NextGen Reviews

“I used NextGen all through school and it was always hard to learn and become stressful.”

Pros

NextGen's organization by exam findings and procedures is appreciated allowing easy printing of a chart summary for report inclusion.

Cons

What's least liked about NextGen is the excessive clicking required. The tab cycling and the necessity to click each tab individually can be frustrating.

“I used NetGen as a biller for a large medical group”

Pros

User friendly with multiple ways to perform the same task offering redundancy but eliminating the need to switch screens frequently.

Cons

Attaching new insurance to past dates of service can be tedious lacking a streamlined mass change option.

“I have seven years and counting work experience with Nexgen in opthalmology it is tedious and time consuming.”

Pros

The history page's efficiency lies in the ability to click on multiple diagnoses simultaneously for saving.

Cons

Expressing discontent with the complexity and timeconsuming nature of entering patient information. Calls for a more condensed and simplified system.

“disappointingly slow and clunky”

Pros

I appreciated that NextGen can scan documents directly into a patient's chart. Also, the appointment calendar was highly customizable and flexible.

Cons

I found the software's performance disappointingly slow. It frequently came across as clunky, outdated and frustrating overall.

“Really easy to navigate and modify”

Pros

Navigating Healthfusion through NextGen is really easy and I am able to modify blueprints myself. Plus I can quickly get in touch with customer support whenever I need help.

Cons

I have discovered the orders tab cannot be customized especially the lab panels which creates a lot of confusion and HealthFusion hasn't offered a solution to fix this issue.

“Incredibly slow and repetitive system”

Pros

I cannot find any positives. The software runs incredibly slowly and feels unnecessarily repetitive in its workflows.

Cons

Pretty much everything frustrates me such as appointment scheduling, how medications are entered, documenting patient history and complaints, repetitive templates and the support is painfully slow.

“Valuable software”

Pros

It is meaningful to exchange medical information with other providers.

Cons

The software is not really easy to use and it is costly.

“LOW QUALITY CUSTOMER SERVICE”

Pros

The software's collection tools are excellent provided proper training has been undertaken.

Cons

Strong criticism for customer service labeled as unacceptable due to the prolonged resolution time for cases. The requirement to create a case for any issue urgent or not is considered a significant drawback.

“I believed in better”

Pros

The patient information exchange proves beneficial enabling data sharing with staff and other teams at the point of care.

Cons

Overall no significant drawbacks are noted and the platform is deemed excellent.

“Run away... awful customer service”

Pros

Comparable to the previous EHR lacking in customer service quality.

Cons

Criticizing the customer service as the worst to nonexistent with salespersons or project managers often unresponsive. Customer support appears lacking.

“NextGen turns you from a physician into a data entry technician.”

Pros

Acknowledged as a powerful system with comprehensive capabilities meeting CMSdefined meaningful use measures.

Cons

Describes NextGen as extremely cumbersome for navigation lacking consistency and customizability. Contains glitches particularly on mobile devices with almost nonexistent customer support.

“Not the best”

Pros

Notable for its easy to understand layout and format.

Cons

Multiple ways to perform the same task lead to confusion aggravated by subpar customer support and frequent lockouts.

“NextGen Healthcare is great”

Pros

Appreciated for its ease of use NextGen Healthcare provides tools for optimal patient care.

Cons

Expresses no cons recommending NextGen Healthcare as suitable for any medical office.

“NextGen has been improving in the last few years in terms of functionality”

Pros

Offers a nice suite of features continually adding new ones through mergers with thirdparty software emphasizing valuebased care.

Cons

Templates are criticized as clunky and outdated with slower performance compared to other EMRs.

“I used this system as an optometry student and it was difficult to learn at first but became easy”

Pros

Liked for the convenience of inputting within normal limits and easily selecting all WNL options saving time for normal results.

Cons

The abundance of clicking is a major drawback particularly frustrating when in a hurry.

“This program is designed on the base of treating the sick but focused on wellness of the patient.”

Pros

A comprehensive program providing users with diverse ways to navigate through its functionalities.

Cons

Multiple routes to reach the same point can be confusing for users.

“Nextgen is used friendly but lacks some functionality”

Pros

Praised for ease of use readability of patient accounts and compatibility with InstaMed for credit card processing.

Cons

Limited reporting capabilities with usable reports lacking some essential fields necessitating the merging of different reports.

“Simple and consolidated patient management”

Pros

I am glad that so much patient information is consolidated in one spot because it makes monitoring and managing their healthcare needs really simple and convenient.

Cons

I find it frustrating that the system doesn't offer an effective way to generate reports for things like overdue immunizations or A1c values that fall outside the normal range.

“way too many glitches with lost orders”

Pros

I honestly don't have much to like about this platform as I come across frequent glitches.

Cons

When I try to order tests, the system keeps glitching. And if I navigate away to a different screen, the order doesn't get saved.

“Nextgen is a very useful product but it is not the most learner friendly.”

Pros

The abundance of auto-fill and "select-all" features made filling out patient charts quickly and keeping up with the doctor a hassle free task.

Cons

While I appreciate NextGen for ophthalmology it is evident that the software was not developed by a medical professional. Although I like most aspects of the software there are some features that could benefit from input from a medical professional.