NextGen Reviews

“Easy to operate but feels cluttered”

Pros

I find it fairly easy to operate after I get familiar with where every function lives.

Cons

Honestly I think the extra bells and whistles make it more cluttered than necessary and I wish there was a way for me to hide specific features or fields so it would be simpler to use.

“Too many clicks and customer support is so bad I can't put it in one sentence.”

Pros

Convoluted system taking longer for new staff to learn compared to other systems.

Cons

Expresses discontent with every aspect of the system highlighting concerns about billing practices.

“Made my life suck”

Pros

Enjoys graduating from residency and no longer needing to use the software at the clinic.

Cons

Used NextGen during residency experiencing constant stalls and crashes particularly blamed on encryptionrelated delays.

“Unable to Terminate Contract”

Pros

Initial ease of use with a helpful and caring team though experiences have changed over time.

Cons

Attempts to terminate the contract face challenges with difficulty in obtaining support and unresponsiveness from the sales representative.

“I used NextGEN'S PATIENT portal for my obgyn”

Pros

Liked the simplicity of registration and access to office visit information including tests and associated costs.

Cons

No pros identified yet but appreciates the patient's full access to their information.

“NextGen EHR review”

Pros

Highlights tracking MIPS progress and eRx functionality.

Cons

Integration difficulties reported with referral systems labs and inventory.

“IT ProgramProject Manager”

Pros

Highly configurable offering everything a clinichospital needs with excellent support training and development capabilities.

Cons

Acknowledges the common challenge of multiple clicks in EHRs highlighting the need for user training and customized templates.

“My billing platform”

Pros

More dislikes than likes but acknowledged as one of the best platforms for healthcare billing.

Cons

Report writer limitations mentioned specifically regarding aging bucket options for all periods needed by the company.

“Better than some but not Epic”

Pros

Strive to provide numerous solutions templates and diverse specialty focuses. This stands as a robust ambulatory EHR.

Cons

Intraoperability even within the realm of NextGen applications is somewhat lacking. System performance can be impacted by regulatory requirements and their coding structure.

“Great For Custom Templates”

Pros

Among the limited EMR software packages allowing the creation of custom templates.

Cons

Retrieving information may experience occasional delays.

“Probably the worst EHR that has ever been.”

Pros

Primarily suitable for billing not much else to elaborate on.

Cons

Deemed the least userfriendly for physicians it becomes nearly impossible to operate without a scribe. The automatic deactivation after just two weeks of inactivity poses a challenge requiring a cumbersome reactivation process.

“NextGen”

Pros

This EHR system particularly beneficial for orthopedic offices is remarkably easy to navigate offering great features from patient scheduling to telephone encounters. The schedule view facilitates easy doctor identification within a clinic for efficient patient scheduling. Task assignment to team members is uncomplicated.

Cons

Locating specific documents may be a bit tricky potentially associated with clinicside document naming. Apart from that not many negatives come to mind.

“Clear explanation for rejections”

Pros

I find it provides a clear, helpful explanation of why a prescription was rejected by insurance.

Cons

it fails to explain the reasons behind DUR rejections. I also run into problems when searching for patients. Even using the central search I sometimes need multiple tries before the correct patient profile finally appears in the system.

“Highly compatible and simple to operate”

Pros

The software's compatibility with other systems leads me to recommend it for our hospital. NextGen Healthcare is simple to operate and supports serving many patients across various departments.

Cons

In my hospital, I have found the support team responsible for fixing faults and outages is slow to respond, even during emergencies. This has been the biggest shortcoming we've faceed with NextGen Healthcare.

“Safe, easy to use and cloud-based”

Pros

I have noticed it's an online/cloud-based system, so I feel the records are safely stored and can be pulled up later whenever I need to check a patient's history. It also makes things convenient because patients can schedule appointments through the platform without having to come into the clinic. On top of that, they let me try a free demo before I commit to buying the software which helped me decide.

Cons

To be honest, I find the software quite expensive. I am disappointed that the customer support doesn't live up to what I'd expect for the price. As the quality of help they provide feels far too low.

“Best software for healthcare”

Pros

I am impressed with the transparency and clarity of the dashboard, customizable features and various modules.

Cons

No cons at all, it fits my requirements.

“NextGen? More like LastGen”

Pros

Little favorability towards NextGen Population Health having caused considerable frustration during involvement in projects in 2017. Limited positive aspects to highlight.

Cons

Finding positive aspects about NextGen Population Health is a challenge. Assigned to work with this application on projects in 2017 it proved headacheinducing with few positive aspects.

“Great database structure”

Pros

From a BI professional perspective NextGen boasts the best structure for its underlying database. It proves easy and intuitive to learn and utilize.

Cons

Speaking from a Business Intelligence BI professional's perspective NextGen boasts the best structure for its underlying database. It's easy and intuitive to learn and use.

“Good software but could be a little more user friendly in some areas”

Pros

The EPM side even for beginners is easily grasped simplifying training for new billing employees. Seamless connection between EPM and EHR facilitates convenient toggling.

Cons

Reporting features particularly customization pose challenges. Generating specific reports beyond basic monthly ones can be seemingly impossible.

“simple to use and easy instructions for beginners”

Pros

The software's format streamlines movement between screens effortlessly. Teaching the system to firsttime users is straightforward with stepbystep instructions compatible with various systems. The logical stepbystep format makes it nearly selfexplanatory.

Cons

The initial startup process may be prolonged in the morning during initiation.