NextGen Reviews

“NEXTGEN OFFICE SOFTWARE”

Pros

This software is mostly user-friendly, making it a practical choice.

Cons

Billing third insurance seems to be a challenge that needs resolution.

“NextGen is easy to use”

Pros

The system is quite easy to use, offers multiple ways to perform tasks, and experiences minimal downtime.

Cons

Deleting certain items is too simple, and occasional system slowness can be a minor annoyance.

“In Need of a Little Help”

Pros

The transition between Practice Management and EHR is smooth.

Cons

Certain features differ significantly between the two, such as scanning not allowing provider selection and the challenge of template creation in EHR.

“Not for small practices”

Pros

Offers great features when successfully installed and reasonable ease of use.

Cons

Lacks effective customer support, putting the burden of upgrades, troubleshooting, and configurations on customers. Some promised functionalities remain undelivered.

“NextGen is easy to customize”

Pros

The software's customization and ease of navigation are commendable.

Cons

Transitioning to Epic showed some advantages, and NextGen could be faster and require fewer clicks for workflows.

“Good software”

Pros

The software's ease of use is a standout feature as it centralizes necessary files.

Cons

Improving file storage and streamlining the software further could enhance the experience.

“In the Middle”

Pros

I can create shortcuts using my pre-made templates for documentation.

Cons

Navigation isn't easy as it requires some study to uncover its intricacies.

“thorough and efficient”

Pros

It is really thorough and is pretty easy for learning the system's basics. Our clinic group and other healthcare sites use it, so patient records are shared and I can access them as a PCP.

Cons

There are absurd limits in places. I cannot easily add a patient's pharmacy details anymore. As there used to be a simple option that, for some reason got removed. The platform is so large that I am always learning new features. Simple tasks that should be quick like placing a referral order, end up being unnecessarily complex.

“Easy to pick up, a bit picky”

Pros

I am finding the program easy to pick up even though I am not very computer savvy

Cons

Sometimes I notice it's a bit picky and that seems to vary depending on what type of practice I am using it for

“Review”

Pros

I am a medical practice student using this tool, and for me, this software has helped in many ways and made my day to day tasks easier. The tool is easy to use and can be accessed easily as well. The functions and future diagnostic features are something I really like about this tool as it helps me improve my skills.

Cons

There needs to be more resources and information about the future generation health system.

“Powerful billing and reporting tools”

Pros

Having used an earlier release of NextGen before trying a different practice management platform, I ultimately realized that its features suited me best. As I found it easy to rebill claims and manage receivables and I genuinely liked the built-in reporting tools the system provided during my routine billing and month-end workflows.

Cons

I had difficulty figuring out how the database was configured to enable running ad hoc reports via a direct SQL connection.

“Medical Software”

Pros

Weve found the system userfriendly for electronic medical records, facilitating file creation and access. Customer service has been helpful when needed.

Cons

No particular issues, except for the inability to link it to our billing and scheduling system.

“I have never cursed at a system so much in my life”

Pros

Offers basic functionalities, including a database, basic reporting, appointments, and charting.

Cons

Extremely limited reporting, and poor customer service with delayed responses to critical technical issues.

“flexible features”

Pros

The app has a lot of flexibility and built in features and the code support is genuinely helpful when you're working through different use cases. Overall it feels well rounded for customization.

Cons

It's pretty exhaustive so it can be a bit hard to reach every feature without occasionally stepping back and refreshing your understanding.

“Great APMA integrations”

Pros

They've had a 2015 certified APMA partnership and they worked with that group directly. NextGen also uses the APMA registry which feels like a solid foundation. Health Fusion was already acquired by NextGen so it doesn't seem like the product is going to disappear. The platform is also customizable so you can tailor it to match how your practice operates.

Cons

If someone from sales walks you through it, it can look fantastic but the default setup still takes a lot of customization once you're working with it on your own. The upside is that it's highly customizable but the downside is that you're the one doing the heavy lifting. Likewise, they'll demonstrate things for you but you end up doing the actual work to get everything configured. A number of the wording they include looks good at first glance but after you read it closely, you'll likely realize there are plenty of adjustments you need to make.

“I like the software”

Pros

The software allows comprehensive medical charting when entered by the doctor's office.

Cons

Frequent password changes are required, which can be inconvenient and pose potential security concerns.

“Platform and Billing Services”

Pros

Flexibility and features, along with code use support.

Cons

Features can be exhaustive, requiring periodic refreshing for ease of access.

“About to go live”

Pros

2015 certified with APMA partnership, customizable features, and integration with APMA registry.

Cons

Initial appearance can be deceptive, requiring extensive customization and the user to perform most of the work.

“NextGen Healthcare Revenue Cycle Management System”

Pros

Utilizes a GUI-based system, making it relatively easy to train staff, especially younger members.

Cons

Perceived as clunky and not very user-friendly with less than stellar customer support.

“clean EMR documentation”

Pros

This software helps me keep medical documentation organized by recording Electronic Medical Reports which is really useful for storing clinical data. The interface is simple to use so it's quick to get around and enter information.

Cons

Occasionally it glitches and throws error messages. It would benefit from some debugging or reprogramming to iron out those malfunctions but overall it feels like a solid first version.