NextGen Reviews

“Incredibly slow and repetitive system

Pros

I cannot find any positives. The software runs incredibly slowly and feels unnecessarily repetitive in its workflows.

Cons

Pretty much everything frustrates me such as appointment scheduling, how medications are entered, documenting patient history and complaints, repetitive templates and the support is painfully slow.

“Valuable software

Pros

It is meaningful to exchange medical information with other providers.

Cons

The software is not really easy to use and it is costly.

“LOW QUALITY CUSTOMER SERVICE

Pros

The software's collection tools are excellent provided proper training has been undertaken.

Cons

Strong criticism for customer service labeled as unacceptable due to the prolonged resolution time for cases. The requirement to create a case for any issue urgent or not is considered a significant drawback.

“I believed in better

Pros

The patient information exchange proves beneficial enabling data sharing with staff and other teams at the point of care.

Cons

Overall no significant drawbacks are noted and the platform is deemed excellent.

“Run away... awful customer service

Pros

Comparable to the previous EHR lacking in customer service quality.

Cons

Criticizing the customer service as the worst to nonexistent with salespersons or project managers often unresponsive. Customer support appears lacking.

“NextGen turns you from a physician into a data entry technician.

Pros

Acknowledged as a powerful system with comprehensive capabilities meeting CMSdefined meaningful use measures.

Cons

Describes NextGen as extremely cumbersome for navigation lacking consistency and customizability. Contains glitches particularly on mobile devices with almost nonexistent customer support.

“Not the best

Pros

Notable for its easy to understand layout and format.

Cons

Multiple ways to perform the same task lead to confusion aggravated by subpar customer support and frequent lockouts.

“NextGen Healthcare is great

Pros

Appreciated for its ease of use NextGen Healthcare provides tools for optimal patient care.

Cons

Expresses no cons recommending NextGen Healthcare as suitable for any medical office.

“NextGen has been improving in the last few years in terms of functionality

Pros

Offers a nice suite of features continually adding new ones through mergers with thirdparty software emphasizing valuebased care.

Cons

Templates are criticized as clunky and outdated with slower performance compared to other EMRs.

“I used this system as an optometry student and it was difficult to learn at first but became easy

Pros

Liked for the convenience of inputting within normal limits and easily selecting all WNL options saving time for normal results.

Cons

The abundance of clicking is a major drawback particularly frustrating when in a hurry.

“This program is designed on the base of treating the sick but focused on wellness of the patient.

Pros

A comprehensive program providing users with diverse ways to navigate through its functionalities.

Cons

Multiple routes to reach the same point can be confusing for users.

“Nextgen is used friendly but lacks some functionality

Pros

Praised for ease of use readability of patient accounts and compatibility with InstaMed for credit card processing.

Cons

Limited reporting capabilities with usable reports lacking some essential fields necessitating the merging of different reports.

“Simple and consolidated patient management

Pros

I am glad that so much patient information is consolidated in one spot because it makes monitoring and managing their healthcare needs really simple and convenient.

Cons

I find it frustrating that the system doesn't offer an effective way to generate reports for things like overdue immunizations or A1c values that fall outside the normal range.

“way too many glitches with lost orders

Pros

I honestly don't have much to like about this platform as I come across frequent glitches.

Cons

When I try to order tests, the system keeps glitching. And if I navigate away to a different screen, the order doesn't get saved.

“Nextgen is a very useful product but it is not the most learner friendly.

Pros

The abundance of auto-fill and "select-all" features made filling out patient charts quickly and keeping up with the doctor a hassle free task.

Cons

While I appreciate NextGen for ophthalmology it is evident that the software was not developed by a medical professional. Although I like most aspects of the software there are some features that could benefit from input from a medical professional.

“(For the MediTouch/Office product for small clinics)

Pros

No need for additional hardware effortless setup and user-friendly interface comprehensive range of features outstanding support ideal for MIPS and MU requirements seamless integration with fax or direct messaging and a highly convenient electronic order interface for Quest (and likely other vendors).

Cons

There is room for improvement in terms of speed and reliability. CCDA import and export functionalities are delicate and barely functional. The Billing module works but requires experienced billers to optimize its performance.

“Touch for FQHC

Pros

The scheduling aspect of this product is extremely user-friendly allowing easy management of providers appointment rescheduling and compatibility with various office types.

Cons

The EMR portion can be cumbersome to manage. It doesn't always flow smoothly and there are instances where items don't transfer from practice management to the EMR on time.

“Nextgen has improved dramatically in the years I have used it. The workflow model is great.

Pros

Workflow model improved template sets and intuitive usability for office roles. Notable note-taking and saving features.

Cons

We have encountered issues with HPI templates containing excessive information. Additionally the software lacks a specific podiatry specialty causing challenges in that area.

“Really user friendly and simple setup

Pros

The interface is really user friendly as using the app and moving through the configuration felt pretty easy. Setting up the patient portal, billing and appointment scheduling was simple too and their customer service has been consistently helpful.

Cons

The amount of clicking and checkbox navigation can be frustrating. It takes me a bit longer to click through checkboxes to complete coding tasks.

“Time-consuming and complex process

Pros

Lab studies and vital signs are easy to find in the system and I can quickly pull them up. Accessing prior notes and records is also easy for me.

Cons

Using it feels extremely time-consuming, cumbersome and inefficient. I find the sheer number of radio buttons required in each section to be overkill and it ends up wasting a great deal of my time.