NextGen Reviews

“NextGen has been easy to learn and has grown with the changes that occur in the medical field.

Pros

We find the ability to track authorizations using tasking and worklog as well as the seamless integration with the patient portal highly advantageous. The customization options for our specific practice and specialty needs are excellent.

Cons

Ongoing upgrades are necessary but lack a "reschedule" option for appointments. Canceling and rebooking is inconvenient a dedicated reschedule button would be preferable.

“We have been on since 3001 and found flexibility and functionality for our providers

Pros

The recent changes in customizations and configurations have made upgrades easier and more efficient. We appreciate the flexibility to add functionalities as needed.

Cons

Navigating other specialties can be challenging as an ophthalmology practice but overall it's still a good product.

“it has automat ed our A/R work

Pros

The tasking package has automated our billing department and improved communication with the EMR side. The support provided by NextGen is excellent.

Cons

The inability of reports to communicate with each other is frustrating. Billing and scheduling should be included in comprehensive reporting.

“I currently work in PM and am thrilled with all of the capabilities of the system

Pros

The reporting capabilities of the system are exceptional providing more comprehensive data than any other software used before. The ability to drill down to the desired level of detail is impressive.

Cons

An improved integrated insurance eligibility tool with estimation and QA process is desired.

“Overall a good experience using this product.

Pros

The continuous updates ensure that we always have the latest product and the help section is a valuable resource for quick information. The Success Community offered by NextGen is also amazing.

Cons

The software has excessive options and redundant functions. Some drop-down menu options are unnecessary and customizable.

“Nextgen EHR has good interaction with other Nextgen modules such as EPM

Pros

NextGen is part of a comprehensive suite of products that includes EPM Document Management Mobile Solution and Patient Portal. This integration adds value to our practice's operations.

Cons

The product is released with bugs requiring subsequent fixes similar to IOS releases. Upgrading is a substantial project.

“I'm a new user as a Practice Manager. I've received a lot of help in a timely manner

Pros

The ease of use is remarkable with new doctors quickly adapting to the system with minimal instruction. Setting up favorites for each doctor is straightforward.

Cons

Customizable reports require extensive searching to create accurate reports. A mini-course on report customization would be beneficial.

“I have trained NextGen since 3005 I am currently train anyone that works in Medical Dental & Pharm

Pros

The flow of the system starting from the upper left and progressing to the right and down is intuitive and logical. Each tab corresponds to a specific position enhancing efficiency.

Cons

Inconsistent naming and functionality of buttons and functions confuse new employees learning the software.

“Using for 6 years

Pros

The system offers extensive customization options for templates which is particularly beneficial for providers in Family Practice.

Cons

Hosted users experience slowness but Nextgen is robust and meets practice needs.

“There is no perfect system but NextGen is pretty comprehensive.

Pros

NextGen actively learns from user feedback to improve processes and address limitations. The user-friendly and comprehensive nature of the system is evident throughout the implementation stages and conferences have been helpful in setting up our system effectively.

Cons

Additional expenses are incurred for add-ons to accommodate practice needs.

“Plenty of options. Customization is better in theory than in practice.

Pros

The ability to create and customize templates based on end-user requests is appreciated although it requires ongoing maintenance. This customization is vital for our business.

Cons

Many tools and add-ons come from third-party applications instead of direct integration into the software.

“Good experience overall

Pros

The new workflow inbox has an updated and improved appearance. Customer support is generally responsive and efficient.

Cons

KBM templates have an outdated look and feel and some documents and templates load slowly. The upgrade process can be complicated.

“Good soft ware that has a great deal of potential but work flow is illogical and too many clicks.

Pros

NextGen is a reliable software with great potential. However better presentation to clients during the initial training and follow-up after three months of use would be beneficial.

Cons

Excessive clicks make patient encounters time-consuming. Improved personalized workflows would be beneficial.

“internal medicine happy with it

Pros

The system is continuously updated and well-supported. It offers ease of use allowing both free typing and the utilization of templates to reduce excessive typing.

Cons

Customization can be complicated and upgrades may be time-consuming. The software is costly but performs well.

“NextGen is very customizable and users quickly learn it.

Pros

NextGen is highly customizable across all aspects of the application. We can create templates specific to our practice and the software has a clean and uncluttered interface.

Cons

Setting preferences can be difficult to understand and users mistakenly believe they can make any changes to templates.

“NextGen is doing much better with their client support. The new success community has really helped

Pros

NextGen focuses on FQHC billing and UDS functionality providing customization options to meet specific requirements. The addition of the Success Community has been a valuable enhancement.

Cons

Data retrieval lacks a free text search option relying only on clicking buttons in KBM.

“It was challenging few months after go live but it is much better now.

Pros

Being hosted we no longer have to worry about server maintenance unlike our previous software. NextGen offers a cost-effective and supported solution.

Cons

Onsite support and diagnostics should be available regularly preferably every quarter or six months. Post go-live support was subpar.

“I highly recommend NextGen PM for it's robust reporting capabilities and the support they provide.

Pros

NextGen enables running reports on any data at any time eliminating the need for a dedicated report person. The system allows us to measure KPIs track payments adjustments and services by provider providing information at our fingertips. Custom support has also been provided to meet our payer requirements.

Cons

The software is expensive and monthly costs are high for non-profit community behavioral health providers. Many enhancement features require additional payment.

“Unsure whether its system configuration or the software but it's not very user friendly

Pros

NextGen's electronic record system saves time by replacing paper processing. It serves as a certified electronic health record fulfilling its purpose effectively.

Cons

The software's management of legal health record components and information population in the master IM should be improved.

“Customizable product tons of training opportunities and materials comprehensive.

Pros

I appreciate the software's adaptability particularly for multispecialty practices as healthcare moves towards integrated care. The company consistently keeps up with state and federal requirements.

Cons

The software is expensive and upgrades require significant effort unless assisted by a consulting group for preparation.