NextGen Reviews

“Generally user-friendly but glitchy”

Pros

Using NextGen, I find it generally very user-friendly.

Cons

Sometimes it suffers from glitches and doesn't let me set shortcuts.

“Great Improvements”

Pros

The system was dated and lacked a number of advanced features. However, its a great user-friendly system and has been bettering its services in recent years so we chose to stick with it. It works efficiently with broadband internet as compared to Wi-Fi. The e-prescription of controlled medicines is a great feature it supports. Works great with iOS which is an immense help.

Cons

Their support staff is great but inconsistent. The system downtime, although is minimized now, can be a huge problem, especially during work hours. They should at least offer an offline read-only database so that we can access necessary data for the patients. If you are not tech savvy or have former training, working around the templates can be hard. Initially, they provided no training and online tutorials were the only help available.

“Offers solutions for practice management and EHR”

Pros

The use of Google Chrome ensures quick loading times. The program is compatible with Mac OS and tablets offering customizable fields that can be quite intricate.

Cons

The interface feels clunky and outdated requiring a revamp to improve intuitiveness. Post-implementation support is challenging to obtain and contact.

“Nextgen has improved on the Meditouch EHR”

Pros

Utilizes Google Chrome resulting in fast performance especially when using a wired connection. Mac-friendly and efficient e-prescribing of controlled substances.

Cons

Support with NextGen is better than with HealthFusion but still relatively slow. Occasionally their server experiences downtime which hinders our work. It would be beneficial to have a Read-Only in-office server option to access the most recent office visit and patient medications during server downtime. Making changes to templates can be difficult without strong expertise. Medication and problem listings require closing office notes to view which could be improved by opening them in separate windows. Additionally viewing more than one office visit at a time is not possible; closing one visit is necessary to review a previous one. Initial training from HealthFusion was lacking consisting only of online videos.

“This system is adequate”

Pros

The system is designed for tablet use with large buttons for ease of navigation. It offers numerous personalization options to meet individual standards.

Cons

It can be challenging to receive additional training after implementing the software. The sections for scanned documents are organized by date rather than subcategories making it less intuitive.

“good but difficult to edit”

Pros

NextGen is pretty user friendly and since the workflow can be adjusted, I can draft notes exactly the way I prefer.

Cons

I find it difficult to make edits after an item has been added to the chart and sometimes the system allows me to skip sections without realizing it.

“Overall a very good EHR.”

Pros

Key tasks in clinical medicine such as charting office visits documenting phone encounters assigning tasks to staff ordering referrals and e-prescribing medications are relatively easy to perform. Customizing templates and documents is also straightforward.

Cons

Our hosted experience has been somewhat disappointing with intermittent performance lags and frequent service drops for interfaces faxes and offline document generation.

“Steer clear of this software.”

Pros

Web-based and compatible with various devices like iPads and Windows. iPad-friendly with easy electronic prescription sending capabilities.

Cons

Looking up diagnoses can be difficult and adding medical/surgical history or problem lists is cumbersome. The software makes scheduling and billing more challenging instead of easier. Reconciling labs is cumbersome and viewing labs and documents can be problematic. There are numerous other shortcomings as well.

“Gotten worse since NextGen took over”

Pros

It offers a range of advanced features including robust reporting capabilities. The customer support staff is friendly and helpful.

Cons

Customer support has declined since NextGen took over and they have removed features that initially attracted us to the software such as Live Chat support.

“Great customer support program can be improved greatly.”

Pros

The software is user-friendly and it is not difficult to grasp its functionalities. It is a robust product with great potential.

Cons

It requires too many mouse clicks to accomplish tasks. The lack of internal communication between the EPM side and the EHR side is problematic. The software is prone to glitches frequently locking up and slowing down.

“It is very good and user friendly software”

Pros

The reporting module and front-end menus are easily understandable and column customization is possible. Customized reports can be memorized.

Cons

It may be a bit costly but it's worth considering for larger practices. However there is room for improvement in the billing and posting transactions as there have been occasional issues.

“System lacks functionality comparable to other programs on the market.”

Pros

Utilizing the available reports has proven to be beneficial both financially and in terms of organizational time management.

Cons

The wait time for tech support ranges from 30 to 65 minutes and the option for phone call returns has been unsuccessful. The system goes down frequently for maintenance. In the scheduling feature you can only view one month at a time and there is no partial roll-over to the following month.

“Very Powerful software with good reporting capabilities”

Pros

A great software application often comes with complexity and NextGen is no exception. It offers an array of features that require time to fully explore and utilize their maximum potential. Unfortunately some users may overlook these features and end up spending extra time on tasks that could have been easier. Following the recommended guidelines should lead to satisfactory results.

Cons

The Patient Portal needs improvement as it is not web compatible and requires application software for each client. The complex structure can cause speed issues due to the convergence of all roads leading into NextGen. It would be beneficial if NextGen supported a wider range of third-party integrations especially with more hardware and software options.

“Interlinked but Visually Outdated”

Pros

What I appreciate is that all parts of the system are interlinked, allowing me to tie billing, scheduling and the medical record together.

Cons

I'd like the EHR's visual/interface elements to be designed more thoughtfully.

“Many features but poor integration”

Pros

I have noticed it offers many of the standard EMR features and includes customizable options.

Cons

it isn't very well integrated as medical assistants have a separate intake window while providers work in a different SOAP note screen.

“Really easy and well organized”

Pros

I have found it really easy to use, simple to navigate through and overall very well organized.

Cons

That said, I find it easy to make mistakes and I wish the color-coded appointments were more distinct.

“All info in one place but pretty slow”

Pros

I can see all the information I need in one place.

Cons

Honestly I find it slow, way too detailed for quick use and it still freezes sometimes.

“Effective across many settings”

Pros

NextGen runs effectively across a wide range of healthcare settings. For example I have used it both in a surgical center and within an ophthalmology clinic.

Cons

What I don't like is that I cannot increase the size of the icons or the font even a little which would make everything easier for me to read.

“offer range of features but complex”

Pros

I find NextGen offers a wide range of customizable features that let me tailor the system to my needs.

Cons

It is overly complicated and because it's so advanced, even simple tasks like scheduling an appointment end up requiring far too many steps.

“not at all user-friendly”

Pros

One thing I really appreciate about the system is its templates and how I can recreate and tailor my own customized templates.

Cons

The interface is lacking in user-friendliness. In short it is not particularly simple or easy for me to navigate.