NextGen Reviews

“Wonderful software by NextGen

Pros

I have worked with NextGen EHR seeing that 2006 and Ive seen this product did extraordinary things for the sufferers. I see the convenience of use and customization as a gain. The product is intuitive and satisfies the needs of the customers properly. The product serves nicely for our organization because of the point of interest in Community Health Centers.

Cons

Too many choices tend to be confusing. Physicians get burdened and report the charts in various ways resulting in under coding or over coding. records collection is also hard when records are driven into the system via different sources.

“Excellent reporting and data collection

Pros

I really like how it manages reporting and collects data that feature stands out as one of my favorites.

Cons

What I like the least is that there are too many windows open which makes the interface feel cluttered.

“Highly flexible custom template design

Pros

With NextGen, I have the flexibility to design custom templates and documents to suit our workflows. I can also create and edit SQL jobs and stored procedures directly which reduces repetitive clicking and ends up saving me a noticeable amount of time.

Cons

I cannot think of any significant downsides right now, though I'd appreciate having more and better hosting options available.

“Extremely simple and user friendly

Pros

As a newcomer, I find the interface extremely simple and user friendly, making the system simple to learn and use.

Cons

I haven't run into any problems so far but I plan to keep using it to be sure.

“Very easy transition to ambulatory care

Pros

Moving from a hospital setting to ambulatory care, I found it very easy to use.

Cons

I would say the only thing I dislike is my own lack of knowledge.

“Using NextGen for about a decade. Very satisfied

Pros

As we are a medical specialty, dealing with pain related issues, its crucial to get the data right which can be aside from primary care. Its important for lab integration to get reports regarding prescription issues and renewals. Its upon our shoulders to prevent misuse and reselling of medication. Customization is easy. Their support staff is kind and helpful. Their staff is very straightforward and doesnt hesitate in admitting when they cant help you and direct to a source that can the upgrades have made huge improvements since the version we started with. they have shortcuts to save time and effort where you need only hover over titles to get data previews. there is an option for patient education which is a great addition, as well as the clinical reforms. The software is user-friendly and offers ease of use.

Cons

I am overall satisfied with the system. however, the upgrade procedure could be made easier.

“Reliable and easy to learn

Pros

The user interface is quite reliable and well-built. Moving through the system is simple and easy to learn too. We have gotten our staff up and running with very little training and they use it pretty well. Since it is a widely used EMR, many of our clinicians already have prior experience with it or are comfortable with its workflow.

Cons

We've faceed problems when signing notes, especially among users who aren't as experienced. This area requires a lot of precision from an IT standpoint I actually appreciate that level of control.

“Used for about 7 years many issues resolved by the techs at Nextgen with a quick response.

Pros

Easy-to-use layout with minimal training required for new employees. Clear options available in the Practice Management program.

Cons

The flow of the screen is not very intuitive to the user's needs. Running reports in user notes is not possible and some options are not useful for sub-specialties.

“Active user since 3011 champion for a large pediatric practice. Now in oversight position as CMIO

Pros

Access to medical records from anywhere with internet access eliminates the risk of lost charts and facilitates monitoring of clinical metrics for PCMH and ACO requirements.

Cons

There are still too many clicks required and the system speed needs improvement.

“Love the flexibility to configure what is needed including exceptions

Pros

Outstanding support from helpful and available personnel including engineers and developers. Improved visibility into clinical and administrative workflow statuses.

Cons

The software works as designed but it can be frustrating how long it takes to get fixes for defects. Waiting for a fix when there is no workaround or a painful one can be challenging especially when other priorities take precedence.

“A sophisticated program that when setup properly is powerful.

Pros

Highly customizable program with numerous features allowing for a tailored experience and integration with add-on products.

Cons

There are too many layers and the workflow should be more streamlined for efficiency. The numerous clicks and small checkboxes can be easily overlooked leading to incomplete tasks like saving and completing phone encounters and encounter notes.

“NextGen PM is the best practice management system I have used in my 35+ years of experience.

Pros

The ability to generate customized reports for specific data and excellent accounts receivable functionality.

Cons

The upgrade process can be labor-intensive and the EHR Ophthalmology templates could use improvement in terms of provider workflow.

“Have great support systems in place.

Pros

NextGen's diversity and configurability make it a robust program that can be adapted to unique specialty needs.

Cons

It is undeniably expensive and there have been costs associated with necessary components in the past. While improvements have been made it felt like there were many additional charges. As a small practice every penny counts.

“Always had a good experience with this vendor.

Pros

Wide range of specialties offered and great customer service including dedicated account managers for problem resolution.

Cons

Sometimes the workflow is not streamlined but overall there are not many cons with this vendor. Support is always available when you encounter difficulties.

“Product getting better

Pros

Robust reporting capability seamless data entry into charts and integration with laboratory systems.

Cons

The software requires a significant number of clicks and windows. It would be better if the EDR was integrated rather than being a separate product.

“Mostly positive

Pros

Visually appealing design with a user-friendly interface and a good choice of colors.

Cons

There are some limitations but it is expected that they will be addressed in the next upgrade. The setup process can be cumbersome and certain elements should be more connected in the encounter rate library and the contracts module.

“It is not perfect but there have been significant improvement

Pros

NextGen's flexibility openness and willingness to listen to customers with easy access to the NextGen team and a powerful user group.

Cons

Development is slow with too many priorities and insufficient resources to catch up. Changes can be slow to implement.

“Long term ever evolving supportive and effective

Pros

Comprehensive features and options strong support through the success community continuous workflow improvements and robust reporting interfaces and interoperability.

Cons

Some features are standalone and do not integrate with other templates. There are many "save and close" requirements that could be streamlined.

“I like software because it is very useful to the company.

Pros

Easy-to-use and navigate system facilitating training for new hires.

Cons

Updates can be challenging to navigate when searching for a specific button that is not easily accessible. Getting a response back can take a while when you need immediate assistance.

“It is incredibly easy to maneuver the system. It's the 3rd EHR I've worked with and I really like i

Pros

The health promotion plan feature consolidates important patient information in one place enhancing usability.

Cons

The UDS reporting system hasn't been the best but I'm eager to see the new one. The preview we saw at UGM was impressive.