NextGen Reviews

“(For the MediTouch/Office product for small clinics)”

Pros

No need for additional hardware effortless setup and user-friendly interface comprehensive range of features outstanding support ideal for MIPS and MU requirements seamless integration with fax or direct messaging and a highly convenient electronic order interface for Quest (and likely other vendors).

Cons

There is room for improvement in terms of speed and reliability. CCDA import and export functionalities are delicate and barely functional. The Billing module works but requires experienced billers to optimize its performance.

“Touch for FQHC”

Pros

The scheduling aspect of this product is extremely user-friendly allowing easy management of providers appointment rescheduling and compatibility with various office types.

Cons

The EMR portion can be cumbersome to manage. It doesn't always flow smoothly and there are instances where items don't transfer from practice management to the EMR on time.

“Nextgen has improved dramatically in the years I have used it. The workflow model is great.”

Pros

Workflow model improved template sets and intuitive usability for office roles. Notable note-taking and saving features.

Cons

We have encountered issues with HPI templates containing excessive information. Additionally the software lacks a specific podiatry specialty causing challenges in that area.

“Really user friendly and simple setup”

Pros

The interface is really user friendly as using the app and moving through the configuration felt pretty easy. Setting up the patient portal, billing and appointment scheduling was simple too and their customer service has been consistently helpful.

Cons

The amount of clicking and checkbox navigation can be frustrating. It takes me a bit longer to click through checkboxes to complete coding tasks.

“Time-consuming and complex process”

Pros

Lab studies and vital signs are easy to find in the system and I can quickly pull them up. Accessing prior notes and records is also easy for me.

Cons

Using it feels extremely time-consuming, cumbersome and inefficient. I find the sheer number of radio buttons required in each section to be overkill and it ends up wasting a great deal of my time.

“A major leap forward and user friendly”

Pros

I find the tool really user friendly and genuinely useful. In short NextGen was a major leap forward compared to the system we used before.

Cons

In our experience, we had to customize and tailor several parts of the software to suit specific areas of the practice.

“Slow and frustrating lab access”

Pros

As a family practice clinician, I find the interface user friendly and easy to move through during patient visits.

Cons

I often end up having to go through multiple separate pages before I can access lab results and follow-up notes which slows me down.

“Clean layout but way too many features”

Pros

I really appreciate how easy navigation and the clean layout are

Cons

most of the extra features feel superfluous and I end up not using nearly half of the different functions that are available here anymore

“Very easy to pick up and operate”

Pros

As a children's behavioral health case manager who's used NextGen EHR at both my previous and current organizations, I have found it very easy to pick up and operate. Everything I require is accessible from the main screen and I can pull up particular documents without having to endlessly scroll through face notes all day.

Cons

I wish there were a single, standardized version that every agency used. for now the templates I relied on at my last employer are arranged differently where I work now which created an avoidable learning curve. I also get frustrated that the system goes down as often as it does now.

“Simple but works slow at times”

Pros

I have found this EMR to be among the simplest I have used, yet sometimes tracking down specific details is tricky because everything is often split across multiple tabs.

Cons

Often, I find the system sluggish to load and when I am juggling several tabs at once it ends up taking a lot of my time.

“Expensive to customize”

Pros

I am using NextGen and feel it's a well-integrated system that really aligns billing while being useful for our medical staff.

Cons

One downside I have noticed is the extra expense when adding providers and the high cost for additional fields, like templates for physical therapy.

“Depending on what department this EHR is used for will either help or annoy you.”

Pros

There are several aspects of this EHR software that I particularly like. It offers numerous features and detailed navigation.

Cons

Paradoxically what I like the most is also something I dislike. Due to the extensive navigation options it is easy to get lost or forget how to navigate to a specific location.

“NextGen is an EHR that packs a punch!”

Pros

The software's great functionality enables us to store medical and dental data in one place enhancing patient care accessibility for providers and patients.

Cons

The software can be somewhat clunky. It feels like a collection of different software applications put together which is noticeable. Reporting is not consolidated in one place but scattered across multiple locations with varying functionalities.

“Great system overall”

Pros

We have been using this system in all our practices for about a year and it has been fantastic! The variety of available reports surpasses our old Vision system. Daily closing reports are now hassle-free compared to what we were accustomed to making the process a breeze.

Cons

The biggest drawback I have experienced with the system is occasional server downtime and associated lag time.

“Almost Perfect”

Pros

The ERA integration is seamless and has eliminated the need for a dedicated biller. It only takes 3-3 hours per week for a busy specialty practice including billing and posting. The MACRA data aggregation is phenomenal significantly streamlining office operations.

Cons

Lab integrations and tracking data points for blood work or vitals could be improved. Although they offer text messaging for appointments it would be beneficial to have the option to disable it for certain appointments patients or resources.

“Easy to use!”

Pros

Since implementing this system in our practice we have loved it! It allows for customization of templates to suit our needs and I particularly appreciate being able to access the patient's last test results previous medications and more. Printing reports is also remarkably easy which is a major plus.

Cons

The support system can be slow to respond when problems arise and the server occasionally goes down leaving us unable to work.

“Easy to use EHR”

Pros

It has been a few years since I used the software and it was my first experience with an EHR under newer federal requirements. I found the program easy to use and fairly intuitive. Our practitioners became proficient with the system relatively quickly.

Cons

We didn't have a specific way to document dietitian services so I used the same screens and fields as physicians for documenting care plans and session notes. Initially it was a challenge for our medical office to determine the most appropriate locations for certain documentation but most of us adapted quickly.

“Quick patient identification makes it good”

Pros

It lets me quickly identify why each patient has come in today.

Cons

Honestly I don't have any real complaints as I tend to use it only sparingly.

“works really slow at times”

Pros

What I appreciate is that everything is interconnected, so I don't have to go through additional steps to get things done.

Cons

I find the system tends to run slowly and often becomes bogged down during use.

“Too complex for small practice. Overall stellar service”

Pros

You can get all kinds of tasks done with it. Everything you can expect from an EHR, it delivers. It is a robust system which has great potential. Allows customization. However, it is slightly difficult to maneuver without regular IT support.

Cons

NextGen is a wonderful system for large enterprises with a devoted IT department. But for smaller practices with no permanent on-site tech support, the software can be a hassle. It is a big fancy system unfit for clients with simpler needs. Be that as it may, once you learn and absorb all information, it will work great. Their fee contract is ridiculously high on the off chance that you actualize only the EPM, at that point reveal the EHR sometime in the future: theyll need to charge you back pay for the EHR too.