section really worked for me especially the easement feature. I also appreciated the tabs across the top for quick navigation and the side tab that lets you review previous visits without leaving the current screen keeps everything in one place.

Cons

Its clinic side seemed solid but we weren't connected to the Immunization Registry. Another thing I didn't enjoy was having to pay extra fees when sending E fax. I also wasn't happy with the billing side of NextGen because it was difficult to reach someone to help me downgrade the software. When I finally got in touch with a rep, the interaction felt unnecessarily rude and made me feel like I was at fault. Instead of emailing, she should've called.

“Excellent software”

Pros

I needed to track down older records from a different place and time and my portal was still accessible even though it dates back to 2014. Despite using other physician based web portals over the years, I had a huge number of options and basically everything I needed stayed available to me. honestly it was beyond helpful.

Cons

My only real complaint is that it's being phased out in a lot of common locations, with more complicated systems taking over. I ran into that recently when I was at a physician's office.

“NextGen Healthcare-Still a leader in Patient/Physician communication”

Pros

Despite the system being phased out in some areas, it provides access to older records and offers comprehensive options.

Cons

The dominance of more complex systems is a drawback, with limitations experienced at some physicians offices.

“Healthfusion”

Pros

The Practice Management side is favored for its ease of use and navigational tabs. The side tab for reviewing previous visits is appreciated.

Cons

The clinic side lacks connectivity to the Immunization Registry. Fees for E-fax are disliked and difficulties in downgrading the software are noted. Customer support interactions left a negative impression.

“had a positive experience”

Pros

Really like being able to schedule my appointments online. It's also great that I can view my medical records and other details, not just for me but for other family members too. The fact that it's accessible from anywhere is a huge plus and there are a lot of useful features on the site that I've been happy to use.

Cons

The one part I'm not as happy with is the back and forth around scheduling communication between me and a healthcare provider can sometimes take as long as two days or even longer.

“nightmarish nextgen support”

Pros

Nothing really stands out it's beyond bad. Compared to the other programs I've used, this one felt like the clear worst option, even when those others were annoying at times.

Cons

Customer service during implementation is an absolute joke. I ended up talking to multiple employees and none of them seemed to know what they were doing. You'd get the same canned answers to questions and then you're put on hold while they ask someone else or get transferred to yet another person. Setup is also genuinely difficult. EclinicalWorks, Practice Fusion and Athena got the setup right but NextGen felt completely off if the product requires that much effort to get going, the team really should be properly trained to support customers through it. After about three years of using it and dealing with the constant shortcomings, I finally switched EMR systems. It didn't take long to remember how much better life is without NextGen. The other options let me actually leave work with charts and records finished, while NextGen just doesn't run as efficiently. There's also the "hostage records" problem. Just when you think you've escaped their trap, they can hold your records back. I was served a subpoena to request medical records related to a patient suing an employer and I requested the files two weeks ago still nothing. I missed the court deadline and now I'm likely dealing with being in contempt of court. honestly save your sanity and choose a different program.

“Medical Records/ Information”

Pros

The ability to schedule appointments online and access medical records and information from anywhere is appreciated, along with various helpful features.

Cons

Communication delays in scheduling and interactions with healthcare providers are observed, taking up to two days or more.

“Don't waste your hard work or time trying to use or implement.”

Pros

None. This software ranks as one of the worst in comparison to others.

Cons

The software's implementation customer service is unimpressive with inefficient and unorganized teams. Setup is challenging and transferring from other EMRs can be labor-intensive. Switching to other EMR programs often results in improved efficiency. Records can be held hostage causing legal issues.

“powerful features with strong sql”

Pros

NextGen feels genuinely powerful, with a big set of built in capabilities and the option to add even more when needed. SQL performance is solid and the platform is flexible enough to customize around how our team works instead of forcing a single workflow.

Cons

Getting up to speed takes time the learning curve is pretty steep so having an on site SME is strongly recommended. Pricing can also be heavy and if you want the best performance you'll need strong server and PC resources which adds to the overall cost.

“great for new users”

Pros

The next fen interface feels really adaptive and friendly for people just getting started. There are several tabs and multiple ways to complete tasks so the workflow can match different user preferences instead of forcing one approach. It's also been a hit for our ophthalmic clinic many practices seem to find solid success using this system.

Cons

Adding integration for glasses Rx and optical sales would be a great improvement since it would let us keep everything charting and related sales in a single EMR. Right now we're using a separate system for that which slows things down and makes the process less concise, creating more chances for mischarting.

“well designed!”

Pros

I picked this software because it was created by physicians specifically osteopathic family physicians. It uses the classic SOAP layout so it feels adaptive for most of us. It took me a short while to get used to navigating around but now it's completely second nature. I also like that I can freelance my subjective paragraph and it's simple to do. The dropdowns are presented in a way that feels like you didn't actually listen to the patient which is a minor nitpick on the interface style. Tech support has been outstanding too, I can call whenever I get stuck and they're always helpful and genuinely patient with a physician who may not catch every small detail of the program.

Cons

A couple of workflow gaps show up in the Rx "number of days" section. There should be a 5 day option since z packs are typically 5 days and there's also a need for a 3 day option. Yes, I can type values in manually but I'd rather not have to. Another issue, if I enter an inhaler for 90 days, the system only lets me send three inhalers. The same limitation shows up with BCPs.