NextGen Reviews

“All-in-one but feels clunky

Pros

It is an all in one platform that handles everything from scheduling client appointments to maintaining chart notes and it even lets providers send notes to each other within a particular client's chart so the documentation stays consolidated.

Cons

Honestly I think the system feels clunky and isn't very easy to use.

“Neatly arranged and simple menus

Pros

I really appreciate the menus being neatly arranged and genuinely simple, so any team member can really quickly find what they're looking for.

Cons

After selecting the option I need, the process becomes slightly more difficult to follow and understand.

“way too tedious paperwork uploads

Pros

it is really easy to set up new patient charts or make changes to existing ones.

Cons

Scanning and uploading paperwork into patient charts ends up taking a huge amount of my time and feels very tedious.

“overly basic notes and uncustomizable

Pros

The search is very easy, billing is not a problem too and writing notes is simple to do.

Cons

However, I feel the note-writing is overly basic and lacks customization.

“packed with great features, however slow

Pros

I have found it has a wide range of features, excellent flexibility and supportive customer service.

Cons

Occasionally it becomes sluggish and can be down for a few hours which ends up being really frustrating for me.

“Wide functionality but quite buggy

Pros

its great that it provides a wide range of functionality and doesn't cost as much as many other EHRs but at the same time it still contains the UDS measures that our practice needs.

Cons

Honestly I am frustrated because the system is quite buggy and forces a bunch of unnecessary sections and checkboxes that are mandatory and cannot be turned off easily. I also wish NextGen offered more options for customization.

“works very slow

Pros

the form is extremely easy to complete and in my experience it performs well for smaller workloads.

Cons

When I am using it, I have noticed it becomes very slow at generating information, especially whenever the network gets even slightly congested.

“Easy to navigate with helpful templates

Pros

I find it easy to navigate and I am able to create templates that prove helpful for certain cases.

Cons

Occasionally I have to click through too many steps just to make a normal entry.

“not the best option

Pros

this software is focused on boosting my community's overall health while also helping to reduce local care expenses.

Cons

the features feel less intelligent compared with many other platforms I have used.

“often freezes and has bugs

Pros

I really like the user-friendly layout and how simple the search feature is to use.

Cons

When it freezes or has bugs, it frustrates me and it often feels like resolving those issues is difficult.

“Very pleased with the company

Pros

The cost-effectiveness of this EHR practice management and billing software is remarkable for small practices. The inclusion of their clearing house streamlines operations and the support staff promptly resolves issues with professionalism.

Cons

There are numerous useful aspects of the software that I haven't fully explored yet. It took me some time to streamline my note-writing process based on my work style. Once I learned to use dictation from my computer in the text boxes it worked well for me.

“Not as promised.

Pros

Modifying templates or documents on the go is easy. The scheduling portion and financial reports are also commendable.

Cons

The customer support is average at best. There is a lot of passing from one person to another promised call-backs are often delayed by days or don't happen at all. The conversion process didn't meet expectations. Medication documentation is confusing redundant and inefficient. Lab results do not autopopulate for tracking over time requiring manual entry into flowsheets. There are issues with electronic claims submissions. If given the opportunity I would terminate my contract without paying for the full three years.

“Instruction Book

Pros

The schedule can be customized with different colors for doctors and clinics making it easy to navigate.

Cons

It would be helpful to have comprehensive instruction or a guidebook on how things work. I prefer not to rely solely on the Community for answers.

“Great system it's a keeper

Pros

User-friendly interface with the ability to save templates for efficient note-taking and e-prescribing medications.

Cons

The lack of visibility regarding successful fax transmissions is a drawback. Having a notice or alert system would make it much easier.

“Nice web based product

Pros

Intuitive navigation seamless integration with Practice Management software and convenient toggling between patient information. Easy email and fax functionality.

Cons

Customer service can be slow at times and the Help screens are not always informative enough. The available tutorials are not user-friendly.

“Easy, private and confidential access

Pros

It is really easy to move through the electronic medical records in a way that fully preserves the level of privacy and confidential handling that is required.

Cons

Sometimes I notice the system hesitates a bit, though I don't see it as unusual for this kind of technology.

“Handy features, too many windows

Pros

it has several handy features, particularly the claim section where I can directly edit and manipulate individual claims with ease.

Cons

it's not very user-friendly because there are so many separate windows, making it hard to switch between them quickly. I also find the payment and adjustment screens lacking and the batch processing system is disappointing.

“Great Service for long-term use

Pros

I was compelled to use the software due to their amazing user interface 15 years ago. My main attraction is now the customization. The system is flexible and can be customized according to the preferences of every user and client. You are able to make additions that work flawlessly and access the entire database anywhere. Their greatest quality is that they grow in accordance with the fast advancing healthcare system and are adamant on providing the most up-to-date and relevant support.

Cons

Some of the time new updates have errors that werent an issue in past versions. Additionally, some sub-specialties need layouts explicit for their needs; i.e., pediatric ophthalmology must be modified by the customer to incorporate fields that each pediatric ophthalmologist needs to add.

“Robust customer support and problem-solving

Pros

They provide links to different platforms and integration with other services which is a great help. Their training programs are outstanding. Costumer service staff is up-to-the-mark. The charts are amazing although it can be frustrating if you arent well-equipped with the knowledge of retrieving the required data. Once you learn the ropes, its a dream to work with. The service regarding follow-ups on wellness and administrative updates is very good.

Cons

They acquire different providers for billing, charting and other functionalities since they do not develop their own products which I think could be better if they did. It can be frustrating considering how every service we use; we have to pay an additional fee for because it has a separate provider.

“Useful templates, annoying interface switches

Pros

I find the templates genuinely useful and I prefer the EMR-EDR workflow over the other systems I have tried.

Cons

The Practice Management interface really frustrates me because whenever I switch between it and another module for example EDR, it reloads all of the patient prompts back to the top seems minor at first but after a while it becomes very annoying.