NextGen Reviews

“EHR is overall getting better.

Pros

Personally find the EHR system intuitive and easy to use although some providers may have differing opinions. Appreciate the use of tabs panels and customizable phrases and templates.

Cons

One aspect I appreciate about the EHR is its flexibility in performing tasks. However some users prefer a single method for each task and switching back and forth can confuse providers. For instance we were accustomed to using "My Plan" until it was no longer supported and we had to switch to the Orders Module. Now we're told to use "My Custom Plan" which may pose difficulties in reverting back.

“We use Next-Gen to schedule patients in a timely manner.

Pros

NextGen is easy to use and train on even for entry-level employees.

Cons

While updates and new processes are crucial some updates can be challenging to navigate. We often need to retrain employees and locate new buttons or areas to utilize certain features.

“Very robust product however our support is not as good as it should be

Pros

Once proper training is received NextGen EMR's ease of use is appreciated although reporting functionality is stronger in the EPM side compared to the EMR side.

Cons

Our support with a third-party vendor has been problematic. Pulling reports in the EMR is quite challenging.

“I appreciated that there were many different areas to review as I am a Site Director.

Pros

The availability of reports helps ensure workflow efficiency and the system's ease of use allows for identifying areas that require attention before moving forward.

Cons

I don't like that there are multiple ways to customize the software. Although it makes sense for certain organizations maximizing the product's benefits requires expertise in a specific area.

“Long time user

Pros

The user interface initially attracted me to NextGen 15 years ago and now it's the product's flexibility. Each user and provider can navigate the system in their preferred way. The ability to access the same database across the enterprise and seamlessly integrate other applications is crucial especially with NextGen's commitment to support and adapt to the evolving healthcare landscape.

Cons

Occasionally new releases introduce defects that were absent in previous versions. Additionally certain subspecialties require templates tailored to their specific needs. For example pediatric ophthalmology templates should include fields commonly used by all pediatric ophthalmologists.

“As an EPM user we are very pleased with the product and support.

Pros

Intuitive reliable and easy to train others. Helpful feature of hovering over titles. Positive experience with NC (presumably NextGen Care).

Cons

I haven't found an ideal place for storing sliding scale information in the alerts. Overall it's good.

“User friendly and highly customizable

Pros

Highly customizable templates that can be modified to fit practice needs with ample training materials available on the client portal.

Cons

NextGen is aware of some support issues and is actively working on resolving them. Certain applications have bugs and NextGen is committed to fixing them.

“The out of the box templates are a good start to utilizing NextGen.

Pros

System customization to match workflow and streamline documentation process including configuration templates and quick save/note functionality.

Cons

The system requires too many clicks. My providers frequently discuss the excessive number of clicks needed to complete a note and there is noticeable redundancy.

“we have used the software for our Ortho practice for 10 years and it has served us well.

Pros

Ambulatory EHR offers fully customizable templates and a comprehensive set of features within the application empowering end-users to tailor their experience.

Cons

When the EHR contains 10 years' worth of patient data certain areas become slow when retrieving patient records.

“I have worked mostly in an orthopedic clinic with NextGen and have had good experience with workflow

Pros

We are able to customize templates to suit our practice needs and workflows and the reporting features are useful.

Cons

NextGen lacks a user-friendly interface for surgery scheduling and managing OR time across multiple facilities.

“long and constant improvement

Pros

The product constantly undergoes upgrades and receives support showing maturity stability and compliance with federal regulations.

Cons

The cost is a concern for our non-profit organization. Although we are currently funded by meaningful use this funding will eventually run out creating a challenging situation.

“We have had NextGen PM and EHR for about 8 years now and have seen it grow to become pretty robust.

Pros

Customizing templates is easy especially with our dedicated template developers who make it possible after upgrades.

Cons

One issue I would mention is the presence of bugs and known issues after upgrades. However I understand that upgrades often encounter problems and most of them will eventually be resolved.

“I was brought in and shown a computer with NextGen. I was up and running in less than a week.

Pros

The system is easy to navigate making training new employees a hassle free task and simplifying claim submission.

Cons

Reporting can be frustrating; it takes some effort to find the right parameters. Logging into each module separately is time-consuming although I understand it's for security purposes.

“NextGen support are great. They are very helpful with support and implementation.

Pros

Navigating the EHR and PM is simple and allows for creating efficient workflows. The EDR system complements other NextGen software nicely.

Cons

NextGen SQL can be problematic. The software has numerous features that we haven't fully utilized yet.

“It is a good product just needs more features for specialties

Pros

The system is user-friendly and I find the new 5.9 features beneficial for our practice.

Cons

It's user-friendly but our practice requires more customization and additional capabilities for our ASC.

“It's a good system. There is no perfect EHR.

Pros

The built-in coding guidance is helpful especially for providers.

Cons

There have been reports of problems with medication transmission to pharmacies. Providers need assistance in keeping medication lists and chronic problems up to date.

“overall functions are good. physicians do not like the ICD10 wording its very confusing to them.

Pros

The system facilitates medical decision management code calculation and communication between EHR and EPM. User preferences can be easily set and the EHR tasking feature is excellent.

Cons

Free-texting in the HPI and a lack of sufficient picklist options in the assessment and plan are drawbacks. Spell check is also missing.

“I've enjoyed using it. I think the flow is easy and not very complex making it smooth to work with

Pros

The system's flow is smooth with minimal clicks. The favorites feature including phrases physical exams and ROS is easy to set up and utilize.

Cons

I don't have any significant complaints; the focus should be on making it even easier to work with. That will improve providers' workflow and reduce the time it takes to see a patient.

“Good base product that will allow you to start using EHR workflows immediately.

Pros

Most features are conveniently located on one screen making it easy for staff to use. Tasking between EHR and EPM for follow-up tasks is possible as well as real-time charge capture.

Cons

We had to customize several templates for our specialty to meet our physicians' workflow needs. There are limited EHR reports but an abundance of EPM reports.

“NextGen has grown in functionality and reliability over our years of use.

Pros

The system is highly customizable for different specialties and the robust training covers all the necessary areas for users.

Cons

While it can be resource-intensive and requires attention to best practices the customer support excels at diagnosing issues and providing guidance to enhance performance.