NextGen Reviews

Pros

The support team helped set up the software, and I like its cloud-based accessibility. Some software issues resolve themselves over time.

Cons

Certain field entries, like phone numbers and social security numbers, could be more user-friendly. Plus, the lack of experience with other electronic health systems makes it hard to compare.

Pros

NextGen Office is commended for its customizability and cloud-based accessibility.

Cons

Users have reported occasional performance issues during peak activity, as well as problems with customized reports.

Pros

This software is easy to use and generally reliable.

Cons

I wish there were better AR report options available that would suit my needs.

Pros

It's an easy-to-learn and work-with software.

Cons

The end-of-night reports could be improved by including all payments made during the day, specifying payment methods on statements, and enabling payment editing.

Pros

Billing to insurance companies is pretty simple and efficient now.

Cons

The inability to retrieve remittance adviceEOBs from over a year ago is a drawback.

Pros

I like the customizable templates and the convenience of having all the information in one place.

Cons

The dosage calculator layout could be improved, but an app is currently unavailable.

Pros

I'm using NextGen to document patient encounters during weekly clinic appointments and it generally does the job. The interface is workable for keeping visit notes together and the documentation flow gets the basic outpatient information recorded without too much trouble.

Cons

Falls short when I need a complete patient picture. I have to switch between several different software programs to piece together full patient information since NextGen only covers outpatient visits. That makes continuity of care harder because inpatient records aren't accessible and the workflow also takes more keystrokes than it should for each step.

Pros

I find the healthcare information well-organized.

Cons

There are recurring glitches that affect the user experience.

Pros

NextGen is used during clinic appointments to document patient encounters and works decently.

Cons

Access to inpatient records is not available, and several keystrokes are required for each step, leading to inefficiencies.

Pros

We were formerly using 3 systems for our practice. February 2018, we consolidated every one of the 3 systems and began using just NextGen. This has enabled us to have everything in one program and didnt need to hop around to various systems. We are additionally ready to scan all the records into this program so for comfort alone this has been an enormous efficient device.

Cons

The functionality of the claims processing can be a bit confusing, but the support team is great and always helps us out.

Pros

Navigating the software is easy, and it is tailored to subspecialties.

Cons

In moments when computers falter, paper charts become the reliable backup.

Pros

I enjoyed how user-friendly the application is, particularly its navigation.

Cons

The design, including color and template, could see improvements, but otherwise, no significant issues.

Pros

NextGen offers the best features and even offers capable customer support.

Cons

Compared to competitors, NextGen lacks the cutting-edge features and capabilities of top-tier EHR systems.

Pros

NextGen played a key role in developing electronic medical records and practice management strategies.

Cons

The software can be somewhat complex and might benefit from simplification for lower-level users.

Pros

Integration between the EHR and PM is really solid and it makes the workflow feel connected instead of switching between disconnected tools.

Cons

The financial/accounting side doesn't feel as developed and I'd also like more flexibility in the reporting options.

Pros

Appreciate how smoothly the system moves between Practice Management and the EHR.

Cons

That smooth transition also comes with a few mismatches between the two modules. For example, when I scan something in the EHR, there's no way to choose which provider it should be associated with it's automatically set to the first provider listed alphabetically in our practice. I reported this to support and they didn't seem able to resolve it. Also, building templates inside the EHR is pretty tricky and it would be much better if it supported podiatry specific templates.

Pros

One thing about NextGen is that many of the data entry fields offer drop-down pop-up boxes where I can just select the option I need instead of typing everything out.

Cons

It feels clunky to navigate because there are so many screens and I am constantly flipping between tabs which interrupts workflow. The application also tends to crash fairly often. I cannot access it from home either, though I get that remote access is restricted to protect sensitive medical records.

Pros

This has heaps of choices as far as having regions for issue list, meds, hypersensitivities, labs. There is additionally a pleasant rundown tab at the top.

Cons

At times it doesn’t seem to be user-friendly as it gets a bit complex when we’re looking for something and are unable to find it.

Pros

something I appreciate most about Meditouch is the way their team supports me whenever I have questions or need assistance.

Cons

Finding certain features can be frustrating at times and after we moved from Athena to Meditouch I really miss Athena's interface.

Pros

Overall, our experience has been positive, I especially loved the cloud-based nature and integration between EHR and PM.

Cons

The financial/accounting aspect isn't a strong suit, and more reporting flexibility is desired.